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Opiniones de DoubleTree by Hilton Philadelphia Center City

4 out of 5
DoubleTree by Hilton Philadelphia Center City
237 S. Broad St., Philadelphia, PA

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 633 de 1258 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 298 de 1258 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 182 de 1258 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 75 de 1258 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 70 de 1258 opiniones" "

8.4/10

Limpieza

8.6/10

Servicio y personal

8.0/10

Servicios

8.2/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Genesis

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en diciembre de 2023
Respuesta de Guest Services, el 26 ene. 2024
Thank you for choosing to stay with us, Genesis! We hope that you'll visit us in Philadelphia again soon.

8/10 Bueno

MARGARITO

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
no comments
Se hospedó 4 noches en septiembre de 2023
Respuesta de General Manager, el 22 sept. 2023
Thank you for your rating. We're happy you enjoyed your overall experience, and we look forward to welcoming you back in the future.

10/10 Excelente

Wendy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente propiedad
Se hospedó 1 noche en septiembre de 2023
Respuesta de General Manager, el 5 sept. 2023
Dear Wendy, Thank you for your review and for giving us a perfect rating. It was a pleasure having you here, and we hope you return soon.Sincerely,Jim Salvo,General Manager

8/10 Bueno

Anayeli

Se hospedó 1 noche en julio de 2023
Respuesta de Guest Services, el 22 ago. 2023
Thank you for choosing to stay with us, Anayeli! We hope you enjoyed your time in Philadelphia and we hope to see you again when your travels bring you back to the area. Safe travels!

10/10 Excelente

Jean Carlos

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Linda
Se hospedó 1 noche en junio de 2023
Respuesta de General Manager , el 12 jun. 2023
Dear Jean Carlos,Thanks for choosing DoubleTree by Hilton Philadelphia Center City. We trust you had a wonderful time exploring the city, and we hope you slept well in our cozy accommodations. Our wonderful staff, especially Linda, would be happy to welcome you back to our hotel.Sincerely,Jim Salvo,General Manager

6/10 Aceptable

Saúl Antonio

Se hospedó 3 noches en marzo de 2023
Respuesta de Guest Services, el 7 abr. 2023
Thank you for choosing to stay with us while visiting Philadelphia. We hope to see you again soon.

10/10 Excelente

Hermiritza

Se hospedó 1 noche en octubre de 2022

6/10 Aceptable

Monica

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Buena ubicación pero necesitan hacer mantenimiento a los baños la bañera tenía óxido y se veía muy desagradable
Se hospedó 2 noches en junio de 2022
Respuesta de General Manager, el 28 jun. 2022
Dear Monica, We appreciate that you took the time to share your recent experience; however, we are sorry we did not meet your expectations. Your feedback is appreciated and will be forwarded to management as we are always looking for ways to improve the guest experience. Thank you, and happy travels ahead. Sincerely, Jim Salvo, General Manager

8/10 Bueno

Walter

Viaje familiar
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Limpieza
Ciudad perfecta para visitar
El hotel estaba bonito pero ahora los hoteles en Estados Unidos me parecen muy caros , no limpian las habitaciones como 4 días después pero no fuimos a quedarnos en un hotel sino a conocer entonces la verdad no le dimos importancia , después a las 2 de la mañana se activó la alarma de incendio un escándalo después difícil dormirse , pero la cuidad de Filadelfia es tan bonita y nos sentimos tan a gusto no pasamos todo por alto
Se hospedó 2 noches en mayo de 2022
Respuesta de General Manager, el 18 may. 2022
Dear Walter, Despite some concerns you encountered while you were with us, we're glad that you loved our city and had a lovely time at our property. While Hilton has moved to an opt-in program for housekeeping service, please know that you can always schedule service in advance or request additional amenities to be delivered immediately. Overall, we're glad you had a wonderful time, and we hope to see you again going forward. Sincerely, Jim Salvo, General Manager

10/10 Excelente

Luis

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente
Excelente lugar altamente recomendable
Se hospedó 1 noche en diciembre de 2021

6/10 Aceptable

Herbert

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
No tenía parking, no tenía coffee maker, no tenía friobar
Se hospedó 1 noche en agosto de 2021

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
TRANQUILO
Se hospedó 2 noches en agosto de 2021

10/10 Excelente

Jose L

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Buen hotel
El Hotel esta muy bien ubicado, en una lugar central para visitar la ciudad. La atención de Megan en la Recepción fue excelente, al igual que el servicio de los demás miembros incluida la seguridad del hotel. La zona es un poco ruidosa.
Se hospedó 1 noche en julio de 2021

10/10 Excelente

Blanca

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
La llave de
Se hospedó 1 noche en junio de 2021

10/10 Excelente

William

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2021

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Servicio y personal y condiciones de la propiedad
seguridad
Se hospedó 1 noche en mayo de 2021

10/10 Excelente

Elizabeth

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Betty, Chicago

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Restaurants are near by.
Se hospedó 3 noches en abril de 2024
Respuesta de General Manager, el 17 abr. 2024
Dear Betty,Thank you for staying at DoubleTree by Hilton Philadelphia Center City. It's great to hear you enjoyed our selection of nearby dining establishments. We hope you enjoyed your experience with us and look forward to seeing you again.Sincerely,Jim Salvo,General Manager

10/10 Excelente

Tim

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Na
Se hospedó 2 noches en agosto de 2023
Respuesta de General Manager, el 8 abr. 2024
Mahal na Tim,Salamat sa iyong pagsusuri at sa pagbibigay sa amin ng perpektong rating. Tunay na kasiyahan ang pagkakaroon mo bilang aming bisita, at umaasa kaming babalik ka sa lalong madaling panahon.Taos-puso,Jim Salvo,Punong tagapamahala

10/10 Excelente

Megan

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Sander was our concierge when we checked and he always made it a point to wave at us, coming or going. Loved the location and we had a corner room on the 8th floor which was nice and big for me and my two children. Highly recommend staying there.
Se hospedó 5 noches en marzo de 2024
Respuesta de General Manager, el 5 abr. 2024
Dear Megan,Thank you for your kind comments! There's no greater compliment than knowing you'd "highly recommend" us to others. It was a pleasure to have you and your family join us, and we are delighted you were impressed with our amazing location, wonderful corner room, and Sander's kind service. We look forward to welcoming you back to DoubleTree by Hilton Philadelphia Center City for many more memorable visits.Sincerely,Jim Salvo,General Manager

4/10 Malo

Rafael

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Smell of marijuana cigarette smoke in hallways and rooms. Dirty room with bad smell. Very disappointed with this stay with my family.
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 5 abr. 2024
Dear Rafael,Thank you for taking the time to leave a review. We are disappointed to hear about any inconvenience you encountered during your stay. Rest assured, we will use your feedback to improve the experience of future guests. Your suggestions are appreciated, and we hope to welcome you back for a more exceptional stay in the future.Sincerely,Jim Salvo,General Manager

8/10 Bueno

Richard Martin

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good location
Se hospedó 3 noches en marzo de 2024
Respuesta de General Manager, el 5 abr. 2024
Dear Richard,Thank you for taking the time to leave a review. We're happy to hear you were able to enjoy our beautiful and scenic location. It was our pleasure to welcome you to DoubleTree by Hilton Philadelphia Center City, and we hope you'll visit us again soon.Sincerely,Jim Salvo,General Manager

6/10 Aceptable

Stacy

Viaje familiar
No le gustó: Condiciones de la propiedad
It’s a bit shabby, the fire alarms kept going off, the rooms are noisy, the parking situation was a little confusing, and there was an irritating person selling Hilton timeshares in the lobby.
Se hospedó 3 noches en marzo de 2024

8/10 Bueno

Clarinda

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Enjoyed my stay
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager, el 1 abr. 2024
Dear Clarinda,Thank you for choosing to stay with us. Your satisfaction is our utmost priority, and we can't wait to have the opportunity to host you again at DoubleTree by Hilton Philadelphia Center City.Sincerely,Jim Salvo,General Manager

10/10 Excelente

Andy, Middletown

Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Services, el 9 abr. 2024
Thank you for the visit, Andy! Please keep us in mind whenever your travels bring you back to Philadelphia.

6/10 Aceptable

Antoinette

Viaje familiar
Le gustó: Servicio y personal
The property seemed to be neglected. The windows were not cleaned in a long time. My window leaked when it rained. The rest of the room was just dusty. I was on the 6th floor and I found a roach in my bathroom. The pool had a ring of dirt on the edges and was not heated well the pool area was cold and not very welcoming.
Se hospedó 3 noches en marzo de 2024
Respuesta de General Manager, el 31 mar. 2024
Dear Antoinette,While we thank you for being our guest, we are surprised and saddened to read your review. Our team takes great pride in our hotel and making sure our guests have all they need for a perfect stay, so we apologize if we dropped the ball during your visit. Your feedback will be shared with the team to ensure we are always offering our best. We hope you'll give us another opportunity to welcome you back and impress you with our improvements.Sincerely,Jim Salvo,General Manager

10/10 Excelente

Amanda

Viaje en grupo, Viaje familiar con niños
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
It was close to everything
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 31 mar. 2024
Dear Amanda,It was wonderful having you join us while visiting Philadelphia. We're thrilled our fantastic location suited your needs well, and we appreciate you mentioning it to your fellow travelers. Thank you for your perfect rating, and we hope you return soon.Sincerely,Jim Salvo,General Manager

8/10 Bueno

Gregory, Norfolk

Se hospedó 3 noches en marzo de 2024
Respuesta de Guest Services, el 9 abr. 2024
Thank you for the visit, Gregory! Please keep us in mind whenever your travels bring you back to Philadelphia.

10/10 Excelente

June

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wonderful stay at this Hilton property. Staff were friendly, helpful and courteous. Loved the cookies at check in. Parking was a breeze and more affordable than other hotels in the area. Lots of dining options nearby. Subway station right next to the hotel. We had planned to use the pool but never got to it so can’t say how it was. Overall a great experience. My only complaint was housekeeping missed some trash in our room - an empty beer can under the bathroom vanity and another plastic item under one of the beds but otherwise clean, no weird odors and great view!
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager, el 27 mar. 2024
Dear June,Thank you for your review and for giving us a perfect rating. It's wonderful to know that you had an enjoyable stay with us during your trip to Philly. Our team will be thrilled to know that they played a pivotal role in your experience, and we appreciate you mentioning our fantastic location, great value, and stunning views. We'll be sure to share your report with housekeeping to ensure our high standards of cleanliness are being met. Nevertheless, it was a pleasure having you at DoubleTree by Hilton Philadelphia Center City, and we hope you return soon. Sincerely,Jim Salvo,General Manager

10/10 Excelente

Joana, Tobyhanna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Services, el 9 abr. 2024
Thank you for the visit, Joana! Please keep us in mind whenever your travels bring you back to Philadelphia.

8/10 Bueno

Thomas

Le gustó: Servicio y personal
No le gustó: Limpieza
Room wasn’t the cleanest
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 27 mar. 2024
Dear Thomas,We appreciate you taking a moment to leave us a review. It is a pleasure to know you enjoyed your stay with us. However, it saddens us that your room was not up to your expectations. Rest assured, we will relay your concerns to our housekeeping team as we continue making improvements for our great guests. Thank you for choosing DoubleTree by Hilton Philadelphia Center City to host your stay, and we look forward to welcoming you again.Sincerely,Jim Salvo,General Manager

6/10 Aceptable

Lisa

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios
I hate that the toilet was low to the floor and the tub/shower was not fat girl-friendly.
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager, el 27 mar. 2024
Dear Lisa,Thank you for taking the time to review your recent stay. It's unfortunate to hear that our bathroom amenities weren't what you expected. Rest assured that your comments will be shared with our team as we continuously make improvements for our great guests. We appreciate your feedback and hope for a chance to make your next visit a much more memorable one.Sincerely,Jim Salvo,General Manager

10/10 Excelente

Sharnika

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was great!!
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 27 mar. 2024
Dear Sharnika,We appreciate you choosing DoubleTree by Hilton Philadelphia Center City. Our team is pleased you had a fantastic stay with us. Safe travels, and we hope you'll return soon for your next Philly getaway.Sincerely,Jim Salvo,General Manager

10/10 Excelente

Erica

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room was great. Adlene , I believe that was her name, checked us in and was wonderful. We cannot give her enough credit. I also loved how close the parking was. Our only slight disappointment was the sauna being closed, the pool was on the small side and too cold to enjoy. But honestly those are very small issues and we were happy with our stay.
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 26 mar. 2024
Dear Erica,It was wonderful having you join us recently. Adlene will be thrilled to know her hospitality left a memorable impression on you, and we're pleased our lovely accommodations were a highlight of your visit. Your feedback about the temperature of the pool will be shared internally for further consideration, as guest comfort is of the utmost importance. Thank you for your review, and we hope you return soon. Sincerely,Jim Salvo,General Manager

10/10 Excelente

Reza

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Downtown location . Near shopping
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 26 mar. 2024
Dear Reza,Thank you for choosing DoubleTree by Hilton Philadelphia Center City. We're thrilled you appreciated our downtown location, making it convenient for shopping excursions. Your satisfaction is paramount, and we eagerly anticipate your return to enjoy more of what our vibrant area has to offer.Sincerely,Jim Salvo,General Manager

10/10 Excelente

CLARISSA

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Awesome service and very clean
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager, el 26 mar. 2024
Dear Clarissa,Thank you for staying at DoubleTree by Hilton Philadelphia Center City. We appreciate your feedback. We are happy to hear about your great experience. Our staff is always there to help you in any way possible. We are delighted to hear that your stay met your expectations. Thank you again for your review. We hope to host you again soon.Sincerely,Jim Salvo,General Manager

8/10 Bueno

Aginah

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 22 mar. 2024
Dear Aginah,We recognize your time is valuable and appreciate the feedback you have provided. It is is great to know that you feel delighted. Overall it was a pleasure to have had you as a guest, and we look forward to welcoming you back. Sincerely,Jim Salvo,General Manager

10/10 Excelente

Mionni, philadelphia

Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Services, el 9 abr. 2024
Thank you for the visit, Mionni! Please keep us in mind whenever your travels bring you back to Philadelphia.

10/10 Excelente

Ederneys

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Services, el 9 abr. 2024
Thank you for the visit, Ederneys! Please keep us in mind whenever your travels bring you back to Philadelphia.

10/10 Excelente

Celesta

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The Doubletree in Center City is the perfect location for attending theater and other performances.
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager, el 21 mar. 2024
Dear Celesta, It was a delight to welcome you to DoubleTree by Hilton Philadelphia Center City during your recent visit. We're so happy to hear that our superb location added convenience to your visits to the theater. Thank you for your five-star rating, and we look forward to welcoming you back in the future!Sincerely,Jim Salvo,General Manager

8/10 Bueno

LaShauna

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room view was awesome..we could see the street view and entertainment. Hotel was really clean.
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 21 mar. 2024
Dear LaShauna,Thank you for choosing DoubleTree by Hilton Philadelphia Center City and for sharing your kind review. We are delighted you were impressed with our spotless accommodations and wonderful view. It would be an honor to welcome you back for another great visit.Sincerely,Jim Salvo,General Manager

8/10 Bueno

Aldrich

Se hospedó 3 noches en marzo de 2024
Respuesta de Guest Services, el 9 abr. 2024
Thank you for the visit, Aldrich! Please keep us in mind whenever your travels bring you back to Philadelphia.

6/10 Aceptable

Nicole

No le gustó: Condiciones de la propiedad
My room was right next to the elevators. You could hear the elevators going up and down the elevator shaft all night. The bathtub had rust marks on the tub, and there wasn't any bar soap in the bathroom. Some of the bathroom towels were stained...terribly off putting.
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager, el 16 mar. 2024
Dear Nicole,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any issues with noise and for any concerns about the bathroom. Your feedback helps us improve, and we'll pass it along to the appropriate staff members. If you're in the area again, please consider coming back to see us.Sincerely,Jim Salvo,General Manager

8/10 Bueno

Ambrose

Le gustó: Limpieza y servicio y personal
The hotel is kind of outdated they don’t have any USB ports except for on the clock radio. The plugs in the room are very loose. When you try to plug things in the safe in my room was not operational and the coffee machine in the room was very dirty inside I didn’t even want to make coffee, I also called for room service several times and kept getting a voicemail that said it was full so I never got to order other than that the staff was very friendly. The location is in a convenient area. The bed is comfortable.
Se hospedó 3 noches en marzo de 2024
Respuesta de General Manager, el 15 mar. 2024
Dear Ambrose,Thank you for choosing to stay with us at DoubleTree by Hilton Philadelphia Center City. Although we are pleased to hear you enjoyed your stay overall, we do wish it had been seamless. Guest feedback is always appreciated and we thank you for highlighting our convenient location, friendly staff, and comfortable accommodations. Your feedback on the areas we could improve on has been noted, and we will discuss as a team how we can improve for future guest visits. We hope you join us again. It was a pleasure hosting you.Sincerely,Jim Salvo,General Manager

10/10 Excelente

Maureen

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Came here for a fun weekend in the city and this hotel was perfect! Walking distance to so many things to do and restaurants to eat at! Will be staying here again
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager, el 12 mar. 2024
Dear Maureen,We're delighted you enjoyed your stay at DoubleTree by Hilton Philadelphia Center City! It's great to know that our location was ideal for your trip. Please come see us again soon.Sincerely,Jim Salvo,General Manager

10/10 Excelente

Terrance D.

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location friendly staff and spacious suites.
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 13 mar. 2024
Dear Terrance,Thank you for sharing your positive feedback with us. Providing excellent service and comfortable accommodations are top priorities for us. We hope to have the pleasure of welcoming you back to DoubleTree by Hilton Philadelphia Center City for another enjoyable stay in the near future.Sincerely,Jim Salvo,General Manager

6/10 Aceptable

Stephanie

Le gustó: Condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Oba

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Services, el 9 abr. 2024
Thank you for the visit, Oba! Please keep us in mind whenever your travels bring you back to Philadelphia.

10/10 Excelente

Pat

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Professional helpful staff
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 12 mar. 2024
Dear Pat,Thanks for joining us at DoubleTree by Hilton Philadelphia Center City. We work hard to provide enjoyable stays to our guests, so it's great that you appreciated our team members. Come back soon. Sincerely,Jim Salvo,General Manager

10/10 Excelente

Diana

Viaje en pareja
Our room & view were great! I enjoyed swimming in the indoor pool! Excellent location for cultural events, restaurants, & viewing City Hall
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager, el 12 mar. 2024
Dear Diana,It was wonderful having you stay with us during your time in Philadelphia. We're thrilled you had the chance to enjoy our sparkling pool, and we appreciate you mentioning our lovely accommodations and stunning views. Hopefully, you took full advantage of our convenient location. Thank you for your perfect rating, and we hope you return soon.Sincerely,Jim Salvo,General Manager