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Reviews of Holiday Inn Express Philadelphia NE - Langhorne, an IHG Hotel

2.5 out of 5
Holiday Inn Express Philadelphia NE - Langhorne, an IHG Hotel
3101 West Cabot Boulevard, Langhorne, PA

Reviews

8.2

Very Good

Rating 10 - Excellent. 452 out of 1004 reviews" "
Rating 8 - Good. 305 out of 1004 reviews" "
Rating 6 - Okay. 125 out of 1004 reviews" "
Rating 4 - Poor. 56 out of 1004 reviews" "
Rating 2 - Terrible. 66 out of 1004 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jocelyn, Edison

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for the value!!
Stayed 1 night in Mar 2024

8/10 Good

Jeevan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, clean rooms, good breakfast, nice ambience overall. Only issue is its near highway so cant walk around to nearby restaurants.
Stayed 2 nights in Apr 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Staff was extremely courteous
Stayed 2 nights in Apr 2024

10/10 Excellent

Nattie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Apr 2024

10/10 Excellent

RHONDA, Levittown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024

8/10 Good

Bruce, Pittsburgh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, my experience with this location was good. The staff were professional and pleasant throughout our time there. My only complaint is the HVAC in my room (418) was out dated. The thermostat was old, I mean really old, where it looked like it could have been in a home in the 1970's. When the blower came on it was really, really loud. Other than that it did it's job.
Stayed 2 nights in Mar 2024
Response from Dhruv, Holiday Inn Express, Langhorne Team on Mar 30, 2024
Dear Bruce,Thank you for taking the time to share your experience with us. We're glad to hear that overall, your stay at our location was good and that you found our staff to be professional and pleasant.We apologize for any inconvenience caused by the outdated HVAC system in your room. Your feedback is valuable to us, and we will address this issue with our maintenance team to ensure that such issues are resolved promptly.We appreciate your understanding and hope to welcome you back for an even better experience in the future.Best regards,

4/10 Poor

Jovella, Philadelphia

Stayed 3 nights in Mar 2024

10/10 Excellent

sibin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Dhruv, Holiday Inn Express, Langhorne Team on Mar 30, 2024
Dear Sibin,On behalf of Holiday Inn Express, thank you for taking the time to leave a review of our hotel. We look forward to seeing you again the next time life travels return you to our city. Best Regards,

10/10 Excellent

Mathew

Liked: Cleanliness, staff & service, property conditions & facilities
They were friendly and nice and one of the best breakfasts that was available for me
Stayed 3 nights in Mar 2024
Response from Dhruv, Holiday Inn Express, Langhorne Team on Mar 30, 2024
Dear Mathew,On behalf of Holiday Inn Express, Thank you for taking the time to leave a review of our hotel. We look forward to seeing you again the next time life travels return you to our city. Best Regards,

2/10 Terrible

Levi

Stayed 1 night in Mar 2024

10/10 Excellent

Evelyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At the front desk, the worker was so nice checking us in and out. She was easy to talk to and I’m actually very shy but she was very welcoming. Not so bad for my 1st time checking in Holiday inn, thank you :)
Stayed 1 night in Mar 2024
Response from Dhruv, Holiday Inn Express, Langhorne Team on Mar 30, 2024
Dear Evelyn,Thank you for sharing a review of your recent experience. Our team here at Holiday inn express is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.Warm Regards,

2/10 Terrible

Ramon

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Dhruv, Holiday Inn Express, Langhorne Team on Mar 22, 2024
Dear Guest,Thank you for taking the time to leave a review of our Hotel. We look forward to having you and your family stay with us again and again.Best Regards,

10/10 Excellent

Glaciene

Stayed 1 night in Mar 2024

10/10 Excellent

Ana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just wish breakfast was earlier. We had to leave without eating breakfast. Everything else was perfect
Stayed 1 night in Mar 2024
Response from Dhruv, Holiday Inn Express, Langhorne Team on Mar 13, 2024
Dear Ana,Thank you for your feedback and positive rating! We're delighted to hear that you had a perfect stay at Holiday Inn Express, Langhorne. We understand your desire for an earlier breakfast, and while we aim to accommodate our guests' needs, we do apologize for any inconvenience caused by the timing. We appreciate your understanding and hope to welcome you back for another enjoyable stay.Best regards,

10/10 Excellent

Gretchen

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff! Clean room! Overall great experience.
Stayed 1 night in Mar 2024
Response from Dhruv, Holiday Inn Express, Langhorne Team on Mar 13, 2024
Dear Gretchen,Thank you for sharing a review of your recent experience. Our team here is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.Warm Regards,

10/10 Excellent

Myriam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Dhruv on Mar 4, 2024
Dear Myriam,Thank you for taking the time and sharing your feedback regarding your stay! We’re glad that we could make your stay fantastic at our Hotel. We’d be happy to serve you again with the same awesomeness next time you visit in Holiday Inn Express at Langhorne.

10/10 Excellent

Robert, Newville

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price. Highly recommend.
Stayed 1 night in Mar 2024
Response from Dhruv on Mar 4, 2024
Dear Myriam,Thank you for taking the time and sharing your feedback regarding your stay! We’re glad that we could make your stay fantastic at our Hotel. We’d be happy to serve you again with the same awesomeness next time you visit in Holiday Inn Express at Langhorne.

8/10 Good

Paul, Erie

Liked: Cleanliness, staff & service, property conditions & facilities
Was a good value for the price
Stayed 1 night in Mar 2024
Response from Dhruv on Mar 3, 2024
Dear Paul,We're pleased to hear that you found our hotel to be a good value for the price. Your satisfaction is important to us, and we strive to offer exceptional value to all our guests. Thank you for your review, and we hope to welcome you back soon.Best regards,

8/10 Good

Brad

Business traveler
Liked: Cleanliness, property conditions & facilities
great place to stay for business.
Stayed 1 night in Feb 2024
Response from Dhruv on Mar 3, 2024
Dear Brad,Thank you for your feedback! We're delighted to hear that you found our hotel to be a great place to stay for business. Your satisfaction is our priority, and we're glad we could meet your needs. If there's anything else we can do to improve your experience next time, please let us know. We look forward to hosting you again soon!Warm regards,

6/10 Okay

Yvonne

Traveled with family
Cannot complain about the accommodation, it was of a very high standard . I qould like to say that I am totally disappointed about the $100.00 security deposit they added to my credit to be returned after 5-7 buisness days . This is a classic example of a selective hidden fees that I am certain was not applied to all the guest who checked in that evening.
Stayed 1 night in Feb 2024
Response from Dhruv on Feb 27, 2024
Dear Guest,Thank you for taking the time to leave a review of our Hotel. We look forward to having you and your family stay with us again and again.Best Regards,

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very pleasant and helpful. Greatly appreciated.
Stayed 1 night in Feb 2024
Response from Dhruv on Feb 27, 2024
Dear Donald,Thank you for the wonderful feedback! We're thrilled to hear that you found our staff pleasant and helpful during your stay. Providing excellent service is our priority, and we're delighted that we could make your experience enjoyable. We look forward to welcoming you back in the future!Best regards,

10/10 Excellent

Filiberto

Stayed 2 nights in Feb 2024
Response from Dhruv, Holiday Inn Express, Langhorne Team on Mar 30, 2024
Dear Filiberto,Thank you for taking the time to leave a review of our Hotel. We look forward to having you and your family stay with us again and again.Best Regards,

10/10 Excellent

Olivia

Business traveler, Traveled with family
Liked: Amenities
Good customer service and breakfast!
Stayed 3 nights in Feb 2024
Response from Dhruv on Feb 27, 2024
Dear Olivia,Thank you for the fantastic review! We're thrilled to hear that you enjoyed our customer service and breakfast offerings. Providing a great experience for our guests is what we strive for, and we're delighted that we succeeded during your stay. We can't wait to have you back for another wonderful experience!Warm regards,

6/10 Okay

Cezara

Liked: Cleanliness, staff & service
Not enough parking for guests
Stayed 1 night in Feb 2024
Response from Dhruv on Feb 27, 2024
Dear Cezara,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced regarding parking availability. Your comments are valuable, and we'll look into ways to improve it. We appreciate your understanding and hope to have the chance to welcome you back for a more enjoyable stay.Best regards,

8/10 Good

Andre

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like everything everything was made perfect that I would enjoy my stay
Stayed 2 nights in Feb 2024
Response from Dhruv on Feb 27, 2024
Dear Andre,On behalf of Holiday Inn Express, thank you for taking the time to leave a review of our hotel. We look forward to seeing you again the next time life travels return you to our city. Best Regards,

10/10 Excellent

Peggy

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Dhruv on Feb 27, 2024
Dear Peggy,On behalf of Holiday Inn Express , thank you for taking the time to leave a review of our hotel. We look forward to seeing you again the next time life travels return you to our city. Best Regards,

8/10 Good

Ashley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The young lady at the front desk was very friendly and easy to work with.
Stayed 2 nights in Feb 2024
Response from Dhruv on Feb 27, 2024
Hi Ashley,Thanks for your feedback! We're happy to hear that you found our front desk staff friendly and helpful. We appreciate your review and hope to welcome you back soon for an even better experience.Best regards,

10/10 Excellent

Sulyman

Liked: Cleanliness, staff & service, property conditions & facilities
Easy parking and quiet.
Stayed 1 night in Jan 2024
Response from Dhruv on Feb 27, 2024
Dear Sulyman,Thank you for taking the time to leave a review of our Hotel. We look forward to having you and your family stay with us again and again.Best Regards,

8/10 Good

Robin

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and quiet.
Stayed 1 night in Jan 2024
Response from Dhruv on Feb 27, 2024
Dear Robin,Thank you for taking the time to leave a review of our Hotel. We look forward to having you and your family stay with us again and again.Best Regards,

8/10 Good

Joe

Stayed 1 night in Jan 2024
Response from Dhruv, Holiday Inn Express, Langhorne Team on Mar 30, 2024
Dear Joe,Thank you for taking the time to leave a review of our Hotel. We look forward to having you and your family stay with us again and again.Best Regards,

8/10 Good

William

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities
Not a bad spot, friendly people
Stayed 2 nights in Jan 2024
Response from Dhruv on Feb 27, 2024
Dear William,Thank you for taking the time to leave a review of our Hotel. We look forward to having you and your family stay with us again and again.Best Regards,

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Dhruv on Feb 27, 2024
Dear Stephen,On behalf of Holiday Inn Express, thank you for taking the time to leave a review of our hotel. We look forward to seeing you again the next time life travels return you to our city. Best Regards,

8/10 Good

Ricardo I

Stayed 1 night in Jan 2024
Response from Dhruv on Feb 27, 2024
Dear Ricardo,Thank you for taking the time to leave a review of our Hotel. We look forward to having you and your family stay with us again and again.Best Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A VERY NICE PLACE TO STAY!
I was very pleased with the service. Staff were friendly and courteous.
Stayed 2 nights in Dec 2023
Response from Dhruv on Jan 9, 2024
On behalf of Holiday Inn Express, thank you for taking the time to leave a review of our hotel. We look forward to seeing you again the next time life travels return you to our city. Best Regards,

8/10 Good

Plinio

Traveled with partner
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Dhruv on Jan 9, 2024
Thank you for taking the time to leave a review of our Hotel. We look forward to having you and your family stay with us again and again.Best Regards,

8/10 Good

mike

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Dhruv on Feb 27, 2024
Dear Mike,On behalf of Holiday Inn Express, thank you for taking the time to leave a review of our hotel. We look forward to seeing you again the next time life travels return you to our city. Best Regards,

10/10 Excellent

Arkadiy

Liked: Cleanliness, staff & service, property conditions & facilities
I like it
Stayed 1 night in Dec 2023
Response from Dhruv on Feb 27, 2024
Dear guest,On behalf of Holiday Inn Express, thank you for taking the time to leave a review of our hotel. We look forward to seeing you again the next time life travels return you to our city. Best Regards,

2/10 Terrible

Lori

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The night we arrived the staff person was friendly & helpful. The lobby & dining areas were well kept & nicely decorated. Those were the only good things about our stay. The room was old & cramped. The window shades were literally in shreds. The bathroom looked reasonably clean but the bathtub did not look clean at all. The beds were hard as rocks. They were so bad we couldn't sleep on them. There was too much furniture jammed into the room. Minor things could have improved it, like hanging the TV on the wall instead of placing it on a large piece of basically useless furniture. There was no storage. One plus, there was a nice desk, but you could barely get to it because there was hardly any walkway between it & the bed. I believe this room was originally designed as a room with a single bed, but Hampton Inn jammed two beds into the small space. You could not access the sides of the beds. They were jammed up against the sides of the walls so you could only get in the bed from either one side or the bottom of the bed. Not great for couples, since someone had to crawl across the bed to get in & out of bed. Breakfast was awful. Eggs ran out by 9:00, tho breakfast went till 10. When guests inquired about the staff was rude & yelled. All of the food was cold & the milk was warm. There was hot water & decaf, but the coffee was hot, brown H2O-tasted like grounds were reused many times. Our room was never leaned in 4 days we were there. We'll never go back to Hampton Inn again.
Stayed 3 nights in Dec 2023
Response from Dhruv on Dec 28, 2023
Dear Lori,We appreciate your feedback, and we sincerely apologize for the numerous issues you encountered during your stay. Your comments regarding the room condition, beds, and breakfast experience are concerning, and we take them seriously. This falls short of our standards, and we are committed to addressing these issues to ensure a better experience for our guests. We apologize for any inconvenience caused, and we appreciate your feedback as it helps us improve our services.Best regards,

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, room comfort
Xmas Eve PA style
Great holiday get away with my husband! Amazing location! Friendly and helpful staff! Breakfast was just right! The decor was at its best! Clean room and right room size! Very comfortable
Stayed 1 night in Dec 2023
Response from Dhruv on Dec 25, 2023
Dear Maria, Thank you so much for your positive review. It is important to hear every complaint but it is refreshing to know when we have provided exactly what our guest expect. Our Holiday Inn Express family hope to see you and your family again really soon the next time you’re in Langhorne PA.Sincerely

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Dhruv on Dec 25, 2023
On behalf of Holiday Inn Express, thank you for taking the time to leave a review of our hotel. We look forward to seeing you again the next time life travels return you to our city. Best Regards,

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Dhruv on Dec 22, 2023
Greetings, thank you so much for your positive review. It is important to hear every complaint but it is refreshing to know when we have provided exactly what our guest expect. Our Holiday Inn Express family hope to see you and your family again really soon the next time you’re in Langhorne PA.Sincerely,

8/10 Good

Roseland

Stayed 3 nights in Dec 2023
Response from Dhruv on Dec 22, 2023
On behalf of Holiday Inn Express, Thank you for taking the time to leave a review of our hotel. We look forward to seeing you again the next time life travels return you to our city. Best Regards,

4/10 Poor

Bethany

Traveled with family
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Dhruv on Dec 22, 2023
On behalf of Holiday Inn Express, Thank you for taking the time to leave a review of our hotel. We look forward to seeing you again the next time life travels return you to our city. Best Regards,

10/10 Excellent

Karla, HArtford

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Dhruv on Dec 22, 2023
On behalf of Holiday Inn Express, Thank you for taking the time to leave a review of our hotel. We look forward to seeing you again the next time life travels return you to our city. Best Regards,

6/10 Okay

Manny

Stayed 1 night in Dec 2023
Response from Dhruv on Jan 9, 2024
Thank you for taking the time to leave a review of our Hotel. We look forward to having you and your family stay with us again and again.Best Regards,

10/10 Excellent

Scott

Business traveler
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Dhruv on Dec 22, 2023
Greetings, thank you so much for your positive review. It is important to hear every complaint but it is refreshing to know when we have provided exactly what our guest expect. Our Holiday Inn Express family hope to see you and your family again really soon the next time you’re in Langhorne PA. Sincerely,

6/10 Okay

Kristine K

Traveled with family
Disliked: Cleanliness
Only about 5 TV channels and none even local channels. Had to watch Nickelodeon for 5 nights. Asked the front desk said they were working on it. Rooms need a little updating. Bed was comfortable.
Stayed 5 nights in Dec 2023
Response from Dhruv on Dec 22, 2023
Dear Kristine,Thank you for your feedback. We apologize for the inconvenience with the TV channels and appreciate your understanding as we work on resolving the issue. It's good to hear that you found the bed comfortable. We'll take your comments into consideration for future improvements. We hope to have the opportunity to serve you better in the future.Best regards,

10/10 Excellent

Karla, HArtford

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Dhruv on Dec 22, 2023
Greetings, thank you so much for your positive review. It is important to hear every complaint but it is refreshing to know when we have provided exactly what our guest expect. Our Holiday Inn Express family hope to see you and your family again really soon the next time you’re in Langhorne PA. Sincerely,

10/10 Excellent

Angela

Traveled with family and small children
Stayed 1 night in Dec 2023
Response from Dhruv on Dec 22, 2023
Greetings, thank you so much for your positive review. It is important to hear every complaint but it is refreshing to know when we have provided exactly what our guest expect. Our Holiday Inn Express family hope to see you and your family again really soon the next time you’re in Langhorne PA. Sincerely,

4/10 Poor

Natalie

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The girl at the front desk had a very nasty attitude. We only stayed for 1 night and left the room in a very clean condition but they have yet to return our $100 deposit. Overall the place is convenient for a short stay, the management just needs to hire better staff with excellent customer service
Stayed 1 night in Dec 2023
Response from Dhruv on Dec 22, 2023
Thank you for choosing our hotel. The information you provided does not meet our level of expectations for that I sincerely apologize. I have distributed your response to the proper departments to make sure these types of issues are isolated. I hope you this does not prevent you from staying at our hotel in the future. Thank you again for staying and we will see you next time.