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Dear Jason, thank you for taking the time to share a review based on your recent visit. We are delighted to read that you had a five-star experience for your stay. Our team looks forward to welcoming you again in the future. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. Warm Regards, Antonio Buendia Front Office Manager
Dear Jarmaine, thank you for taking the time to share a review based on your recent visit. We are delighted to read that you had a five-star experience for your stay. Our team looks forward to welcoming you again in the future. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. Warm Regards, Antonio Buendia Front Office Manager
8/10 Good
Tandra
Mar 24, 2024
Liked: Property conditions & facilities
Tandra
Stayed 7 nights in Mar 2024
Response from AB on Mar 27, 2024
Dear Tandra, thank you for taking the time to share a rating based on your recent visit. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. We look forward to serving you again should you return to the area. Warm Regards, Antonio Buendia Front Office Manager
Overall the property was nice and I will be staying again
Erica
Stayed 1 night in Feb 2024
Response from AB on Mar 27, 2024
Dear Erica, thank you for taking the time to share a rating based on your recent visit. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. We look forward to serving you again should you return to the area. Warm Regards, Antonio Buendia Front Office Manager
Large hotel and only breakfast available is through one person operated Starbucks… I have no interest waiting 15 min for barista and another 20 for the food to arrive. Offer normal breakfast, like others do.
Lauri
Stayed 2 nights in Mar 2024
Response from AB on Mar 24, 2024
Dear Lauri, Thank you for taking the time to rate our hotel based on your recent stay. We sincerely apologize your stay was anything less than satisfactory. I have passed on your concerns about the bistro with the respective management team. We hope for the chance to serve you again in the future for a more memorable experience. Warm regards, Antonio Buendia Front Office Manager
Dear Ashley, thank you for taking the time to share a review based on your recent visit. We are delighted to read that you had a five-star experience for your stay. Our team looks forward to welcoming you again in the future. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. Warm Regards, Antonio Buendia Front Office Manager
Anthony at the Front Desk was aaaaaamaaaaaazing! Very professional, warm and courteous.
William
Stayed 1 night in Mar 2024
Response from AB on Mar 21, 2024
Dear William, thank you for taking the time to share a review based on your recent visit. We are delighted to read that you had a five-star experience for your stay. Our team looks forward to welcoming you again in the future. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. Warm Regards, Antonio Buendia Front Office Manager
2/10 Terrible
Kim
Traveled with group
Mar 13, 2024
Disliked: Staff & service
The night manager Floyd was rude and discourteous. He advised me my rate included free breakfast. It did not. After I departed hotel I was charged an additional $53.00!
Kim
Stayed 1 night in Mar 2024
Response from AB on Mar 13, 2024
Dear Kim, Thank you for taking the time to rate our hotel based on your recent stay. We sincerely apologize your stay was anything less than satisfactory. We have refunded your credit card on file as you did have breakfast included in your rate, apologies that was missed. Thank you also for your feedback about the employee and we will address the issues you mentioned. We hope for the chance to serve you again in the future for a more memorable experience. Warm regards, Antonio Buendia Front Office Manager
6/10 Okay
JACK
Mar 11, 2024
Staff are not friendly the rooms are terribly in need of improvement such as paint and replacing cottage cheese ceilings. Terrible value will never stay here again just plain disappointing.
JACK
Stayed 3 nights in Mar 2024
Response from AB on Mar 11, 2024
Dear Jack, thank you for taking the time to leave a review based on your recent experience. We sincerely apologize for the concerns you shared and that your stay was anything less than satisfactory. We hope for the chance to serve you again in the future should you return to the area. Warm Regards, Antonio Buendia, Front Office Manager
Everything was ok about entire property and stay. U guys get a 10 from me. Courtyard is my preferred place to stay when im back in philly and up city line ave. Keep up the good work
Shemiah
Stayed 2 nights in Mar 2024
Response from AB on Mar 13, 2024
Dear Shemiah, thank you for taking the time to leave a review based on your recent experience. We sincerely apologize for the concerns you shared and that your stay was anything less than satisfactory. We hope for the chance to serve you again in the future should you return to the area. Warm Regards, Antonio Buendia, Front Office Manager
Dear Karl, thank you for taking the time to share a review based on your recent visit. We are delighted to read that you had a five-star experience for your stay. Our team looks forward to welcoming you again in the future. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. Warm Regards, Antonio Buendia Front Office Manager
8/10 Good
Lynda
Mar 5, 2024
Liked: Cleanliness, staff & service
Lynda
Stayed 2 nights in Mar 2024
Response from AB on Mar 6, 2024
Dear Lynda, thank you for taking the time to share a rating based on your recent visit. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. We look forward to serving you again should you return to the area. Warm Regards, Antonio Buendia Front Office Manager
Dear Ellyn, thank you for taking the time to share a review based on your recent visit. We are delighted to read that you had a five-star experience for your stay. Our team looks forward to welcoming you again in the future. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. Warm Regards, Antonio Buendia Front Office Manager
Dear Shawn, thank you for taking the time to share a review based on your recent visit. We are delighted to read that you had a five-star experience for your stay. Our team looks forward to welcoming you again in the future. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. Warm Regards, Antonio Buendia Front Office Manager
Dear Bruce, thank you for taking the time to share a review based on your recent visit. We are delighted to read that you had a five-star experience for your stay. Our team looks forward to welcoming you again in the future. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. Warm Regards, Antonio Buendia Front Office Manager
10/10 Excellent
Ira
Feb 17, 2024
Ira
Stayed 1 night in Feb 2024
Response from AB on Mar 21, 2024
Dear Ira, thank you for taking the time to share a review based on your recent visit. We are delighted to read that you had a five-star experience for your stay. Our team looks forward to welcoming you again in the future. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. Warm Regards, Antonio Buendia Front Office Manager
6/10 Okay
Tenesha
Traveled with family and small children, Traveled with family
Haven't even spent a full first night here and im over it. The room was dirty, and run down. The shower was backed up and the toilet and room was just ick. I went down for a drink at the hotel bar and the bartender was rude and overcharged me. The man who checked me in was the most Pleasant.
The hotel is very clean , quiet, easy parking & walkable ! I enjoyed my stay!
Diane
Stayed 1 night in Feb 2024
Response from AB on Feb 5, 2024
Dear Diane, thank you for taking the time to share a review based on your recent visit. We are delighted to read that you had a five-star experience for your stay. Our team looks forward to welcoming you again in the future. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. Warm Regards, Antonio Buendia Front Office Manager
8/10 Good
Betty
Feb 2, 2024
Liked: Cleanliness, staff & service
Betty
Stayed 1 night in Feb 2024
Response from Lisa L on Feb 3, 2024
Dear Betty,Thank you for taking the time to share a rating based on your recent visit. We are delighted to know that your stay was satisfactory. If you have any suggestions to ensure a perfect "5 " on your next visit it would be my pleasure to listen. Thank you again for choosing the Courtyard Philadelphia City Avenue for your travels. Warm Regards,Lisa LoggiaAssistant General Manager
Dear William, thank you for taking the time to share a rating based on your recent visit. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. We look forward to serving you again should you return to the area. Warm Regards, Antonio Buendia Front Office Manager
I like how you have to have a room key to get up to the rooms. Complimentary breakfast should be an option. And possibly a hot tub should be added to the pool area. Otherwise it was nice.
Tanesha
Stayed 1 night in Jan 2024
Response from AB on Jan 29, 2024
Dear Tanesha, thank you for taking the time to share a review based on your recent visit. We are delighted to read that you had a five-star experience for your stay. Our team looks forward to welcoming you again in the future. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. Warm Regards, Antonio Buendia Front Office Manager
Dear Joyce,Thank you for taking the time to share a review based on your recent visit. We are delighted to read that you had a five star experience for your stay . Our team looks forward to welcoming you again in the future. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. Warm Regards,Lisa Loggia Assistant General Manager
Dining options and morning breakfast specially breakfast never available they say need more staff
juan
Stayed 3 nights in Jan 2024
Response from AB on Jan 26, 2024
Dear Juan, thank you for taking the time to leave a review based on your recent experience. We sincerely apologize for the concerns you shared and that your stay was anything less than satisfactory. We hope for the chance to serve you again in the future should you return to the area. Warm Regards, Antonio Buendia, Front Office Manager
6/10 Okay
Elizabeth
Traveled with family
Jan 24, 2024
Liked: Cleanliness
Clean room, but bring your own tp.
Elizabeth
Stayed 5 nights in Jan 2024
Response from AB on Jan 25, 2024
Dear Elizabeth, thank you for taking the time to leave a review based on your recent experience. We sincerely apologize for the concerns you shared and that your stay was anything less than satisfactory. We hope for the chance to serve you again in the future should you return to the area. Warm Regards, Antonio Buendia, Front Office Manager
Easy to get too, right off highway. Convenient parking, restaurant and shopping in walking distance
Tracy
Stayed 3 nights in Jan 2024
Response from Lisa L on Jan 22, 2024
Dear Tracy,Thank you for taking the time to share a review based on your recent experience. We were delighted to know that your stay met your expectations and our location was convenient . Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. We hope to welcome you again in the future.
Dear Shalon, thank you for taking the time to share a rating based on your recent visit. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. We look forward to serving you again should you return to the area. Warm Regards, Antonio Buendia Front Office Manager
Dear Kady, thank you for taking the time to share a rating based on your recent visit. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. We look forward to serving you again should you return to the area. Warm Regards, Antonio Buendia Front Office Manager
4/10 Poor
Tyriq
Traveled with partner
Jan 13, 2024
Liked: Staff & service
Disliked: Cleanliness
Tyriq
Stayed 1 night in Jan 2024
Response from Lisa L on Jan 14, 2024
Dear Tyriq,Thank you for taking the time to rate our hotel based on your recent stay. We sincerely apologize if your stay was anything less than satisfactory. If at anytime you should have concerns or need assistance please do not hesitate to reach out to any team member for assistance. We hope for the chance to serve you again in the future for a more memorable experience. Warm regards,Lisa LoggiaAssistant General Manager
My stay could have been excellent if not for untrained employees giving out misinformation as absolutes. This resulted in not just once, but twice my pre-paid, and extended stay arrangements were mishandled in such a way that i was initially treated as if i were lying about my stay. This, after already having stayed a night. I found the state of confusion on the part of front desk staff to be infuriating, causing me undue stress on several occasions after interacting with staff.
Deanna
Stayed 2 nights in Jan 2024
Response from Lisa L on Jan 14, 2024
Dear Deanna,Thank you for taking the time to leave a review based on your recent experience. We sincerely apologize for the concerns you shared and that your stay was anything less than satisfactory. We hope for the chance to serve you again in the future should you return to the area. Warm Regards,Lisa LoggiaAssistant General Manager
Dear Abigail, thank you for taking the time to share a rating based on your recent visit. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. We look forward to serving you again should you return to the area. Warm Regards, Antonio Buendia Front Office Manager
Dear Jean, thank you for taking the time to share a rating based on your recent visit. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. We look forward to serving you again should you return to the area. Warm Regards, Antonio Buendia Front Office Manager
Dear Lakeisha, thank you for taking the time to share a rating based on your recent visit. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. We look forward to serving you again should you return to the area. Warm Regards, Antonio Buendia Front Office Manager
A nice, clean courtyard. Friendly and attentive staff. My allergies flared up a bit in the room maybe from the perfumed air freshener or dust.
Karin
Stayed 1 night in Dec 2023
Response from AB on Jan 9, 2024
Dear Karin, thank you for taking the time to share a rating based on your recent visit. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. We look forward to serving you again should you return to the area. Warm Regards, Antonio Buendia Front Office Manager
4/10 Poor
Letre'
Traveled with family
Jan 1, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
You get one price online and another at the property. They seem to be dishonest. Every room had additional charges added to it. Floyd and Amiah were great though!!
Letre'
Stayed 6 nights in Dec 2023
Response from AB on Jan 31, 2024
Dear Letre', thank you for taking the time to rate our hotel based on your recent stay. We sincerely apologize if your stay was anything less than satisfactory. If at any time you should have concerns or need assistance, please do not hesitate to reach out to any team member for assistance. We hope for the chance to serve you again in the future for a more memorable experience. Warm regards, Antonio Buendia, Front Office Manager
10/10 Excellent
barbara
Dec 29, 2023
barbara
Stayed 2 nights in Dec 2023
Response from AB on Jan 19, 2024
Dear Barbara, thank you for taking the time to share a rating based on your recent visit. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. We look forward to serving you again should you return to the area. Warm Regards, Antonio Buendia Front Office Manager
Convenient and good price. Clean room and quiet floor
Anthony
Stayed 1 night in Dec 2023
Response from AB on Jan 9, 2024
Dear Anthony, thank you for taking the time to share a rating based on your recent visit. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. We look forward to serving you again should you return to the area. Warm Regards, Antonio Buendia Front Office Manager
Dear Djinie,Thank you for taking the time to share a rating based on your recent visit. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. We look forward to serving you again should you return to the area.Warm Regards,Lisa LoggiaAssistant General Manager
I have stayed at this property in the past. It is very clean. The staff is excellent and the price isnt too bad.
KELLY
Stayed 1 night in Dec 2023
Response from Lisa L on Dec 28, 2023
Dear Kelly,Thank you for your review based on your recent visits. Our staff was honored to know they were mentioned in your comments. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels.Warm Regards,Lisa LoggiaAssistant General Manager
Dear Beverly,Thank you for taking the time to share a rating based on your recent stay. Our team is delighted to know that your stay met your expectations. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels.Warm Regards,Lisa LoggiaAssistant General Manager
10/10 Excellent
Toron
Dec 25, 2023
Toron
Stayed 1 night in Dec 2023
Response from Lisa L on Dec 28, 2023
Dear Toron,Thank you for the five star rating. Our team hopes to welcome you again in the future. Thank you for choosing Courtyard Philadelphia City Avenue for your travels.Warm Regards,Lisa LoggiaAssistant General Manager
Thank you for taking the time to share a review based on your recent visit. We look forward to welcoming you again in the future should you return to the area. Thank you again for choosing the Courtyard Philadelphia City Avenue for your travels. Warm Regards,Lisa LoggiaAssistant General Manager
Dear Krystal,Thank you for taking the time to share a review based on your recent stay. We have shared your comments and 10 out 10 with our entire team as a way of celebrating the great guest experiences they delivered. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. We look forward to serving you again in the future should you return.Warm regards,Lisa LoggiaAssistant General Manager
10/10 Excellent
Alexia
Dec 17, 2023
Alexia
Stayed 2 nights in Dec 2023
Response from AB on Jan 9, 2024
Dear Alexia, thank you for taking the time to share a rating based on your recent visit. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. We look forward to serving you again should you return to the area. Warm Regards, Antonio Buendia Front Office Manager
10/10 Excellent
Tracey
Dec 17, 2023
We had a great experience with Floyd.
He was very kind and helped us out.
Tracey
Stayed 1 night in Dec 2023
Response from Lisa L on Dec 18, 2023
Dear Tracey,Thank you so much for your five star review and compliments to Floyd. Floyd was honored to know that you mentioned his service in the review. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. We look forward to welcoming you again in the future.Warm Regards,Lisa LoggiaAssistant General Manager
The hotel was beautiful. The atmosphere was wonderful. The staff was great.
LaToya
Stayed 1 night in Oct 2023
Response from Lisa L on Dec 18, 2023
Dear LaToya,Thank you for taking the time to share a review based on your recent experience. Our team was honored by your compliments . Thank you for choosing Courtyard Philadelphia City Avenue for your travels. Warm Regards,Lisa LoggiaAssistant General Manager
Dear Michael,Thank you so much for your five star review ! Thank you for choosing Courtyard Philadelphia City Avenue for your travels. We look forward to serving you again in the future.Warm Regards,Lisa Loggia Assistant General Manager
On such a stormy night, soaked, bedraggled, and tired, Floyd and his team (Nelson, Shaunette, and Candice) made the check-in procedure a breeze and a pleasure--Floyd even managed to get a few chuckles out of me despite my wet luggage, sneakers, and pants. Great team!
Howard
Stayed 1 night in Dec 2023
Response from Lisa L on Dec 15, 2023
Dear Howard,Thank you so much for taking the time to leave a review and share your feedback. Nelson, Shaunette and Candice and Floyd were honored to have been mentioned by name in your review. Thank you for choosing the Courytard Philadelphia City Avenue for your travels. We look forward to welcoming you again in the future.Warm regards,Lisa Loggia Assistant General Manager
10/10 Excellent
Peter
Dec 8, 2023
Peter
Response from AB on Feb 8, 2024
Dear Peter, thank you for taking the time to share a review based on your recent visit. We are delighted to read that you had a five-star experience for your stay. Our team looks forward to welcoming you again in the future. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. Warm Regards, Antonio Buendia Front Office Manager
overall the experience was good to excellent. House keeping was a little lax in replenishing cups/ tissues but responded well when we ask about it. On checkin we found a problem with the electrical outlet in the washroom and were advised that it would be corrected but we never heard anything more from the staff and the problem was never corrected. Inconvienent
Marie
Stayed 4 nights in Dec 2023
Response from Lisa L on Dec 9, 2023
Dear Marie,Thank you for taking the time to share your review based on your recent experience. We apologize for the shortcomings on housekeeping concerns. Rest assured your feedback has been shared with their leadership to ensure this is an isolated incident. Warm Regards,Lisa LoggiaAssistant General Manager
Dear Ashley, Thank you for your sharing your compliments in regard to your recent stay! We are delighted to know that you had a five-star experience! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences they delivered! Warm Regards, Antonio Buendia, Front Office Manager