Ratings based on 364 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified travelerfrom melbourne, australia

Excellent hotel in good position and quiet.

Posted May 9, 2015
Pros: The nice rooms
Location: Very central and within walking distance of most things in the city to visit or to eat .
This is a lovely boutique hotel with beautiful large rooms which are comfortable and tastefully decorated. The staff are helpful and most obliging. My stay was perfect for the 4 nights I spent in Philadelphia. Also good value for a hotel.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom California

Fantastic hotel

Posted Apr 16, 2015
Pros: Location, staff, room size and bed
Cons: Nothing.
Location: Everything is within walking distance
It was a fantastic three-night stay at the Independent hotel. The staff were really kind and accomodating. They went out of their way to make our stay really enjoyable. The rooms were big and clean. This boutique hotel reminded me of the hotels in Europe. Don't miss out on the opportunity.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom brisbane, australia

Great hotel, very friendly staff

Posted Apr 7, 2015
Great hotel, very friendly and helpful staff and location is perfect-you can walk pretty much everywhere in the city. Big rooms and very clean, good new bathrooms stocked with l'occitane toiletries. There is a microwave and a mini fridge, which is great, however there is no hot water jug or any crockery or cutlery. Only complaint is the pillows were pretty uncomfortable and lumpy.
4 out of 5
Recommended
for Everyone
by A verified traveler

comfortable central city hotel

Posted Mar 26, 2015
Very comfortable bed, central location, reasonably quiet and very nice staff
Comment from Hotel Management
Mar 31, 2015 by John B, Hotel Management
Thank you for choosing the independent hotel, your feedback is so important to us and very much appreciated. We appreciate your business and looking forward to your next stay with us.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom NJ

friendly staff

Posted Mar 18, 2015
Pros: location.
Cons: temperature
Location: close to theaters, restaurants, museums.
a lot of character. only problem was it was hard getting the room warm.
Comment from Hotel Management
Mar 31, 2015 by John B., Hotel Management
Dear R. We are happy to hear that you enjoyed your stay. Your feedback is very important to us , so thank you for sharing your experience with other viewers . We also apologize for any inconvenience you may experienced during your stay due to the room temperature as it was uncomfortable to you. We appreciate your business and looking forward to your next stay with us. Sincerely, .
5 out of 5
Recommended
for Everyone
by A verified travelerfrom North Dakota

Funkiest, funest hotel in Philadelphia!

Posted Mar 8, 2015
Pros: Really liked the look and feel of this place. Loved the staff, they made our stay so very helpful and always trying to make sure everything was right
Cons: Lighting outside the entrance could be better, a little dark at night when walking up to the entrance door from the street a Pop machine would be nice
Location: Great location, very close to subway stairs, a great 5 star restaurant is next door, easy walking distance to everything you need
We had never stayed here before, never heard about this place, but thanks to Expedia reviews we did. Best decision we made on this trip! From the minute you ride the elevator up to check in, until you check out, you are made to feel like you are at home. The staff goes above and beyond their duties to make sure everything is perfect. Never had this happen at a chain hotel. The staff made our stay in Philadelphia, suggesting a good restaurant or bar, directions, or fun things to see, or even what not to do! We figured it out that you need to walk to Board street to get a cab faster. We enjoyed talking to the staff, try that at a chain hotel! We will stay here every time we are in Philadelphia! 5, no make that 6 star rating!!!
Comment from Hotel Management
Mar 12, 2015 by John B, Hotel Management
Dear B & K Thank you for choosing The Independent on your recent visit. We appreciate your business and look forward to seeing you again the next time you are in Philadelphia. I had a chance to review the survey that you recently completed, and I was proud to read your feedback, as it is very important to our efforts for continuously improving guest satisfaction. We strive to do the best job we can and comments like yours are greatly appreciated. I've shared your comments with all of our staff and I know they are motivated by feedback like yours. Thank you again for your feedback. We truly appreciate knowing that our guests have been well served so we can celebrate our success and work towards even better service in the future. We look forward to your return when you are in the area again. Sincerely,
5 out of 5
Recommended
for Couples
by Josefrom Pittsburgh

Very recommended.

Posted Feb 26, 2015 on Hotels.com
Great stay, excellent attention from the staff and awesome room.
Comment from Hotel Management
May 9, 2015 by john, Hotel Management
Dear Jose, Thank you for choosing The Independent on your recent visit. We appreciate your business and look forward to seeing you again the next time you are in Philadelphia. I had a chance to review the survey that you recently completed, and I was proud to read the notes you left about our staff. Your feedback is very important to our efforts for continuously improving guest satisfaction. We strive to do the best job we can and comments like yours are greatly appreciated. I've shared your comments with all of our staff and I know they are motivated by feedback like yours. Thank you again for your feedback. We truly appreciate knowing that our guests have been well served so we can celebrate our success and work towards even better service in the future. We look forward to your return when you are in the area again. Sincerely, John Barsoum General Manager
4 out of 5
Recommended
for Couples
by A verified traveler

This traveler left a rating score only Posted Feb 25, 2015 on Hotels.com
5 out of 5
Recommended
for Couples
by A verified traveler

Great hotel!

Posted Feb 22, 2015 on Hotels.com
Loved it! Walking distance to almost everything! I'd stay again, gladly!
Comment from Hotel Management
May 9, 2015 by john, Hotel Management
Thank you for choosing The Independent on your recent visit. We appreciate your business and look forward to seeing you again the next time you are in Philadelphia. I had a chance to review the survey that you recently completed, and I was proud to read the notes you left about your stay. Your feedback is very important to our efforts for continuously improving guest satisfaction. We strive to do the best job we can and comments like yours are greatly appreciated. I've shared your comments with all of our staff and I know they are motivated by feedback like yours. Thank you again for your feedback. We truly appreciate knowing that our guests have been well served so we can celebrate our success and work towards even better service in the future. We look forward to your return when you are in the area again. Sincerely, John Barsoum General Manager
5 out of 5
Recommended
for Couples
by A verified traveler

Over night stay heading to New England

Posted Feb 21, 2015 on Hotels.com
A pleasant surprise. Beats all those other hotel options (Quality Inn, etc.)
Comment from Hotel Management
May 9, 2015 by john, Hotel Management
Thank you for choosing The Independent on your recent visit. We appreciate your business and look forward to seeing you again the next time you are in Philadelphia. I had a chance to review the survey that you recently completed, and I was proud to read the notes you left about your stay. Your feedback is very important to our efforts for continuously improving guest satisfaction. We strive to do the best job we can and comments like yours are greatly appreciated. I've shared your comments with all of our staff and I know they are motivated by feedback like yours. Thank you again for your feedback. We truly appreciate knowing that our guests have been well served so we can celebrate our success and work towards even better service in the future. We look forward to your return when you are in the area again. Sincerely, John Barsoum General Manager