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Reviews of Nesuto Mounts Bay

4 out of 5
Nesuto Mounts Bay
112 Mounts Bay Rd, Perth, WA

Reviews

8.4

Very Good

Rating 10 - Excellent. 436 out of 1081 reviews" "
Rating 8 - Good. 484 out of 1081 reviews" "
Rating 6 - Okay. 106 out of 1081 reviews" "
Rating 4 - Poor. 42 out of 1081 reviews" "
Rating 2 - Terrible. 13 out of 1081 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Colette

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location close to CBD and Kings Park. Access to and from the property via Mounts Bay Road was easy.
Stayed 2 nights in Feb 2024
Response from Anthony Lie - Front Office Manager on Mar 9, 2024
Dear Colette,Thank you for your detailed review. We are glad that our location is suitable for you with easy access via Mounts Bay Road. We look forward to welcome you back soon.Kind Regards

8/10 Good

Noelene

Stayed 1 night in Jan 2024
Response from Anthony Lie - Front Office Manager on Jan 26, 2024
Dear Noelene, Thank you for taking the time to submit a detailed review, We're delighted to see that you had a pleasant stay with us. We hope to see you again in the near future. Kind Regards, Anthony Lie - Front Office Manager

10/10 Excellent

Simon

Liked: Cleanliness, room comfort
Great stay
Fantastic 2 night stay for our family. Easy check in and good value for money. It’s a little out of town but we liked that as it was close to Kings Park and Elizabeth Quay.
Stayed 2 nights in Jan 2024
Response from Anthony Lie - Front Office Manager on Jan 23, 2024
Dear Simon, Thank you for taking the time to submit a detailed review, We're delighted to see that you had a pleasant stay with us. We hope to see you again in the near future.

4/10 Poor

Tari

Stayed 3 nights in Dec 2023
Response from Anthony Lie - Front Office Manager on Feb 7, 2024
Dear Tari, Thank you for taking the time to submit a detailed review.

10/10 Excellent

Heather

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Anthony Lie on Dec 2, 2023
Dear Heather, Thank you for taking the time to submit a review, We're delighted to see that you had a pleasant stay with us. We hope to see you again in the near future. Kind Regards, Anthony Lie - Front Office Manager

10/10 Excellent

james

Liked: Cleanliness, room comfort
Nesuto Mounts Bay
Great location with secure parking and private apartment. Great value for money.
Stayed 1 night in Sep 2023
Response from Anthony Lie on Sep 18, 2023
Dear James,Thank you for taking the time to submit a review, We're delighted to see that you had a comfortable stay. We hope to see you again in the near future.Kind Regards Anthony Lie - Front Office

10/10 Excellent

Vee Koeng

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very warm and nice property , easy and convenient for all services
Stayed 3 nights in Sep 2023
Response from Anthony Lie on Sep 18, 2023
Dear Vee Koeng,Thank you for taking the time to submit a review, We're delighted to see that you had a comfortable stay. We hope to see you again in the near future.Kind Regards Anthony Lie - Front Office Manager

10/10 Excellent

Carole and John

Stayed 1 night in Aug 2023
Response from Anthony on Aug 10, 2023
Dear Carole and John,Thank you for taking the time to submit a review, We're delighted to see that you had a comfortable stay. We hope to see you again in the near future.Kind RegardsAnthony Lie - Front Office Manager

10/10 Excellent

Nic

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location - walking distance to CBD and Kings Park. Safe and secure parking and accommodation.
Stayed 8 nights in Jul 2023
Response from Anthony on Aug 15, 2023
Dear Nic, Thank you for taking the time to submit a review.We're delighted to see that you had a comfortable stay and also found our location convenient during your stay. We hope to see you again in the near future. Kind Regards, Anthony Lie - Front Office Manager

8/10 Good

B Beaz

Business traveler
Very comfortable rooms and bed with well appointed kitchen. Conference room very nice and delicious refreshments. Free underground secure parking. Very little traffic noise despite being near to freeway. Walking distance to CBD. Quite hard to find entrances as signage is in alleyway and GPS not great. Would definitely recommend and would return if needing reasonably priced accommodation near the city.
Stayed 2 nights in Jul 2023
Response from Nesuto Team on Aug 3, 2023
Dear B,Thank you for taking the time to leave a review. We are glad to know you found our location and amenities convenient. Looking forward to your next stay with us.

10/10 Excellent

YVETTE CHIN MEI

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Anthony on Aug 10, 2023
Dear Yvette, Thank you for taking the time to submit a review, We're delighted to see that you had a comfortable stay. We hope to see you again in the near future.Kind RegardsAnthony Lie - Front Office Manager

8/10 Good

Xiu Wan

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very responsive and friendly staff, extremely helpful. Water pressure in the bathroom could be better.
Stayed 4 nights in May 2023

8/10 Good

Royce, Mangapapa

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Reception was very friendly and helpful.
Stayed 1 night in May 2023

8/10 Good

Barry

Liked: Cleanliness, property conditions & facilities
The accommodation was very good as was the breakfast. As there are no shops or restaurants nearby and we had a long day traveling from Queensland we opted to buy the pre-made dinners from the hotel. Unfortunately they were not good quality meals and we wouldn't recommend them to future guests. We appreciated having a designated parking spot.
Stayed 2 nights in May 2023

8/10 Good

Timothy &

Liked: Cleanliness, property conditions & facilities
My family and I have stayed there most of the time when we are in Perth. Place is clean and accessible to nearby amenities. Walkable to Hay Street and Murray Street shopping area. Front Desk Service was impeccable.
Stayed 5 nights in May 2023

8/10 Good

Michael

Traveled with partner
Liked: Amenities, property conditions & facilities
Walking distance to CBD. Clean, spacious, warm, well equipped although some kitchen scissors would be good and also a decent proper dishcloth for wiping surfaces instead of the silly little sponge that was in our apt.
Stayed 2 nights in Apr 2023
Response from JGeorge on May 12, 2023
Dear Michael,Thank you for the feedback after your recent stay with usGlad to know that your stay was enjoyable - we are in the process of sourcing supplies from a different source as we wish to ensure our guests are satisfied with our products. Once again thank you for choosing nesuto

4/10 Poor

Nicola

Traveled with family
Disliked: Cleanliness
Disappointed with the property it wasn't well cleaned, multiple broken items some we just fixed but others we had to tell reception about and things missing from the room needed to cook and clean with such as tea towels and trays.
Stayed 5 nights in Apr 2023
Response from JGeorge on May 12, 2023
Dear Nicola,Please accept my sincere apologies for the condition of the unit you were in. It is not the standard we strive to achieve. Be advised that the relevant department has undertaken an audit of all the rooms and rectified most of the issues. Once again thank you for your feedback and it did help us tremendously Warm Regards

8/10 Good

Frazer

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Had everything we needed except difficulty in receiving good TV options
Stayed 4 nights in Apr 2023
Response from JGeorge on May 12, 2023
Dear Frazer,Glad to hear back from you.We are looking into upgrading our tv options for the viewing pleasure of our valued guestsOnce again, thank you for choosing nesuto

8/10 Good

linda

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Spacious apartment, could do with some additional kitchen items for cooking. Perfect for a Perth break
Stayed 4 nights in Apr 2023
Response from JGeorge on May 12, 2023
Dear Linda,Thank you for the wonderful review after your stayLooking forward to welcoming you back to nesutoWarm Regards

8/10 Good

Natalie

Liked: Cleanliness, property conditions & facilities
Good property for longer term stays Only had air conditioning in living area and none in bedrooms which made it uncomfortable at night. The standard floor fan provided was not adequate
Stayed 10 nights in Mar 2023
Response from JGeorge on May 12, 2023
Dear Natalie,Thank you for the review after your recent stay with usOur 2 bed and 3 bed units offer multiple HVAC units, your profile has been updated to reflect your preferencesOnce again, thank you for choosing nesuto

10/10 Excellent

Bianca

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was close to where we needed, and th size of the apartment was great. Only down side was no shops that close if you dont have a car but thats not nesutos fault.
Stayed 2 nights in Mar 2023
Response from JGeorge on May 12, 2023
Dear Bianca,Thank you kindly for your feedbackGlad to know that your stay with us was enjoyableLooking forward to welcoming you back to nesuto in the near future

8/10 Good

Lesley

Traveled with family
Liked: Cleanliness, amenities
Quite central. Property could do with a refurbishment as a little tired inside
Stayed 7 nights in Mar 2023

10/10 Excellent

SZE

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Most of the staff are super helpful except Neil. Joseph, Ryan and Mad are very very good. Neil couldn't tell me which restaurants are open on that public holiday. He told me to check on Spring Street, saying that there were many restaurants there. But there wasn't any along that street.
Stayed 1 night in Mar 2023

10/10 Excellent

GAVIN

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly welcome. Good size room. Good location for City and Kings Park exploring. Free secure parking and nice welcome drinks. The fridge was probably a bit small for a longer stay. Ok for one or two nights.
Stayed 1 night in Feb 2023

10/10 Excellent

Barb

Traveled with group
Liked: Cleanliness, property conditions & facilities
Great location, friendly staff, secure car parking
Stayed 1 night in Feb 2023
Response from JGeorge on Mar 14, 2023
Dear Barb,Thank you very much for your reviewLooking forward to welcoming you back to nesutoWarm Regards,

8/10 Good

james

Liked: Cleanliness, room comfort
Nesuto
Nice place in a great location. Very good value for money.
Stayed 3 nights in Feb 2023
Response from JGeorge on Mar 14, 2023
Dear James,Thank you very much for your feedbackLooking forward to welcoming you back to nesutoWarm Regards,

8/10 Good

Melinda

Liked: Cleanliness, room comfort
Everything went smoothly
The location was good, easy walk into the city. The room was clean with everything we needed although we booked a 2bdrm apartment, it was more for the space than anything as we are a couple only. Breakfast was fairly standard but good. Housekeeping is not daily but can ask housekeeping if required. Overall, we were happy with what we had for the time we had it. Bit of a grumpy bum at the reception desk but nothing to worry about.
Stayed 3 nights in Feb 2023
Response from JGeorge on Mar 14, 2023
Dear Melinda,Thank you very much for you open and honest feedbackExtremely happy to know that you found our location and facilities convenient and enjoyableApologies about the grumpy bum Thanking you again.

8/10 Good

sharon, Adelaide

Traveled with family
Liked: Cleanliness, property conditions & facilities
We loved the location, busstop outside the apartment. Staff granted later check out at 11. Free drinks in the fridge. Unfortunately the free way in very busy and noisy.
Stayed 2 nights in Feb 2023
Response from JLosada on Feb 15, 2023
Dear Sharon, Thank you for the review. Very pleased to know that you found our location and facilities enjoyable and convenient. Hope to welcome you to one of our quite rooms during your next visit. Warm Regards, JLosada

8/10 Good

Dean

Traveled with family
Liked: Cleanliness
Clean & tidy great for families
Stayed 6 nights in Jan 2023
Response from JGeorge on Mar 14, 2023
Dear Dean,We appreciate your reviewGlad you were able to enjoy your stay with us

8/10 Good

Quintin

Stayed 2 nights in Jan 2023

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property and location were great. Pool a little small.
Response from JGeorge on Mar 14, 2023
Dear Paul,Thank you for your feedbackGlad you enjoyed your stay with usWarm Regards

4/10 Poor

Michelle

Traveled with family
Disliked: Cleanliness, amenities
Disappointing from the start an accident made us unavailable to make the first day of our booking, we sent a message letting them know what happened & that we couldn't make it, they wouldn't give us a refund for that first day. We booked and paid for a room with a King bed with 2 single beds, when we arrived the room had a King Bed and a Queen Bed, we rang reception to explain the error they told us that the King bed is 2 singles just pushed together, It didn't matter that we needed a King because my husband is 6ft6 because all their rooms are a king (2singles) & a queen. Reception told us they'll send house keeping up to change the bedding from king to 2 singles. When returned back to our room exhausted after a big day out around 9:30pm to find nothing had been done with with beds. Rang reception again, housekeeping had gone home at 3pm & there where no notes in the system about our previous complaint or our cancellation for the day prior as he couldn't understand why we didn't have it sorted on our first night, we never made. We asked reception to bring the single bedding & we'll sort out the beds ourselves. Then we find out the cool air from the air-con doesn't make it down the hallway to the bedrooms it was very hot & they only supply cheap pedestal fans in the bedrooms that do absolutely nothing to cool the rooms especially on a hot Perth summer night! We all slept on the floor in the lounge to keep cool. Very disappointing & over priced, will never book there again.

10/10 Excellent

Amilda

Stayed 1 night in Dec 2022

8/10 Good

Penelope

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff were great. A security screen door to outdoor courtyard to give more natural airflow day and night would be a fantastic addition.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Wonderful stay
We booked a room with 2 bedrooms, the room is spacious and clean. It is located just next to Kings park, great for running and walking. A wonderful stay experience!
Stayed 3 nights in Dec 2022

8/10 Good

Alan

Traveled with family
Liked: Cleanliness, property conditions & facilities
Spacious, comfortable, convenient to CBD and beyond, free car parking, excellent sound proofing despite near the freeway if you close the windows properly. Friendly staff. A great stay!

10/10 Excellent

Tim

10/10 Excellent

Joe

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
All good, Thank you Will stay again
Response from JLosada on Dec 21, 2022
Dear Joe, Thank you for taking the time to post this wonderful review. Looking forward to welcoming you to Nesuto in the near future. Warm Regards, JLosada

6/10 Okay

Desilee

Traveled with family
Liked: Cleanliness, room comfort
Ok Stay
I stayed at Nesuto Mounts Bay (Zoe daughter writing review) with my mum and sister. Rooms were fine, as were all amenties. My biggest complaints are: A) my silver VIP status was not recognised, and I did not receive my benefits B) reception staff were not overly helpful with instructions/insight on how to get into the CBD centre. Would stay again for convenience, but that is all.
Stayed 4 nights in Dec 2022
Response from JLosada on Feb 8, 2023
Dear Desilee, Sorry to hear that your stay was not up your expectation. Please be advised that Nesuto is not a Expedia VIP Access property therefore you can't redeem your benefits.Hope to welcome you back in the future. Kind regards, JLosada

8/10 Good

Michael

Stayed 11 nights in Nov 2022

8/10 Good

Lesley

Liked: Cleanliness, room comfort
Stayed 7 nights in Nov 2022

6/10 Okay

Gaylene Anne

Stayed 3 nights in Nov 2022

10/10 Excellent

Suzanne

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Was great stay, staff very helpful and friendly.
Stayed 1 night in Nov 2022

10/10 Excellent

Andrea

Liked: Cleanliness, amenities, property conditions & facilities
Staff are friendly and only too happy to help. Will definitely be coming back to stay. Very central.
Stayed 1 night in Oct 2022

8/10 Good

TEO Jing

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was in very good condition and has excellent amenities. However, the rooms are very near the freeway and does not have insulated (glazed) windows. The noise can be very loud especially when trucks or large vehicles drive by.
Stayed 4 nights in Oct 2022
Response from JLosada on Oct 31, 2022
Dear TEO Jing, Thanks for your review. We are pleased to know that you have found our amenities convenient. We are sorry to hear you found freeway noise disturbing. We have taken your feedback on board and we will strive to make improvements accordingly. However, please note we also have rooms away from the freeway. We have left a note in your profile advising your preference for future bookings. Kind regards,

8/10 Good

Rachael

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a great time staying here, close to Kings Park, and the main shopping area. Plenty of walking tracks, gym facilities and tennis court. Pool would be good in summer.
Stayed 7 nights in Sep 2022
Response from Madhav on Oct 1, 2022
Thank you so much for taking out your valuable time and giving us review. Hope to see you back when you are back in Perth.

8/10 Good

Stuart

Liked: Cleanliness, amenities, property conditions & facilities
Convenient area, only issue is parking prior to check in, you have to park on roundabout!
Stayed 1 night in Sep 2022
Response from JGeorge on Oct 23, 2022
Dear StuartThank you for taking the time to post this reviewGlad to know that you found our location convenientWith regards to parking, our garage is access controlled as such we can only offer parking after completion of registration of guest. The round about allows our guest to park during the time of registrationHope to welcome you back to nesuto in the near futureWarm regards

8/10 Good

Hamdan Bin

Traveled with family
Liked: Cleanliness, property conditions & facilities
It's a pleasant place to stay with family
Stayed 8 nights in Sep 2022
Response from JGeorge on Oct 23, 2022
Dear Hamdan BinThank you for posting this review Glad you enjoyed your stay with usLooking forward to welcome you back to nesutoWarm regards,

10/10 Excellent

Sylvia

Stayed 8 nights in Sep 2022

10/10 Excellent

Elisabeth

Liked: Cleanliness, amenities, property conditions & facilities
Was welcomed and had a lively stay
Stayed 2 nights in Sep 2022
Response from JGeorge on Oct 23, 2022
Dear Elisabeth,Thank you for the kind reviewLooking forward to welcoming you back to nesutoWarm regards,