Exterior

Reviews of Courtyard by Marriott Philadelphia City Avenue

3 out of 5
Courtyard by Marriott Philadelphia City Avenue
4100 Presidential Boulevard, Philadelphia, PA

Reviews

8.2

Very Good

Rating 10 - Excellent. 477 out of 1013 reviews" "
Rating 8 - Good. 288 out of 1013 reviews" "
Rating 6 - Okay. 120 out of 1013 reviews" "
Rating 4 - Poor. 79 out of 1013 reviews" "
Rating 2 - Terrible. 49 out of 1013 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from AB on Mar 27, 2024
Dear Jason, thank you for taking the time to share a review based on your recent visit. We are delighted to read that you had a five-star experience for your stay. Our team looks forward to welcoming you again in the future. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. Warm Regards, Antonio Buendia Front Office Manager

10/10 Excellent

Jarmaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints
Stayed 1 night in Mar 2024
Response from AB on Mar 28, 2024
Dear Jarmaine, thank you for taking the time to share a review based on your recent visit. We are delighted to read that you had a five-star experience for your stay. Our team looks forward to welcoming you again in the future. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. Warm Regards, Antonio Buendia Front Office Manager

8/10 Good

Tandra

Liked: Property conditions & facilities
Stayed 7 nights in Mar 2024
Response from AB on Mar 27, 2024
Dear Tandra, thank you for taking the time to share a rating based on your recent visit. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. We look forward to serving you again should you return to the area. Warm Regards, Antonio Buendia Front Office Manager

8/10 Good

Erica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the property was nice and I will be staying again
Stayed 1 night in Feb 2024
Response from AB on Mar 27, 2024
Dear Erica, thank you for taking the time to share a rating based on your recent visit. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. We look forward to serving you again should you return to the area. Warm Regards, Antonio Buendia Front Office Manager

8/10 Good

Lauri

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Large hotel and only breakfast available is through one person operated Starbucks… I have no interest waiting 15 min for barista and another 20 for the food to arrive. Offer normal breakfast, like others do.
Stayed 2 nights in Mar 2024
Response from AB on Mar 24, 2024
Dear Lauri, Thank you for taking the time to rate our hotel based on your recent stay. We sincerely apologize your stay was anything less than satisfactory. I have passed on your concerns about the bistro with the respective management team. We hope for the chance to serve you again in the future for a more memorable experience. Warm regards, Antonio Buendia Front Office Manager

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from AB on Mar 23, 2024
Dear Ashley, thank you for taking the time to share a review based on your recent visit. We are delighted to read that you had a five-star experience for your stay. Our team looks forward to welcoming you again in the future. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. Warm Regards, Antonio Buendia Front Office Manager

10/10 Excellent

William, philadelphia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Anthony at the Front Desk was aaaaaamaaaaaazing! Very professional, warm and courteous.
Stayed 1 night in Mar 2024
Response from AB on Mar 21, 2024
Dear William, thank you for taking the time to share a review based on your recent visit. We are delighted to read that you had a five-star experience for your stay. Our team looks forward to welcoming you again in the future. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. Warm Regards, Antonio Buendia Front Office Manager

2/10 Terrible

Kim

Traveled with group
Disliked: Staff & service
The night manager Floyd was rude and discourteous. He advised me my rate included free breakfast. It did not. After I departed hotel I was charged an additional $53.00!
Stayed 1 night in Mar 2024
Response from AB on Mar 13, 2024
Dear Kim, Thank you for taking the time to rate our hotel based on your recent stay. We sincerely apologize your stay was anything less than satisfactory. We have refunded your credit card on file as you did have breakfast included in your rate, apologies that was missed. Thank you also for your feedback about the employee and we will address the issues you mentioned. We hope for the chance to serve you again in the future for a more memorable experience. Warm regards, Antonio Buendia Front Office Manager

6/10 Okay

JACK

Staff are not friendly the rooms are terribly in need of improvement such as paint and replacing cottage cheese ceilings. Terrible value will never stay here again just plain disappointing.
Stayed 3 nights in Mar 2024
Response from AB on Mar 11, 2024
Dear Jack, thank you for taking the time to leave a review based on your recent experience. We sincerely apologize for the concerns you shared and that your stay was anything less than satisfactory. We hope for the chance to serve you again in the future should you return to the area. Warm Regards, Antonio Buendia, Front Office Manager

10/10 Excellent

Shemiah

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was ok about entire property and stay. U guys get a 10 from me. Courtyard is my preferred place to stay when im back in philly and up city line ave. Keep up the good work
Stayed 2 nights in Mar 2024
Response from AB on Mar 13, 2024
Dear Shemiah, thank you for taking the time to leave a review based on your recent experience. We sincerely apologize for the concerns you shared and that your stay was anything less than satisfactory. We hope for the chance to serve you again in the future should you return to the area. Warm Regards, Antonio Buendia, Front Office Manager

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from AB on Mar 11, 2024
Dear Karl, thank you for taking the time to share a review based on your recent visit. We are delighted to read that you had a five-star experience for your stay. Our team looks forward to welcoming you again in the future. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. Warm Regards, Antonio Buendia Front Office Manager

8/10 Good

Lynda

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from AB on Mar 6, 2024
Dear Lynda, thank you for taking the time to share a rating based on your recent visit. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. We look forward to serving you again should you return to the area. Warm Regards, Antonio Buendia Front Office Manager

10/10 Excellent

Ellyn

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating staff especially Ireka Carlyle
Stayed 1 night in Mar 2024
Response from AB on Mar 6, 2024
Dear Ellyn, thank you for taking the time to share a review based on your recent visit. We are delighted to read that you had a five-star experience for your stay. Our team looks forward to welcoming you again in the future. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. Warm Regards, Antonio Buendia Front Office Manager

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from AB on Mar 4, 2024
Dear Shawn, thank you for taking the time to share a review based on your recent visit. We are delighted to read that you had a five-star experience for your stay. Our team looks forward to welcoming you again in the future. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. Warm Regards, Antonio Buendia Front Office Manager

10/10 Excellent

Bruce

Liked: Staff & service, amenities, property conditions & facilities
Nothing
Stayed 2 nights in Feb 2024
Response from AB on Feb 23, 2024
Dear Bruce, thank you for taking the time to share a review based on your recent visit. We are delighted to read that you had a five-star experience for your stay. Our team looks forward to welcoming you again in the future. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. Warm Regards, Antonio Buendia Front Office Manager

10/10 Excellent

Ira

Stayed 1 night in Feb 2024
Response from AB on Mar 21, 2024
Dear Ira, thank you for taking the time to share a review based on your recent visit. We are delighted to read that you had a five-star experience for your stay. Our team looks forward to welcoming you again in the future. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. Warm Regards, Antonio Buendia Front Office Manager

6/10 Okay

Tenesha

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Haven't even spent a full first night here and im over it. The room was dirty, and run down. The shower was backed up and the toilet and room was just ick. I went down for a drink at the hotel bar and the bartender was rude and overcharged me. The man who checked me in was the most Pleasant.
Stayed 1 night in Feb 2024

10/10 Excellent

Diane

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean , quiet, easy parking & walkable ! I enjoyed my stay!
Stayed 1 night in Feb 2024
Response from AB on Feb 5, 2024
Dear Diane, thank you for taking the time to share a review based on your recent visit. We are delighted to read that you had a five-star experience for your stay. Our team looks forward to welcoming you again in the future. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. Warm Regards, Antonio Buendia Front Office Manager

8/10 Good

Betty

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Lisa L on Feb 3, 2024
Dear Betty,Thank you for taking the time to share a rating based on your recent visit. We are delighted to know that your stay was satisfactory. If you have any suggestions to ensure a perfect "5 " on your next visit it would be my pleasure to listen. Thank you again for choosing the Courtyard Philadelphia City Avenue for your travels. Warm Regards,Lisa LoggiaAssistant General Manager

8/10 Good

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in Jan 2024
Response from AB on Feb 1, 2024
Dear William, thank you for taking the time to share a rating based on your recent visit. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. We look forward to serving you again should you return to the area. Warm Regards, Antonio Buendia Front Office Manager

10/10 Excellent

Tanesha

Liked: Cleanliness, staff & service, property conditions & facilities
I like how you have to have a room key to get up to the rooms. Complimentary breakfast should be an option. And possibly a hot tub should be added to the pool area. Otherwise it was nice.
Stayed 1 night in Jan 2024
Response from AB on Jan 29, 2024
Dear Tanesha, thank you for taking the time to share a review based on your recent visit. We are delighted to read that you had a five-star experience for your stay. Our team looks forward to welcoming you again in the future. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. Warm Regards, Antonio Buendia Front Office Manager

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location and hotel
Stayed 1 night in Jan 2024
Response from Lisa L on Jan 28, 2024
Dear Joyce,Thank you for taking the time to share a review based on your recent visit. We are delighted to read that you had a five star experience for your stay . Our team looks forward to welcoming you again in the future. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. Warm Regards,Lisa Loggia Assistant General Manager

6/10 Okay

juan, Allentown

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining options and morning breakfast specially breakfast never available they say need more staff
Stayed 3 nights in Jan 2024
Response from AB on Jan 26, 2024
Dear Juan, thank you for taking the time to leave a review based on your recent experience. We sincerely apologize for the concerns you shared and that your stay was anything less than satisfactory. We hope for the chance to serve you again in the future should you return to the area. Warm Regards, Antonio Buendia, Front Office Manager

6/10 Okay

Elizabeth

Traveled with family
Liked: Cleanliness
Clean room, but bring your own tp.
Stayed 5 nights in Jan 2024
Response from AB on Jan 25, 2024
Dear Elizabeth, thank you for taking the time to leave a review based on your recent experience. We sincerely apologize for the concerns you shared and that your stay was anything less than satisfactory. We hope for the chance to serve you again in the future should you return to the area. Warm Regards, Antonio Buendia, Front Office Manager

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get too, right off highway. Convenient parking, restaurant and shopping in walking distance
Stayed 3 nights in Jan 2024
Response from Lisa L on Jan 22, 2024
Dear Tracy,Thank you for taking the time to share a review based on your recent experience. We were delighted to know that your stay met your expectations and our location was convenient . Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. We hope to welcome you again in the future.

8/10 Good

Shalon

Liked: Cleanliness, staff & service, property conditions & facilities
Very
Stayed 1 night in Jan 2024
Response from AB on Jan 20, 2024
Dear Shalon, thank you for taking the time to share a rating based on your recent visit. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. We look forward to serving you again should you return to the area. Warm Regards, Antonio Buendia Front Office Manager

8/10 Good

Kady

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from AB on Jan 17, 2024
Dear Kady, thank you for taking the time to share a rating based on your recent visit. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. We look forward to serving you again should you return to the area. Warm Regards, Antonio Buendia Front Office Manager

4/10 Poor

Tyriq

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Lisa L on Jan 14, 2024
Dear Tyriq,Thank you for taking the time to rate our hotel based on your recent stay. We sincerely apologize if your stay was anything less than satisfactory. If at anytime you should have concerns or need assistance please do not hesitate to reach out to any team member for assistance. We hope for the chance to serve you again in the future for a more memorable experience. Warm regards,Lisa LoggiaAssistant General Manager

2/10 Terrible

Deanna

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
My stay could have been excellent if not for untrained employees giving out misinformation as absolutes. This resulted in not just once, but twice my pre-paid, and extended stay arrangements were mishandled in such a way that i was initially treated as if i were lying about my stay. This, after already having stayed a night. I found the state of confusion on the part of front desk staff to be infuriating, causing me undue stress on several occasions after interacting with staff.
Stayed 2 nights in Jan 2024
Response from Lisa L on Jan 14, 2024
Dear Deanna,Thank you for taking the time to leave a review based on your recent experience. We sincerely apologize for the concerns you shared and that your stay was anything less than satisfactory. We hope for the chance to serve you again in the future should you return to the area. Warm Regards,Lisa LoggiaAssistant General Manager

8/10 Good

Abigail

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from ab on Jan 11, 2024
Dear Abigail, thank you for taking the time to share a rating based on your recent visit. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. We look forward to serving you again should you return to the area. Warm Regards, Antonio Buendia Front Office Manager

6/10 Okay

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
I like it
Stayed 2 nights in Jan 2024
Response from AB on Jan 9, 2024
Dear Jean, thank you for taking the time to share a rating based on your recent visit. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. We look forward to serving you again should you return to the area. Warm Regards, Antonio Buendia Front Office Manager

8/10 Good

Lakeisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from AB on Jan 9, 2024
Dear Lakeisha, thank you for taking the time to share a rating based on your recent visit. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. We look forward to serving you again should you return to the area. Warm Regards, Antonio Buendia Front Office Manager

8/10 Good

Karin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice, clean courtyard. Friendly and attentive staff. My allergies flared up a bit in the room maybe from the perfumed air freshener or dust.
Stayed 1 night in Dec 2023
Response from AB on Jan 9, 2024
Dear Karin, thank you for taking the time to share a rating based on your recent visit. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. We look forward to serving you again should you return to the area. Warm Regards, Antonio Buendia Front Office Manager

4/10 Poor

Letre'

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
You get one price online and another at the property. They seem to be dishonest. Every room had additional charges added to it. Floyd and Amiah were great though!!
Stayed 6 nights in Dec 2023
Response from AB on Jan 31, 2024
Dear Letre', thank you for taking the time to rate our hotel based on your recent stay. We sincerely apologize if your stay was anything less than satisfactory. If at any time you should have concerns or need assistance, please do not hesitate to reach out to any team member for assistance. We hope for the chance to serve you again in the future for a more memorable experience. Warm regards, Antonio Buendia, Front Office Manager

10/10 Excellent

barbara

Stayed 2 nights in Dec 2023
Response from AB on Jan 19, 2024
Dear Barbara, thank you for taking the time to share a rating based on your recent visit. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. We look forward to serving you again should you return to the area. Warm Regards, Antonio Buendia Front Office Manager

8/10 Good

Anthony, Ocean Pines

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and good price. Clean room and quiet floor
Stayed 1 night in Dec 2023
Response from AB on Jan 9, 2024
Dear Anthony, thank you for taking the time to share a rating based on your recent visit. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. We look forward to serving you again should you return to the area. Warm Regards, Antonio Buendia Front Office Manager

8/10 Good

Djinie Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Lisa L on Dec 28, 2023
Dear Djinie,Thank you for taking the time to share a rating based on your recent visit. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. We look forward to serving you again should you return to the area.Warm Regards,Lisa LoggiaAssistant General Manager

10/10 Excellent

KELLY

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this property in the past. It is very clean. The staff is excellent and the price isnt too bad.
Stayed 1 night in Dec 2023
Response from Lisa L on Dec 28, 2023
Dear Kelly,Thank you for your review based on your recent visits. Our staff was honored to know they were mentioned in your comments. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels.Warm Regards,Lisa LoggiaAssistant General Manager

10/10 Excellent

Beverly

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Lisa L on Dec 28, 2023
Dear Beverly,Thank you for taking the time to share a rating based on your recent stay. Our team is delighted to know that your stay met your expectations. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels.Warm Regards,Lisa LoggiaAssistant General Manager

10/10 Excellent

Toron

Stayed 1 night in Dec 2023
Response from Lisa L on Dec 28, 2023
Dear Toron,Thank you for the five star rating. Our team hopes to welcome you again in the future. Thank you for choosing Courtyard Philadelphia City Avenue for your travels.Warm Regards,Lisa LoggiaAssistant General Manager

10/10 Excellent

Curtis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Great service
Stayed 1 night in Dec 2023
Response from Lisa L on Dec 28, 2023
Thank you for taking the time to share a review based on your recent visit. We look forward to welcoming you again in the future should you return to the area. Thank you again for choosing the Courtyard Philadelphia City Avenue for your travels. Warm Regards,Lisa LoggiaAssistant General Manager

10/10 Excellent

Krystal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from LisaL on Dec 19, 2023
Dear Krystal,Thank you for taking the time to share a review based on your recent stay. We have shared your comments and 10 out 10 with our entire team as a way of celebrating the great guest experiences they delivered. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. We look forward to serving you again in the future should you return.Warm regards,Lisa LoggiaAssistant General Manager

10/10 Excellent

Alexia

Stayed 2 nights in Dec 2023
Response from AB on Jan 9, 2024
Dear Alexia, thank you for taking the time to share a rating based on your recent visit. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. We look forward to serving you again should you return to the area. Warm Regards, Antonio Buendia Front Office Manager

10/10 Excellent

Tracey

We had a great experience with Floyd. He was very kind and helped us out.
Stayed 1 night in Dec 2023
Response from Lisa L on Dec 18, 2023
Dear Tracey,Thank you so much for your five star review and compliments to Floyd. Floyd was honored to know that you mentioned his service in the review. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. We look forward to welcoming you again in the future.Warm Regards,Lisa LoggiaAssistant General Manager

10/10 Excellent

LaToya

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful atmosphere
The hotel was beautiful. The atmosphere was wonderful. The staff was great.
Stayed 1 night in Oct 2023
Response from Lisa L on Dec 18, 2023
Dear LaToya,Thank you for taking the time to share a review based on your recent experience. Our team was honored by your compliments . Thank you for choosing Courtyard Philadelphia City Avenue for your travels. Warm Regards,Lisa LoggiaAssistant General Manager

10/10 Excellent

Michael Vincent Garcia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Lisa L on Dec 15, 2023
Dear Michael,Thank you so much for your five star review ! Thank you for choosing Courtyard Philadelphia City Avenue for your travels. We look forward to serving you again in the future.Warm Regards,Lisa Loggia Assistant General Manager

10/10 Excellent

Howard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On such a stormy night, soaked, bedraggled, and tired, Floyd and his team (Nelson, Shaunette, and Candice) made the check-in procedure a breeze and a pleasure--Floyd even managed to get a few chuckles out of me despite my wet luggage, sneakers, and pants. Great team!
Stayed 1 night in Dec 2023
Response from Lisa L on Dec 15, 2023
Dear Howard,Thank you so much for taking the time to leave a review and share your feedback. Nelson, Shaunette and Candice and Floyd were honored to have been mentioned by name in your review. Thank you for choosing the Courytard Philadelphia City Avenue for your travels. We look forward to welcoming you again in the future.Warm regards,Lisa Loggia Assistant General Manager

10/10 Excellent

Peter

Response from AB on Feb 8, 2024
Dear Peter, thank you for taking the time to share a review based on your recent visit. We are delighted to read that you had a five-star experience for your stay. Our team looks forward to welcoming you again in the future. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. Warm Regards, Antonio Buendia Front Office Manager

8/10 Good

Marie, Saskatoon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall the experience was good to excellent. House keeping was a little lax in replenishing cups/ tissues but responded well when we ask about it. On checkin we found a problem with the electrical outlet in the washroom and were advised that it would be corrected but we never heard anything more from the staff and the problem was never corrected. Inconvienent
Stayed 4 nights in Dec 2023
Response from Lisa L on Dec 9, 2023
Dear Marie,Thank you for taking the time to share your review based on your recent experience. We apologize for the shortcomings on housekeeping concerns. Rest assured your feedback has been shared with their leadership to ensure this is an isolated incident. Warm Regards,Lisa LoggiaAssistant General Manager

10/10 Excellent

Ashley, Virginia Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 2 nights in Dec 2023
Response from A on Dec 5, 2023
Dear Ashley, Thank you for your sharing your compliments in regard to your recent stay! We are delighted to know that you had a five-star experience! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences they delivered! Warm Regards, Antonio Buendia, Front Office Manager