Exterior

Reviews of Residence Inn Philadelphia Center City

3 out of 5
Residence Inn Philadelphia Center City
1 E Penn Sq, Philadelphia, PA

Reviews

8.6

Excellent

Rating 10 - Excellent. 517 out of 1008 reviews" "
Rating 8 - Good. 318 out of 1008 reviews" "
Rating 6 - Okay. 101 out of 1008 reviews" "
Rating 4 - Poor. 38 out of 1008 reviews" "
Rating 2 - Terrible. 34 out of 1008 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Robert

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Diane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and pleasant people
Stayed 2 nights in Mar 2024

2/10 Terrible

Bilal

The service very rude
Stayed 1 night in Mar 2024

10/10 Excellent

Caitlin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of our spots were were visiting were in walking distance and helped feel Like a native
Stayed 2 nights in Mar 2024

10/10 Excellent

Kevin

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Shirley

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely spot for a stay, and good location and in proximity of many food spots. Staff were great, and were so kind to upgrade my room as I was staying multiple nights, and the suite was clean and with a nice view. Appreciated the breakfast service as well.
Stayed 3 nights in Mar 2024

2/10 Terrible

Justin

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
For $300 a night you get a tv that doesn’t work brown stains on your towels and a broken shower head if your gonna spend that much go anywhere else
Stayed 1 night in Mar 2024

10/10 Excellent

YUKIKO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The city is compact and easy to explore. Historic buildings and delicious food. A place I would like to visit again.
Stayed 1 night in Mar 2024

6/10 Okay

Cari

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel and breakfast was great. However the room was below the normal Marriott standards.
Stayed 2 nights in Feb 2024

6/10 Okay

Merna

Stayed 5 nights in Feb 2024

10/10 Excellent

Daphne, Raleigh

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The dining area and lounge was extremely comfortable and inviting for long, lengthy conversation among guests. The entrance/lobby was not .
Stayed 2 nights in Feb 2024

10/10 Excellent

Laurent, Montréal

Liked: Cleanliness, staff & service, property conditions & facilities
Great Place
Stayed 3 nights in Nov 2023

8/10 Good

Peng

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Mahlei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful. The breakfast was very good. I would stay there again.
Stayed 7 nights in Dec 2023

2/10 Terrible

Aleksandr

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was fantastic! So helpful and pleasant! Area right across from city hall near shopping, subway, right in the heart of philly
Stayed 1 night in Dec 2023

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here! The staff was super friendly and helpful, we were about a 2 minute walk from the convention center. The area around the hotel was much nicer than other hotels we’ve stayed at in Philly. Valet parking was super quick and easy. Our room was very clean and comfortable. Overall had a great stay and would definitely stay again!
Stayed 2 nights in Dec 2023

8/10 Good

Luis

Stayed 1 night in Dec 2023

10/10 Excellent

Mouna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it bcz it's just in the city, very convenient. But one lady in the front desk was very rude didn't want to help us to send somebody to help us to carry the luggage
Stayed 3 nights in Dec 2023

2/10 Terrible

Naresh

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

JENNIFER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay here for Christmas Village. Room was perfect and the view of City Hall was unbelievable! Pretty good breakfast as well.
Stayed 1 night in Dec 2023

10/10 Excellent

Tian-Li

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Suzanne

Stayed 2 nights in Nov 2023

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Tamika

Stayed 2 nights in Oct 2023

10/10 Excellent

Frederic

Liked: Cleanliness, staff & service, property conditions & facilities
This was my first time staying at this property and I found it to be very accommodating. I was in Philadelphia for a bike ride. The hotel stored my bicycle and retrieved it for me when I needed it. The front desk staff were very friendly and very helpful. The valet parking staff was also efficient and helpful.
Stayed 2 nights in Oct 2023

10/10 Excellent

Michael

Stayed 2 nights in Sep 2023

8/10 Good

Melanie J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Staff was warm and welcoming and superb customer service
Stayed 1 night in Sep 2023

10/10 Excellent

salimah, Seattle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staffs are friendly esp Zahrah and Marc. We got warm welcoming smiles from them. The hotel is in a great location. Walkable to almost every destinations we wanted to visit. Cosmetic wise, a little run down.
Stayed 1 night in Aug 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Easy in and out. $66 valet per night if staying
Stayed 1 night in Aug 2023

8/10 Good

Solomon

Stayed 1 night in Aug 2023

8/10 Good

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Great location for a center city Philadelphia staycation. The bathroom was a little disappointing as the shower and sink did not have enough water pressure.
Stayed 1 night in Aug 2023

10/10 Excellent

Robin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too
Stayed 1 night in Aug 2023

10/10 Excellent

Giselle

Stayed 4 nights in Aug 2023

2/10 Terrible

Bryan

Stayed 2 nights in Jul 2023

2/10 Terrible

Fatma

Disliked: Staff & service
Stayed 1 night in Jul 2023

8/10 Good

ELIZABETH

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Negatives Shower would only go on at super strength Couldn’t get luggage trolley in the morning of leaving, staff seemed uninterested in helping with this.Parking expensive overnight Pluses Location
Stayed 2 nights in Jul 2023

6/10 Okay

Kevin

Liked: Staff & service
The property was fine.
Stayed 1 night in Jul 2023

8/10 Good

Becky

Traveled with family
Liked: Amenities
Great location. Weird bathroom - had closet type doors into shower/toilet area. Didn’t get room service unless specifically asked for on a daily basis. Carpet could do with a vacuum. Kitchen area was clean. Drapes were lovely and blackout. Lovely view across City Hall. Decent breakfast with adequate seating.
Stayed 5 nights in Jul 2023

10/10 Excellent

Joseph

Stayed 4 nights in Jul 2023

10/10 Excellent

Patrick, Tampa

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great view
Stayed 1 night in Jul 2023

8/10 Good

Molly

Stayed 1 night in Jul 2023

8/10 Good

Melissa

Traveled with family
Liked: Cleanliness, staff & service
I would not stay here again because of the insanely loud dirt bike, ATV, etc. racing that occurs literally every night, starting about 6:00/7:00 (we were there for about a week) ALL NIGHT LONG. (Quick Google search indicates the racing is illegal and a known issue to Philly police and city council.) The point of a hotel is a place to sleep away from home. While everything else about the hotel was fine, the disrupted sleep caused by the nocturnal racing would make me look elsewhere next time. We were facing the street and on a lower floor. Either Philly needs to address this issue, or Marriott needs to invest in better windows to block sound. The staff, especially the man and woman handling the breakfast room, was incredibly friendly and kind. The location is great, easy walking distance to public transportation, Love Plaza, Reading Terminal Market.

4/10 Poor

Deloris

Traveled with family
Water backed up in bathtub and sink. Spoke to front desk. Sink fixed but not the tub. Dirty pot left in the cabinet. Paid alot did not get what was advertised. Should be on the top floor. Placed on another.
Stayed 2 nights in Jun 2023

8/10 Good

Kenny

Stayed 1 night in Jun 2023

10/10 Excellent

Steva

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is so kind and accommodating. Rooms are clean and comfortable. Location is great.
Stayed 1 night in Jun 2023

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Ashley

Stayed 3 nights in Jun 2023

10/10 Excellent

Anilfa

Stayed 1 night in Jun 2023