Ratings based on 416 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
87% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from VAB

Just ok. Could be better.

Posted Aug 17, 2014
Good Three stars hotel. Could be cheaper and more clean.
Comment from Hotel Management
Aug 22, 2014 by Rebecca, Hotel Management
Dear Guest, Thank you for letting us know about your stay. It is our goal to exceed our guests expectations, and I would like to apologize that your stay was not up to what we strive for. I have shared your comments with our management team, and we will be looking into the concerns you mentioned. Thank you for staying with us, and we hope to see you back in Philadelphia.
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to downtown

Posted Jul 8, 2014
Pros: Location
Cons: Elevator is quite slow.
Location: Close to zoo and please touch museum
The room is fine except the carpet is quite dirty. The price is consider reasonable.
Comment from Hotel Management
Jul 11, 2014 by Rebecca, Hotel Management
Dear guest, Thank you for taking the time to leave feedback. I am very sorry to hear that the carpet was not properly cleaned. I have shared your comments with our Director of Housekeeping who will be addressing this situation with his staff. We understand the importance of a clean and comfortable environment for our guests and would like to assure you that we will take measures to ensure that this situation is remedied.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location. Free parking.

Posted Jul 3, 2014
This will definitely be my place to stay in Philadelphia in the future. Easy to get to. Clean, friendly, classy.
Comment from Hotel Management
Jul 6, 2014 by Rebecca, Hotel Management
Dear Guest, We are so happy that you enjoyed your stay. Our staff is eager to make your stay in Philadelphia special. We are looking forward to your next visit.
4 out of 5
Recommended
for Everyone
by Jbev from Balto

Right near the venue I was attending.

Posted Jun 16, 2014
overall it was a good experience, I would definitely stay there again
Comment from Hotel Management
Jun 21, 2014 by Rebecca, Hotel Management
Dear Jbev, We are very happy that you enjoyed your stay with us. We are looking forward to having you back with us soon.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good value.

Posted Jun 15, 2014
Room was good. Hotel seemed crowded with teenagers. Received three unnecessary phone calls the first night. Hotel staff was friendly and helpful.
Comment from Hotel Management
Jun 20, 2014 by Rebecca, Hotel Management
Dear Guest, Thank you for taking the time to leave comments about your stay. Summer time can be a very busy time of year for us, but we strive to ensure that each of our guests have a comfortable experience. I am glad to hear that you appreciated the efforts of our staff. We are always available should you need anything. We hope we will get to see you again the next time you visit Philadelphia.
2 out of 5
by hailing from ft. lauderdale

An old hotel with smelly room and hallways

Posted Jun 14, 2014
Not worth the $ we paid for! Our room and hallway smells. The air conditioner in the room is very loud.
Comment from Hotel Management
Jun 21, 2014 by Rebecca, Hotel Management
Dear Guest, Thank you for letting us know about your stay. I truly apologize that you experienced an odor while you are with us. We strive to give our guests a clean and comfortable stay, and a loud Air Conditioning unit is unacceptable. Our maintenance team and housekeeping teams are working together to determine what occurred during your stay, and will be addressing the issues with their staff. Thank you for bringing these matters to our attention.
4 out of 5
Recommended
for Everyone
by Rower

Convenient to downtown

Posted Jun 13, 2014
Very nice hotel. Room was nice but had some older dust in corners. My biggest concern was with the A/C unit. The room was freezing at 70 degrees and stuffy at 69. The blower could not be dialed down. Other than that it was really a great find!! And the TGI Fridays was a great place! Very happening !
Comment from Hotel Management
Jun 15, 2014 by Rebecca, Hotel Management
Dear Rower, Thank you for telling us about your stay. I would like to apologize that your room was not acceptable. I have shared your comments with our housekeeping manager, and he will be addressing the situation with his staff. We want to ensure that all guests are comfortable, and we understand the importance of having a well-running HVAC unit. We have an engineering team on property throughout the day, and a dedicated staff overnight who are ready to assist with any concerns. Please do not hesitate to let us know if there is anything you need. Thank you so much for staying with us, and we are looking forward to your next visit.
3 out of 5
Recommended
for Everyone
by Tracey from London - England

Nice hotel - location good

Posted Jun 9, 2014
Pros: Lively hotel
Location: Close to airport, shops and just of highway access to all.
Hotel was lovely - wished the Jacuzzi was working, but hey cant have it all. TGI on doorstep great, even though hotel food was nice. Bed really comfy. Only issues was parking can be a nightmare, its free, so I believe all of Philly utilise this I think hotel guest should get priority. Few extras added to our bill but - when queried was removed with no hassle.
Comment from Hotel Management
Jun 15, 2014 by Rebecca, Hotel Management
Dear Tracey, Thank you for staying with us when you were in Philadelphia. We are glad that you enjoyed your stay. I would like to apologize for your difficulty with parking. The lot can get crowded on the weekends, but we do close the gates to the back of our lot and only allow access to our guests to make sure that they have spaces. Our security team is always on hand to assist with any parking needs. Thank you again for staying with us and letting us know about your stay.
4 out of 5
Recommended
by Fasika from DC

Good

Posted May 27, 2014 on Hotels.com
It's good.
4 out of 5
Recommended
for Families
by david

This traveler left a rating score only Posted May 24, 2014 on Hotels.com