Ratings based on 342 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
94% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Superb Hotel

Posted Sep 19, 2014
Outstanding room, service and dining experience. Staff was always friendly and went out of their way to be helpful and show us a great time.
5 out of 5
Recommended
for Everyone
by A verified traveler from Rhode Island

Ritz Carlton - Philadelphia

Posted Aug 26, 2014
Pros: Beautiful architecture. Absolutely wonderful.
Cons: The atmosphere in the dining room was great, but the food was only so-so.
Location: The hotel is located right in the middle of all of the excitement in downtown philadelphia. Great location, located about 1 mile from liberty bell.
Absolutely stunning hotel. The bar was amazing. The food in the bar was so-so, and overpriced, but expected at the Ritz. The hotel room was nice, but nothing fantastic, however the view from the room overlooked city hall. We had champagne waiting for us when we were checking in ( The Ritz was aware it was our honeymoon). The service at The Ritz is the best in Philadelphia.
3 out of 5
by A verified traveler from columbus ohio

Doesn't feel like a Ritz....

Posted Aug 23, 2014
The front desk staff were not like other folks I've met at other Ritz properties. At the Philly Ritz, they seemed unfriendly. I reported an issue about my room to them and it was "dismissed". My room had a bad odor, but very comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Please, it's the Ritz!

Posted Aug 21, 2014
Terrific staff. Great room. Great location. What else can I say? The hotel lives up to its reputation every time.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 12, 2014
Nice property in the perfect location for exploring Center City. Staff were friendly and eager to please. Room was pleasant and had everything we needed including comfy beds. Could have been a bit cleaner but I am picky (dusty in places like moulding around bathroom mirror, carpet and windows needed cleaning). For a quick breakfast, La Colombe just around the corner was quite nice but only offers pastries and coffee/tea drinks. Convenient to Suburban Station for access to airport train (5 minute walk). There is also a Walgreens across the street which was handy when we needed to buy a few items.
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Beautiful and comfortable.

Posted Aug 10, 2014
The best service and attention by all staff. The experience was awesome. I would recommend this hotel and will stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Quick 2 nighter

Posted Aug 7, 2014
Pros: location - very central Classy lobby staff were very pleasant and tried to be helpful
Cons: more desk staff Better area information
Location: I was at a conference so I was mostly in meetings but the reading market was interesting.
Hotel was very pleasant. Beautiful Lobby and a significant number of staff at both doors. Unfortunately there was only one person at the front desk at any time I went by. This caused delays in check in and check out. And with time so short there was no point in trying to ask a question. They also did not seem to have any maps of the area??? My room was nice, but it seemed a bit behind the times. Lot of street noise even on the 8th floor I am never happy with pay for wifi in a hotel - it reminds me of the days of $10 phone calls
5 out of 5
Recommended
for Everyone
by A verified traveler from w

Excellent place to stay

Posted Jul 27, 2014
Room was nice and overlooked city hall. Breakfast was excellent . Staff was friendly . They go over and above.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay downtown everything close

Posted Jul 26, 2014
Very good great visit would like to come again in the near future
5 out of 5
Recommended
for Everyone
by A verified traveler from Wilmington, NC

Great Hotel Great Tay

Posted Jul 21, 2014
Pros: Everything
Cons: nothing
Location: Food, entertainment, shopping...all right there.
What a beautiful Hotel, what I expect in a Ritz Carlton, First Class. Hotel staff were so friendly and housekeeper were so nice. The hotel was Close to everything that we had plan for the weekend.