Ratings based on 340 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom sydney NSW

4 day business stopover

Posted Apr 6, 2015
Room was tidy & well appointed; but dark with one tiny window looking out to a wall. Disappointed my request as a returning guest for a higher level room seemed to be completely overlooked. Apart from that a nice plane to stay.
Comment from Hotel Management
Apr 13, 2015 by Nathan Baker, Hotel Management
Thanks Sydney Sorry to hear your request was not for filled. We do hope to action all request though we have been experiencing high occupancy. I do hope you give us another chance. Kind regards Nathan Baker Residence Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

good location with sufficient facility.

Posted Apr 3, 2015
needs improvement on noise cancellation. better wifi signal for rooms near the rare edge. may add more access points to enhance the signal. i cannot even browse webpage from my room. even it's a room at the edge i can still hear the ppl pulling rubbish bin downstairs n talks outside. noice cancellation requires improvement.
Comment from Hotel Management
Apr 7, 2015 by Nathan Baker, Hotel Management
Thanks for the feedback Anon, we are in the process of reviewing our wifi spots and I am aware of a few areas that could be improved. I am pleased to say this upgrade should fix these. Kind Regards Nathan Baker Residence Manager
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Melbourne

comfortable city apartment hotel

Posted Mar 22, 2015
Pros: Location, desk, adequate fit-out
Cons: Not much
Nothing fancy. OK sized room. good location. great writing desk for business travellers. good value ( for Perth - when discounted ).
Comment from Hotel Management
Mar 26, 2015 by Nathan Baker , Hotel Management
Thanks for the great feedback ChoCho, We are pleased to hear you enjoyed your stay with us. We do hope to welcome you back in the near future. Kind regards Nathan Baker Residence Manager
2 out of 5
by A verified travelerfrom Bologna

Non all'altezza delle sue stelle

Posted Feb 1, 2015
Pros: La posizione
Cons: wifi gratuito in camera, come ormai avviene nella stragrande maggioranza degli hotels e dei B&B.
Location: Zona tranquilla, vicino ai campus universitari e al parco. La via piu' turistica (Queen Street) si raggiunge facilmente a piedi
Lobby piccola e poco accogliente, camera di dimensioni appena sufficienti. Wifi gratuito solo nella lobby e solo per mezz'ora ogni 12 ore. In camera wifi solo a pagamento con basso limite di bytes usabili, per cui dopo meno di venti minuti di navigazione normale (no downloads) sono stato bloccato. Posizione buona, vicino all'Universita'. Parcheggio piccolo e disagiato.
Comment from Hotel Management
Mar 12, 2015 by Nathan Baker, Hotel Management
Thank Klaus, Good to hear you enjoyed our location. We do not believe in charging for internet and hence have Complimentary WIFI in all rooms and Guest Service to a Max download of 2G, not sure if this was a connect issue with your device. I do hope you give us another chance in the future. Kind regards Nathan Baker Residence Manager
5 out of 5
Recommended
for Families
by A verified traveler

A good hotel

Posted Jan 15, 2015 on Hotels.com
Staff is helpful and pleasant. Room is spacious and clean.Location is good.Will come back and stay in this hotel!
Comment from Hotel Management
Apr 4, 2015 by Moses, Hotel Management
Thanks for the Brillaint feedback, we look forward to welcoming you back in the future. Kind regards Nathan Baker Residence Manager
5 out of 5
by Joel Battenfrom Australia - WA - Regional WA

Posted Jan 13, 2015
Pros: Very convenient location within walking distance of our cbd birthday party location.
Cons: Just a small oversight to have a welcome card in the room from 3 nights before with someone elses name on it.
Very modern and tastefully renovated hotel accommodation.
Comment from Hotel Management
Jan 13, 2015
Thanks Joel for the feedback, how odd with the welcome card? I shall follow up with our team. Great to hear you enjoyed your stay through. We look forward to welcoming you back soon. Kind regards Nathan Baker Residence Manager
1 out of 5
Recommended
for Personal Event
by A verified traveler

STAY AWAY

Posted Jan 13, 2015 on Hotels.com
Overpriced, overrated, worst surly desk personal EVER...
Comment from Hotel Management
Apr 4, 2015 by Moses, Hotel Management
Sorry to hear Anonymous that you did not enjoy your stay. lets hope we can improve of this for next time. Kind regards Nathan Baker Residence Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Melbourne

Excellent stay!

Posted Jan 10, 2015
Had a great time. Staff were wonderful. Got a random upgrade. Room was lovely, clean and very comfortable.
Comment from Hotel Management
Mar 12, 2015 by Nathan Baker, Hotel Management
Thanks Rob for the brilliant feedback! we are looking forward to welcoming you back soon. Kind Regards Nathan Baker Residence Manager
4 out of 5
by Greta Rendellfrom Australia - VIC - Regional VIC

Posted Jan 9, 2015
Comment from Hotel Management
Jan 9, 2015
Thanks for the great score Business Traveller! Kind regards Nathan Baker Residence Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Singapore

Nice business hotel in a great location.

Posted Jan 8, 2015
Pros: Location, comfort, fuss-free.
Cons: The shower-head kept falling over in the holder. I've asked the Frontdesk to repair it but to no avail.
Location: Great location in the CBD. Near the shopping district of Hay Street and Murray Street. Easy walking distance to the supermarket and restaurants.
HOTEL FACILITIES 1. There's free wifi in the hotel and it's pretty fast too. It's surprising that most of the hotels in Perth do not provide complimentary internet access in this time and age. 2. Complimentary usage of the common washing machines and dryers located on Levels 2 and 6. Complimentary soap powder is readily provided too. 3. The gym is located off-site :( HOTEL ROOM The room is clean and comfortable. The bed and pillows are too soft for my liking though it's common in the western countries. The toilet is huge, with separate bath and shower areas. Water pressure is strong :) The walls are pretty thin and when in the toilet, you can hear your neighbour using the hairdryer beyond the wall.
Comment from Hotel Management
Mar 12, 2015 by Nathan Baker, Hotel Management
Thanks Bri for the great feedback. It appears you have experience most of our great facilities. We found with our Gym by offering access to one of Perth premier Gyms including classes and facilities you can maintain all the activities you would at home. We look forward to welcoming you back on your next visit to Perth. Kind regards Nathan Baker Residence Manager