Ratings based on 1,263 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
94% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom lancaster, pa

Nice place but quality has declined

Posted Dec 24, 2014
I have stayed at embassy suites 5 times. The hotel has a great breakfast and the manager social in the evening is nice. Nice to have separate living area and bedroom. The quality of housekeeping has decreased. Beds not made evenly. Not enough towels/toiletries in room. Stain on couch. Also every time I have stayed there has been a problem with the tv. I have to admit they do correct problems fairly quickly.
4 out of 5
Recommended
for Families
by A verified travelerfrom Seattle

Embassy Suites delivers

Posted Dec 24, 2014
Pros: Location, value and service
Cons: Bigger bathroom
Location: All the museums, downtown sights,
Nice hotel, free breakfast and happy hours, both wIth extensive items. Close to all downtown sights.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Philadelphia, PA

Good location

Posted Dec 23, 2014
I like the fact that TGIF is downstairs, close to the museums. Chinatown not too far.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom York, Maine

Location

Posted Dec 22, 2014
Pros: The location was perfect for my needs. Breakfast saved us time, and was very good. The nighlty happy hour was welcome at the end of a long day.
Cons: The spped of the elevators; and adding free internet service.
Location: As the hotel is on the Benjamin Franklin Parkway, the culture of the city is at your front door. We also felt very safe.
Hotel is in a good location to everything in the city. I would stay here again. two draw backs; one being very slow elevators, the second being having to pay for internet.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom york,pa

1 night getaway

Posted Dec 22, 2014
I was headed to philly on a Friday night and needed a place to stay. Found a deal on expedia. The room was a 2 bed suite. I t actually was better than I thought. The beds were in a seperate area. Spacious w/ a balcony. It included a free breakfast buffet. Vallet parking, plus there were cabs lined up out back. The front desk people were super friendly n helpful. I would definitely stay here again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom lancaster,pa

Great location! Awesome views fron the 14th floor!

Posted Dec 20, 2014
Did an overnight stay...eat, sleep, shop Came in on Amtrak. Quick taxi ride to hotel! Great view from 14 th floor, only problem, hot water can't make it to 14. Although, I can't. Wait to come back!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New York, NY

Posted Dec 20, 2014
Pros: There was a very loud group having a party directly over my room. When I called the front desk, they sent management to check out was going on. Befo
Cons: One of the lamps in the room was not working. The thermostat didn't fully work.
Location: Great location, everything was within walking distance.
My stay was pleasant. The staff was great and the breakfast was nice and hot.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Hartford, Ct

Great stay in Philly

Posted Dec 17, 2014
Pros: Free breakfast and the nightly social was fun.
Cons: The store was small and had no aspirin or medical products. (COLD or Stomach upset)
Location: Center downtown , everything was close drive. Zoo, liberty square and Stadium.
The staff was friendly and helpful even to Cowboy fans. Had a great time.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom maine

Very convenient

Posted Dec 16, 2014
Pros: The breakfast! Wonderful full buffet
Had a wonderful time in Philly. Hotel was great,close to the many things we where looking to do. The Phlash bus was great with a stop right next to the hotel. Staff very friendly and helpful.
3 out of 5
by A verified traveler

Posted Dec 12, 2014
Pros: Conveince
Cons:
Location:
Hot air system extremely noisy. Even shutting the heat off the system was still blowing. Not enough hot water.
Comment from Hotel Management
Dec 15, 2014 by ESPGM, Hotel Management
Thank you sharing your recent experience regarding the Embassy Suites Center City hotel. Please accept my sincerest apologies regarding the HVAC system, we are in the process of replacing the older units with a much more efficient unit. I hope the lack of hot water did not cause too much inconvenience, the issue has been resolved and we hope that you’ll come back to see us soon. Please know that this was an anomaly and not the norm for this hotel and please accept our apology.