Junior Suite (Superior) | City view
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Reviews of Hotel Relais Ducale

4 out of 5
Hotel Relais Ducale
Via Galeotti, 19, Gubbio, PG

Reviews

8.8

Excellent

Rating 10 - Excellent. 114 out of 232 reviews" "
Rating 8 - Good. 84 out of 232 reviews" "
Rating 6 - Okay. 26 out of 232 reviews" "
Rating 4 - Poor. 7 out of 232 reviews" "
Rating 2 - Terrible. 1 out of 232 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Leonid

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel and the city is amazing. This would be a perfect destination for a vacation. The staff is so friendly and helpful you do not see this kind of service in the states.Everything was perfect, the only issue is really bad WiFi connection.
Stayed 2 nights in Apr 2024

10/10 Excellent

Lois, Greenbrae

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely helpful and friendly.
Stayed 1 night in Oct 2023

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular views of a spectacular town
Stayed 2 nights in Oct 2023

10/10 Excellent

Iain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem in Gubbio
Lovely hotel and very friendly staff in Piazza Grande.
Stayed 1 night in Nov 2022

10/10 Excellent

Joanne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, fabulous location
Stayed 2 nights in Oct 2022

10/10 Excellent

Emanuel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice. Parking free but far. Good breakfast. Nice staff
Stayed 4 nights in Aug 2022

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Faded finery
Hotel was probably wonderful in the 1980s. It suffers from not any noticeable attention in years. Many stairs to climb even just to get to reception. The staff were the absolute stars of this property. (Peter in reception was outstanding.) They were all very attentive and helpful. Breakfast was just adequate, not exceptional. Some rooms are very noisy. I understand room changes are the norm. Parking is in a public lot at least a quarter mile away. I did not see a valet, nor was one offered. Gubbio needs a real five star hotel - this one has the best location, but it would require millions to transform it.
Stayed 3 nights in Apr 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Duvall view
Nearby parking was 400 meters away! Church bells every 15 minutes could be a problem for light sleepers. While the view on the piazza is fabulous the downside is the bells so may want to request quiet room
Stayed 2 nights in Apr 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old world charm
Old world charm in a picturesque town where the church bells serenade you. Location is stronger than the WIFI but our stay was memorable.
Stayed 1 night in Oct 2021

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great hospitality and genuine Umbrian flavor
Lovely hotel and great service. Perfect location, nice breakfast, discount at the terrific Taverna del Lupo. Went out of their way to assist us. Needs a refresh and had incredibly uncomfortable (sooo hard) beds but with gorgeous linens. We loved Gubbio and this hotel provides a genuine taste of the region.
Stayed 1 night in Oct 2021

10/10 Excellent

Geraldine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location in beautiful Gubbio. Lovely rooms Great rooftop garden Central location
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a must stay if you are in Gubbio. The facilities are fantastic, the owners and staff are terrific. Our room was beautiful, clean and quiet. The view from the room was amazing. Our dinner in the piazza in front of the hotel was wonderful as well.
Stayed 2 nights in Jul 2021

10/10 Excellent

Diana, Roma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L’hotel è molto suggestivo data la particolare struttura, con diverse aree relax dentro e fuori: peccato facesse freddo quando siamo stati li altrimenti ci saremmo goduti i terrazzi e il panorama. Le camere molto spaziose ed eleganti, secondo il nostro modesto parere la zona bagno andrebbe rimodernata perché risulta un po’ sottotono con la sontuosità delle camere. Colazione ottima e ricca con angolo dolce e salato, particolarmente ottime le torte fresche, i muffins e il cappuccino! In particolare, quello che abbiamo molto apprezzato è stata l’accoglienza dello staff: dalla reception alla sala colazioni al portiere di notte alla signora al bar, sono stati sempre super gentili e hanno dimostrato un’attenzione alle nostre necessità veramente eccezionale, mai avuta prima. Consiglio vivamente di prenotare qui: non ve ne pentirete!
Stayed 2 nights in Sep 2020
Response from daniela on Oct 2, 2020
Grazie infinite e speriamo di rivederla presto .

10/10 Excellent

Verified traveler

Stayed 1 night in Sep 2020
Response from Daniela Mencarelli on Oct 2, 2020
Grazie

8/10 Good

Jesper

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gubbio is a must when visiting Italy
The hotel position in the historical centre Gubbio is breathtaking. Driving access to the historical centre is limited meaning camera surveyed. You can arrive by car to off load luggage. Check in will ask for your number plate data to inform local police. Drop the bags, drive 300 m to the nearest parking and enjoy the walk back. Otherwise other parking areas a bit further away - does not matter as a,lmwalks through Gubbio will conquer your heart and soul. A must
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It is in the old part of town and has beautiful gardens
Stayed 3 nights in Sep 2019
Response from Daniela M. on Nov 5, 2019
Thank you, Daniela Mencarelli

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in Gubbio!
Great location right in the heart of Gubbio and close to all the sights and funicular as well as shopping and restaurants. Free parking was available - five minute walk. Nice room with a view, good breakfast and friendly staff. Nice little bar downstairs that kept busy all day as well as a central private garden and very nice sitting area The rooms are all upstairs so there are steps to navigate. There is accommodation for someone with a disability to get upstairs. A very pleasant experience and we'd stay here again!
Stayed 1 night in Aug 2019
Response from Daniela M. on Nov 5, 2019
Dear Mrs Margaret, Thank you for your review, We wish you a wonderful Day Daniela Mencarelli

6/10 Okay

Lauren

Disliked: Property conditions & facilities
Great location- adequate accommodation.
Great location. Shabby decor- very tired- and in need of a good clean in common areas. Stretching it to call it 4 star. More like poor 3. Adequate for one night in beautiful Gubbio. Good breakfast.
Stayed 1 night in Sep 2019
Response from Daniela M. on Nov 5, 2019
Dear Mrs, Thanks for the message, we wish to inform our guests that our Hotel is furnished with antique furniture and not old furniture. inside our hotel there are gardens, fountains and in summer and autumn the doors are always open. our housekeepers are very attentive to cleaning both the rooms and the common areas. Thanks anyway for the suggestion. Good day Daniela Mencarelli

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Finding the reception is a little quirky, the entrance to the hotel is not that obvious unless you go through the bar and the breakfast room to climb a few sets of stairs to get to the reception. Staff very friendly
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very centrally located opposite the Palazzo Dei Consoli. Short two night stay in January, Room was clean, plenty of storage space. Staff were very polite and helpful. Continental breakfast good. Access to this area is limited to non resident cars, although you can drop off an pickup luggage, cars there after must be parked outside the zone. If you're a Don Matteo fan the bar has several signed memorabilia displayed.
Stayed 2 nights in Jan 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Gubbio, palazzo grande
The hotel location was excellent. The room, bed,service and breakfast could be improved
Stayed 1 night in Dec 2018

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Gem In Umbria
Magical. In the midst of the min ancient square. Incredibly well priced. This little gem was the best of our Italian vacation.
Stayed 2 nights in Sep 2018

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied
Fabulous central location right on the main square. Room was comfortable and bathroom worked well. Really friendly and helpful staff, delightful garden and good breakfast. We had an excellent dinner in one of the sister hotels nearby for which there was a discount. Parking was very easily organised.
Stayed 1 night in Jul 2018

10/10 Excellent

Yevgeny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel
Beautiful hotel, most wonderful gardens
Stayed 1 night in Jul 2018

10/10 Excellent

Judith C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every floor has their own gardens with comfortable seating. Right on the main sqare but still quiet. Would go back.
Stayed 2 nights in Jun 2018

8/10 Good

Sean, Corte Madera, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best location possible in Spoleto. Our room was nice, though I'd expected better. The courtyard and terrace gardens are beautiful
Stayed 2 nights in May 2018

8/10 Good

Peter, Ontario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very central - right on Piazza Grande!
We were welcomed and treated very well thought our stay. Our room was on the 3rd floor in the newer part. We had our own (almost) personal garden outside. Room was quiet and cool. Relais Ducale was the perfect place to explore the older part of Gubbio.
One of the hotel gardens
Stayed 2 nights in Jul 2017
Response from daniela on Aug 5, 2017
Dear Guest, Thank you for the review, I hope to see you again at Gubbio in our Hotel Good day Daniela Mencarelli

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
June 2017
This was a very nice hotel in a great location - we were on the third floor and had access to a private garden with a great view.
Dear Client, thank you for your review! Have a Nice Day Daniela Mencarelli

6/10 Okay

Oxford Marie, Oxford

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Four star?
Good location, but a hotel that needs updating and improvement. Our room was very basic, for example only one wooden chair for the two of us to share. Hallways were dark (lightbulbs unscrewed), furniture in courtyard and lounge was worn and sometimes even broken, the common areas were either dark or untidy or both. Our AC gave out and we were given a dirty fan with one setting. Definitely needs investment. Having said that, the staff were pleasant and there is a nice courtyard. I would call this a 3-star hotel.
Stayed 5 nights in May 2017
Response from daniela on Aug 5, 2017
Dear Mrs, I'm sorry to tell you that maybe you've confused our Hotel with another hotel. Our common areas are neat and clean, There are no broken furniture or anything else. We did not and did not have any problems with air conditioning and we did not have fans for our customers Good day Daniela Mencarelli

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

4/10 Poor

Anne-Marie

Liked: Cleanliness
Disliked: Room comfort
Can't recommend this hotel
Hard to find. Reception complicated, requiring 2 elevator climb, very long walk back to common area. Parking far away from hotel, unserveyed, and awkward to reach. WiFi did not work. Room inadequately heated. Great location, probably better in summer. Staff friendly, helpful, but all in all I cannot recommend this hotel. Gubbio, however, is very much worth the visit.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you are driving a car...
This hotel was a good choice if your are driving. Although you will have to check in and they will show you what to do and where to park. Staff was helpful, good recommendations on restaurants. Quiet and plenty comfortable.

6/10 Okay

Gary

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Vladimir, New York

Liked: Cleanliness, staff & service, room comfort
Hotel in Gubio.
This is a "has been" establishment, with old furnishings, and a very mediocre breakfast. Staff is super nice.

10/10 Excellent

Lisa, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location!
Staying at this hotel is like going back in time. It has a genuine italian feel to the decor and is in the most incredible location. Couldn't be more central to Gubbio and the surroundings make it a very special stay. Would highly recommend. Very efficient welcome-help with luggage and parking the car couldn't be faulted. A real experience.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Perfect spot near the top of Gubbio, but an easy walk to everywhere in the city. Plenty of good restaurants near the end of the street on either side. Free parking nearby.

8/10 Good

Trish, Oxford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gubbio - beautiful medieval town on the hill
Gubbio is a wonderful town and the hotel was lovely. Guidance as to parking would be helpful because of traffic restrictions and difficulty of getting near to it. I would advise against this place for less physically able and less active people unless you forewarn the hotel you need assistance. There are two lifts to help with the hill. There's not enough room in the 'what could be improved' section (!) to say that in 2 weeks travelling around Italy - which has such good coffee - the only bad coffee was at the Palais Ducale. So bizarre when everything else was good! And we drink espresso.

6/10 Okay

David, Christchurch dorset

Liked: Cleanliness
I would not rate this hotel 4 star
Any front facing rooms are very noisy from the church bells that chime 4 times an hour day and night . We left after 2 days of a three night stay due to the uncontrollable group of teenagers on a sports weekend , which did not bode well.the reception staff were very helpful though, they tried to keep the group quiet ,alas without success .

8/10 Good

Caroline

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Diana, London

Liked: Cleanliness, room comfort
Amazing view
Wonderful old building, part of the old ducal palace. don't stay here if you don't like stairs. It feels as if you're living in a medieval palace. Lovely courtyard.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An Umbrian Gem
Thoroughly enjoyed our stay in a quaint hotel in a historic and lovely part of Umbria.

10/10 Excellent

john, Glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gubbio
Unfortunately we only had 1 night in Gubbio I had possibly the best steak I have ever had the place was very frienly lots of resturants around hotel staff were very friendly only wish we had stayed longer

6/10 Okay

BJ, Boston area

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, lots of character
We chose the Relais Ducale on recommendation from friends. It's in a wonderful location, with the ground-floor cafe opening right onto the main piazza of Gubbio. It has lots of character. The rooms are comfortable, the baths fully up-to-date in this historic property.

10/10 Excellent

exall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Carla and Ezio, Saba Dutch Caribbean

Disliked: Cleanliness, property conditions & facilities
Nice location but the hotel was disappointing
The Hotel is in need of better cleaness,the shower was clogged and the water flow was very low not only in the shower but also in the w.c. tank. Cheap furniture and the quality of the breakfast was not as expected.