Outdoor pool, pool umbrellas, sun loungers

Reviews of Perth Ascot Central Apartment Hotel

4.5 out of 5
Perth Ascot Central Apartment Hotel
308-318 Great Eastern Highway, Ascot, WA

Reviews

8.2

Very Good

Rating 10 - Excellent. 212 out of 585 reviews" "
Rating 8 - Good. 245 out of 585 reviews" "
Rating 6 - Okay. 72 out of 585 reviews" "
Rating 4 - Poor. 30 out of 585 reviews" "
Rating 2 - Terrible. 26 out of 585 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Millicent Wen Xi

Liked: Cleanliness, property conditions & facilities
Love the area because it's spacious with plenty of parking options
Stayed 4 nights in Apr 2024
Response from Peter B on Apr 22, 2024
Dear Millicent,Thank you for your positive review. We're delighted that the spacious area and the ample parking options contributed to a pleasant experience. It's always rewarding to know that our guests appreciate the conveniences we offer.May your future travels be just as enjoyable, and we look forward to your next visit!Kind regards, Guest Services Perth Ascot Central Apartment Hotel

8/10 Good

Pik Yu

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice n clean place to have short stay
Stayed 1 night in Apr 2024
Response from Peter B on Apr 22, 2024
Dear Pik,Thank you for your review! We're glad you found our hotel to be a nice and clean place for a short stay. It's always our goal to ensure our guests have a pleasant and comfortable experience with us.We hope to welcome you back again soon for another enjoyable visit. Until then, safe travels!Kind regards, Guest Services

6/10 Okay

Dorothy

The property is located on a major road near the Perth airport. I booked it for convenience but we unfortunately had a very poor sleep due to the road noise.
Stayed 1 night in Apr 2024
Response from Peter B on Apr 15, 2024
Dear Dorothy,Thank you for taking the time to review your stay at our property. We regret that the road noise impacted your rest. We are continuously working on improving our soundproofing solutions to ensure a more peaceful environment for our guests. We appreciate your feedback and hope to have the opportunity to offer you a more comfortable experience in the future.Kind regards, Guest Services, Perth Ascot Central Apartment Hotel

10/10 Excellent

Melissa

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great location, decent sized rooms, all facilities needed
Stayed 2 nights in Mar 2024
Response from Peter B on Apr 8, 2024
Dear Melissa,Thank you for choosing to stay with us. We appreciate your feedback and are thrilled that you had a fantastic experience. Travel safely to your next destination, and we look forward to welcoming you back in the future.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel

2/10 Terrible

Carl

Disliked: Cleanliness, property conditions & facilities
I booked the hotel and paid for it when i arrived they said they all booked out and never refunded my money
Stayed 2 nights in Mar 2024
Response from Peter B on Apr 2, 2024
Dear Carl,We sincerely apologise for the booking error which happens if 2 3rd party sites book the same last room at the same time. Re the refund, the money has to be refunded by Expedia as they have it, the manager told you to contact them directly which I believe as of writing this you haven't. If you are having difficulties in contacting them, please contact the Hotel manager and they will assist in any way possibleKind regards,Guest ServicesHead Office

6/10 Okay

Roger

Traveled with partner
On the plus side, staff were friendly, the pool is good and there is a free and good continental breakfast. On the bad side, windows arent clean, outside furniture is unsafe, kitchen does not have enough crockery for 2 ppl (missing plates and glasses) and to even boil the jug you are warned to have the extractor fan on and door open so as not to set off the smoke alarm!alarm!unsafe,
Stayed 3 nights in Mar 2024
Response from Peter B on Mar 25, 2024
Dear Roger,Thank you for sharing your experience. It's great the staff's friendliness, the pool, and the complimentary continental breakfast were highlights of your stay. However, I'm concerned about the issues you faced, and we sincerely apologise for any inconvenience they caused.Your feedback is crucial for us to address these areas and ensure they're rectified. We hope to have the opportunity to welcome you back in the future, under better circumstances, where we can demonstrate our dedication to guest satisfaction.Kind regards,Guest Services, Perth Ascot Central Apartment Hotel

8/10 Good

Delloray

Central position to airport @ family
Stayed 5 nights in Mar 2024
Response from Peter B on Mar 25, 2024
Dear Delloray,Thank you for taking a moment to share your review on Expedia. We're pleased that our central location served you well. We look forward to the opportunity to host you again, ensuring your next visit is just as positive, if not better!Kind regards,Guest Services, Perth Ascot Central Apartment Hotel

8/10 Good

LihNan

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Basic but well appointed room, close to airport.
Stayed 1 night in Mar 2024
Response from Peter B on Mar 25, 2024
Dear LihNan,Thank you for your review highlighting the practicality and convenience of our accommodation, especially in relation to the airport. We're glad you found your room well-appointed for your needs, even while keeping things simple. Our aim is always to provide a comfortable and convenient base for our guests, whether they're just landing or about to take off. We hope to welcome you back soon for another satisfactory stay!Kind regards,Guest Services

4/10 Poor

Renee

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Peter B on Mar 25, 2024
Dear Renee,Thank you for taking the time to share your feedback. We're sorry that your stay didn't meet your expectations. We are dedicated to improving our guest experience and would value the chance to discuss any specific issues you encountered.We hope to welcome you back in the future for a more positive experience.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel

8/10 Good

Anthony

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall very good only negative was the bed mattress was uncomfortable
Stayed 2 nights in Mar 2024
Response from Peter B on Mar 25, 2024
Dear Anthony,Thank you for your review and for choosing Perth Ascot Central Apartment Hotel. We're glad your overall experience was positive, however, apologise for any discomfort caused by the mattress. We will look into this matter to ensure our guests’ comfort.We hope to see you again and wish you safe travels to your next destination.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel

2/10 Terrible

Emily

Disliked: Cleanliness
Cancelation/change policy changed after payment Bathrooms pretty dirty Staff incredibly unhelpful
Stayed 4 nights in Mar 2024
Response from Peter B on Mar 18, 2024
Dear Emily,We apologise for any confusion regarding our cancellation/change policy. Please be assured that our policies are designed with our guests' best interests in mind and remain consistent. We do urge guests to read the policies online to confirm this. We regret however that the bathrooms did not meet our usual standards of cleanliness, and we will address this immediately. We also take your comments about our staff seriously and will work to improve our service.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel

2/10 Terrible

Courtney, perth

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was not cleaned and it was dirty there was mould all in the shower and the washing machine was filthy and could not order room service on the weekends I won't be staying here again
Stayed 1 night in Mar 2024
Response from Peter B on Mar 5, 2024
Dear Courtney,Thank you for choosing to stay with us and for sharing your feedback. We're very sorry to hear that you had a disappointing stay and we apologise for the poor condition of the room. We take cleanliness and hygiene very seriously and we will investigate this matter with our housekeeping team. We also apologise for the lack of room service on the weekends. We are working on improving our menu and delivery options to better serve our guests.We value your opinion and we appreciate your honesty. We hope you will give us another chance to make it up to you and provide you with a better experience.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel

10/10 Excellent

Heidi

Stayed 1 night in Mar 2024
Response from Peter B on Mar 25, 2024
Dear Heidi,Thank you! we're thrilled that you enjoyed your stay with us. Your satisfaction is our top priority, and we're glad we could meet your expectations.Safe travels, and we hope to see you again soon.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel

8/10 Good

Susan

Traveled with group, Traveled with partner
Liked: Amenities, property conditions & facilities
Tidy, quiet, friendly - very satisfied!
Stayed 1 night in Mar 2024
Response from Peter B on Mar 5, 2024
Dear Susan,Thank you for taking the time to share your experience with us.We are delighted to hear that you enjoyed your stay and found our hotel tidy, quiet, and friendly. Your satisfaction is our top priority, and we are glad that we could meet your expectations.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel

8/10 Good

Damon

Traveled with family
Liked: Cleanliness
Our overnight stay was 'fit for purpose', we just needed somewhere cost-effective close to the airport as we arrived at midnight. Would not hesitate recommending to others for the same purpose. The exterior of the building is lovely, ample parking, and the front office is well equipped with drinks, snacks and basic toiletries. After hours call service to gain entry. The apartment interior is quite old but very clean (thumbs up!). Aircon in living area but not in bedroom. Basic kitchen....does the job.
Stayed 1 night in Feb 2024
Response from Peter B on Mar 5, 2024
Dear Damon,Thank you for sharing your experience with us.We're glad that our hotel served its purpose well for your overnight stay. It's wonderful that you found our exterior appealing, appreciated the amenities provided at the front office, and found the apartment clean and satisfactory. Your recommendation means a lot to us.We hope to have the opportunity to welcome you back in the future.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel

10/10 Excellent

Lee

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Everything about this property was perfect. They even accommodated another bed as requested. In a great location, close to everything and great facilities too. Would definitely recommend and stay again!
Stayed 3 nights in Feb 2024
Response from Peter B on Feb 28, 2024
Dear Lee,Thank you for choosing to stay with us and for giving us a perfect rating. It is wonderful that you had a perfect stay and that you enjoyed our property, location, and facilities. Your recommendation and your positive feedback are appreciated. We hope you had a fantastic time in Perth and we look forward to seeing you again soon.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel

10/10 Excellent

Jye

Stayed 3 nights in Feb 2024
Response from Peter B on Mar 25, 2024
Dear Jye,Thank you for the perfect score review of Perth Ascot Central Apartment Hotel! We're overjoyed that you had a 5-star experience with us and hope your travels bring you back our way soon for another top-notch stay. Until then, travel safe and take care!Kind regards,Guest Services, Perth Ascot Central Apartment Hotel

8/10 Good

Will

Traveled with family
Liked: Cleanliness, property conditions & facilities
Good location near the airport and easy to get into the city as well. Arrived late and called them to get the key, followed their instructions and was all pretty straightforward - good service.
Stayed 1 night in Feb 2024
Response from Peter B on Feb 28, 2024
Dear Will,Thank you for choosing to stay with us and for sharing your feedback. We are happy that you liked our location, our service, and our key collection process. We appreciate your high rating and your positive comments. We hope you had a pleasant time in Perth and we hope to see you again soon.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel

4/10 Poor

linda

Traveled with family
Disliked: Cleanliness
The property was close to the airport. The two storey apt had no air conditioning upstairs in two bedrooms on a 38 degree day. Sleeping was impossible. The laundry room toilet leaked around the base of the toilet. The doona in one bedroom had yellow stains. The ensuite shower needed alot of repair. Rusty frame, dirty grout. The pool was the only good thing about our stay. .
Stayed 1 night in Feb 2024
Response from Peter B on Feb 6, 2024
Dear Linda,We're truly sorry to hear about the issues you experienced during your stay, especially with the air conditioning and the condition of the apartment. This certainly isn't the standard we strive for. We appreciate you pointing out what we did well with the pool, but it's clear we have areas to improve.Rest assured, we're on it—your feedback is invaluable for making necessary changes. We hope you'll consider giving us another chance to provide a much better experience.Kind regards, Guest Services, Perth Ascot Central Apartment Hotel.

8/10 Good

Jocelyn

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from PeterB on Jan 22, 2024
Dear Jocelyn,Thank you for choosing to stay with us and for your rating. We are glad that your experience was largely positive. We strive to provide a 5-star experience to all our guests and would appreciate any additional feedback you may have.Travel safely to your next destination and we hope to welcome you back.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel

6/10 Okay

Tahlia

Traveled with family and small children
Disliked: Property conditions & facilities
Booked this accommodation for ease of accessibility and the images of the room looked okay Upon arrival, our room had a bad smell (like the carpet had been damp) and the aircon did not work properly as it seemed like it had not been serviced in a long time. The room was indisrepair, cracks in the walls and the like. Cleaning staff were excellent and responsive. Front end staff left a lot to be desired. The highlight of this accommodation was thr pool area, despite the pool not being cleaned with lots of leaf litter in it.
Stayed 10 nights in Dec 2023
Response from PeterB on Jan 16, 2024
Dear Tahlia,Thank you for choosing Perth Ascot Central Apartment Hotel and for taking the time to share your review. We're sorry about the issues you faced with the room condition and the air conditioning. Your feedback about the room is invaluable to us, and we're addressing these matters urgently.We're glad, however, that our cleaning staff met your expectations and appreciate your compliments about their responsiveness. Concerning the front end staff, we will look into this matter to ensure better guest interactions in the future. Your enjoyment of the pool area is a positive note, though we acknowledge the need for more attentive maintenance there too.We hope to have the opportunity to provide you with a more seamless and comfortable experience on your next visit.Kind regards,Guest Services,Perth Ascot Central Apartment Hotel

2/10 Terrible

Glenda

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Terrible terrible terrible!!! On entry floor was disgusting, filthy carpet and dirty sticky entry. Front door lock needing repair, blinds and curtains hanging off track. Fan not working, cockroach on floor and bugs on sheets. Bathroom basin water slow to drain. Stay clear, was our worse nightmare, by far the worst Motel I have ever stayed at.
Stayed 1 night in Jan 2024
Response from Peter B on Jan 9, 2024
Dear Glenda,Thank you for choosing to stay with us in Perth and for sharing your experience. We're truly sorry to hear about the issues you encountered during your stay. Your feedback is invaluable and we'll certainly address the cleanliness and maintenance issues you've mentioned. We apologise for any discomfort caused and hope to have the opportunity to provide a better experience in the future. We hope that you had a peaceful holiday season and wish you a prosperous year ahead. Safe travels to your next destination.Kind Regards,Guest Services,Perth Ascot Central Apartment Hotel

8/10 Good

graham

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
property was neat and tidy, modern, a little noisy from neighbours
Stayed 1 night in Jan 2024
Response from Peter B on Jan 9, 2024
Dear Graham,Thank you for choosing to stay with us in Perth. We appreciate your feedback about the neatness and modernity of our property. We've noted your comment about the noise and we'll certainly look into this. We hope that you had a delightful holiday season and wish you a splendid year ahead. Safe travels to your next destination and we hope to welcome you back again.Kind Regards,Guest Services,Perth Ascot Central Apartment Hotel

6/10 Okay

Kelley

Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Peter B on Jan 9, 2024
Dear Kelley,Thank you for staying at Perth Ascot Central Apartment Hotel and for taking the time to share your rating.Please feel free to reach out with any comments or suggestions. We hope to have the opportunity to serve you better in the future.Wishing you safe travels and looking forward to your next visit.Kind Regards,Guest Services,Perth Ascot Central Apartment Hotel

8/10 Good

Sandra

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Peter B on Jan 9, 2024
Dear Sandra,Thank you for choosing Perth Ascot Central Apartment Hotel and for taking the time to leave a rating We look forward to the opportunity of welcoming you back in the future for an even more satisfying stay.Wishing you safe and pleasant travels.Kind Regards,Guest Services,Perth Ascot Central Apartment Hotel

8/10 Good

Marie

Traveled with group
Liked: Cleanliness, property conditions & facilities
The air conditioner didnt work
Stayed 1 night in Dec 2023
Response from Peter B on Jan 9, 2024
Dear Marie,Thank you for choosing to stay with us in Perth. We appreciate your feedback regarding the air conditioner. We apologise for any inconvenience caused and assure you that we will look into this matter. We hope that you had a pleasant holiday season and wish you a wonderful year ahead. Safe travels to your next destination and we hope to welcome you back again.Kind Regards,Guest Services,Perth Ascot Central Apartment Hotel

2/10 Terrible

Stacey

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This property did nothing to improve our experience. It he television did not work for an entire week, they fixed it once and when it turned off it never worked again. Over 80 phone calls were made to check in non answered, it was only by chance we saw someone in the office and I banged on the door. The bed was held up by bricks and the bathroom was filthy. I’d actually like a call from the head office of this provider as I tried to call them, no answer. I tried to talk through wotif, no answer. Text messages to the manager, no answer.
Stayed 7 nights in Dec 2023
Response from Peter B on Jan 9, 2024
Dear Stacey,Thank you for sharing your feedback regarding your recent stay. We sincerely regret to hear about the challenges you encountered, and we apologise for any discomfort this caused.We take such concerns seriously, your feedback is invaluable in helping us improve our service, and we hope to have the chance to provide you with a more positive experience in the future.Wishing you safe travels and looking forward to welcoming you back.Kind Regards,Guest Services,Perth Ascot Central Apartment Hotel

10/10 Excellent

Guy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This place was an amazing stay. They were flexible and their rooms had everything i could possibly want. It was super practical and accomodated me very easily.
Stayed 3 nights in Dec 2023
Response from Peter B on Jan 1, 2024
Dear Guy,Thank you for your excellent rating and your feedback. We are delighted to hear that you had an amazing stay at Perth Ascot Central Apartment Hotel. We appreciate your support and your kindness.We hope that you had a merry Christmas and we wish you a brilliant New Year ahead. We hope to have you back soon.Kind Regards,Guest ServicesPerth Ascot Central Apartment Hotel

10/10 Excellent

Willard

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Peter B on Jan 1, 2024
Dear Willard,Thank you for your fantastic rating and your feedback. We are thrilled to hear that you had a wonderful stayl. We appreciate your support and your kindness.We hope that you had a merry Christmas and we wish you a brilliant New Year ahead. We hope to have you back soon.Kind Regards,Guest ServicesPerth Ascot Central Apartment Hotel

8/10 Good

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Peter B on Jan 1, 2024
Dear Mark,We hope that you had a wonderful Christmas and we wish you a Happy New Year! Thank you for taking the time to review your stay. We appreciate your positive rating, and we're glad to hear that you had a good experience. If you have any suggestions or comments that could help us make your future visits even better, please don't hesitate to share them.Kind Regards,Guest ServicesPerth Ascot Central Apartment Hotel

8/10 Good

Wendy

Stayed 1 night in Dec 2023
Response from Peter B on Jan 1, 2024
Dear Wendy,Thank you for your feedback and your 8 out of 10 rating. We are pleased to hear that you had a pleasant stay and appreciate your support and your loyalty.We hope that you had a joyful Christmas and we wish you a marvelous New Year ahead. We hope to see you again soon.Kind Regards,Guest ServicesPerth Ascot Central Apartment Hotel

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice spacious private apartments
Stayed 3 nights in Dec 2023
Response from Peter B on Feb 6, 2024
Dear Melissa,We're delighted to receive your five-star review and that you found our apartments to be nice, spacious, and private, contributing to a pleasant and comfortable stay.Thank you for choosing us and for sharing your positive experience. We look forward to welcoming you back for another enjoyable visit.Kind regards, Guest Services, Perth Ascot Central Apartment Hotel.

4/10 Poor

Paul

Stayed 1 night in Dec 2023
Response from Peter B on Jan 1, 2024
Dear Paul,We hope that you had a wonderful Christmas and we wish you a Happy New Year. We're sorry to hear that your recent experience was not up to your expectations, and we appreciate you taking the time to share your feedback with us. We take guest feedback seriously, your comments will be shared with our team to ensure we improve our services and accommodations. If you decide to stay with us again in the future, we will strive to provide a more satisfactory experience.Kind Regards,Guest ServicesPerth Ascot Central Apartment Hotel

8/10 Good

Lynne

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from PeterB on Dec 21, 2023
Dear Lynne,Thank you for choosing to stay with us. We appreciate your feedback, and we're glad you had a positive experience at our Perth hotel. If there are specific aspects you'd like to share or if there's anything we can improve upon, please let us know. Safe travels, and we hope to welcome you back soon.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel

4/10 Poor

Peter and Lyn

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from PeterB on Dec 21, 2023
Dear Peter and Lyn,Thank you for choosing to stay with us. We value your feedback on your recent experience. We're sorry that your stay fell short of expectations. If there are specific concerns you'd like to address or if there's anything we can do to improve, please feel free to share. Safe travels, and we hope to have the opportunity to better serve you in the future.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel

10/10 Excellent

Darren

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from PeterB on Dec 21, 2023
Dear Darren,Thank you for choosing to stay with us. We are delighted that you enjoyed your stay with us and found our hotel to be comfortable and clean. We appreciate your kind words about our customer service and friendly staff. We are glad that you found our location to be convenient and we hope to see you again soon.Kind regards, Guest Services Perth Ascot Central Apartment Hotel

8/10 Good

Tania

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property was neat and tidy with small kitchen area. Close to airport for our trip home. It is on a very busy highway so was difficult to get into traffic early morning plus the road works didn't help. Front room would have been noisy due to traffic also. Didn't notice it at the back. Pool was lovely.
Stayed 1 night in Dec 2023
Response from PeterB on Dec 18, 2023
Dear Tania,Thank you for choosing to stay with us. We are glad that you enjoyed our property, kitchen area, and pool. We appreciate your feedback about the traffic noise and the road works and apologise for any inconvenience this may have caused you. We hope you had a safe trip home and we look forward to seeing you again soon.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel

10/10 Excellent

Robert

Stayed 8 nights in Nov 2023
Response from PeterB on Dec 7, 2023
Dear Robert,Thank you for choosing to stay with us. We're thrilled to see your perfect score and appreciate your positive feedback. We wish you safe travels to your next destination and look forward to welcoming you back in the future.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel

10/10 Excellent

Neil

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023
Response from Peter B on Dec 5, 2023
Dear Neil,Thank you for choosing to stay with us. We're thrilled to receive your perfect score! adn that you enjoyed your time in Perth. We appreciate your positive feedback and look forward to welcoming you back.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel

2/10 Terrible

Becky

Stayed 1 night in Nov 2023
Response from PeterB on Dec 18, 2023
Dear Becky,Thank you for choosing to stay with us. We apologise for falling short of your expectations. Please travel safely to your next destination, and we hope for the opportunity to better serve you in the future.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel

8/10 Good

Dean

Stayed 1 night in Nov 2023
Response from PeterB on Nov 27, 2023
Dear Dean,Thank you for choosing to stay with us at Perth Ascot Central Apartment Hotel. We appreciate your positive rating and are glad to hear you had a good experience. We look forward to welcoming you back for another enjoyable stay.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel

2/10 Terrible

Julia

Stayed 1 night in Nov 2023
Response from PeterB on Nov 27, 2023
Dear Julia,Thank you for choosing to stay with us and for sharing your rating. We regret to see that you rated us quite low. If you have an specific areas we need to improve on, please advise. We hope to have the opportunity to serve you better in the future.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel

8/10 Good

sheryl de

Liked: Cleanliness, amenities
Handy to the airport
Stayed 1 night in Nov 2023
Response from PeterB on Nov 13, 2023
Dear Sheryl,Thank you for choosing to stay with us. We appreciate your feedback for your recent visit. We're pleased that our location was convenient for your needs. If there are specific aspects you enjoyed or any suggestions for improvement, please feel free to share. Travel safely, and we look forward to your next visit.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel

10/10 Excellent

Henry

Liked: Cleanliness, property conditions & facilities
The roadworks at the entrance /exit was the only issue the Accomodation and everything about it was excellent
Stayed 2 nights in Nov 2023
Response from PeterB on Nov 13, 2023
Dear Henry,Thank you for choosing to stay with us and for sharing your feedback. We are delighted that you enjoyed your stay and found our accommodation and facilities excellent. We apologise for the inconvenience caused by the roadworks at the entrance/exit of our hotel. We have been told that will finish soon !!! We appreciate your understanding and patience as we are working to improve our access and service. We hope to see you again soon and provide you with a more pleasant experience.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel

2/10 Terrible

Karen

Traveled with partner
Disliked: Amenities, property conditions & facilities
Guest's should be advised that there are extensive road works happening at night, which prevents you from entering the car park correctly, lots of 'flood lights' being used and the window treatments don't block the light. Constant noise from machines. We booked as we were flying out of Perth Airport early, expected traffic noise, but not heavy machinery.
Stayed 1 night in Oct 2023
Response from PeterB on Nov 3, 2023
Dear Karen,We apologise for the inconvenience caused by the road works during your stay. We understand that the noise and lights from the construction disrupted your experience. We'll strive to communicate such situations to our guests in advance in the future. We hope you'll consider staying with us again, and promise to serve you better.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel

8/10 Good

William

Stayed 1 night in Oct 2023
Response from PeterB on Nov 3, 2023
Dear William,Thank you for choosing to stay with us in Perth. We appreciate your great rating. If there's anything specific you'd like to share about your stay, please feel free to let us know. Travel safely to your next destination, and we hope to welcome you back in the future.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel

6/10 Okay

Tyrone

Stayed 3 nights in Oct 2023
Response from PeterB on Nov 27, 2023
Dear Tyrone,Thank you for choosing to stay with us. We appreciate your feedback and the rating. If there are specific aspects you'd like to share for improvement, please feel free to let us know. Your input is important to us, and we hope to have the opportunity to enhance your experience in the future.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel

6/10 Okay

Jan

Stayed 4 nights in Oct 2023
Response from PeterB on Oct 30, 2023
Dear Jan,Thank you for choosing to stay with us.We value your feedback and we want to improve our quality. Please share your thoughts with us and let us know how we can make your next stay better.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel

10/10 Excellent

Shauna

Liked: Cleanliness, amenities, property conditions & facilities
Great stay staff were excellent just the roadworks to get in a bit difficult but otherwise a great stay
Stayed 3 nights in Oct 2023
Response from PeterB on Oct 30, 2023
Dear Shauna,Thank you for your 5 out of 5 review for your stay at our Perth Hotel. We're pleased that you had a great stay, and our staff provided excellent service. We apologise for any inconvenience caused by the roadworks to access the hotel, but we're glad to know you had an otherwise great experience. We hope to welcome you back in the future.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel

4/10 Poor

Peter

Disliked: Cleanliness, amenities, property conditions & facilities
In poor condition, run down, difficult to access from road.
Stayed 1 night in Oct 2023
Response from PeterB on Oct 16, 2023
Dear Peter,Thank you for choosing us, we appreciate your feedback.We're sorry to learn that your experience did not meet your expectations. Your comments about the condition of the hotel and accessibility are concerning, and we sincerely apologise for any inconvenience caused.Please be assured that we will address the issues you've highlighted to ensure a better experience for our guests.Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back with improvements.Safe travels to your next destination.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel