Ratings based on 237 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 30, 2014
Pros: LOCATION, CLEANINESS
Location: RUINS OF PETRA
THE LOCATION OF EXCELLENT. PETRA HAS TOO MUCH WALK AND AFTER YOU HAVE FINISH YOUR TOUR, A HOTEL JUST OUTSIDE THE SITE AREA WILL HELP BIG TIME. ALSO THE HOTEL STAFF IS VERY CO-OPERATIVE AND THE ROOMS ARE CLEAN.
Comment from Hotel Management
Nov 7, 2014 by atwaissi, Hotel Management
Dear Valued Guest, Reference is made to your recent stay with us at the Mövenpick Resort Petra, for which we thank you and hope that in the meantime, you reached home safely. We are in receipt of yourcomments and have noted with pleasure that you have enjoyed your stay at our hotel and the services and facilities provided were to your satisfaction. Hopping to have the pleasure of welcoming you back to the Mövenpick Resort Petra in Petra or to any other Mövenpick Hotel & Resort, sometime in the near future and assuring you already in advance of our best care and attention to your comfort, we remain. With kind regards, Abedrabo Twaissi General Manager
Comment from Hotel Management
Nov 7, 2014 by atwaissi, Hotel Management
Dear Valued Guest, Reference is made to your recent stay with us at Mövenpick Resort Petra, for which we thank you and hope that in the meantime, you reached home safely. We are in receipt of your comments and have noted with pleasure that you have enjoyed your stay at our hotel and the services and facilities provided were to your satisfaction. Hopping to have the pleasure of welcoming you back to Mövenpick Resort Petra or to any other Mövenpick Hotel & Resort, sometime in the near future and assuring you already in advance of our best care and attention to your comfort, we remain. With kind regards, Abedrabo Twaissi General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New Orleans

Best Place to stay in Petra

Posted Oct 20, 2014
Pros: Atmosphere and closeness to the historic site
Cons: When tour buses arrive, it can get busy, but this is not a real problem.
Location: Petra, one of the seven wonders of the world next door.
The hotel staff is helpful with everything and anything!!!
Comment from Hotel Management
Oct 22, 2014 by atwaissi, Hotel Management
Dear Valued Guest Thank you for posting your comments . I have read your comments and feel excited to know that you have enjoyed your stay with us. The team and I are pleased to know that the hotel facilities and service provided were up to your satisfaction and exceeded your expectations. We pride ourselves on providing "honest, uncomplicated, comfort" to all our guests and are pleased to hear we achieved our goal. The staff will be very proud to see that they were able to make your stay so great when we share your kind comments with them. We would be delighted to host you should your travel plans bring you again to Petra. Best regards, Abedrabo Twaissi General Manager
Comment from Hotel Management
Oct 22, 2014 by atwaissi, Hotel Management
Dear Valued Guest, Thank you for taking the time to post your kind feedback r. We are delighted to know that you have enjoyed your stay with us and the hotel facilities, services provided and dining options met and exceeded your expectations. We hope to have the pleasure of welcoming you back to the Mövenpick Resort Petra in the not too distant future and assure you already in advance of our best care and attention to your comfort. Best regards, Abedrabo Twaissi General Manager
2 out of 5
by A verified travelerfrom Colorado, USA

Great location, beautiful lobby & public spaces

Posted Sep 29, 2014
Pros: Location and public areas.
Cons: Staff, although friendly and obliging, needs training.
While the lobby and public areas are beautiful, the room does not merit the five star rating or the “superior room” label and most definitely is not worth the five star price. Upon checking into my room, my first impression was a very small room with worn carpet that appeared quite dirty. The refrigerator in the mini bar was not cold, because the door had not been closed. The TV worked for a bit and then stopped working, because a cable was attached with tape. I asked for an adapter so that I could work on my laptop on the bed. I was brought an adapter that did not work for my American laptop, and the solution was to use the one for the electric kettle. It worked, however, when I wanted coffee or tea as I worked, I had to move the table, remove the adapter, heat my water, and then move the adapter again – not what I expect from a five star luxury hotel. On the day of departure at 10:35 I called Room Service and ordered an Arabian Breakfast. When it had not arrived by 11:45, I went downstairs and checked out as my driver was waiting to bring me back to Amman. The staff provided me with a complimentary Lunch Box and I was not charged for the breakfast. Very disappointing!
Comment from Hotel Management
Oct 21, 2014 by atwaissi, Hotel Management
Dear Valued Guest Thank you for posting your feedback regarding your recent stay at the Mövenpick Resort Petra. We have taken care of your comments and as they are an invaluable source for us to review our performance and strive to achieve excellent standards of product and service to our guests, I have shared them with the departments concerned for future improvements. We hope to have the pleasure of welcoming you back to Petra assuring you already in advance of our utmost care and attention to your comfort. Best regards, Abedrabo Twaissi General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Moevenpick (Petra)

Posted Sep 14, 2014
Met all our expectations! Very close to entrance gates for Petra. Luxurious rooms and lovely breakfast!
Comment from Hotel Management
Oct 21, 2014 by atwaissi, Hotel Management
Dear Valued Guest, Thank you for taking the time to post your kind feedback . We are delighted to know that you have enjoyed your stay with us and the services provided and hotel facilities met your satisfaction and exceeded your expectations. Hoping to have the pleasure of welcoming you should your travel plans bring you back to Petra. Best regards, Abedrabo Twaissi General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Darien, CT

Brilliant Hotel

Posted Sep 2, 2014
Pros: Everything.
Cons: Can't think of anything.
Location: Right at the entrance to Petra...restaurants all the way up the street into town (nearby)..and, well, all we did in Petra was see Petra!!
This hotel was perfect. It is situated about a two minute walk to the entrance to Petra. The center of town is a wee bit of a walk however, the staff was wonderful and amenities great. After a long day in Petra is was wonderful to be so close to "home" for showering and a pre-dinner cocktail.
Comment from Hotel Management
Oct 22, 2014 by atwaissi, Hotel Management
Dear Valued Guest, Thank you for taking the time to post your kind feedback . We are delighted to know that you have enjoyed your stay with us and the services provided and hotel facilities met your satisfaction and exceeded your expectations. Hoping to have the pleasure of welcoming you should your travel plans bring you back to Petra. Best regards, Abedrabo Twaissi General Manager
Comment from Hotel Management
Oct 22, 2014 by atwaissi, Hotel Management
Dear Valued Guest, Thank you for taking the time to post your kind feedback . We are delighted to know that you have enjoyed your stay with us and the hotel facilities, services provided and dining options met and exceeded your expectations. We hope to have the pleasure of welcoming you back to the Mövenpick Resort Petra in the not too distant future and assure you already in advance of our best care and attention to your comfort. Best regards, Abedrabo Twaissi General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Virginia

Great location for visiting Petra

Posted Aug 25, 2014
Pros: The location was great.
Cons: The elevator had problems while we were there. Many times the doors would not close until the 3rd or 5th try. It was totally broken one evening.
Location: Excellent location. Great for those who want to hike around Petra and then be able to quickly wind down upon exiting the park.
The hotel welcomed us even when we arrived 2 hours early. The room was a little dated, but very comfortable. The restaurants were good. Breakfast had something for everyone in our family from adults to the 7 year old to the 1 year old. The barbeque at the rooftop restaurant was great, as was the view of the setting sun. We had not expected that when the hotel staff said that it was a 3 minute walk to the entrance to Petra that it would actually be 3 minutes. You can actually see the entrance from the entrance to the hotel. This was extremely convenient after spending 7 hours hiking around Petra in the sun when we were ready to wash off the dust and the sweat. The pool was nice, but a little small once more people arrived. There is only one depth in the pool (about 4.5 feet) and it was too deep for the 7 year old to be able to touch the bottom. Still it was a nice cool refreshing dip after site seeing all day. There are several groceries within walking distance from the hotel in case you need to buy milk or other necessities. The staff was very helpful and willing to entertain all of our questions about the sites, opening times, etc.
Comment from Hotel Management
Sep 2, 2014 by atwaissi, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your review . We are very pleased that you have enjoyed your stay with us and that you were satisfied with the hotel facilities and services provided. Your kind comments are source of great encouragement for the staff and the management to do even better in the future. We sincerely hope that your travels will bring you back to Petra in the near future and are looking forward to welcoming you to Mövenpick Resort Petra. Best regards, Abedrabo Twaissi General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Across from the entry gates to Petra

Posted Aug 9, 2014
I thoroughly enjoyed staying at this hotel. Perfect for quick & easy access to Petra. I visited twice in one day and was nice to know its right across the road from the hotel. The staff were friendly, as were most people we encountered in Jordan. Would love to get back to Petra and would stay here again.
Comment from Hotel Management
Sep 2, 2014 by atwaissi, Hotel Management
Dear Valued Guest, Thank you for posting your comments . I have read your comments and feel excited to know that you have enjoyed your stay with us. The team and I are pleased to know that the hotel facilities and service provided were up to your satisfaction and exceeded your expectations. We pride ourselves on providing "honest, uncomplicated, comfort" to all our guests and are pleased to hear we achieved our goal. The staff will be very proud to see that they were able to make your stay so great when we share your kind comments with them. We would be delighted to host you should your travel plans bring you again to Petra. Best regards, Abedrabo Twaissi General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom London

The hotel is superbly located

Posted Aug 4, 2014
Pros: Everything, especially the staff (Rania in particular). The decor was outstandingly attractive.
Cons: The dining room was very hot. The water in the swimming pool was cloudy The bathroom would benefit from having some sort of ventilation system
Location: First class location right across the road from the entrance to Petra Visitors Centre Explore Petra and journey to Wadi Rum
Everything about our experience was positive. The staff went out of their way to extend a very warm welcome. Rarely have I stayed in a hotel where hospitality is so omnipresent.
Comment from Hotel Management
Sep 2, 2014 by atwaissi, Hotel Management
Dear Valued Guest Thank you for posting your comments . I have read your comments and feel excited to know that you have enjoyed your stay with us. The team and I are pleased to know that the hotel facilities and service provided were up to your satisfaction and exceeded your expectations. We pride ourselves on providing "honest, uncomplicated, comfort" to all our guests and are pleased to hear we achieved our goal. The staff will be very proud to see that they were able to make your stay so great when we share your kind comments with them. We would be delighted to host you should your travel plans bring you again to Petra. Best regards, Abedrabo Twaissi General Manager
5 out of 5
Recommended
for Families
by Alan P.from Seattle

Luxury in Spades

Posted Jul 26, 2014 on Hotels.com
The perfect spot to stay in Petra -- directly opposite the visitor's entrance. Service was impeccable -- from the reception desk, the bell captain, the restaurants. Everyone was so gracious and eager to please. What a luxurious spot to relax after a tour of the desert and the magical city of Petra! They even offered free use of the facilities (swimming pool, fitness center, etc.) after we checked out at the end of our tour of Petra! The hotel is beautifully appointed and delightfully air conditioned for those HOT summer days!
Comment from Hotel Management
Nov 1, 2014 by atwaissi, Hotel Management
Dear Valued Guest, Thank you for taking your precious time to post your comments . My team and were happy to read that we succeeded in meeting & exceeding your expectations and to know that you have given us an opportunity to demonstrate our commitment to hospitality. Your kind feedback is a source of great encouragement for the staff and the management to do even better in the future. We look forward to the pleasure of welcoming you back to the Mövenpick Resort Petra in the not too distant future. Best regards, Abedrabo Twaissi General Manager
5 out of 5
Recommended
for Couples
by Monaloguefrom Walla Walla, WA

Excellent value for a super hotel

Posted Jul 15, 2014 on Hotels.com
This is my go-to luxury hotel in Petra. It's usually got a good rate because they've built a newer partner hotel up on the hill. We were "upgraded" a room level at check in, but possibly because they had few guests right now. The hotel itself is memorable whether you stay or not, with gorgeous architecture and beautifully designed spaces, whether in the interior courtyard, the restaurants, or the rooftop lounge. The standard/superior rooms are not anything too grand, they are compact but very well appointed with very comfortable beds, clean and lovely bathrooms, and the standard amenities. We love the toiletries at this hotel, the smells are great. The pool is particularly enjoyable, and was being constantly checked for cleanliness throughout the day, which I appreciated. The steam rooms were also a very nice touch. On top of all this, the staff are all very friendly, whether at check in or in the restaurants. The best part, hands down, is the breakfast buffet. They were making hand-made bread stuffed with zatar while we were there, and kept passing it out. Best buffet anywhere!
Comment from Hotel Management
Nov 1, 2014 by atwaissi, Hotel Management
Dear Valued Guest, Thank you for taking your precious time to post your comments. My team and were happy to read that we succeeded in meeting & exceeding your expectations and to know that you have given us an opportunity to demonstrate our commitment to hospitality. Your kind feedback is a source of great encouragement for the staff and the management to do even better in the future. We look forward to the pleasure of welcoming you back to the Mövenpick Resort Petra in the not too distant future. Best regards, Abedrabo Twaissi General Manager