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Reviews of Dunkeld House Hotel

4 out of 5
Dunkeld House Hotel
Blairgowrie Road, Dunkeld, Scotland

Reviews

8.6

Excellent

Rating 10 - Excellent. 477 out of 1000 reviews" "
Rating 8 - Good. 368 out of 1000 reviews" "
Rating 6 - Okay. 104 out of 1000 reviews" "
Rating 4 - Poor. 40 out of 1000 reviews" "
Rating 2 - Terrible. 11 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

mary

Traveled with family
Liked: Cleanliness, staff & service, amenities
Beautiful location, room not brilliant.
Stayed 2 nights in Mar 2024

10/10 Excellent

Emily

Stayed 2 nights in Mar 2024

10/10 Excellent

Neil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure staying at Dunkeld House, the staff in particular are excellent, friendly and attentive.
Stayed 1 night in Mar 2024
Response from Duty Manager - Dunkeld House Hotel on Mar 10, 2024
Dear NeilThank you for taking the time to review your recent Dunkeld House Hotel Experience. We appreciate your continued support and your kind words regarding our staff. Looking forward to your next visit.kindest regards,Kenny

8/10 Good

Christopher

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room was fantastic for staying with our young son. Service for dining was average, we ate early in the bar area but staff all seemed like they had showed up late. At first there was no one about then lots appeared all fussing over candles on tables and busy work instead of asking guests what they’d like or where they should sit. Food was very good though. Pool area looks great and very clean but pool temp is cold! more like an Olympic training pool than a spa hang out. Mens changing room looking very tired - felt a bit unclean but maybe just the age. Overall 4 stars as food, rooms and surroundings were fantastic but little things dropped a star.
Stayed 1 night in Feb 2024
Response from Duty Manager - Dunkeld House Hotel on Mar 10, 2024
Dear ChristopherThank you for leaving a review of your recent Dunkeld House Hotel Experience. We Appreciate your detailed feedback and will pass onto relevant managers to ensure we work on getting that extra star from you. kindest regards,Kenny

4/10 Poor

Michael

Traveled with partner
Liked: Amenities
Disliked: Staff & service
Generally disappointed with overall experience and overpriced for double room offering considering it was upgraded with Expedia booking but did not include breakfast. Upon arrival I was asked to pay in full for the entire 2 night stay with the receptionist quoting the price out loud (for everyone in the queue behind and my girlfriend to hear who was there on a treat) - not a good first impression or welcoming experience on arrival! We then went to get a drink from the bar although we queued for at least 10 minutes until 1 of 5 bar members that were cleaning and doing other tasks acknowledged us! We took the drinks to a window seat in the conservatory bar area but we were then told by 2 different staff members that we couldn’t sit there even though the bar was entirely empty. Once we finished our drinks (that had been assigned to our room) we left and were swiftly chased down at reception to sign for a table of drinks and food that were not ours and 5x the value. These points highlight the apparent lack of staff training in customer service and putting the customer first whilst being professional and showing some subtlety! The room was clean and a nice place to relax although the common areas are tired and not all that clean. The spa changing rooms and showers were dirty and are in need of an upgrade! Lovely setting and stunning location, just a shame about the service.
Stayed 2 nights in Feb 2024
Response from Duty Manager - Dunkeld House Hotel on Feb 22, 2024
Dear MichaelThnk you for leaving a review of your recent experince at Dunkeld House Hotel. We appreiciate your honesty and value all guest feedback. The points you have addressed have been nted and action will be taken. regards,Kenny

10/10 Excellent

jonathan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. What a find. Log fires, room fantastic, on the river. Staff attentive. Will be using again.
Stayed 1 night in Feb 2024
Response from Duty Manager - Dunkeld House Hotel on Feb 22, 2024
Dear JonathanThank you for your review of your recent Dunkeld House Hotel Experience. We appreciate and value your feedback and are pleased you had an amazing time with us. We look forward to you returning in the future. regards,Kenny

8/10 Good

Joseph

Stayed 3 nights in Dec 2023

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff
Stayed 1 night in Dec 2023

8/10 Good

Judith

Liked: Cleanliness, staff & service, room comfort
Good & Not So Good!
Waiting staff in restaurant friendly and helpful as I was on my own and use a walking stick. Downside was the lift not working and I had difficulties with the stairs. Reception arranged for my suitcase to be lifted up/down which was appreciated. Good atmosphere in the bar particularly when the pianist was playing. No instructions for a complicated TV set but porter came to the rescue!
Stayed 4 nights in Dec 2023
Response from Duty Manager - Dunkeld House Hotel on Feb 22, 2024
Dear JudithThank you for your review about your stay with us. We are pleased that the staff were able to assist you when our lift was out of order and when you had other requests. kindest regards,Kenny

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place, great food. Amazing grounds with beautiful scenery a++
Stayed 1 night in Dec 2023

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel but be wary of the resteraunts prices
The hotel is excellent with well-appointed rooms and beautiful grounds. I'd stay here again. The reason for 4 stars instead of 5 is the resteraunt. It's very expensive for what you get - very small portions. Also, while the service was totally acceptable, it's not at a level that you would expect from this type level of pricing. Breakfast was good but it should be noted that we chose off of the menu. The buffet was fairly extensive but the hot food was not very hot, in fact it was look warm. This is an all too often problem with buffet so it's surprising that Dunkgo fothis option when they are supposed to a quality hotel. Finally, I tried on numerous occasions leave a Google review for Dunkeld House but I kept getting an error and it would not let me save it. Other reviews that I did at the same time saved with any problems. They must have opted out of Google reviews somehow.
Stayed 1 night in Dec 2023

8/10 Good

Supportive

Business traveler
Liked: Cleanliness, staff & service, room comfort
Getting close to Good, but not there yet
First time ive stayed in this hotel for a while, it was very run down the last time i was in it, that has improved a little but not quite where you would expect it to be
Stayed 1 night in Nov 2023

6/10 Okay

judith

Liked: Cleanliness, amenities
Need more waiters in the dining room !
Stayed 1 night in Nov 2023

8/10 Good

BRIAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful two night stay
We had a wonderful two night stay at Dunkeld House Hotel. The staff were friendly and very attentive. We had dinner in the bar on both evenings and the food was excellent. Food at breakfast could be a bit warmer. We used the swimming pool which was fab and the facilities in the spa area were very clean. Our room was lovely.
Stayed 1 night in Nov 2023

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very pleasant few days. Very friendly.
Stayed 3 nights in Nov 2023

6/10 Okay

Debbie

Liked: Room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

James

Stayed 1 night in Nov 2023

6/10 Okay

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service at Dunkeld Hotel was not as excellent as it was last year. I could not find fault with anything in Nov 2022 but Nov 2023 was a disappointment in the overall care and attention of the staff. The food was average, cleanliness was very good in the rooms which I appreciated.
Stayed 3 nights in Nov 2023

8/10 Good

Fiona

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning Dunkeld House Hotel and Estate
Dunkeld House is a beautiful hotel in stunning surroundings. The food was delicious but the service was a bit slow. Two of our party of six, meals were served a good five minutes after the rest of us. The room has everything you need except ensure if you are looking for a double bed it has a double mattress and not two single mattress with king size duvet over the top. I woke a couple of times because I landed on the line between the two mattresses. Staff are polite and professional and are a credit to their employer. Overall it was a fabulous stay and will go back in the future.
Stayed 1 night in Oct 2023

6/10 Okay

James

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Avoid wedding and Friday nights.
Dinner was late for us 8.30 as the hotel was busy.Taking our order took about 30 minutes.Service could have been better! Cullen Skink soup at £17.50 was a bit expensive.
Stayed 1 night in Oct 2023
Response from Rooms Division Manager on Oct 31, 2023
Dear James, Thank you for taking the time to leave a review of your stay. We do value our guests feedback and take this very serious. For booking time reservation we do send courtesy email to our guest to book a time, early as possible it much more better as early dinner reservation is quite popular. I will speak to certain department heads with your comment about the serviced and price. Again we do value your feedback for any improvements.

4/10 Poor

Rory

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A shadow of it’s former self. I wouldn’t recommend it aside from the location, but there are better hotels in the area.
Stayed 2 nights in Oct 2023
Response from Rooms Division Manager on Oct 31, 2023
Dear Rory, Thank you for taking the time to leave a review of your stay. We value guest feedback and take this very serious and will do an internal investigation. If you like to like to discuss the comments you written here you can contact us in Duty.Manager@dunkeldhousehotel.co.uk

4/10 Poor

iain

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
nothing wrong with dunkeld house. apart from the price. you can tell they are using the area to enhance there profits. same room once the enchanted forests finishes £190 cheaper. we where meant to get special rates for a family wedding. i booked through expida and it was £70 cheaper than the special family rates. we paid £340 £15 for each child, Being luck enough to stay all over the world its clear they are just taking the piss. the room was not worth close to £400 and to call a standard double with a sofa bed a family room is just laughable. honestly if you get a chance to stay at sensible rate its a great hotel, but do not try and stay during any event in the area. it will cost you more than the ivy in london for a night
Stayed 1 night in Oct 2023
Response from Rooms Division Manager on Oct 31, 2023
Dear Iain, Thank you for taking the time to leave a review of your stay. We value guest feedback and take this very serious and will do an internal investigation. If you like to like to discuss the comments you written here you can contact us in Duty.Manager@dunkeldhousehotel.co.uk

6/10 Okay

martyn

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Disappointing stay.
We have stayed at the hotel many times over the years and it has always been our favourite place to go for a getaway for a couple of nights as a family of four, however, our experience on this occasion really disappointed I'm afraid to say. Although the receptionists were very pleasant at check-in and checkout and the woman who often helps organise everyone in the dining room was as always, very professional and friendly, it was the staff in the bar/restaurant area who did not meet the usual standard. Items were missed off our food orders more than once and when approached, they acted in defensive and unfriendly manner. It was clear that there was not an effective manager ensuring the smooth running of waiting staff and not one barman/waiter took responsibility for fulfilling an order. It was clear many other guests were experiencing the same frustrations as I observed displeased expressions and rolling eyes! The issue wasn't a lack of staff but rather a lack of good training. Furthermore, we found the staff in the spa facilities to also have an impolite manner and lacked in professionalism. We were put in room 101 I think on the ground floor corner, which we have stayed in before but this time the room definitely smelled of damp which was disconcerting as a health hazard. Finally, we always normally dine in the restaurant at night but the prices are prohibitively high and given the poor service, we weren't prepared to eat there on this occasion.
Stayed 2 nights in Oct 2023
Response from Rooms Division Manager on Oct 31, 2023
Dear Martyn, Thank you for taking the time to leave a review of your stay. We value the feedback of our guests and take this very serious. We do apologies if you have that typed of experienced in the restaurant and bar. This is not the type of serviced we provide to our guests. Then again I am really sorry behalf of the food and beverage team. I will also speak to the spa team about your comment in a member of staff. I will do an internal investigation with the room as this is the first time it raised to my attention. Like I said we value our guests feedback and if there something we can improved we take this on board.

10/10 Excellent

Helen

Stayed 3 nights in Oct 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Recent stay
Hotel clean, staff friendly. Surroundings are lovely. Food and drink average quality but expensive. Would we return, probably not.
Stayed 1 night in Oct 2023
Response from Rooms Division Manager on Oct 31, 2023
Dear Anonymous, Thank you for choosing the Dunkeld House Hotel and taking the time to leave a review of your stay. I am pretty sure that staff will be very happy to hear your comments and thank you for your kind words about finding the property lovely. We value the feedback of our guests and we take this very serious I will speak to Food and beverage team regarding of your comment. But still thank you so much!

10/10 Excellent

Kylie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

ros

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Avoid - due to poor dinning experience
Lovely room, reception staff very helpful. The dinning room experience terrible & badly managed. Dinner we return one meal as the pasta has congealed and sauced had dried out. This was replace with risotto, the rice was raw & uncooked and the dish was cold (fridge temperature). Unfortunately the staff, who were lovely, were poorly trained and didn’t know what to do and there was no manager for them to ask or seek help. An offer of a “bowl” of chips was made with no other alternatives. We also ordered the salmon, which was tasteless and veggie burger which was very much lacking in quality. For breakfast we booked. Upon arrival, we were told to wait as they were full. My elderly parents had to wait 20 mins with no offer of coffee. Upon entering the dinner room it was a 1/4 full with all remaining tables filthy with used dishes. There was no effort being made to clean any of the tables. We requested service 3 times which took a further 20 minutes. We were no coffee was being served. The buffet was exceptionally poor - no bread and a very basic food offering. The rooms & hotel overall are lovely. But the dinning experience is truly awful.
Stayed 1 night in Oct 2023
Response from Raul on Oct 31, 2023
Dear Ros, Thank you for taking the time to leave a review of your stay. We are happy to hear the you have enjoyed the rooms and find our reception team very helpful. We value the feedback of our guests and take this very serious. We do apologies if you have that type of experienced in the restaurant in both dinner and breakfast serviced. I will speak to the certain department heads and will discuss your comment to them. Again all I can do is to apologies behalf of the the restaurant.

10/10 Excellent

Martin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful setting on the banks of the River Tay. Staff were friendly and very helpful.
Stayed 1 night in Oct 2023
Response from Raul on Oct 31, 2023
Dear Martin, Thank you for choosing the Dunkeld House Hotela and taking your time to leave a review of your stay. We are very happy to hear that you enjoyed the property and find our staff friendly and helpful. I am pretty sure they will be delighted to you again in your future visits.

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Rooms Division Manager on Oct 31, 2023
Dear Colin, Thank you for the time and giving us good rating score during your stay. We looking forward to see you again in the future.

6/10 Okay

Elaine

Stayed 1 night in Sep 2023

10/10 Excellent

Anni

Stayed 2 nights in Sep 2023
Response from Duty Manager - Dunkeld House Hotel on Oct 5, 2023
Dear Anni Thank you for leaving us this review. We really appreciate it!reagrds,Kenny

8/10 Good

David

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Duty Manager - Dunkeld House Hotel on Oct 5, 2023
Dear DavidThank you for leaving us this great feedback. We really appreciate it. regards,Kenny

6/10 Okay

David

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Insufficient electrical outlets (2) for charging phones, iPads etc. no flexibility on checkouts. Food good but not great. Booked a king bed but got 2 singles. Beautiful location. Rooms comfortable.
Stayed 2 nights in Sep 2023
Response from Raul on Oct 6, 2023
Dear David, Thank you for taking the time to leave a review of your stay. We are happy to hear that you find the surroundings beautiful and rooms comfortable. I will bring to our maintenance team about the electrical outlets. And hope to have improvement in their future projects.We do have late check out availability. However, that will depends if the rooms requested as early check in as well and the type of events we have that week. We recommend to book it advance the late check out request to avoid any disappointment.

10/10 Excellent

Tracie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay at Dunkeld House Hotel. Highly recommend!
Stayed 1 night in Sep 2023
Response from Raul on Oct 6, 2023
Dear Tracie , Thank you for taking the time to leave a review of your stay. We are very grateful to hear that you have a lovely stayed with us. We also looking forward to see you in the future.

10/10 Excellent

Lora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Raul on Oct 6, 2023
Dear Lora, Thank you for taking the time for rating us and we looking forward to see you again in your future stay.

10/10 Excellent

ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Raul on Oct 6, 2023
Dear Ian, Thank you for taking the time for rating us and we looking forward to see you again in your future stay.

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Raul on Oct 6, 2023
Dear Julia, Thank you for taking the time for rating us and we looking forward to see you again in your future stay.

10/10 Excellent

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxurious but not pretentious! We will definitely be back!
Stayed 1 night in Aug 2023
Response from Raul on Oct 6, 2023
Dear Barbara, Thank you for taking the time to leave a review of your stay. We are very happy that you have enjoyed your stayed with us. We are looking forward to see you again in the future.

8/10 Good

Alan

Stayed 2 nights in Aug 2023
Response from Duty Manager - Dunkeld House Hotel on Oct 9, 2023
Dear AlanThank you for choosing to stay at Dunkeld House Hotel and for your feedback. We really appreciate the time you took to give us this good feedback. looking forward to having you visit again.regards,Kenny

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Duty Manager - Dunkeld House Hotel on Oct 9, 2023
Dear DerekThank you for choosing to stay at Dunkeld House Hotel and for your feedback. We really appreciate the time you took to give us this great feedback. looking forward to having you visit again.regards,Kenny

10/10 Excellent

Linda

Stayed 2 nights in Aug 2023
Response from Duty Manager - Dunkeld House Hotel on Oct 9, 2023
Dear LindaThank you for choosing to stay at Dunkeld House Hotel and for your feedback. We really appreciate the time you took to give us this amazing feedback. looking forward to having you visit again.regards,Kenny

8/10 Good

Martina

Stayed 1 night in Aug 2023
Response from Duty Manager - Dunkeld House Hotel on Oct 9, 2023
Dear Martina Thank you for choosing to stay at Dunkeld House Hotel and for your feedback. We really appreciate the time you took to give us this good feedback. looking forward to having you visit again.regards,Kenny

10/10 Excellent

Calum

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was stunning. Staff were lovely and friendly. Breakfast was good but need hash browns haha. For a 4 star hotel it’s surpassing the mark. Only a couple of downsides is that we were staying in the annex which are not soundproof at all so we heard all the families till near midnight. Told reception (Amber) the next morning and seems like she may have mentioned something to the families as they were a lot more respectful and weren’t so loud. The other minor downside was the dinner menu. We had a look and thought it would’ve looked better, but uninspired for such a lovely hotel. The price for the food was a bit excessive too. However there’s absolutely amazing dining options in town. We will definitely come again!!!
Stayed 2 nights in Aug 2023
Response from Raul on Oct 6, 2023
Dear Calum, Thank you for taking the time to leave a review of your stay. We value all of our guest feedback and I will discuss this with the departments involved with your concerns.But we still happy to hear that you still enjoyed your stay with us and we are looking forward to see you again in your future stay with us.Kind regards,Raul

10/10 Excellent

Leslie

Stayed 1 night in Aug 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Scott

Stayed 1 night in Jul 2023

10/10 Excellent

Maureen

Stayed 2 nights in Jul 2023

8/10 Good

Anne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect getaway,Beautiful place to stay.
Stayed 1 night in Jul 2023
Response from Raul on Oct 6, 2023
Dear James, Thank you for taking the time to leave a review of your stay. We are happy to hear that you had a wonderful stayed with us and we are looking forward to see you again in the future.