Ratings based on 560 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 21, 2015
Staff does a great job--I left something in the room at checkout and they had it waiting for me at the front desk.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Boston, MA

Veru nice hotel. Good location. Very noce bellman.

Posted May 20, 2015
We were there for daughters graduation from UPenn dental school. Very good location to her apartment & restaurants. Staff very helpful.
2 out of 5
by A verified travelerfrom Philadelphia, Pa

Weekend Night at The Hyatt

Posted May 20, 2015
Pros: The beds we very comfortable
Cons: Parking, Staff, Note complimentary breakfast does not apply if booking through expedia.com
First, finding the correct entrance to the hotel was a nightmare. It's down a small alley way that isn't labeled at all. Throughout the entire parking garage there was only 5, very tight, spots left leaving A LOT of concern for the well being of your car. upon check-in the guy at the desk seemed very nice. We were told about a COMPLIMENTARY breakfast the following morning from 6 to 11. I had booked 1-king size bed but was told all they had was a double queen when we arrived. The next morning we took advantage of this benefit the hotel offered. Our server was also very nice. At the end of the meal she advised us to give the receipt to the front desk to "take it off our total bill." As we were checking out, we waited in a long line which was very inconvenient. Suddenly the phone rang. Someone from the restaurant called downstairs believing we had skipped out on the bill. Then the hotel clerk proceeded to tell us that if we booked to expedia.com the breakfast we not free. The clerk was extremely rude. When we originally checked in the hotel clerk clearly knew we had booked through expedia.com and still proceeded to tell us about this "complimentary breakfast."
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 19, 2015
Excellent staff, extremely accommodating, friendly and very helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 5, 2015
Great location, great shops esp. private entrance to tiffany & co. Would stay again
5 out of 5
Recommended
for Everyone
by A verified traveler

Quality hotel in a great location!

Posted Apr 27, 2015
Cons: Elevators took a long time.
I really loved staying at this hotel. I booked a king room and it was clean, elegant and comfortable. The staff was friendly and attentive. There is a beautiful restaurant/lounge on the 19th floor, and the gym is amazing! Even better still was a starbucks on the first floor and lots of boutique shops!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Luxurious hotel in the heart of Broad Street

Posted Mar 31, 2015
This place is so nice that I almost don't want to tell people about it to be sure I can get a room whenever I want. Comfy beds, classic decor. Friendly staff and a great restaurant. Great for a romantic getaway
4 out of 5
Recommended
for Everyone
by A verified travelerfrom B., New Jersey

Fancy, big room, little window, lots of wall paper

Posted Mar 31, 2015
I was having a surprise birthday party for my girlfriend in center city and needed a place to stay within walking distance. The hotel is close to all great bars, restaurants (Del Friscos in particular), and shopping. The staff is very friendly, especially when you stumble through the entrance at 3am looking for bottles of water. I was also able to check in on the way to dinner - literally took less than a minute. There's parking attached to the hotel which is always a concern for me when staying in the city. Convenience comes at a price of $30 (overnight), although this shouldn't be a concern when staying here in the first place. That's usually the going rate for overnight city parking anyway. I went with a standard king room. The room was very large, but there wasn't much in it - a bed, two night stands, and a TV. It was all we needed, but just don't expect more. The bathroom felt pretty dated - I know it's the hotel's vibe to be vintage, but classic chic with modern ammentities is always appreciated at this price. There was a very small window looking into some sort of banquet hall area. I would have paid more for a better view, but the Expedia description didn't really speficy. Wasn't a big deal. The hotel overall is very old, but well kept... Both of which add to its appeal. My girlfriend joked that hallways were something out of the shining. Joking aside, she was very impressed, as was I. I will definitely go back when I need a place to stay in Philly.
3 out of 5
by A verified traveler

Posted Mar 20, 2015
The hotel overall was comfortable and the location was convenient to visit many hot spots in the city. And the food court was also helpful. But the rooms needs to be cleaner.. the interior was pretty old and II saw many dusts in everywhere..
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 19, 2015
stayed for 1 night, check in and out was totally easy, no issues encountered, hotel staff were great