Ratings based on 810 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom PA

You can do better

Posted May 29, 2015
Pros: Price was very low when I needed a room for a night. Otherwise, only adequate.
Cons: Not sure they can help the location but, as noted above, it's not ideal for much beyond a convention.
Location: See above.
For a convention-goer, the location is OK, adjacent to the convention facility. For others, it's blocked from the main attractions of the city by the huge convention center. The interesting restaurants, historic sites etc., with the exception of Reading Terminal Market, are on the south side and the hotel sits to the north. The immediate surroundings are not a particularly pleasant When I checked in, the person at the front desk was chatting away with someone else in line and the discussion appeared to be friendly and personal -- and while that's a nice thing it meant I had to wait five minutes just standing there while hotel business was not being conducted. The room was adequate, but not noise-proof enough to keep out traffic noise from the street. I chose the hotel for a one night business stay because the price happened to be marked way down. It wasn't a terrible stay but I would pay a little more for nicer and better location. Final note -- I believe that despite the name, it's not actually a Sheraton, a name I associate with fairly good, if not excellent, quality. My understanding is that Sheraton basically rents its name out to other hotel companies, as is the case here.
3 out of 5
for Everyone
by A verified travelerfrom CT

Nice hotel. Located in a conveinet location.

Posted May 26, 2015
Called the night before requesting an early check in and was told that it would be noted in my reservation and to call the next morning to confirm it. Called the next morning and the phone kept going to a voicemail box. Called about 15 more times and got the same voicemail box. I decided to just go to the hotel, it was around 1:45pm and asked about the early check in. The two ladies at the front desk told us no one had checked out, even though they tell you there's no late check out, and that there were no rooms available for early check in. I explained to them that we drove all the way from Connecticut and we tried calling multiple times. One of the ladies said "We recieved calls." So I called in front of them and they were dumb founded that there phones didn't work. No one offered to speed up someone cleansing a room for us and told us to come back after 3pm. Very rude and inconsiderate. The gentleman that was there later on in the afternoon was ABSOLUTELY amazing! He apologized for their mistakes and made sure we were well taken care of! Other than the two ladies in the front, the hotel was very nice. Some things were broken and some of the sheets were stained but the bed was comfy after requesting new sheets.
2 out of 5
for Everyone
by A verified traveler

Charges for a microwave

Posted May 17, 2015
Ummm so this place is grest for an one night stay...thats it. Stay wasnt terrible but was simply one level above a motel 6. One night stay only!!!
3 out of 5
by A verified travelerfrom NJ

Good location; overall, just OK

Posted Apr 15, 2015
Pros: Location, Customer service was good
Cons: Cleanliness, needs updating
Location: Thumbs up on the location, easy hotel parking
It's reasonably priced and good for an overnight stay in Philly - good location - but overall, the cleanliness and atmosphere/ambiance needs improvement.
5 out of 5
for Everyone
by A verified travelerfrom Lehigh Valley, PA

Clean hotel close to convention center.

Posted Apr 1, 2015
Friendly staff. Clean hotel close to convention center. My daughter plays volleyball and we travel a lot. By far one of the best hotels I've ever stayed in. Would absolutely recommend this hotel.
5 out of 5
for Everyone
by A verified travelerfrom GA

Nice hotel close to Temple University

Posted Mar 26, 2015
The hotel staff was nice and was always very kind and helpful.
3 out of 5
for Everyone
by A verified travelerfrom sUFFERN, ny

Posted Mar 16, 2015
Cons: a decent breakfast choice
Location: close to where business meeting was taking place
ok - not much to write about - parking lot next door was fine
4 out of 5
for Everyone
by A verified travelerfrom Delaware

Convenient Location! Great hotel!

Posted Mar 14, 2015
Pros: Proximity to Convention Center and restaurants.
Cons: Continental breakfast included with stay.
Location: Best of all, Convention Center across the street. Reading Terminal Market a block away. Restaurants all around.
We were in town for the Philadelphia Flower Show. Only our second time in Philadelphia. The Convention Ceneter was across the street from the hotel. So convenient! The Reading Terminal Market was a block away and offered a great place to eat and shop. Panera was also close by. Chinatown was two blocks away and there were many restaurants in the immediate area. Museums less than a mile away. After the Flower Show, it was nice to relax in the lounge of the hotel. The hotel staff were very courteous and helpful. I would definitely stay there again!
4 out of 5
for Everyone
by A verified travelerfrom Pennsylvania

Great location

Posted Mar 9, 2015
Pros: Location.
Location: Convention center is right across the street.
Great location next to the convention center. Wonderful, helpful staff.
2 out of 5
for Couples
by Douglasfrom Ebensburg, PA

Not so comfortable

Posted Mar 5, 2015 
Great location to stay for Philly Flower Show. Biggest problem with room was the heating system - room was hot and cold the whole time, never maintained a constant temperature. Also we were on 2nd floor along Race Street, and it was very loud.