Ratings based on 339 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom USA

Posted Dec 22, 2014
Pros: Everything
Cons: Nothing
Location: Right at the entrance to Petra.
This is a very nice hotel that is right at the entrance to Petra. The staff were very helpful. The buffet breakfast was good.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 30, 2014
Pros: LOCATION, CLEANINESS
Location: RUINS OF PETRA
THE LOCATION OF EXCELLENT. PETRA HAS TOO MUCH WALK AND AFTER YOU HAVE FINISH YOUR TOUR, A HOTEL JUST OUTSIDE THE SITE AREA WILL HELP BIG TIME. ALSO THE HOTEL STAFF IS VERY CO-OPERATIVE AND THE ROOMS ARE CLEAN.
Comment from Hotel Management
Nov 7, 2014 by atwaissi, Hotel Management
Dear Valued Guest, Reference is made to your recent stay with us at the Mövenpick Resort Petra, for which we thank you and hope that in the meantime, you reached home safely. We are in receipt of yourcomments and have noted with pleasure that you have enjoyed your stay at our hotel and the services and facilities provided were to your satisfaction. Hopping to have the pleasure of welcoming you back to the Mövenpick Resort Petra in Petra or to any other Mövenpick Hotel & Resort, sometime in the near future and assuring you already in advance of our best care and attention to your comfort, we remain. With kind regards, Abedrabo Twaissi General Manager
Comment from Hotel Management
Nov 7, 2014 by atwaissi, Hotel Management
Dear Valued Guest, Reference is made to your recent stay with us at Mövenpick Resort Petra, for which we thank you and hope that in the meantime, you reached home safely. We are in receipt of your comments and have noted with pleasure that you have enjoyed your stay at our hotel and the services and facilities provided were to your satisfaction. Hopping to have the pleasure of welcoming you back to Mövenpick Resort Petra or to any other Mövenpick Hotel & Resort, sometime in the near future and assuring you already in advance of our best care and attention to your comfort, we remain. With kind regards, Abedrabo Twaissi General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Dully

Hôtel juste en face de l'entrée de Petra

Posted Oct 24, 2014
Pros: La proximité de Petra, le buffet.
Cons: La température de la piscine. Impossible de se baigner. Glacée!
Location: Petra, simplement magnifique et magique!
Hôtel OK mais pourrait faire un peu mieux pour un Moevenpick.
Comment from Hotel Management
Nov 6, 2014 by atwaissi, Hotel Management
Dear Valued Guest, Reference is made to your recent stay with us at the Mövenpick Resort Petra, for which we thank you and hope that in the meantime, you reached home safely. We are in receipt of yourcomments and have noted with pleasure that you have enjoyed your stay at our hotel and the services and facilities provided were to your satisfaction. Hopping to have the pleasure of welcoming you back to the Mövenpick Resort Petra in Petra or to any other Mövenpick Hotel & Resort, sometime in the near future and assuring you already in advance of our best care and attention to your comfort, we remain. With kind regards, Abedrabo Twaissi General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Perfetta location

Posted Oct 21, 2014
Pros: location , alcune bibite del minibar sono offerte gratuitamente
Cons: la piscina e` piccola e in ombra al pomeriggio. la colazione , pur varia , pecca in qualita
Location: location eccellente
Ho soggiornato a questo hotel per due notti , le stanze sono abbastanza grandi mentre i bagni sono un po vecchiotti ed andrebbero sitemati . Tutto sommato la sistemazione e` comunque buona . Il punto di forza e` sicuramente la location poiche` questo hotel si trova davvero vicino all`ingresso al sito di Petra e a negozi e ristoranti . Purtroppo no nho avuto tempo di utilizzare i servizi dell`hotel , come la spa o la sala sport
Comment from Hotel Management
Nov 6, 2014 by atwaissi, Hotel Management
Dear Valued Guest, Reference is made to your recent stay with us at the Mövenpick Resort Petra, for which we thank you and hope that in the meantime, you reached home safely. We are in receipt of your completed guest questionnaire and have noted with pleasure that you have enjoyed your stay at our hotel and the services and facilities provided were to your satisfaction. Hopping to have the pleasure of welcoming you back to the Mövenpick Resort Petra in Petra or to any other Mövenpick Hotel & Resort, sometime in the near future and assuring you already in advance of our best care and attention to your comfort, we remain. With kind regards, Abedrabo Twaissi General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New Orleans

Best Place to stay in Petra

Posted Oct 20, 2014
Pros: Atmosphere and closeness to the historic site
Cons: When tour buses arrive, it can get busy, but this is not a real problem.
Location: Petra, one of the seven wonders of the world next door.
The hotel staff is helpful with everything and anything!!!
Comment from Hotel Management
Oct 22, 2014 by atwaissi, Hotel Management
Dear Valued Guest Thank you for posting your comments . I have read your comments and feel excited to know that you have enjoyed your stay with us. The team and I are pleased to know that the hotel facilities and service provided were up to your satisfaction and exceeded your expectations. We pride ourselves on providing "honest, uncomplicated, comfort" to all our guests and are pleased to hear we achieved our goal. The staff will be very proud to see that they were able to make your stay so great when we share your kind comments with them. We would be delighted to host you should your travel plans bring you again to Petra. Best regards, Abedrabo Twaissi General Manager
Comment from Hotel Management
Oct 22, 2014 by atwaissi, Hotel Management
Dear Valued Guest, Thank you for taking the time to post your kind feedback r. We are delighted to know that you have enjoyed your stay with us and the hotel facilities, services provided and dining options met and exceeded your expectations. We hope to have the pleasure of welcoming you back to the Mövenpick Resort Petra in the not too distant future and assure you already in advance of our best care and attention to your comfort. Best regards, Abedrabo Twaissi General Manager
2 out of 5
by A verified travelerfrom Colorado, USA

Great location, beautiful lobby & public spaces

Posted Sep 29, 2014
Pros: Location and public areas.
Cons: Staff, although friendly and obliging, needs training.
While the lobby and public areas are beautiful, the room does not merit the five star rating or the “superior room” label and most definitely is not worth the five star price. Upon checking into my room, my first impression was a very small room with worn carpet that appeared quite dirty. The refrigerator in the mini bar was not cold, because the door had not been closed. The TV worked for a bit and then stopped working, because a cable was attached with tape. I asked for an adapter so that I could work on my laptop on the bed. I was brought an adapter that did not work for my American laptop, and the solution was to use the one for the electric kettle. It worked, however, when I wanted coffee or tea as I worked, I had to move the table, remove the adapter, heat my water, and then move the adapter again – not what I expect from a five star luxury hotel. On the day of departure at 10:35 I called Room Service and ordered an Arabian Breakfast. When it had not arrived by 11:45, I went downstairs and checked out as my driver was waiting to bring me back to Amman. The staff provided me with a complimentary Lunch Box and I was not charged for the breakfast. Very disappointing!
Comment from Hotel Management
Oct 21, 2014 by atwaissi, Hotel Management
Dear Valued Guest Thank you for posting your feedback regarding your recent stay at the Mövenpick Resort Petra. We have taken care of your comments and as they are an invaluable source for us to review our performance and strive to achieve excellent standards of product and service to our guests, I have shared them with the departments concerned for future improvements. We hope to have the pleasure of welcoming you back to Petra assuring you already in advance of our utmost care and attention to your comfort. Best regards, Abedrabo Twaissi General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Moevenpick (Petra)

Posted Sep 14, 2014
Met all our expectations! Very close to entrance gates for Petra. Luxurious rooms and lovely breakfast!
Comment from Hotel Management
Oct 21, 2014 by atwaissi, Hotel Management
Dear Valued Guest, Thank you for taking the time to post your kind feedback . We are delighted to know that you have enjoyed your stay with us and the services provided and hotel facilities met your satisfaction and exceeded your expectations. Hoping to have the pleasure of welcoming you should your travel plans bring you back to Petra. Best regards, Abedrabo Twaissi General Manager
5 out of 5
Recommended
for Families
by Jacquesfrom Paris

Superbe

Posted Sep 14, 2014 on Hotels.com
Excellent et sans réel défaut. Superbement placé à proximité immédiate de l'entrée du site de Petra. Seul petit regret, la piscine est déjà à l'ombre vers 16-17h
Comment from Hotel Management
Oct 20, 2014 by atwaissi, Hotel Management
Dear Valued Guest, Thank you for taking the time to post your kind feedback . We are delighted to know that you have enjoyed your stay with us and the services provided and hotel facilities met your satisfaction and exceeded your expectations. Hoping to have the pleasure of welcoming you should your travel plans bring you back to Petra. Best regards, Abedrabo Twaissi General Manager
3 out of 5
Recommended
for Families
by Headconciergefrom Hertfordshire

Perfect for location and that's it really!

Posted Sep 2, 2014 on Hotels.com
Had an 'OK' stay at the hotel. Lobby is tiny and first impressions not that good, then suddenly there is a beautiful lounge set in an arabic/Moroccan style. Beautiful but totally soulless and empty. Perhaps it was the time of season for me visiting! The room was just ok really. had booked a junior suite and it was really just a tad more than an executive room to be honest! View was dire. Roof bar was beautiful and well staffed/served. Breakfast was not so good. Service very hit and miss! Location is perfect as its the nearest hotel to the entrance to Petra as well as the few outside restaurants. Wireless access code is VERY annoying as you forever have to keep entering it.
Comment from Hotel Management
Oct 22, 2014 by atwaissi, Hotel Management
Dear Valued Guest Thank you for posting your feedback regarding your recent stay at the Mövenpick Resort Petra. We have taken care of your comments and as they are an invaluable source for us to review our performance and strive to achieve excellent standards of product and service to our guests, I have shared them with the departments concerned for future improvements. We hope to have the pleasure of welcoming you back to Petra assuring you already in advance of our utmost care and attention to your comfort. Best regards, Abedrabo Twaissi General Manager
Comment from Hotel Management
Oct 22, 2014 by atwaissi, Hotel Management
Dear Valued Guest Thank you for posting your feedback . regarding your recent stay at the Mövenpick Resort Petra. We have taken care of your comments and as they are an invaluable source for us to review our performance and strive to achieve excellent standards of product and service to our guests, I have shared them with the departments concerned for future improvements. We hope to have the pleasure of welcoming you back to Petra assuring you already in advance of our utmost care and attention to your comfort. Best regards, Abedrabo Twaissi General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Darien, CT

Brilliant Hotel

Posted Sep 2, 2014
Pros: Everything.
Cons: Can't think of anything.
Location: Right at the entrance to Petra...restaurants all the way up the street into town (nearby)..and, well, all we did in Petra was see Petra!!
This hotel was perfect. It is situated about a two minute walk to the entrance to Petra. The center of town is a wee bit of a walk however, the staff was wonderful and amenities great. After a long day in Petra is was wonderful to be so close to "home" for showering and a pre-dinner cocktail.
Comment from Hotel Management
Oct 22, 2014 by atwaissi, Hotel Management
Dear Valued Guest, Thank you for taking the time to post your kind feedback . We are delighted to know that you have enjoyed your stay with us and the services provided and hotel facilities met your satisfaction and exceeded your expectations. Hoping to have the pleasure of welcoming you should your travel plans bring you back to Petra. Best regards, Abedrabo Twaissi General Manager
Comment from Hotel Management
Oct 22, 2014 by atwaissi, Hotel Management
Dear Valued Guest, Thank you for taking the time to post your kind feedback . We are delighted to know that you have enjoyed your stay with us and the hotel facilities, services provided and dining options met and exceeded your expectations. We hope to have the pleasure of welcoming you back to the Mövenpick Resort Petra in the not too distant future and assure you already in advance of our best care and attention to your comfort. Best regards, Abedrabo Twaissi General Manager