Ratings based on 3,728 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
by A verified travelerfrom Perth WA
Poor quality hotelPosted Feb 25, 2015
We booked in for a romantic getaway for two nights a week ago. We found the staff friendly on arrival but the room was terrible. Not people to complain and usually happy to please, we found the room to be very standard, probably more on the 3 star level and not worth the money we paid. There were renovations going on and the noise levels were annoying, especially early in the morning. We decided to cut our losses and not stay the second night. Seriously, don't go there. Pauline and Chas.
by A verified travelerfrom perth
A nightmarePosted Feb 24, 2015
Pros: The foyer
Location: location is good and swan river nearby
It was our 23rd wedding anniversy so i booked a so called 5 star hotel. Got there at 3 and was told room needed to be checked were asked to take a seat for 10 minutes. 40 minutes my wife went to counter and they suddenly found a room. No apologies for the delay and we might be still sitting there if my wife didnt go up to find out what was going on. The view would have been nice if the wndows were clean but they were fifthy. We had a shower which was in the bath and the water took a long time to drain properly in the bath. I washed my hands in the hand basin and the water wouldnt turn off at all so we rang reception and they sent up a handyman to try and fix it and he couldnt get it to stop so they said we would have to change rooms.We packed up and went to another room and it wasnt much better. The tap in the hand basin just splashed water all over the vanity, the toilet door would close properly, most of the windows and frames were very dirty, the walls had marks all over them. we have stayed in quite a few 4 star hotels and they are so much better than this place. My wife wrote them an email and they havent even had the decency to answer it. Our special day was spoilt because of this place and will never book a 5 star hotel again.
for Everyoneby A verified travelerfrom Perth WA
Beautiful hotelPosted Feb 16, 2015
Was a lovely stay, nothing to complain about besides our room being a bit out dated.
for Business Travelersby A verified traveler
Posted Feb 15, 2015
Location: Not that bad
Gud.cleaniness is terrible.Towels,bedsheet had terrible smell.Connection fees for telephone use was ripoff.
for Everyoneby A verified travelerfrom cardiff
Convenient, Central location and easy for the WACAPosted Feb 10, 2015
Pros: General ambience, food was good, location suited me
Location: Central, convenient for city centre and for the WACA
Largely good although adejacent room noise bad one night
by A verified traveler
Wouldn't recommendPosted Feb 10, 2015
The rooms are not the ones that they display in pictures and definitely not worth the money that you pay per night. Absolutely ruined my weekend away
for Everyoneby A verified traveler
Posted Feb 4, 2015
Freindly staff which maked our stay very enjoyable
for Everyoneby A verified travelerfrom Singapore
Pacific club rooms are great!Posted Jan 31, 2015
Stayed in Perth on the weekend before Australia Day. Pacific club rooms were clean and spacious. Breakfast spread is adequate at pacific club but better at the first floor restaurant. Evening canapés in the Pacific club were more than satisfactory. Hotel staff were friendly and courteous.
for Everyoneby A verified travelerfrom perth
Nice club room spa suitePosted Jan 17, 2015
High recommend the club room spa suite and club Room benefits
for Couplesby A verified travelerfrom Esperance WA
29 yr Anniversary getawayPosted Jan 14, 2015
Pros: Location to city shopping and restaurants. Excellent room presentation. Felt special.
Cons: The pool area needs major TLC overhaul.
Location: River within walking distance, city shopping, good restaurants pubs nearby, taxi outside door. complimentary parking nearby and accessed from lobby.
very special weekend getaway. Our room was excellent with spa bath, room presentation perfect. The breakfasts included in package where sumptuous in the pacific club lounge. Loved the auto pancake machine. Staff are very pleasant always smiling and ready with a greeting. As it is summer in Perth the pool area was very disappointing and not in keeping with rest of hotels facilities, shabby looking and in need of TLC, we didn't swim as water was freezing and area covered in shade .