“Extremely Disappointed”
When we arrived at 4pm our room wasnt ready. I said we'd take any room that was but they insisted that we wait. The next day, my husbad and went seperate ways and when I returned to the room my key card didnt work. I went to the main desk and explained. Of course she couldnt do anything so I had to get the manager. He refused since the card was for a different room and Expedia only put his name on the reservation. I showed my drivers license. I had him try caliing my husband on 2 different cell phones with messages that give his name. He still didnt want to let me in. Finallly, after I started to get upset and cry a little, I convinced him to let me describe things in the room to prove that they were mine because having the same last name, from the same state with both of his cell phone numbers wasnt enough. After he let me in he said he would send a bell-hop up to give me a new card. Not being able to leave for an hour I finally had to call down, talk to someone else and get a card sent up so I could leave. Later that day when I tried to take a shower the water kept turning to cold and made it difficult to wash my hair. Also, the room was very hot and we had a hard time cooling it down. I complained to a night manager about all this but all they gave us were a free drink at the bar and free juice in the morning. It would have been nice if the concierge were there to do her job. The cleaning staff and bell hops were EXTREMELY nice though.
Area recommendations
This hotel was in "Old City" which has so much history. I spent days walking around and going to all the museums, shops and bars. Old city has the Liberty Bell, Independance Hall, anything do to with Ben Franklin, The US Mint and Federal Reserve just to name a few. Its also very easy to walk around in because of the way the streets are lied out and named.
