Ratings based on 543 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
98% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA

Great small hotel with very accommodating service

Posted Jun 22, 2015
Pros: Enjoyed the Penn historical artwork - a special, uncommon touch
Location: Well located for U Penn and Drexel. Close to Penn museums.
Very nice, well appointed hotel. Housekeeping and valet staff were especially friendly and efficient.
Comment from Hotel Management
Jun 30, 2015 by Rob, Hotel Management
Thank you for your comments! Please stay with us again sometime soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 10, 2015
This stay was very pleasant. My bed was super comfortable, the room was very spacious, and the bathroom was gorgeous.
Comment from Hotel Management
Jun 13, 2015 by Rob, Hotel Management
Thank you for the feedback. Please return to see us soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Best hotel in University City section of Philly

Posted Jun 2, 2015
Pros: location
Cons: Bed linens are not good enough quality. There is too much noise from the structure on the roof of the Pods (restaurant)
Location: Upenn
This Hilton is the closest hotel to the UPenn campus and reasonably close to Drexel. I stayed in a suit room and it was quite big. Jovan at the front desk was very nice helping me changing my room after the initial room was too noisy from outside.
Comment from Hotel Management
Jun 4, 2015 by Rob, Hotel Management
Thank you for your comments, I'm glad to hear that Jovan was able to assist. Please stay with us again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Very comfortable stay!

Posted Jun 1, 2015
We stayed in a junior suite for the weekend. From arrival, everyone was professional and friendly. Note that the hotel only has valet parking, which is fine. The suite was very clean, energy efficient and comfortable! Would definitely come back again.
Comment from Hotel Management
Jun 2, 2015 by Rob, Hotel Management
Thank you for your feedback, we hope that you'll stay with us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Nice Hotel near city centre

Posted May 4, 2015
Pros: The location was far enough out to not be overrun by non-residents, but was close enough to the centre of town to facilitate all sight seeing easily.
Cons: My wife didn't like the room hairdryer which was incredibly dated and ineffective. The decor could do with a little uplifting on the bedroom floors.
Location: See above
We enjoyed our stay and generally felt very welcome and relaxed.
Comment from Hotel Management
May 12, 2015 by Rob, Hotel Management
Dear Sherlock, We'd love the opportunity to welcome you back! Safe travels.
4 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia PA

Overall very nice with one unfortunate caveat

Posted Apr 27, 2015
Cons: See above. Valet parking fee is high
The hotel is very comfortable and the staff very helpful with one notable exception. We especially liked the buffet breakfast and easy access to public transportation. The exception noted above was the bartender in the Wine Bar at about 4 pm on Saturday. We went to the bar as the door was open but no one was in the room but us. We asked the bartender if he was open and he ignored us. When we asked again he said "the door was open wasn't it". When my husband said he thought maybe he was just setting up he said, looking at me, "she knows we are open". I said that was not clear. He was incredibly rude to us. We left and will not go to the restaurant or bar again (too bad because they have a great wine list). As I said the hotel was fine and this interaction contrasted with all our other interactions with staff.
Comment from Hotel Management
May 23, 2015 by Rob, Hotel Management
Thank you for your comments. I've alerted our Restaurant Manager of this incident, as it it completely unacceptable and not in keeping with our culture. I hope that you'll stay with us again sometime soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Pennsylvania

Excellent Hotel Experience!!!!

Posted Apr 13, 2015
One of the best hotel stays, I have experienced so far!!! The staff was great, amazingly clean rooms.Highly recommended. I have found my second home!!!!
Comment from Hotel Management
May 23, 2015 by Rob, Hotel Management
Thank you for this five-star rating, please return to see us soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Visiting upenn

Posted Apr 13, 2015
Wonderful - relaxing and luxurious - perfect night
Comment from Hotel Management
May 23, 2015 by Rob, Hotel Management
Thank you for staying with us, we hope to provide you with another "perfect night" sometime soon!
5 out of 5
Recommended
for Business Travelers
by A verified traveler

college visit

Posted Mar 27, 2015 on Hotels
very friendly, couldn't have been in a better location, room was clean and comfortable.
Comment from Hotel Management
May 23, 2015 by Rob, Hotel Management
Thank you for your comments, I'm glad to know that you appreciated our great location on Penn's campus! Please return to see us sometime son.
5 out of 5
by A verified traveler from NJ

Posted Mar 24, 2015
Excellent across the board. Highly reccommended but overpriced
Comment from Hotel Management
May 23, 2015 by Rob, Hotel Management
Thank you for staying with us! We appreciate the five star rating.