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Reviews of Kimpton Hotel Palomar Philadelphia, an IHG Hotel

4.5 out of 5
Kimpton Hotel Palomar Philadelphia, an IHG Hotel
117 S 17th St, Philadelphia, PA

Reviews

8.6

Excellent

Rating 10 - Excellent. 575 out of 1000 reviews" "
Rating 8 - Good. 226 out of 1000 reviews" "
Rating 6 - Okay. 108 out of 1000 reviews" "
Rating 4 - Poor. 55 out of 1000 reviews" "
Rating 2 - Terrible. 36 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Clarissa Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
It was at a great location walking distance to places. The staff were great and helped during my stay.
Stayed 3 nights in Apr 2024
Response from Paige on Apr 10, 2024
Thank you for staying with us and we hope to see you again soon!

10/10 Excellent

Giovani

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great time. The staff was fast and so nice
Stayed 3 nights in Apr 2024
Response from Paige on Apr 10, 2024
Thank you for that wonderful rating! We hope to see you again soon!

6/10 Okay

dalia

Traveled with partner
Liked: Staff & service
Mixed Experience: Great Location, Friendly Staff, but Room Needs AttentionReview: My stay at this hotel was a mixed bag. Let's start with the positives - the location couldn't be better, and the staff were incredibly friendly and accommodating throughout my stay. However, I was a bit disappointed with the condition of the room.The room felt a little outdated for the price I paid, and the carpet definitely needed a thorough cleaning. Additionally, the tub was not up to standard cleanliness, which was off-putting. While the positives of the location and staff made my stay pleasant overall, attention to detail in maintaining the rooms would greatly improve the guest experience.
Stayed 3 nights in Apr 2024
Response from Paige on Apr 10, 2024
Thank you so much for staying with us and we appreciate your feedback. We hope to see you again soon!

10/10 Excellent

Janine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Paige on Apr 3, 2024
Thank you so much for staying with us and we hope to see you again soon!

8/10 Good

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outside of not getting room I expected my stay was really good. Very nice property.
Stayed 3 nights in Mar 2024
Response from Jozelle on Apr 2, 2024
Thanks so much for your feedback!

2/10 Terrible

Lissa

Traveled with partner
Disliked: Cleanliness, amenities
Booked an upgraded City View with Jetted Tub. The tub was dirty and full of dried flower pieces. When asked to have housekeeping come clean, I was told they were gone for the evening. No other rooms available. The bed is extremely uncomfortable for a hotel of this caliber I’d expect a much better bed.
Stayed 1 night in Mar 2024
Response from Mollie on Mar 31, 2024
Thank you for your feedback, we will be addressing your concerns.

10/10 Excellent

Bill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Character and comfort of hotel. Excellent staff.
Stayed 1 night in Mar 2024
Response from Paige on Mar 23, 2024
Thank you so much for your kind words! We hope to see you again soon.

10/10 Excellent

Chris, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Paige on Apr 10, 2024
Thank you so much for staying with us and we hope to see you again soon!

8/10 Good

Jill

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly and helpful. Unfortunately, it was St. Patrick's Day weekend and the number drunk people on the streets kept us from enjoying the surrounds.
Stayed 1 night in Mar 2024
Response from Paige on Mar 21, 2024
Thank you for the feedback and we do apologize you were not able to fully enjoy the city. We hope to see you again!

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Paige on Mar 18, 2024
Thank you for staying with us! We hope to see you again soon.

10/10 Excellent

Humberto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional services and the hotel employees were extremely nice.
Stayed 1 night in Mar 2024
Response from Jozelle on Mar 11, 2024
Thank you so much for your feedback!

10/10 Excellent

Angela

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the kimpton!
Stayed 2 nights in Mar 2024
Response from Mollie on Mar 16, 2024
Thank you for your feedback!

10/10 Excellent

Natan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mollie on Mar 29, 2024
Thank you for your feedback!

10/10 Excellent

DEBORAH, staten island

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very nice. restaurant food tasty. room clean . not much in the way of amenities. valet great
Stayed 1 night in Mar 2024
Response from Mollie on Mar 7, 2024
Thank you for your feedback!

8/10 Good

Svetlana, Portland

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I visit Philly about twice a year and always stay at this hotel now since the service is unmatched, the hotel is beautiful and clean and the location is super safe and walkable and only 20 min walk from the train station.
Stayed 1 night in Mar 2024
Response from Naeema G. on Mar 5, 2024
Great! Thank you for the wonderful review we appreciate it. Thank you for choosing to stay with us!

10/10 Excellent

Jeffrey

Liked: Property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Paige Kelly on Mar 4, 2024
Thank you for staying with us and we hope to see you again soon!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was so awsome the jaccuzie the room was super nice
Stayed 3 nights in Feb 2024
Response from Jozelle on Feb 27, 2024
Thank you so much for your review!

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean!
Stayed 1 night in Feb 2024
Response from Mollie on Mar 10, 2024
Thank you!

4/10 Poor

John

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Charged a 3rd overnight for parking for 2 nights. Was not credited the $20 amenity fee on my room charge. Wrote to them last week about it w/copy of checkout receipt and have yet to hear back.
Stayed 1 night in Feb 2024
Response from Mollie on Feb 27, 2024
I apologize for the inconveniences and we have taken steps to prevent this in the future.

4/10 Poor

John

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Hotel was fine. I have 2 things to sort out on the bill, and that's 2 too many: parking (overcharged) and $20/day amenity credit (one missing).
Stayed 1 night in Feb 2024
Response from Mollie on Feb 27, 2024
Thank you for your feedback.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Naeema G. on Feb 21, 2024
Great!!! Thank you so much for staying withus. Looking forward to having you back!!!!

10/10 Excellent

Stephan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mollie on Feb 20, 2024
Thank you for your feedback!

10/10 Excellent

Samantha G

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Paige on Mar 21, 2024
Thank you for staying with us and we hope to see you again soon!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super accommodating
Stayed 5 nights in Jan 2024
Response from Mollie on Feb 1, 2024
Thank you for your feedback!

10/10 Excellent

Nora

Stayed 1 night in Jan 2024
Response from Paige on Mar 20, 2024
Thank you so much for staying with us! Hope to see you again soon.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Mollie on Jan 26, 2024
Thank you for your feedback!

10/10 Excellent

Donna

Stayed 1 night in Jan 2024
Response from Jozelle on Feb 12, 2024
Thank you so much for your review!

8/10 Good

Karine

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Jozelle on Feb 12, 2024
Thank you so much for your review!

8/10 Good

Kristen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
So so
Bathroom was about two feet from bed and had a sliding barn style door that didn’t allow for much privacy. Thin sheet cover on bed. I prefer a substantial comforter. No robes like they have in most Kimptons. But service was good and lobby is cozy.
Stayed 1 night in Jan 2024
Response from Mollie on Jan 19, 2024
Thank you for your feedback.

10/10 Excellent

Maureen

Stayed 3 nights in Jan 2024
Response from Mollie on Jan 17, 2024
Thank you for your review!

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jozelle on Jan 15, 2024
Thank you so much for your review!

10/10 Excellent

Omid

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Jozelle on Jan 14, 2024
Thank you so much for your review!

10/10 Excellent

Julie

Stayed 1 night in Jan 2024
Response from Mollie on Feb 3, 2024
Thank you for your review!

10/10 Excellent

Lori, Rockville

Stayed 1 night in Jan 2024
Response from Mollie on Feb 2, 2024
Thank you for your feedback!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Palomar Hotel has been my hotel for many years whenever I am in Philadelphia for work or vacation. The professional and prompt staff deserves a big shoutout for promptly taking care of checking in and out and the few extra amenities I wanted in my room. Despite the fire alarm one day of my stay at 3am (for which Mark Ingram, the manager, promptly apologized for), the Palomar is my favorite hotel for its staff, accessibility, cleanliness, ambiance, and excellent management. I am very glad that the elevators are working faster now too! Thank you, Mark Ingram (manager), and staff!!!
Stayed 5 nights in Jan 2024
Response from Mollie on Jan 13, 2024
Thank you for the kind review!!!

8/10 Good

Michelle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was meant to have bathrobes and there weren’t any.
Stayed 1 night in Dec 2023
Response from Mollie on Jan 10, 2024
Thank you for your feedback.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in a convenient central location.
Stayed 1 night in Dec 2023
Response from Jozelle on Jan 6, 2024
Thank you for your review!

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mollie on Jan 10, 2024
Thank you for your feedback.

8/10 Good

Shirley, Philadelphia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a good choice, it was clean, the staff was friendly but the valet parking is not the best. I parked her before and my seat was all the down, I was missing a 1/4 of aa tank of gas the the valet guys we rude and talking on their phones instead of getting my car. We order room service, which was cold and served on cheap paper plates. The room did not have utensils and it took forever to get them. I would choose this place again, hopefully they will fix the issues and possibly hire a new valet company
Stayed 1 night in Jan 2024
Response from Jozelle on Jan 6, 2024
Thank you so much for your review, we appreciate your feedback!

8/10 Good

Michelle

Stayed 1 night in Dec 2023
Response from Mollie on Jan 10, 2024
Thank you for your feedback.

10/10 Excellent

Hallie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we'd stay again.
Stayed 1 night in Dec 2023
Response from Jozelle on Jan 31, 2024
Thank you so much for your review!

2/10 Terrible

Susan

Stayed 1 night in Dec 2023
Response from Mollie on Jan 5, 2024
Thank you for your feedback.

10/10 Excellent

Matthew

Stayed 1 night in Dec 2023
Response from Mollie on Dec 31, 2023
Thank you for your feedback!

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Great location! The elevators were disgustingly dirty.
Stayed 2 nights in Dec 2023
Response from Mollie on Dec 29, 2023
Thank you for your feedback!

10/10 Excellent

Joseph, St. Petersburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
superb location
Stayed 4 nights in Dec 2023
Response from Mollie on Dec 27, 2023
Thank you for your feedback!

10/10 Excellent

Tia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay that staff was very nice and the ambience was nice however, they are very animal friendly, and that is only one take away that I have.
Stayed 3 nights in Dec 2023
Response from Mollie on Dec 26, 2023
Thank you for your feedback!

10/10 Excellent

Jill

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Mollie on Dec 23, 2023
Thank you for your feedback!

10/10 Excellent

Elaine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got there early. Room was ready. No additional charge to check in early.
Stayed 1 night in Dec 2023
Response from Mollie on Dec 23, 2023
Thank you for your feedback!

10/10 Excellent

Rebekah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was so beautiful!! The staff was so helpful and welcoming. Valet parking made it easy. Right in the heart of the city so we walked everywhere.
Stayed 2 nights in Dec 2023
Response from Mollie on Dec 21, 2023
Thank you for your feedback!

4/10 Poor

Elise

Disliked: Staff & service
Beware of costs a lot of hidden fees
A lot of hidden fees.
Stayed 1 night in Dec 2023
Response from Mollie on Dec 21, 2023
Thank you for your feedback.