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Opiniones de Renaissance Philadelphia Downtown Hotel

4 out of 5
Renaissance Philadelphia Downtown Hotel
401 Chestnut St, Philadelphia, PA

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 557 de 1005 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 255 de 1005 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 107 de 1005 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 49 de 1005 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 37 de 1005 opiniones" "

9.0/10

Limpieza

9.0/10

Servicio y personal

8.0/10

Servicios

8.4/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

alejandro

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Great hotel Staff not so kind
Se hospedó 3 noches en febrero de 2023

8/10 Bueno

MARIA OTILIA

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 3 noches en marzo de 2022

8/10 Bueno

Expedia

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
La habitación muy amplia aunque la iluminación no es buena y el aire acondicionado genera ruidos por lo demás bien
Se hospedó 1 noche en abril de 2021

6/10 Aceptable

Cliente verificado

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
No me gusto en foto es una cosa y en la verdad es otra
Se hospedó 1 noche en febrero de 2021
Respuesta de GCRenaissance, el 6 mar. 2021
Buenas, le pido disculpas si no le parecio igual el hotel a los esperado. Le exhorto en el futuro se comunique con un gerente que le puede asistir para que disfrute su experiencia. Muchas veces las fotos en el internet no concuerdan ya que muchos de nuestros cuartos son decorados diferentes. Con mucho gusto le damos la mano la proxima vez.

10/10 Excelente

Xihuitl

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buen hotel
En general fue buena la estadia. El hotel céntrico y limpio. Pero deben exigir a todos los clientes el uso de mascarilla. Todo el tiempo en areas comunes del hotel.
Se hospedó 1 noche en junio de 2020

6/10 Aceptable

zerimar, Bronx, New York

Viaje en pareja
Le gustó: Condiciones de la propiedad
El establecimiento es muy bonito y limpio el dia que llegamos mi esposo y yo, tenia musica en vivo, muy bien decorado para fiestas, le doy 6 por que viajamos desde New York. Y antes de de abordar el tren que nos llevamos hasta alla, llamamos, al hotel preguntando si aceptaban efectivo, y nos dijeron que si, cuando llegamos al hotel, nos dijeron que no, que teniamos que pagar con la tarjeta de credito, y encontramos con la registramos el hotel, tenimos un y no conociamos el area, no sabiamos donde estaba el banco mas cercano, nos dijeron una cantidad y finalmente conseguimos por depositar el cash que tenimos, y volvimos al hotel, y despues quevestamos ahi, me dicen otro precio, a volver al otra vez al banco para agreagar la diferencia, ese proceso de entrar y salir del hotel se tomo mas de hora, entre salidas y entradas, con casancio y hambre.
Se hospedó 1 noche en diciembre de 2019
Respuesta de GCRenaissance, el 30 dic. 2019
Buenas noches zerimar, disculpe si no le fueron claro por telefono. Todo hotel necesita una tarjeta de credito para reservar la habitacion aunque claro aceptamos efectivo al momento de pagar por ella. Me asegurare de repasar el protocolo con los agentes. Gracias por quedarse con nostros y feliz año nuevo.

10/10 Excelente

MANUEL

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great experience
The hotel was further better than expected!
Se hospedó 1 noche en octubre de 2017

10/10 Excelente

Humayun

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great please for staying to explore the historic city
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Tracy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
What a wonderful place to stay! Everyone was knowledgeable and kind.The room was quiet, clean and beautiful. We truly enjoyed our visit to PA.
Se hospedó 1 noche en marzo de 2024

4/10 Malo

Norma

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room’s furniture was old and dirty. The Bathtub did not drain. There was an odor in the room. In overall, the hotel felt dusty and unkept.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

James

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de Cody Statler, Assisant Front Office Manager, el 5 mar. 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

10/10 Excelente

Felecia, Brooklyn

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Easily able to check in early. Great location!
Se hospedó 1 noche en febrero de 2024
Respuesta de Cody Statler, Assisant Front Office Manager, el 5 mar. 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

4/10 Malo

Kimberly

Le gustó: Limpieza
I was disappointed with the guest service during check-in. Additionally, I was displeased to be informed that my car was parked in front and had to come down to it, even though I did not request valet parking to do so at that time.
Se hospedó 2 noches en febrero de 2024
Respuesta de Cody Statler, Assistant Front Office Manager, el 27 feb. 2024
Good day Ms. Kimberly, that doesn't sound like the typical experience at our hotel, we are known for our guest service from the time you arrive until you leave at the end of your stay. I'm very sorry to hear of this experience as it is certainly not our norm. It is my sincerest hope that you'll allow us another opportunity to improve upon your experience with Renaissance Philadelphia Downtown Hotel. Warmest Regards

8/10 Bueno

Michael

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Location is great. Check in was easy and staff were friendly. The furniture is a little old and need update.
Se hospedó 2 noches en febrero de 2024
Respuesta de Cody Statler, Assisant Front Office Manager, el 5 mar. 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

10/10 Excelente

Yamileth

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I liked that the staff was super nice, every time I called the front desk they always answered and always ready to help! Definitely would return! Very good place to stay with children.
Se hospedó 2 noches en febrero de 2024
Respuesta de Cody Statler, Assisant Front Office Manager, el 5 mar. 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

10/10 Excelente

David

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Our room was spacious. Gym and pool were nice. I liked the walking distance to the Liberty Bell and convenience stores
Se hospedó 4 noches en febrero de 2024
Respuesta de Cody Statler, Assisant Front Office Manager, el 5 mar. 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

8/10 Bueno

Gisel

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The stay was great the people were nice and I highly recommend!
Se hospedó 2 noches en febrero de 2024
Respuesta de Cody Statler, Assisant Front Office Manager, el 5 mar. 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

10/10 Excelente

Barry

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great staff. Clean !!
Se hospedó 2 noches en febrero de 2024
Respuesta de Cody Statler, Assisant Front Office Manager, el 5 mar. 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

10/10 Excelente

Stephen A

Se hospedó 3 noches en febrero de 2024

6/10 Aceptable

Ashley

Viaje en pareja
Le gustó: Servicio y personal
Our stay at the Renaissance was average. The people were the best and the most helpful. Our room was average, it felt dark and unclean. The bathroom socket was not safely secured into the wall. There was mold in the shower. The beds were uncomfortable, we woke up both days with back pain due to how hard the beds were. We enjoyed being able to walk around the downtown and to be close to the Old City.
Se hospedó 2 noches en febrero de 2024
Respuesta de Cody Statler, Assisant Front Office Manager, el 5 mar. 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

10/10 Excelente

Jona

Le gustó: Servicios y condiciones de la propiedad
Amazing property! Great food and customer service.
Se hospedó 2 noches en febrero de 2024
Respuesta de Cody Statler, Assisant Front Office Manager, el 5 mar. 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

10/10 Excelente

Andrew

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property is stunning! The rooms are beautiful, clean modern and spacious. Literally had the best time ever stay here for the weekend. Thank you for a fantastic stay.
Se hospedó 1 noche en febrero de 2024
Respuesta de Cody Statler, Assisant Front Office Manager, el 5 mar. 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

10/10 Excelente

Nathan

Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Kelly

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Just returned from an overnight stay at the Renaissance downtown hotel and it was great! The front desk was so helpful and even let us check in early. The pool which was heated to 90 degrees was a hit with my two kids. There were plenty of great restaurants in walking distance. We were even treated to breakfast which was delicious. I would definitely recommend this hotel.
Se hospedó 1 noche en febrero de 2024
Respuesta de Cody Statler, Assisant Front Office Manager, el 5 mar. 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

10/10 Excelente

Ilya

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lovely property with big rooms and good gym.
Se hospedó 1 noche en febrero de 2024
Respuesta de Cody Statler, Assisant Front Office Manager, el 5 mar. 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

10/10 Excelente

Ruth

Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Ashley

Viaje familiar con niños
Le gustó: Servicio y personal
Friendly staff, newer facility and great location. Restaurant could’ve been more kid-friendly and affordable. Average stay.
Se hospedó 1 noche en enero de 2024
Respuesta de Cody Statler, Assisant Front Office Manager, el 5 mar. 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

10/10 Excelente

Alyssa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Cody Statler, Assisant Front Office Manager, el 5 mar. 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

10/10 Excelente

David

Se hospedó 1 noche en enero de 2024
Respuesta de Cody Statler, Assisant Front Office Manager, el 5 mar. 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

10/10 Excelente

Beverly

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice and friendly staff
Se hospedó 1 noche en enero de 2024
Respuesta de Cody Statler, Assisant Front Office Manager, el 5 mar. 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

10/10 Excelente

Joseph

Viaje en pareja
Le gustó: Servicios
Se hospedó 1 noche en enero de 2024
Respuesta de Cody Statler, Assisant Front Office Manager, el 5 mar. 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

10/10 Excelente

Brittney

Se hospedó 1 noche en diciembre de 2023
Respuesta de Cody Statler, Assisant Front Office Manager, el 5 mar. 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

10/10 Excelente

Shea

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Tsuimei

Le gustó: Condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Marlene

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Nia

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en noviembre de 2023

8/10 Bueno

Pete

Le gustó: Limpieza y servicio y personal
Good location
Se hospedó 2 noches en noviembre de 2023
Respuesta de Cody, Assistant Front Office Manager, el 29 nov. 2023
Thank you for your review! We appreciate you taking the time to share your experience. We look forward to having you with us again soon. Thanks for choosing Renaissance Philadelphia Downtown Hotel!

10/10 Excelente

sehyun

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
parkview and indoor pool
Se hospedó 2 noches en noviembre de 2023
Respuesta de Cody, Assistant Front Office Manager, el 29 nov. 2023
Thank you for your review! We appreciate you taking the time to share your feedback, and look forward to having you with us again soon at the Philadelphia Renaissance Downtown Hotel.

6/10 Aceptable

Bethany

Se hospedó 1 noche en noviembre de 2023
Respuesta de Cody, Assistant Front Office Manager, el 23 nov. 2023
Thank you for sharing your review of our property. We appreciate your feedback. We pride ourselves on customer satisfaction. Please let us know how we could have made your experience a 9 or a 10.

2/10 Terrible

Johnny

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Upset
Let me start by saying that we chose this hotel for my fiancé and I anniversary. For some reason our days were confused. We were supposed to stay Friday and Saturday the 10&11, when I called they said we were supposed to stay the Thursday to Friday 9 &10. I was extremely upset that the customer service rep couldn’t help us out in any way. She told me I would have to do a new reservation and that I would have to pay the previous stay also. She didn’t try to help us out at all. I asked to speak to a manager she told there none available. I’m very upset that no one could help us out. Then I get home and I get bill for more then I would have to stay for. I would really appreciated if a manager from the hotel would give me a called to resolve this situation cause I think it was poor customer service. It ruin my anniversary weekend with my fiancé. My name is John Acevedo my cell number is 302-943-4779. You immediate attention to this matter would be greatly appreciated. Thank you.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Cody, Assistant Front Office Manager, el 17 nov. 2023
Thank you for taking the time to share your review of our hotel. We are saddened by the outcome of your experience and it is our sincerest hope that you'll allow us an opportunity to improve upon your experiences in the future, should your travels bring you back to the Philadelphia area. Warmest Regards.

10/10 Excelente

Jen

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Thank you for excellent customer service! From the team in the phone, to the amazing front desk and the manager. You are lucky to have such a great knowledgeable staff . Thank you again
Se hospedó 2 noches en noviembre de 2023
Respuesta de Cody, Assistant Front Office Manager, el 17 nov. 2023
Thank you for taking the time to share your review. We are glad to hear that our team was able to provide the experience one can expect from the Philadelphia Downtown Hotel. Until Next Time,

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en octubre de 2023
Respuesta de Cody Statler, Assistant Front Office Manager, el 5 nov. 2023
Thank you for your review, we are glad you enjoyed your stay! Until next time...

8/10 Bueno

Angela

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I enjoyed the moody look and vibe of this hotel. Our room was great, we actually had a water view and lots of windows. Very clean. The staff was really friendly and attentive. Our 2 negatives were the super loud room hvac and the mattress was kind of hard so we didn’t sleep well.
Se hospedó 1 noche en octubre de 2023
Respuesta de Cody Statler, Assistant Front Office Manager, el 4 nov. 2023
Thank you for taking your time to share your review of our property. We are glad you enjoyed the overall vibe of our hotel. We have mentioned to the engineering department your concerns with the HVAC and are working to rectify this. Thank you for choosing Renaissance Philadelphia Downtown during your recent visit, we hope to have you with us again soon!

10/10 Excelente

Suzette

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place!!
Se hospedó 1 noche en octubre de 2023
Respuesta de Management, el 19 oct. 2023
Thank you so much!

10/10 Excelente

Xihuitl

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I love this hotel. My thirth time here
Se hospedó 1 noche en septiembre de 2023
Respuesta de Management, el 19 oct. 2023
Thank you so much!

6/10 Aceptable

Christopher

Viaje de negocios
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal y servicios
Staff not very responsive to requests or accommodating. Very little friendliness or greeting by staff. Services such as pre- ordering breakfast is not even an option. Dining options/menu need major upgrade for the property.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Management, el 19 oct. 2023
I'm sorry to hear about your experience Christopher. Well share that with our team in hopes of improving in the future.

10/10 Excelente

Rose

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel is clean, safe and comfortable. The staff are fantastic and you feel very welcome.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Management, el 19 oct. 2023
Thank you so much!

10/10 Excelente

Julie-Anne

Se hospedó 3 noches en septiembre de 2023
Respuesta de Management, el 19 oct. 2023
Thank you!

10/10 Excelente

Dave

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Outstanding property. Room was immaculate. Excellent service at the bar.
Se hospedó 1 noche en agosto de 2023
Respuesta de Management, el 19 oct. 2023
Thank you so much!

10/10 Excelente

John

Se hospedó 1 noche en agosto de 2023
Respuesta de Management, el 19 oct. 2023
Thank you!