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Reviews of Super 8 by Wyndham Gloucester

2.5 out of 5
Super 8 by Wyndham Gloucester
1200 Crescent Boulevard, Route 130 & Market Street, Gloucester City, NJ

Reviews

5.6
Rating 10 - Excellent. 68 out of 608 reviews" "
Rating 8 - Good. 133 out of 608 reviews" "
Rating 6 - Okay. 150 out of 608 reviews" "
Rating 4 - Poor. 122 out of 608 reviews" "
Rating 2 - Terrible. 135 out of 608 reviews" "

6.0/10

Cleanliness

6.4/10

Staff & service

5.0/10

Amenities

5.2/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

10/10 Excellent

james

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
comfortable room, cheaper price, nice staff
Stayed 1 night in Apr 2024

10/10 Excellent

james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice in the area
Stayed 1 night in Apr 2024

2/10 Terrible

Rose Ann

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from super 8 gloucester city on Apr 14, 2024
Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. On behalf of super 8, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.

2/10 Terrible

Kenneth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty
Stayed 1 night in Dec 2023
Response from super 8 gloucester city on Apr 14, 2024
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty.In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon.

2/10 Terrible

Charlie

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was dirty, linen on bed was dirty and had cigarette burns on the top vovrr
Stayed 1 night in Mar 2024
Response from super 8 gloucester city on Apr 14, 2024
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves.It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.

8/10 Good

Sonia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from super 8 gloucester city on Apr 14, 2024
We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around.Until then, we’ll leave the light on. For you.

2/10 Terrible

Raquel

Disliked: Cleanliness, staff & service, property conditions & facilities
N
Stayed 1 night in Feb 2024
Response from super 8 gloucester city on Apr 14, 2024
We’re sorry you had a bad experience recently at our property. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback

4/10 Poor

Stacey

Stayed 1 night in Jan 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great time, no bother
Stayed 2 nights in Dec 2023
Response from super 8 gloucester city on Dec 30, 2023
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!

10/10 Excellent

Cinthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from super 8 gloucester city on Dec 30, 2023
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels.

4/10 Poor

Brad

Business traveler
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from super 8 gloucester city on Nov 30, 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves.

2/10 Terrible

Tramaine

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from super 8 gloucester city on Nov 30, 2023
We’re sorry you had a bad experience. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Beds were really comfortable. The room needs tlc and updating. Area was quiet. Great for one night stay.
Stayed 1 night in Nov 2023
Response from super 8 gloucester city on Nov 30, 2023
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.

4/10 Poor

Anne-Marie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not clean, smelled bad Staff not helpfull (did not what to be there)
Stayed 1 night in Nov 2023
Response from super 8 gloucester city on Nov 30, 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty.

10/10 Excellent

Cinthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from super 8 gloucester city on Nov 7, 2023
Thank you for recognizing the great service provided by our staff and motel. We hope to see you soon, Safe Travels!

2/10 Terrible

steven

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty. Charged a $20 fee for early check in (1 hour early). But had to take it cash because they didnt even have the credit card machine on. Bathroom was disgusting.
Stayed 1 night in Oct 2023
Response from super 8 gloucester city on Oct 28, 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.

4/10 Poor

Maribel

Liked: Staff & service
Disliked: Cleanliness
Dirty towels
Stayed 1 night in Oct 2023
Response from super 8 gloucester city on Oct 28, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.

8/10 Good

Blas

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The area and the property on the outside are good. But the rooms need maintenance and deep cleaning. My room smelled as someone was smoking weed, although I asked for a non-smoking room.
Stayed 1 night in Oct 2023
Response from super 8 gloucester city on Oct 19, 2023
Thank you for taking the time to share your review. We are committed to providing a comfortable night's rest and are disappointed to learn that we fell short of your expectations. On behalf of Super 8, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.

2/10 Terrible

Nathan

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Completely awful, left after standing outside of the office in the cold for 20 Minutes because the door was locked for no reason.
Stayed 1 night in Oct 2023
Response from super 8 gloucester city on Oct 19, 2023
Thank you for taking the time to share your review. We apologize for any inconvenience

4/10 Poor

Jean carlos

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The mattresses had a very strong smell of urine, dirty sheets and dirty towels.
Stayed 1 night in Sep 2023
Response from super 8 gloucester city on Oct 19, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.

4/10 Poor

Reba

Disliked: Cleanliness, amenities, property conditions & facilities
Booked a nonsmoking room that smelled like an ashtray. Towels were dirty, burns on the bed covers, shower didnt drain, no tissues in room, barely any toilet paper and door didnt close properly. Overall I would not recommend this location for a stay.
Stayed 1 night in Sep 2023
Response from super 8 gloucester city on Oct 19, 2023
Thank you for taking the time to post your review. We strive to deliver a great guest experience, but it sounds as though we did not perform to our usual standards in this case. Please know the issues you describe are an exception to our guest commitment and as such, we apologize

2/10 Terrible

John Bogart

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here unless you are desperate
This hotel was disgusting. Rooms were barely clean. Was supposed to be smoke free but you could see cigarette burns on the furniture and black marks on the drapes. The show curtain bar was falling off. This hotel is a disaster.
Stayed 1 night in Sep 2023
Response from super 8 gloucester city on Oct 19, 2023
We’re sorry you had a bad experience recently our property. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.

4/10 Poor

Typhynie

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was short with their answers, the walls in the bathroom were gross, and there was no trash can anywhere I the room.
Stayed 1 night in Sep 2023
Response from super 8 gloucester city on Oct 19, 2023
We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.

8/10 Good

Marion

Stayed 1 night in Sep 2023
Response from super 8 gloucester city on Oct 19, 2023
Thank you for positively rating your stay!

2/10 Terrible

Arthur

Disliked: Cleanliness, property conditions & facilities
Dirty, stinky, absolutely no hot water
Stayed 1 night in Aug 2023
Response from super 8 gloucester city on Oct 19, 2023
Thank you for taking the time to post your review. We are committed to delivering a clean, comfortable room and apologize for any failure in delivering on the commitment during your recent stay. We strive to provide a comfortable night's rest and are disappointed your stay was unsatisfactory due to the comfort issues you describe

6/10 Okay

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty hotel...never stay here
Very dirty and dilapidated condition. I could have a fungal infection...soggy bed, soggy chairs and damp floor.
Stayed 1 night in Aug 2023
Response from super 8 gloucester city on Oct 28, 2023
We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.

4/10 Poor

Jessica

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I would not recommend this property! It is not Wyndham quality!!
Stayed 1 night in Jul 2023
Response from super 8 gloucester city on Oct 28, 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty.In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon.

2/10 Terrible

Marcus

Disliked: Cleanliness, staff & service, property conditions & facilities
No breakfast bar and no airport shuttle as advertised on Expedia. Shower had zero water pressure. On the plus side mattress and pillows were comfortable. Check in and check out process was brutally inefficient.
Stayed 1 night in Jun 2023
Response from super 8 gloucester city on Oct 28, 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves.It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.

2/10 Terrible

Krishna

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
DO NOT STAY HERE. This property advertises shuttle service to the Philadelphia International Airport and, when our flight arrived and we asked to be picked up, they told us they no longer do that. That added an extra $80 to our trip. The hotel facility was horrible!!! The room stunk. The floors were dirty, and there was trash in the trash can. The door to the bathroom was split apart and would not close. There were bedbugs that bit us. Need I go on? AVOID THIS PLACE.
Stayed 1 night in Jun 2023
Response from super 8 gloucester city on Oct 28, 2023
Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.

2/10 Terrible

Renee

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This place was filthy and didn’t feel safe to stay there.
Stayed 1 night in Jun 2023
Response from super 8 gloucester city on Oct 28, 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty.In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon.

6/10 Okay

Aretha

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Nothing
Stayed 2 nights in Jun 2023

2/10 Terrible

Luke

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Heather

The workers were so diligent in making sure all the guests were happy
Stayed 3 nights in May 2023

10/10 Excellent

Kayleigh

Stayed 2 nights in May 2023

4/10 Poor

Amber

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
No breakfast as advertised, no toilet paper or tissues in the room. Phone didn't work properly for the front desk, staff would not bring missing items. Stains on carpet and furniture, very must and smokey smell. Sink wouldn’t drain, bed decently comfortable, AC worked fine.
Stayed 1 night in May 2023

2/10 Terrible

Jermaine

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not sure if it was the room I was given, but it was atrocious!! It smelled, the bed was sunk in, the chairs were soooo nasty! Never again
Stayed 2 nights in Mar 2023

2/10 Terrible

jeffrey

4/10 Poor

Thomas

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go somewhere else
We had two rooms- both rooms had holes in doors. One sample of Soap in each bathroom looked like it was there for 10+ years. One room's bathroom had one roll of toilet tissue. There was a small bottle of hand sanitizer in bathroom next to soap dish. It looked like it was not used however there were brown "crusties" on the bottle. The liquid in the bottle was blue. It was not hand sanitizer. It was gross. Stains galore on furniture and beds. I was trying not to imagine from what the stains originated from. It was late after a concert or we would have drove the 3 hours home. It was our last resort because other places were booked. Worst hotel I ever stayed at. Look somewhere else.
Stayed 1 night in Jun 2022
Response from rs on Jul 2, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

4/10 Poor

Nicholas

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Location was convenient, however it wasn’t very clean and the room next to us had its window broken out. Looked like it was broken into.
Stayed 1 night in Jun 2022
Response from rs on Jul 2, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

4/10 Poor

Alma

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
Overall it was dirty. The room was non smoker but still a weird smell. The desk was kind and helpful but will never return here.
Stayed 1 night in May 2022
Response from rs on Jul 2, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 Poor

kolette

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was dirty, burn holes in the comforters. Hair in shower n sink. I found a crack pipe in my room and when I brought it to the managers attention he gave me a 20 back. I was charged $140. for a crappy room that was below sub par.
Stayed 1 night in May 2022
Response from rs on Jul 2, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 Terrible

margaret

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
it was plain awfull
Stayed 1 night in May 2022
Response from rs on Jul 2, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 Terrible

David

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not even stay after paying for room! Left after 5 minutes , the room was horrible
Stayed 1 night in May 2022
Response from rs on Jul 2, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon

2/10 Terrible

Justin

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is literally no one here to do our check in. Several customers are waiting outside at 1:15 AM. Totally unprofessional
Stayed 1 night in Apr 2022

4/10 Poor

Kevin

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor cheep hotel in sad shape
Told them the bathtub was not draining properly. And had no room service for the 4 days I was there. The bathtub was not fixed either.
Stayed 3 nights in Apr 2022
Response from rs on Apr 25, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

6/10 Okay

Ashlyn

Stayed 1 night in Mar 2022

2/10 Terrible

Jazmin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We had traveled a lot to get here, paid extra to make sure we arrived in time for check in, which we definitely did. But they told us the room wouldn’t be ready for over an hour or hour and a half. Wasted our time and we were not going to wait around this strip mall for an hour and a half with our bags. So we had to leave. Rude guy. Very disappointed. I will share this review everywhere I can. Do not recommend this place.
Stayed 1 night in Dec 2021
Response from rs on Dec 30, 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Marquetta

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
The place is in need of a renovation
Stayed 1 night in Oct 2021
Response from rs on Nov 3, 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 Terrible

Wesley

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely horrible
Tryed to put us in a building with a notice that it was unsafe for people to inhabit. we couldnt even stay there
Stayed 1 night in Oct 2021
Response from rs on Nov 3, 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

6/10 Okay

Michele

Traveled with group
Disliked: Property conditions & facilities
Just ok
Its older not well maintained. Room was just ok. Was mostly cleaned bathroom had hair in shower.
Stayed 1 night in Sep 2021
Response from rs on Sep 22, 2021
hank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.