Ratings based on 508 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
88% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Atlanta, GA

Decent hotel

Posted Feb 21, 2015
Walking distance from some decent chain dining. Nice staff. Overall good hotel. Nothing wrong with this place.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 10, 2015
The hotel is in a convenient location but is a bit tired
4 out of 5
Recommended
for Everyone
by A verified traveler

Nothing fancy, but it was fine.

Posted Feb 8, 2015
I stayed one night for a conference. The hotel was easy enough to find and well located. The room was clean and comfortable. I didn't have any problems.
4 out of 5
Recommended
for Everyone
by A verified traveler

Overall good experience

Posted Feb 7, 2015
Pros: The front desk staff was very friendly, the room was clean, the shampoo smells good, the floor was relatively quiet. Food tasted good when arrived.
Cons: My brk bill was over by $4.00, then forgot the toast, so my omelet was tepid. When leaving, I was struggling w/bags& no offers to assist. Heater loud.
Location: This hotel is located on city line avenue in Philadelphia, next to Fridays, with free parking. The hospital my husband was staying in was close by.
The info is written in the blocks below. The The info is written in the blocks below. The The info is written in the blocks below. The The info is written in the blocks below. The
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Jan 31, 2015
Pros: The staff is friendly and helpful
The room was clean and comfortable, but the WIFI signal strength was weak and intermittently would fail. I did report this to the front desk and the problem was corrected that day.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 27, 2015
Extremely courteous desk staff. Bed was great and the bath was clean. No room refrigerator was a slight disappointment. Overall, the room was functional and clean - really the gist of a good place to lay oneself down. The location was positive. I'd stay at this hotel again if I were in the Philadelphia area.
4 out of 5
Recommended
for Everyone
by A verified traveler

Easy parking and access to Center City Philly

Posted Jan 23, 2015
It was a pleasant experience. The room started a little cold but that was easily fixed. Definitely would come back
Comment from Hotel Management
Jan 25, 2015 by Rebecca, Hotel Management
Dear Guest, Thank you for letting us know about your stay. I would like to apologize for the situation with your heat. We want our guests to be comfortable, and I'm glad to hear we were able to easily resolve it. We certainly hope you will have an opportunity to visit us again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel and people are servicial

Posted Jan 22, 2015
I stayed in this hotel due to nearby universities, plus some nice malls.
Comment from Hotel Management
Jan 22, 2015 by Rebecca, Hotel Management
Dear Guest, We are happy to hear that you enjoyed your stay and found the location so convenient. Thanking for choosing to stay at Crowne Plaza Philadelphia West, and we hope to have you back with us soon.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Piscataway nj

Nice and clean

Posted Jan 20, 2015
It is a very nice clean hotel. I didn't get to use hot tub because there were kids under 10 yrs old in there. That was my only complaint. I will definitely come back again:-)
Comment from Hotel Management
Jan 22, 2015 by Rebecca, Hotel Management
Dear Tonya, Thank you for taking the time to let us know about your stay. We are happy to hear that you enjoyed yourself. We do have strict supervision policies regarding minors in the pool area, and I would like to apologize that you weren't able to enjoy the hot tub. We appreciated having you with us, and we are looking forward to having you back again!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 12, 2015
Pros: easy access to highway and centrally located. great gym facility. good beer on tap at the bar.
The front desk staff were friendly and helpful. They arranged a shuttle to the train station.
Comment from Hotel Management
Jan 14, 2015 by Rebecca, Hotel Management
Dear Guest, Thank you for letting us know about your experience. We are happy to hear that you enjoyed the facility and the bar. Our team is always pleased to be of service, and we hope to see you again on your next trip to Philadelphia.
Comment from Hotel Management
Jan 14, 2015 by Rebecca, Hotel Management
Dear Guest, Thank you for letting us know about your experience with us. We were happy to be of service. We hope to see you again on your next visit to Philadelphia.