Ratings based on 436 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
88% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from houston

Hotel medium priced on west side of Philly

Posted Sep 23, 2014
Pros: staff
Cons: wifi speed
Location: convenient to I 76 and close to down town and airport.
Staff were very friendly and helpful. My main complaint was the slow wifi. Took forever for sites to open.
Comment from Hotel Management
Sep 27, 2014 by Rebecca, Hotel Management
Dear Guest, Thank you for staying with us during your visit to Philadelphia. We are happy that our staff was able to assist you, and we will be following up with our IT team regarding your internet concerns. We understand how important it is to have fast and reliable service. Thank you for your comments, and we hope to see you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 16, 2014
Hotel staff in the lobby was exceptional. Everyone was very friendly, humorous and helpful. Rooms were spacious and clean and hallways quiet - even with over 2 dozen high school sports team staying at the hotel.
Comment from Hotel Management
Sep 20, 2014 by Rebecca, Hotel Management
Dear Guest, We are happy to hear that you enjoyed your stay with us and will be sharing your kind comments with your team. Thank you for staying with us while in the city. We hope to have you back with us soon.
3 out of 5
Recommended
for Families
by A verified traveler from San Francisco, CA

LOCATION LOCATION LOCATION

Posted Aug 26, 2014
Pros: Hotel staff were cheerful and informative and quick to respond to requests. People get 4 stars, facility needs facelift.
Cons: Rooms need to be updated and service info. brochures i.e. room service menus, hotel services, local transp. avail etc. desperately need new editions!
Location: Good for parents/friends visiting students at local universities.
Stayed at this hotel to move daughter into SJU.Perfect location close to campus.Staff were cheerful and quick to answer questions and respond to needs.But, rooms are dated and wear and tear is noticeable. The door signage generally left in a room for housekeeping wasn't anywhere to be found and when we left for the day and returned room was not cleaned.We called front desk to advise them and we were told that hotel housekeeping had left for the day, fresh towels were provided however. Next day, still no signage for door handle in room , but we made a point to tell housekeeping we were gone and requested housekeeping. Room was fresh as a daisy when we returned the next day. Water pressure in sink is low, but shower pressure was fine.
Comment from Hotel Management
Sep 2, 2014 by Rebecca, Hotel Management
Dear Guest, Thank you for staying with us. We always enjoy having our Saint Joseph's families with us. We are always making improvements to our product, and I will share your comments with our team. We do not use door hangers to indicate a room is ready for service, but every room is to receive service every day. I have shared your experience with our Director of Housekeeping, and he will be addressing what occurred with his team. Thank you for your feedback, and we are looking forward to seeing you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Austin, TX

Posted Aug 25, 2014
Felt safe for me....senior woman alone. Comfortable bed and excellent air conditioner. Friendly and helpful staff. Loved the location with TGI Fridays, Joe's Crab Shack, Pei Wei, and several other semi-fast foods within easy walking distance. Target was next door for sundries. Free parking and 15 minutes to downtown Philly. Carrot cake from restaurant was wonderful!
Comment from Hotel Management
Sep 2, 2014 by Rebecca, Hotel Management
Dear Anne, We are happy to hear that you enjoyed your stay with us and found the hotel comfortable and convenient. We will be sure to share with our chef how much you enjoyed the cake!
3 out of 5
Recommended
for Everyone
by A verified traveler from VAB

Just ok. Could be better.

Posted Aug 17, 2014
Good Three stars hotel. Could be cheaper and more clean.
Comment from Hotel Management
Aug 22, 2014 by Rebecca, Hotel Management
Dear Guest, Thank you for letting us know about your stay. It is our goal to exceed our guests expectations, and I would like to apologize that your stay was not up to what we strive for. I have shared your comments with our management team, and we will be looking into the concerns you mentioned. Thank you for staying with us, and we hope to see you back in Philadelphia.
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to downtown

Posted Jul 8, 2014
Pros: Location
Cons: Elevator is quite slow.
Location: Close to zoo and please touch museum
The room is fine except the carpet is quite dirty. The price is consider reasonable.
Comment from Hotel Management
Jul 11, 2014 by Rebecca, Hotel Management
Dear guest, Thank you for taking the time to leave feedback. I am very sorry to hear that the carpet was not properly cleaned. I have shared your comments with our Director of Housekeeping who will be addressing this situation with his staff. We understand the importance of a clean and comfortable environment for our guests and would like to assure you that we will take measures to ensure that this situation is remedied.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location. Free parking.

Posted Jul 3, 2014
This will definitely be my place to stay in Philadelphia in the future. Easy to get to. Clean, friendly, classy.
Comment from Hotel Management
Jul 6, 2014 by Rebecca, Hotel Management
Dear Guest, We are so happy that you enjoyed your stay. Our staff is eager to make your stay in Philadelphia special. We are looking forward to your next visit.
3 out of 5
Recommended
for Personal Event
by crowe plaza

This traveler left a rating score only Posted Jul 2, 2014 on Hotels.com
4 out of 5
Recommended
by Ms. A.

This traveler left a rating score only Posted Jul 1, 2014 on Hotels.com
5 out of 5
Recommended
for Getaway With Friends
by A verified traveler

This traveler left a rating score only Posted Jul 1, 2014 on Hotels.com