Ratings based on 553 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York City

Nice hotel for staying near U. of Penn

Posted Jul 29, 2015
Pros: Location, bathroom amenities, ordering and scheduling room service on an iPad rather than calling. Two good sized beds with nice bedding.
Cons: Desk staff need to be trained on being friendly and polite.
Location: Extremely close to U. of Penn, and there's lots of shopping and restaurants nearby -- great location!
This hotel has lovely spacious rooms that are clean and have all the basics you would hope for (coffee maker, hair dryer, television, wi-fi, etc.) I especially liked the use of Peter Roth toiletries -- that was a surprising and upscale touch! I also enjoyed ordering my room service on an iPad and I thought the room service food was very good. The one downside of my stay, though, was that the staff at the desk seemed very unfriendly. They didn't smile, they didn't say "Thank you" or "you're welcome" -- I felt like I was inconveniencing them by checking out, or that I had offended them in some way. It could have just been a bad day for them, but in a truly exceptional hotel, the staff smile even on a bad day. Overall though, the location of this hotel was excellent and the price was fair -- I would definitely recommend it.
4 out of 5
Recommended
for Everyone
by A verified traveler from suffern ny

Nice location. Close to U Penn and lots of shops

Posted Jul 18, 2015
This was my second time here. Great location. Next to shops and restaurants. Very attentive & helpful staff
Comment from Hotel Management
Jul 20, 2015 by Rob, Hotel Management
Thank you for your continued patronage, Susan!
2 out of 5
by A verified traveler from AZ

Small rooms, AC not effective

Posted Jul 10, 2015
Pros: No comments
Cons: Make sure AC works. Add more items than eggs and cereals in breakfast. Train or employee staff with more customer orientation..
Room was small compared to similar hotels. Not worth for the rate. AC was not effective. In general we were disappointed. They provide iPad in the room, but could not charge. Can use as a paper weight.
5 out of 5
Recommended
for Couples
by A verified traveler from AZ

Hotel was very comfortable and beautifully furnish

Posted Jul 9, 2015
Pros: The hotel had a lot of shower safety bars and pleasant helpful staff.
Cons: I would have liked lobby to be on ground floor for more convenience but I wouldn't expect this to be changed.
Location: It is close to subway and some restaurants.
My entire stay in Phil. was memorable. It was convenient for subway and a few very good restaurants, i.e. The Corner Bakery and the Landmark. While the hotel was really above my price range, it was very nice to be indulged with fine furnishings, courteous staff, and a touch of elegance. Thank you for adding to my good memories of Phil.
Comment from Hotel Management
Jul 20, 2015 by Rob, Hotel Management
Thank you for choosing to stay with us, Dot. Please #VisitPhilly again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA

Great small hotel with very accommodating service

Posted Jun 22, 2015
Pros: Enjoyed the Penn historical artwork - a special, uncommon touch
Location: Well located for U Penn and Drexel. Close to Penn museums.
Very nice, well appointed hotel. Housekeeping and valet staff were especially friendly and efficient.
Comment from Hotel Management
Jun 30, 2015 by Rob, Hotel Management
Thank you for your comments! Please stay with us again sometime soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 10, 2015
This stay was very pleasant. My bed was super comfortable, the room was very spacious, and the bathroom was gorgeous.
Comment from Hotel Management
Jun 13, 2015 by Rob, Hotel Management
Thank you for the feedback. Please return to see us soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Best hotel in University City section of Philly

Posted Jun 2, 2015
Pros: location
Cons: Bed linens are not good enough quality. There is too much noise from the structure on the roof of the Pods (restaurant)
Location: Upenn
This Hilton is the closest hotel to the UPenn campus and reasonably close to Drexel. I stayed in a suit room and it was quite big. Jovan at the front desk was very nice helping me changing my room after the initial room was too noisy from outside.
Comment from Hotel Management
Jun 4, 2015 by Rob, Hotel Management
Thank you for your comments, I'm glad to hear that Jovan was able to assist. Please stay with us again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Very comfortable stay!

Posted Jun 1, 2015
We stayed in a junior suite for the weekend. From arrival, everyone was professional and friendly. Note that the hotel only has valet parking, which is fine. The suite was very clean, energy efficient and comfortable! Would definitely come back again.
Comment from Hotel Management
Jun 2, 2015 by Rob, Hotel Management
Thank you for your feedback, we hope that you'll stay with us again soon!
5 out of 5
Recommended
for Families
by IRIS from New Jersey

Very pleased!

Posted May 5, 2015 on Hotels
Hotel was beautiful. Staff was friendly and helpful. Would stay here again in a heartbeat.
Comment from Hotel Management
May 12, 2015 by Rob, Hotel Management
Dear IRIS, We appreciate your recommendation, please return soon!
5 out of 5
Recommended
for Couples
by Catherine from Princeton NJ

Great overnight stay for the Broad Street Run!

Posted May 5, 2015 on Hotels
We were in town for the Broad Street Run and the inn had a great last minute rate. SO happy we cancelled our other room and stayed here. Valet was wonderful. $39 was a little steep but you can take your car in and out as much as you'd like. Staff was excellent and room was beautiful especially the brand new sparkling bathroom! My husband wants to put the same bathroom in our house :) Bed is very comfortable and hotel was nice and quiet even though I'm sure they were booked solid with the run. Can't wait to come back and stay here again!
Comment from Hotel Management
May 12, 2015 by Rob, Hotel Management
I'm pleased that you found value in your stay with us. Be sure to stay with us the next time you #VisitPhilly!