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Toilet seat was broken but otherwise it was all fine.
Erin
Stayed 1 night in Mar 2024
Response from Dana- GM on Apr 15, 2024
Hello Erin,On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Hello Richard,On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
The room is nice, and the hotel is located near the KOP mall, which is very convenient. However, it is also near the highway, so the ongoing traffic may be troublesome to light sleepers.
Andy
Stayed 1 night in Feb 2024
Response from Dana- GM on Feb 23, 2024
Hello Andy,On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
8/10 Good
Beth
Feb 18, 2024
Beth
Stayed 2 nights in Feb 2024
Response from Dana- GM on Apr 15, 2024
Hello Beth,On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
8/10 Good
Hipolito
Feb 6, 2024
Hipolito
Stayed 1 night in Feb 2024
Response from Dana- GM on Apr 15, 2024
Hello Hipolito,On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Hello Keisha!On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Hello Maciej,On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Great stay here! Been here multiple times! Highly recommend!
Nicole
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 27, 2023
Thank you Nicole for the amazing rating and review! We are so pleased your enjoyed your stay and we truly appreciate your loyalty through all of your stays! We can't wait to welcome you back soon!
Thank you for recent stay and review! We truly appreciate you acknowledging our team members and how they helped create an exceptional stay for you. It is so encouraging to hear such positive feedback and we look forward to welcoming you back soon!
Good area, accessible and lots of shopping areas around!
Luis
Stayed 3 nights in Nov 2023
Response from Hotel Management on Dec 4, 2023
Thank you so much for your review and rating! It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Thank you for pointing out the convenience and attractions that make visiting us so wonderful. We hope to welcome you again soon.
Thank you so much for your recent rating and review. We are so pleased you enjoyed your stay and that we provided the exceptional service and standards expected. We hope you will join us again very soon!
The HVAC system was as loud as a jet engine. When I told the person at the front desk, he said “sir you have to understand that these systems make noise”. I told him I have actually used such systems that never made this much noise
John
Stayed 1 night in Nov 2023
Response from Hotel Management on Dec 4, 2023
Thank you so much for your recent feedback. Please accept our sincerest apologies that we did not live up to our high standards of having a comfortable stay. We appreciate you letting us know of the room issue so that we can address it for the future. We'd love the opportunity to welcome you back and make it right.
2/10 Terrible
Jillian
Nov 14, 2023
Disliked: Cleanliness, staff & service
Jillian
Response from Hotel Management on Nov 15, 2023
We apologize for the less than perfect experience that you may have had with us here. We have passed this information along to the appropriate departments so that we may share with our staff the areas that we may have fallen short on. Our main priority is customer satisfaction, and we apologize for not meeting that expectation for you.
I like that the property is so close to everything!!
Jessanette
Stayed 3 nights in Nov 2023
Response from Hotel Management on Nov 14, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
The rooms were fantastic include kitchen with dishwasher. Sofa to watch TV and hammock to kick your feet up. Clean room. The outside parking lot didn't seem that safe. The breakfast had plenty just no flavor to the food.
Angela
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 9, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management regarding safety and breakfast. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
10/10 Excellent
Lee
Traveled with family and small children, Traveled with family
Excellent location for quick access to Philadelphia, which is what i needed. Great breakfast options. Friendly staff. Only complaint is the pillows.
Lee
Stayed 3 nights in Oct 2023
Response from Hotel Management on Nov 9, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
8/10 Good
Katherine
Oct 28, 2023
Katherine
Stayed 1 night in Oct 2023
Response from Hotel Management on Dec 4, 2023
Thank you for your rating of your recent stay. We hope to welcome you back in the future!
2/10 Terrible
Ashley
Oct 22, 2023
Ashley
Stayed 4 nights in Oct 2023
Response from Dana- GM on Nov 11, 2023
We apologize for the less than perfect experience that you may have had with us. We have passed this information along to the appropriate departments so that we may share with our staff the areas that we may have fallen short on. Our main priority is customer satisfaction, and we apologize for not meeting that expectation for you. We hope that you'll give us another chance soon!
On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Hello,On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Thank you so much for the AWESOME 5/5 review and the kind words! Please come back again soon!
2/10 Terrible
Lauren
Oct 7, 2023
Lauren
Stayed 1 night in Oct 2023
Response from Hotel Management on Nov 9, 2023
We apologize for the less than perfect experience that you may have had with us. We have passed this information along to the appropriate departments so that we may share with our staff the areas that we may have fallen short on. Our main priority is customer satisfaction, and we apologize for not meeting that expectation for you. We hope that you do decide to visit us again soon!
My stay was great. Check in was very easy. The room was clean and spacious.
Aurora
Stayed 1 night in Sep 2023
Response from Dana- GM on Oct 11, 2023
Thank you so much for the AWESOME 5/5 review and the kind words!
6/10 Okay
Baker, Fairfax
Traveled with group
Sep 29, 2023
Liked: Staff & service
It’s so close to the highway and main roads do it’s really noisy
Baker
Stayed 1 night in Sep 2023
Response from Hotel Management on Oct 20, 2023
Hello,We apologize for the less than perfect experience that you may have had with us here. We have passed this information along to the appropriate departments so that we may share with our staff the areas that we may have fallen short on. Our main priority is customer satisfaction, and we apologize for not meeting that expectation for you. We hope that you do decide to visit us again soon!
8/10 Good
Linda
Aug 31, 2023
Liked: Cleanliness, staff & service, room comfort
Blinds were non operational couldn’t let the natural light in. I would suggest a bath mat for inside tub as it was somewhat slippery. Breakfast was very nice. Staff helpful and friendly. Clean with comfy beds and pillows!
Linda
Stayed 2 nights in Aug 2023
Response from Hotel Management on Oct 20, 2023
Thank you for your review. We are glad you enjoyed apologize for the less than perfect experience that you may have had with us here. We have passed this information along to the appropriate departments so that we may share with our staff the areas that we may have fallen short on. Our main priority is customer satisfaction, and we apologize for not meeting that expectation for you. We hope that you do decide to visit us again soon!
6/10 Okay
Cynthia
Aug 30, 2023
It's ok. I'd stay again if I had to.
It was ok. First room was good, except the ring of mold around bathroom fixtures.
The second night I was in a different room. The first room smelled odd. Extremely cheap flowery overwhelming as though they were trying to cover something up. I just couldn't do it, so I ended up with a different room.
Cynthia
Stayed 1 night in Aug 2023
Response from Hotel Management on Oct 20, 2023
Hello,We are glad you enjoyed your stay but we apologize for the less than perfect experience that you may have had with us here. We have passed this information along to the appropriate departments so that we may share with our staff the areas that we may have fallen short on. Our main priority is customer satisfaction, and we apologize for not meeting that expectation for you. We hope that you do decide to visit us again soon!
8/10 Good
Rashida
Aug 29, 2023
Rashida
Stayed 1 night in Aug 2023
Response from Fabrice Noel AGM on Aug 30, 2023
Thank you looking forward to seeing you again.
8/10 Good
Leia
Business traveler
Aug 25, 2023
Liked: Cleanliness, staff & service, amenities
The kitchen was incredibly helpful
Leia
Stayed 2 nights in Aug 2023
Response from Fabrice Noel AGM on Aug 25, 2023
Glad that you enjoy looking forward to see you again.