Ratings based on 69 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from j. m. Southern Illinois

Near friends

Posted Oct 17, 2014
We were in Charlevoix to visit friends who happen to live nearby your hotel. Everything about the hotel was convenient.Staff was very friendly and accommodating. Everyone seemed to genuinely like working at the hotel.
2 out of 5
by A verified traveler

Posted Oct 6, 2014
Pros: The staff, particularly Nancy, was extremely helpful and pleasant.
Cons: Room was small and very hot and stuffy. Pillows were very lumpy & uncomfortable. We were awakened late Sat and early Sun by dog barking in the hall.
Staff was very nice but accommodations were not up to standard at all. Also very annoyed with dog barking in the hall after midnight on Saturday night and again very early Sunday morning.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel on Northern edge of Charlevoix

Posted Sep 29, 2014
Pros: Nice room, good bed.
Hotel facility very good for this rating (3 stars). Bed comfortable, Breakfast a good continental version; includes waffles. Shower; no bath tub (not a big deal).
Comment from Hotel Management
Oct 7, 2014 by Jonathan, Hotel Management
Good evening! Thank you for your stay and review. I'm happy you had a nice time and enjoyed it. I hope you have a nice week and please come visit again soon. Best, Jonathan P. General Manager
2 out of 5
by A verified traveler

Never again

Posted Sep 29, 2014
I've stayed here twice now, and both times my card was charged way more than it should have been. And no one could seem to tell me why. 1st time I was charged twice for one room, and told me there wasn't anything they could do about it, and the second time they charged me $50 deposit as a "incidental" fee just in case. Even though I had no choice, i didn't get to inspect the room myself, and it was charged right Away, it supposedly reimbursed at check out... Without them even looking for incidentals. I'm confused. Can you say shady? I will NOT be returning to this facility.
Comment from Hotel Management
Oct 7, 2014 by Jonathan, Hotel Management
Good evening! Thank you for your stays and I'm very sorry for the disappointments you experienced with the extra charges for your stay. That is certainly not something that should of occurred and we do rectify any mistakes on our part promptly - I'm very sorry if there was confusion with yours. In regards to the incidental deposit, we do authorize guest credit cards an additional $50 to $100 (for suites) to cover accidental damage or items being charged to the room that aren't part of the cost of the room. We don't charge this, but the authorization will show up on your credit card should you check your account. If nothing is billed to your room or damaged in your room, then we release the authorization immediately. The banks, though, will take 3 to 10 business days to update your account. We do normally explain this practice (a common one among the lodging industry to protect our guests and properties) and we have it noted on our check-in policies, but I'm sorry that it wasn't clear enough or explained well for you. We certainly didn't mean to make this shady - not only do we explain this at check-in, but we also have it listed on our confirmation letters as well. I will look at better ways to make this more clear, though. I apologize again for the confusion. Thank you for letting me know so I can address it with our team. Have a nice fall and I hope you do try us again in the future once again. For the love of hospitality, Jonathan P. General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Was the bathroom an after thought?

Posted Sep 20, 2014
Pros: It was clean and the windows actually opened so there was fresh air, Pleasant room, comfortable beds. Nice breakfast, quiet.
Location: We spent the day shopping the shops in Charlevoix, The hotel is in a nice quiet area, but close enuf to downtown.
There was no room to put anything...dirty clothes, clean clothes, bath towels.....just stand there and spin around trying to figure out how to make thus work. Had a noisy sliding door that woke my husband everytime if got up.
Comment from Hotel Management
Oct 7, 2014 by Jonathan, Hotel Management
Good day! Thank you for your stay and your comments. I'm really sorry that the bathroom wasn't more functional for you. I will look at ways we can improve that as we start renovations of the hotel once again (we have been updating it in a variety of ways since we purchased it in June 2013). Thank and have a nice day! Best, Jonathan P. General Manager
3 out of 5
by A verified traveler from grand rapids, mi

Posted Sep 15, 2014
Pros: the exterior was appealing, close to stores, activities and restaurants. the personnel were friendly and informative.
Cons: customer should be more informed as to accommodation availability
Location: many shops, wineries, art festival and variety of restaurants
hotel was nice appearing, but we were given a handicap room which had a shower with a hand held shower head only. The shower curtain was quite moldy. The room was clean and adequate. The room was not ready when we arrived at the check in time but we were told it would only be about 10 minutes. we chose to explore the town while we were waiting.
Comment from Hotel Management
Oct 7, 2014 by Jonathan, Hotel Management
Good October day! Thank you for your stay and your kind review. I'm very sorry for the shower curtain condition, and I have addressed this with my housekeeping staff. Glad you found everything else clean and adequate, though. Have a nice week and please join us again. For the love of hospitality, Jonathan P. General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Grand Rapids

Nice comfortable hotel

Posted Sep 15, 2014
Pros: The comfortable beds, the free breakfast and 24 hour coffee. The staff was very friendly.
Cons: The air conditioner could not be changed to a different temperature. It was either on or off.
Location: It was on a main road and there were many quaint shops, restaurants and bars nearby. We only stayed one night for a wedding.
We were in town for a wedding and spent the night along with other wedding guests. Everything was to our liking. We all had a nice breakfast before checking out. Would stay there again.
Comment from Hotel Management
Oct 7, 2014 by Jonathan, Hotel Management
Thank you for your stay. I hope you had a great time at the wedding. Glad you enjoyed your time at our hotel! Come visit again and explore our great area! For the love of hospitality, Jonathan P. General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Indianapolis, IN

Posted Sep 1, 2014
This was our first trip to Charlevoix. We had a very good time and found the hotel very accommodating. The staff helpful and the breakfasts enjoyable. The pool and spa were very nice as well. We had our two yorkies with us and are always happy when lodgings take pets.
Comment from Hotel Management
Sep 6, 2014 by Jonathan, Hotel Management
Good morning! Thank you so much for your trip to Charlevoix and for staying with us. I'm glad you enjoyed our staff and breakfast. We love dogs and cats, and we're happy to accommodate them well. Hope you had a great time to Charlevoix, and that you come visit again soon. Take care and have a great fall! For the love of hospitality, Jonathan P. General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 20, 2014
We booked one night with Charlevoix Inn and Suites, liked it so much we booked another!!
Comment from Hotel Management
Aug 26, 2014 by Jonathan, Hotel Management
Thank you for your stay and glad you booked another! Hope you had a great time in our gorgeous little town, too! For the love of hospitality, Jonathan P. General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Camuy, PR

A bit far from the center of activities

Posted Aug 18, 2014
Pros: Room
Cons: Don't know
Location: don't know
Very good facilities. Good breakfast offer. Need car to go to main popular areas
Comment from Hotel Management
Aug 26, 2014 by Jonathan, Hotel Management
Thank you for your review. Glad you enjoyed our breakfast. Yes, to get the best experience and most out of Michigan - especially Northern Michigan, I HIGHLY suggest a car. It's the best way to get to all the different towns, farm markets, beaches, wineries, peninsulas, lakes, etc. Of course, a bike is great to have around Charlevoix as we're only 1 mile to downtown and three quarters of a mile to the Little Traverse Wheelway (a great paved trail that goes all the way to Harbor Springs). But I still highly suggest a car to get in all our area has to offer (plus, it's good to have to see the Mushroom Houses!). Thank you and have a wonderful August day! For the love of hospitality, Jonathan P. General Manager