Ratings based on 512 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
88% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Seattle

Crowne Plaza West Philly

Posted Mar 25, 2015
Pros: Good parking, close to city, plenty of food options nearby.
Cons: Swimming pool was cold.
Location: Reading Terminal Market was really cool and the Zoo is very close.
My only complaint is the swimming pool was cold the whole time, they said it would warm up eventually but it never did. The restaurant/bar is very good. Overall a good value.
Comment from Hotel Management
Mar 28, 2015 by Rebecca, Hotel Management
Dear Guest, I would like to apologize that you were not able to enjoy the pool. We understand how much our guests look forward to using it. We did recently have to turn the pool heater off for some maintenance, and when we restored it, it did take a couple days for the pool to get to optimum temperature. I have shared your comments about the restaurant with our Director of Food and Beverage and his team. Thank you so much for letting us know about your stay. We hope to see you again in Philadelphia.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Syracuse, NY

Suits its purpose

Posted Mar 23, 2015
Pros: Good location.
Cons: Staff response to heavy demands.
Location: Lots of eating places in walking distance, as well as a Target.
Fine location, etc., but the hotel was full for misc. special events and the staff seemed to have little experience managing the influx of visitors.
Comment from Hotel Management
Mar 26, 2015 by Rebecca, Hotel Management
Dear Guest, Thank you so much for your feedback about your stay. Our staff is committed to ensuring that all of our guests needs are met quickly and efficiently, and we will certainly be looking into what occurred during your stay. We truly appreciated having you with us, and we hope to have you back during your next visit to Philadelphia.
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Atlanta, GA

Decent hotel

Posted Feb 21, 2015
Walking distance from some decent chain dining. Nice staff. Overall good hotel. Nothing wrong with this place.
Comment from Hotel Management
Mar 6, 2015 by Rebecca, Hotel Management
Dear Kenneth, Thank you for staying with us during you visit to Philadelphia. We are pleased that our staff was able to be of service and that the property was convenient for you. We hope to have you back on your next trip North!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 10, 2015
The hotel is in a convenient location but is a bit tired
Comment from Hotel Management
Mar 6, 2015 by Rebecca, Hotel Management
Dear Guest, Thank you for staying with us recently. We are happy to here that you found our location to suit your needs. We are constantly making improvements to the property, and we will keep your comments in mind as we plan our future projects.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nothing fancy, but it was fine.

Posted Feb 8, 2015
I stayed one night for a conference. The hotel was easy enough to find and well located. The room was clean and comfortable. I didn't have any problems.
Comment from Hotel Management
Mar 6, 2015 by Rebecca, Hotel Management
Dear Natalie, Thank you for staying with us during your visit to Philadelphia. We are glad to hear that your had a comfortable stay. Our staff is always ready to assist in any way to ensure that all of our guests' needs are met. Thank you for taking the time to let us know about your experience, and we hope to see you again on your next trip to the city.
4 out of 5
Recommended
for Everyone
by A verified traveler

Overall good experience

Posted Feb 7, 2015
Pros: The front desk staff was very friendly, the room was clean, the shampoo smells good, the floor was relatively quiet. Food tasted good when arrived.
Cons: My brk bill was over by $4.00, then forgot the toast, so my omelet was tepid. When leaving, I was struggling w/bags& no offers to assist. Heater loud.
Location: This hotel is located on city line avenue in Philadelphia, next to Fridays, with free parking. The hospital my husband was staying in was close by.
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Comment from Hotel Management
Mar 6, 2015 by Rebecca, Hotel Management
Dear Guest, We appreciate you taking the time to let us know about your experience. I would like to apologize for the difficulty you had with the noisy heater. This is not typical for our units, and our engineering team is looking into the unit in your room. I have also shared your comments regarding your restaurant experience with our Director of Food and Beverage, and she is addressing what occurred with her team. Our staff strives to ensure that every guest has their needs provided immediately. We always have staff available to assist with bags, and I sincerely apologize that this assistance was not offered to you. We will certainly review your comments with our team, and we hope to see you again on your next trip to Philadelphia.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Jan 31, 2015
Pros: The staff is friendly and helpful
The room was clean and comfortable, but the WIFI signal strength was weak and intermittently would fail. I did report this to the front desk and the problem was corrected that day.
Comment from Hotel Management
Mar 6, 2015 by Rebecca, Hotel Management
Dear Guest, Thank you for staying with us during your visit to Philadelphia. I would like to apologize that you had difficulty with the internet. We understand the importance of having reliable service, and our IT team is available 24 hours a day to assist with any connection needs. We are happy to hear that you found the room so comfortable, and we hope you will be back to stay with us again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 27, 2015
Extremely courteous desk staff. Bed was great and the bath was clean. No room refrigerator was a slight disappointment. Overall, the room was functional and clean - really the gist of a good place to lay oneself down. The location was positive. I'd stay at this hotel again if I were in the Philadelphia area.
Comment from Hotel Management
Mar 7, 2015 by Rebecca, Hotel Management
Dear Guest, It was a pleasure having you with us recently. We are so happy to hear that your stay was comfortable, and we will certainly keep your comments about the fridge in mind as we plan future hotel projects. Our team is always happy to have you, and we hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Easy parking and access to Center City Philly

Posted Jan 23, 2015
It was a pleasant experience. The room started a little cold but that was easily fixed. Definitely would come back
Comment from Hotel Management
Jan 25, 2015 by Rebecca, Hotel Management
Dear Guest, Thank you for letting us know about your stay. I would like to apologize for the situation with your heat. We want our guests to be comfortable, and I'm glad to hear we were able to easily resolve it. We certainly hope you will have an opportunity to visit us again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel and people are servicial

Posted Jan 22, 2015
I stayed in this hotel due to nearby universities, plus some nice malls.
Comment from Hotel Management
Jan 22, 2015 by Rebecca, Hotel Management
Dear Guest, We are happy to hear that you enjoyed your stay and found the location so convenient. Thanking for choosing to stay at Crowne Plaza Philadelphia West, and we hope to have you back with us soon.