Ratings based on 851 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

problems from the start

Posted Oct 20, 2014
arrived to have dog barking in room next door,toilet seat broken,confusing purchase of breakfast and parking options.
5 out of 5
Recommended
for Everyone
by A verified traveler from MN

Beautiful views!

Posted Oct 19, 2014
Pros: Great location. Great staff. Very nice rooms.
Staff was always very helpful and kind! Easy to get to and convenient for trips around city.
5 out of 5
Recommended
for Everyone
by A verified traveler from Kansas

Posted Oct 13, 2014
Pros: Location, cleanliness helpfulness
Location: On family business. Not much time for sightseeing.
Very helpful staff throughout hotel. Very helpful when we needed to extend stay.
Comment from Hotel Management
Oct 15, 2014 by GuestRelationsAssociate, Hotel Management
Carol, I'm so happy to hear the efforts made by our staff were instrumental in your positive past stay. I would like to thank you for choosing Hyatt. I hope you will come visit again. Regards, Paul R. - Guest Relations Associate
3 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Amazing view, annoying staff at front desk.

Posted Oct 6, 2014
Pros: Awesome view. Sweetest old man bartender. Great breakfast.
Cons: Food that is not candy bars and potato chips should always be available after midnight. I had to have pretzels for dinner. :(
Location: Penn's Landing's Festival Pier was amazing.
The bartender at this hotel is phenomenal. I love him! The man who worked the front desk during the midnight shift was rude and unhelpful and refused to explain to me why late night sandwiches were not available, even though there was a directory in my room that said they were.
5 out of 5
Recommended
for Everyone
by A verified traveler from Allentown pa

Great location, friendly staff.

Posted Oct 6, 2014
Enjoyed our stay, easy check in and check out, friendly staff went above and beyond to make sure we had everything we needed.
Comment from Hotel Management
Oct 15, 2014 by GuestRelationsAssociate, Hotel Management
I am happy to hear that you enjoyed your stay at Penn’s Landing! We try to make everything as easy as possible for the you during your entire stay. I hope you come back to visit us again soon. -Cassie B Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location. Walk to Old City and Ind. Hall.

Posted Oct 5, 2014
Room was ready at 11:30. Room was clean and quiet. Did the free breakfast, great deal.
Comment from Hotel Management
Oct 18, 2014 by GuestRelationsAssociate, Hotel Management
Thank you for your great feedback! Sounds like you really had the Hyatt experience. I to think our breakfast is great. Regards, Thimothy C. – Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 1, 2014
Pros: Waterfront view
Location: Within walking distance of historical sites and restaurants
We took a long weekend to visit Philadelphia historical sites and attend a Philies game. The hotel staff were pleasant and helpful.
Comment from Hotel Management
Oct 3, 2014 by GuestRelationsAssociate, Hotel Management
Thank you for providing feedback regarding your stay at Hyatt Regency Philadelphia at Penn's Landing. I'm so delighted to hear that you enjoyed your stay and our wonderful associates. We are lucky to have great people working with us. I will certainly forward your feedback to our management team. I hope you have the opportunity to stay with us again. Becky S-Guest Relations Associate
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location, Easy access

Posted Sep 29, 2014
Pros: Location
Cons: Our room was uncomfortably warm. Even after setting thermostat to 60 degrees, the room remained warm and stuffy.
Check-in was easy and the staff was friendly. Had a beautiful room overlooking the city.
4 out of 5
Recommended
for Everyone
by A verified traveler from Renton, wa

Diamond in the rough

Posted Sep 27, 2014
Pros: The room was very comfortable and the breakfast was very good.
Cons: Wifi should be free
Location: On the waterfront. Independence Hall.
So nice to have a bit of luxury in a part of Philly that doesn't offer a lot of it. We were very happy with the stay, the room, the staff.
Comment from Hotel Management
Oct 21, 2014 by GuestRelationsAssociate, Hotel Management
Thank you for taking the time to provide feedback regarding your stay. I am glad you enjoyed your rooms, our location and the great service! I will be sure to share your thoughts about the WiFi with the rest of my management team. I hope you get to stay with us again soon. Warm Regards, Belinda M - Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler from rowan

We loved it. Clean Simple And everyone Was happy

Posted Sep 8, 2014
Great! Everything was quick and accurate during check in. Breakfast was fantastic. Taxi access was awesome. Beautiful view!
Comment from Hotel Management
Sep 15, 2014 by GuestRelationsAssociate, Hotel Management
Thanks for sharing your experience at the Hyatt Regency Philadelphia at Penn’s Landing. I’m delighted you enjoyed your stay and view. It’s good to hear your check in was quick and easy and the breakfast great. I will pass on your comments to our management team. Lois M Hyatt Guest Relations