Ratings based on 1,449 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
94% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Wynnewood PA

Nice hotel - close to everything

Posted Mar 23, 2015
Pros: manager's reception, breakfast, room size, lots of mirrors in the room
Cons: beds and pillows need some significant upgrading. When I laid on the bed, I saw my feet, rather than the TV
Location: everything is close by - shopping, museums, etc
great hotel, large room with lots of mirrors, wonderful manager's reception, very friendly staff, horrible bed and pillows
Comment from Hotel Management
Mar 27, 2015 by James, Hotel Management
Thank you for taking the time to give us your valuable feedback on your recent stay. I am glad to hear you enjoyed our breakfast and evening reception. We pride ourselves on the oversized 2 room suites and our exceptional views. I am sorry that your bed and pillows did not meet your satisfaction. We will take a look into our current mattress and pillow stocks to see what we can rotate out to ensure our future guests do not have the same experience. Again thank you for taking the time to give your feedback and thank you for choosing the Embassy Suites Center City Philadelphia. James - Director of Rooms, Embassy Suites Center City
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel with tons of amenities

Posted Mar 17, 2015
I stay at this hotel every time I stay in Philadelphia. I love the size of the suites and the beds are very comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 17, 2015
Comfortable, clean room with great views. Very quiet and spacious.
3 out of 5
by A verified traveler

Staff is Great, Elevators are Not

Posted Mar 16, 2015
Pros: The service of the staff and the layout of the room.
Cons: The elevators.
The staff of this hotel was incredibly nice and I was very pleased with the treatment I received at this hotel. My only complaint is that the elevators are very small, and were always packed to the gills with people. I went for the St. Patrick's Day Parade, and the hotel was incredibly crowded in general, and waiting for a hotel or trying to navigate through the line at breakfast was annoying.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 15, 2015
Pros: The spacious, clean rooms and helpful staff offering where we could get some good local fare.
In a week's time we traveled between NY, Philadelphia and Georgetown for college campus tours. By far, the Embassy in Philadelphia was the best. Spacious, clean and great staff. The happy hour was a big plus on a very busy week.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom San Antonio

Center City Hotel

Posted Mar 15, 2015
Pros: Rooms are really large, would be great for families.
Cons: Provide more breakfast items, maybe something unique to Philadelphia. Redesign breakfast area to be more inviting. It felt cramped ,crowded and dark,
Location: Close to Suburban Station, Logan Square, Cathedral Basilica, City Hall, Franklin Institute, Rodin Museum,and restaurants
When we arrived at our hotel, they had no record of our reservation which I had booked through Expedia. Next time I will call ahead to make sure they have my reservation. We had been up since 3:30 am and were looking forward to getting to our room. I had to contact Expedia and they faxed my reservation to hotel. It took quite sometime, so we left our luggage with bellman and went exploring. By the time we got back in the evening our reservations were straightened out. Breakfast was fine.and evening reception ok.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Philadelphia

Nice hotel with a great view

Posted Mar 12, 2015
Had a great stay.Nice room with lovely view,breakfast buffet was delicious. I would definitely stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 9, 2015
Everything was amazing. The staff, the complimentary breakfast, and John the Valet guy was very helpful. I would return to this hotel without hesitations.
2 out of 5
by A verified travelerfrom PA

Posted Mar 6, 2015
I don't think it was that clean.. It needs an update on the building
Comment from Hotel Management
Mar 9, 2015 by ESPGM, Hotel Management
Thank you for taking the time to share your feedback regarding the Embassy Suites Center City hotel. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
2 out of 5
by A verified travelerfrom Washington DC

Tear Down this hotel

Posted Mar 6, 2015
Pros: The staff were very professional, friendly, and helpful.
Cons: The heating and plumbing systems are outdated and do not work.
Location: It is ideally suited to the museums of Philadelphia and fine restaurants and shopping.
The plumbing, heating, and insulation of this building are all inadequate. The bedroom was freezing. The hot water showers seem to be controlled in some other room. It's a shame because the location is great for museum-goers and the staff could not be better. But the building needs to be torn done and rebuilt.
Comment from Hotel Management
Mar 9, 2015 by ESPGM, Hotel Management
Thank you for sharing your recent experience regarding the Embassy Suites Center City hotel. Please accept our sincerest apologies for any aggravation or inconvenience you had during your visit. Please accept my apology with regards to problems with the HVAC system; we are in the mist of replacing all of the older HVAC units with a more efficient unit as quickly as possible. This is a vintage hotel and the issues you have mentioned will not go unnoticed, we will share your comments with our operations team and resolve them immediately. The hotel will undergo a complete rooms renovation in the fall this year and we hope that you come back to see the improvements.