Exterior

Reviews of Sheraton Valley Forge Hotel King of Prussia

3.5 out of 5
Sheraton Valley Forge Hotel King of Prussia
480 N Gulph Road, King of Prussia, PA

Reviews

8.4

Very Good

Rating 10 - Excellent. 494 out of 985 reviews" "
Rating 8 - Good. 268 out of 985 reviews" "
Rating 6 - Okay. 106 out of 985 reviews" "
Rating 4 - Poor. 71 out of 985 reviews" "
Rating 2 - Terrible. 46 out of 985 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tybria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Nick M. on Mar 25, 2024
Thank you for the 5 out of 5 Tybria.

10/10 Excellent

Dawn

Stayed 1 night in Feb 2024
Response from Nick M. on Mar 21, 2024
Thank you for the 5 star Review Dawn. We hope to see you again when you're back in our area.

2/10 Terrible

Connor

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from David K on Dec 27, 2023
Thank you for taking the time to leave your feedback regarding your recent stay at the Sheraton Valley Forge.As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for any issues you experienced during your stay.Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to provide you with a better experience whenever your travels bring you back to the area.

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet room. Our room was quite a bit of walking distance from the main hall, but wasn’t too terrible.
Stayed 1 night in Dec 2023
Response from David K on Dec 21, 2023
We appreciate your great review! We hope to see you again in your future travels!

10/10 Excellent

Ranjit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from David K on Dec 15, 2023
Thank you for such a positive review of our hotel! We hope if King of Prussia is in your future travels that you choose to stay with us again!

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Lack of basic services
Lacking basic services. No mini fridge. Lack of hot water, and heating working only half of the time. Needs to improve for the price....
Stayed 2 nights in Dec 2023
Response from David K on Dec 22, 2023
Thank you for letting us know about your stay at Sheraton Valley Forge. I am very sorry that your experience did not meet your – or our – expectations. I hope you choose to stay with us again, whenever your travels bring you back to the area.

10/10 Excellent

Hinna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option for families that need to stay near CHOP KOP
Stayed 2 nights in Nov 2023
Response from David K on Nov 29, 2023
Thank you for such a positive review of our hotel!

10/10 Excellent

Jillian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable
Stayed 3 nights in Nov 2023
Response from David K on Nov 29, 2023
We appreciate your great review! We hope to see you again in your future travels!

2/10 Terrible

Samir

Stayed 1 night in Nov 2023
Response from David K on Dec 21, 2023
Thank you for taking the time to let us know about your most recent stay. We strive to deliver a positive, memorable experience for all our guests, and I am truly sorry that we fell short of that goal during your stay. Your feedback is invaluable as it helps us in our continual efforts to improve and provide an excellent guest experience. Thank you again and we hope to have an opportunity to better serve you the next time your travels bring you to the area.

4/10 Poor

Cathryn

Traveled with family
Liked: Room comfort
Disliked: Staff & service
Not what I expected.
Best shower pressure. Pool closed for maintenance which is the only reason we came. Have to pay for WiFi and breakfast not included. Also. Side door never locked! We stayed on ballroom floor that had its own entrance that was wide open all night. Anyone could have come in there! Not safe feeling. Decorated nicely.
Stayed 1 night in Nov 2023
Response from David K on Nov 25, 2023
Thank you for taking the time to let us know about your stay. I am very sorry to hear about the issues you experienced while you were here. We have taken action and addressed the issues you experienced to ensure that all our guests have a comfortable and enjoyable stay. I hope to see you again the next time your travels bring you to the area!

8/10 Good

Tiffany

Liked: Staff & service
Stayed 3 nights in Aug 2023
Response from David K on Nov 7, 2023
We appreciate your review! We hope to see you again in your future travels!

6/10 Okay

Jodie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was fine nothing to rave about
Stayed 1 night in Oct 2023
Response from David K. on Oct 23, 2023
Thank you for letting us know about your stay at Sheraton Valley Forge. I am very sorry that your experience did not meet your – or our – expectations. I hope you choose to stay with us again, whenever your travels bring you back to the area.

10/10 Excellent

bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from David K. on Oct 23, 2023
Thank you for such a positive review of our hotel! We hope if King of Prussia is in your future travels that you choose to stay with us again!

10/10 Excellent

Shorel

Business traveler, Traveled with family
I really like how friendly your staff is. Well, I love kids, but there seemed to be a lot of elementary kids on Friday night yelling, playing and screaming near the 4 th floor elevator area. No parent supervision. This is not the caught of the hotel.
Stayed 1 night in Oct 2023
Response from David K on Oct 11, 2023
Thank you for such a positive review of our hotel! We hope if King of Prussia is in your future travels that you choose to stay with us again!

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from David K on Sep 26, 2023
We appreciate your great review! We hope to see you again in your future travels!

10/10 Excellent

Oriente

Traveled with family
A
Stayed 2 nights in Sep 2023
Response from David K on Sep 26, 2023
Thank you for such a positive review of our hotel! We hope if King of Prussia is in your future travels that you choose to stay with us again!

4/10 Poor

heidi

Disliked: Cleanliness, staff & service, property conditions & facilities
noisy, telephone in room not working, no inside shower curtain to keep water in. Dirty rugs.
Stayed 2 nights in Sep 2023
Response from David K on Sep 19, 2023
Thank you for taking the time to let us know about your stay. I am very sorry to hear about the issues you experienced while you were here. We have taken action and addressed the issues you experienced to ensure that all our guests have a comfortable and enjoyable stay. I hope to see you again the next time your travels bring you to the area!

2/10 Terrible

Kevin

Traveled with family
I cannot provide an update as the hotel was overbooked and we were turned away. Does not leave me confidence in using this service again.
Stayed 1 night in Sep 2023
Response from David K on Sep 19, 2023
Thank you for taking the time to let us know about your most recent experience. I would greatly appreciate an opportunity to discuss your experience further with you. We are committed to providing positive, memorable experiences for all our guests. Please feel free to contact me directly at the hotel at 484-238-1810.

4/10 Poor

Emilie Mae Mae

Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023
Response from David K. on Sep 13, 2023
Thank you for letting us know about your stay at Sheraton Valley Forge. I am very sorry that your experience did not meet your – or our – expectations. I hope you choose to stay with us again, whenever your travels bring you back to the area.

10/10 Excellent

Benjamin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from David K. on Sep 13, 2023
Thank you for such a positive review of our hotel!

10/10 Excellent

Nelson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to shopping
Stayed 1 night in Sep 2023
Response from David K. on Sep 13, 2023
We appreciate your great review!

10/10 Excellent

Tiffany A

Liked: Cleanliness, staff & service, property conditions & facilities
Every single staff member was excellent! From the attendants, to the front desk and the bar. Multiple people spoke about their long tenure with Sheraton and about how they enjoyed working there. The room was awesome to boot!
Stayed 1 night in Sep 2023
Response from David K. on Sep 13, 2023
Thank you for taking the time to let us know about your recent stay! We are strive to deliver a positive, memorable stay for all of our guests and are delighted that you enjoyed your time here. We will be sure to share your kind words with the team and we hope to see you again in your future travels!

10/10 Excellent

lakia, Norristown

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Aug 2023
Response from David K on Aug 17, 2023
Thank you for your great review!

10/10 Excellent

julia

Liked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from David K on Aug 17, 2023
Thank you for such a positive review of our hotel!

10/10 Excellent

Jemila

Stayed 2 nights in Jul 2023
Response from David K on Aug 17, 2023
We appreciate your great review!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good relaxing stay
Stayed 2 nights in Jul 2023
Response from David K. on Jul 9, 2023
Thank you for such a positive review of our hotel! We hope if King of Prussia is in your future travels that you choose to stay with us again!

10/10 Excellent

Kieth M

Stayed 4 nights in Jun 2023
Response from David K on Jul 25, 2023
Thank you for such a positive review of our hotel! We hope if King of Prussia is in your future travels that you choose to stay with us again!

10/10 Excellent

Shengkan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Newly Renovated. Great Experience
Stayed 1 night in Jun 2023
Response from James D on Jun 29, 2023
Thank you for your kind words! We hope to see you again in the near future!

10/10 Excellent

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
comfortable room was nice but quite noisey
Stayed 1 night in Jun 2023
Response from James D on Jun 29, 2023
Thank you for your review!

6/10 Okay

Wannetta

Stayed 1 night in Jun 2023
Response from James D on Jun 29, 2023
Thank you for your review!

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from James D on Jun 29, 2023
Thank you for your review!

10/10 Excellent

John Esteban

Liked: Cleanliness, staff & service, property conditions & facilities
Extremely clean property. Very friendly & an awesome stay.
Stayed 5 nights in May 2023
Response from James D on Jun 29, 2023
Thank you for your kind words! We hope to see you again soon!

2/10 Terrible

Jeremy

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
This hotel stay was so disappointing. The room we reserved w 2 queen beds was not available so they gave us a king bed and squeezed a rollaway cot against the chairs. My 5’10” son barely fit in the bed. The shower alternated between scalding hot and freezing every couple of minutes. The breakfast we ordered took forever to arrive even though there were only 2 other tables seated. Terribly disappointing.
Stayed 2 nights in May 2023
Response from James D on Jun 29, 2023
Hello! I am very sorry about the king bed issue, as well as the shower. Please email me at jdenaro@sheratonvalleyforge.com to discuss. I want to make it right!

6/10 Okay

Jasmin

Stayed 1 night in May 2023
Response from James D on Jun 29, 2023
Thank you for your review

10/10 Excellent

Martin J.

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Close to Everything!
Great location and facility!
Stayed 2 nights in Apr 2023
Response from James D on Jun 29, 2023
Thank you for your review!

10/10 Excellent

Mary Jo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the large marble bathroom and roomy walk-in shower, as well as the great location!
Stayed 2 nights in Apr 2023
Response from James D on Jun 29, 2023
Thank you for your review! Thank you for your kind words!

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was easy. Friendly and professional desk staff. Room did not have safe or coffee pot, desk notified upon arrival. Neither provided. Wifi is not free. Also very thin walls. Could hear neighbors conversations, bring air pods or ear plugs.
Stayed 2 nights in Apr 2023
Response from James D on Jun 29, 2023
Thank you for your review! We are very sorry about your concerns. We hope to get another opportunity to host you again and turn this around!

6/10 Okay

MARK

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Shower didn’t have a door so the water would just spray on the floor. The ac panel fell off the wall and the phone didn’t work. The staff was excellent tho but prolly wouldn’t ever stay here again
Stayed 2 nights in Apr 2023
Response from James D on Jun 29, 2023
Thank you for your review! I am very sorry about your stay.

8/10 Good

Corinne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quiet stay. …but a bit pricey
Check in was early, quick, efficient. There is a super nice gentleman who greeted us and told us all about the area. Room was spacious and pretty clean. I saw an old used paper cup left under desk. Room a/c did not initially work. But maintenance came quickly and fixed it. Tub drain was slow - we told reception at check out. Bed was comfy. Overall good quiet stay.
Stayed 2 nights in Apr 2023
Response from James D on Jun 29, 2023
Thank you for your review! Sorry that things were not perfect, but we were glad to turn it around. We hope to see you again soon!

10/10 Excellent

Darrell

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No breakfast
Stayed 2 nights in Apr 2023
Response from James D on Jun 29, 2023
Thank you for your review! Breakfast is not included unfortunately but is available for purchase via our menu daily.

4/10 Poor

Micheal

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2023
Response from James D on Jun 29, 2023
Thank you for your review!

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying here. The room was perfect and gave us plenty of space for work areas and sleeping area.
Stayed 1 night in Mar 2023
Response from James D on Jun 29, 2023
Thank you for your review! We hope to see you again soon!

10/10 Excellent

Nelson

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to Shopping and Restaurants
Stayed 1 night in Mar 2023
Response from James D on Jun 29, 2023
Thank you for your review!

6/10 Okay

Timothy

Liked: Cleanliness, room comfort
Disliked: Staff & service
Nice room but service lacking
Our room was very nice and very spacious, particularly the bathroom, and the bed and linens were very comfortable. The fitness center, while very spacious, was disappointing--no towels, no wipes to clean the equipment after use, and the very flimsy yoga mats provided little cushion against the hard floors when stretching. The strangest part of our stay was that, after checking us in, and after we'd gotten in bed, the person at the front desk came to our room, knocked once and then entered our room! He said he thought we'd switched rooms, and when I, standing in my underwear, explained that this was the room he gave us, he continued to question me about the room before finally apologizing and leaving. I guess I should have bolted the door. Not the level of service I would expect at a Sheraton.
Stayed 1 night in Mar 2023

10/10 Excellent

Mallory

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from James D on Jun 29, 2023
Thank you for your review!

8/10 Good

Brittney

Stayed 1 night in Mar 2023
Response from James D on Jun 29, 2023
Thank you for your review!

10/10 Excellent

Andrew John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Mar 2023
Response from James D on Jun 29, 2023
Thank you for your review!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from James D on Jun 29, 2023
Thank you for your review!

8/10 Good

Dominique

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff the room was very excellent
Stayed 1 night in Mar 2023
Response from James D on Jun 29, 2023
Thank you for your review!

8/10 Good

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very nice and friendly place. The the King of Prussia mall is down the street from the hotel. The rooms are clean and very comfortable. I would definitely go again.
Stayed 1 night in Feb 2023
Response from James D on Jun 29, 2023
Thank you for your review!