Ratings based on 41 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
83% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom Wisconsin

Lousy room

Posted Oct 26, 2014
Pros: Brian was pleasant at check-in. Looked up our rewards points.
Cons: The facilities. They have a new lobby with more seating for breakfast, but that seemed to be a facade.
Location: Best Western Grand Waukesha, WI We visit our grandchildren.
We have stayed at this Best Western several times. We kept coming back, but this weekend may be the tipping point. Room appeared clean, and we were comfortable until we went into the toilet. Tiles behind toilet stool were broken, leaking and moldy. Needed to use several towels as bathmats before the floor was dry enough to step on safely. The faucet on the tub was falling off; you could see 3 inches of copper tube sticking out. Wondered if we got a lousy room because we booked through Expedia instead of the hotel directly.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Minnesota

Good Place to Stay

Posted Sep 3, 2014
Pros: Clean and newly being remodeled.
Cons: Just complete the remodel.
Location: Was close to where we needed to be. Nice German Restaurant near by.
This was the 2nd time we have stayed here. The remodel is close to being completed, Staff was friendly, room was very nice and clean. We would stay there again and recommend this hotel.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom SoCal

Good facility with awkward driveways

Posted Aug 30, 2014
Pros: Room was large with handicapped shower and tall toilet with handholds
Cons: Breakfast area
Location: Good for us visiting family & friends
Loved the room, but breakfast was crowded and noisy. Staff was helpful when Internet would not work. Not a very warm or welcoming entrance with very low, stark white, cold leather-like furniture. How would a tall, middle-aged women in a skirt ever rise from couches made for midgets is a mystery to me! Definitely a need for more seating in the breakfast area; some folks were eating in front of computers since there was no other place. Entry driveway was a tight turn into a restaurant parking lot and tight driveway past parked Semis; exit was as difficult and all one way onto a major busy corner next to the interstate highway. Missed the entrance the first time due to poor signage and it was a trick to get back around to it!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom WI

Great hotel close to lots

Posted Aug 12, 2014
Quiet, clean, rooms a bit small so wouldn't stay for many days in a row. Awesome breakfast in the a.m.
2 out of 5
by A verified traveler

Far from memorable

Posted Aug 11, 2014
Pros: Breakfast
Cons: Quality of staff, room updates.
Looked old & run down. Inept staff. A "wear" hole right in the middle of our king sheet in a location where it was hard for me to understand how housekeeping could miss it. Breakfast was ok.
3 out of 5
by A verified travelerfrom w

Under construction

Posted Jul 28, 2014
Recarpeting. Will be nice when finished but our stay featured new carpet glue fumes and the accompanying mess. Workers were active late in the evening. That will be good for future guests but not so good for us.
2 out of 5
by A verified traveler

Not staying here again

Posted Jul 21, 2014
Pros: Nothing.
Cons: See my overall comments.
Location: I went to a wedding I'm just glad that wasn't disappointing.
I was overall disappointed in this Hotel. The room smelled of smoke even with the no smoking policy so that's disappointing and weird. Free Breakfast cool, Oh you are out of coffee well that's disappointing. Very loud plumbing that woke me a number of times in the night and morning. Also although we forgot to put up the do not disturb sign on the door for the morning I didn't expect the cleaning crew to be opening my door at 8:30am on a Sunday.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom abbotsford wis

Great place

Posted Jul 20, 2014
Pros: Friendly, location,
Cons: Needs help on cleaning
Location: We went to Milwaukee
Was great,quiet, looks good,xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
4 out of 5
Recommended
for Everyone
by A verified traveler

convenient to hwy

Posted Jul 14, 2014
Pros: close to hwy
Cons: have mattress checked. seemed to sag
Location: competed in local triathlon
short one night stay. room was clean and bed was semi-comfortable.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Eagan, MN

Good place to stay for the price

Posted Jul 4, 2014
Pros: Breakfast started at 5:00. We were glad to get a good cup of coffee so early.
Cons: The heater/air conditioner unit in our room was quite loud. When it was running we could not hear the TV.
Location: It is close to the freeway.
We checked in late and left early. It was a nice place to spend the night for the money. The room was clean. Our bed was comfortable.