Ratings based on 996 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from New York, NY

Average hotel

Posted Sep 1, 2014
Not a bad hotel but definitely not worth the price paid. Lighting in my room was very dim even with all lamps on. Iron was also faulty and leaked on my new dress. The vent in the bathroom didn't work so I had to wait for the moisture to exit before styling my hair and putting on makeup. This was overall not a bad hotel. I had room service and also ate from the restaurant/lounge in the lobby and food was average but again not worth the price. This is probably a good hotel for families with children and not a romantic stay. I noticed many families with noisy children on my floor when I stayed. I was up by 7:30 every morning as this was when they woke up too. I will not stay at this Westin again unless I was traveling with kids.
Comment from Hotel Management
Sep 6, 2014
My name is Ryan Sistare and I serve as the General Manager of The Westin Hotel Center City. Thank you for taking the time for sharing your experiences on Expedia. First, please accept my apologies for your inconveniences in regards to the bathroom vents and the iron. I personally spoke to the Engineering and Housekeeping teams this morning so that we may check all of the rooms to ensure that this will not occur again. Second, it appears that your stay with us was over the holiday weekend, which drew a number of families. Although we welcome all guests, please know that our hotel typically caters to business clientele, being that we are located in Center City Again, thank you for your comments and please contact my office via the hotel if I may be of additional assistance. At Your Service, Ryan P. Sistare, CHA General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice location in Rittenhouse Square

Posted Aug 25, 2014
First trip to Philadelphia and this proved to be a nice location at a reasonable rate. Can't really complain with anything. A quality 4 star hotel, comfortable bed and clean.
5 out of 5
Recommended
for Everyone
by A verified traveler

beautiful hotel, great area

Posted Jul 21, 2014
hotel was clean, friendly and close to good shopping/bars
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Wonderful stay!

Posted Jul 14, 2014
Pros: Large, clean rooms. Comfortable beds. Reasonably priced. Very friendly and accommodating staff.
Cons: They say they are charging market rate, but there are nearby lots charging less than the nearly $40 per day rate offered to guests for self parking.
Location: Convenient & safe location close to city hall, shopping, train station, PHLASH bus stop, Steve's Steaks, restaurants & bars.
Terrific location, excellent staff. Parking is expensive but the cost of the room makes up for it. This is a hotel in a very safe area that seems to be in the centre of it all. The staff is very accommodating and the rooms are pleasing. the beds are very comfortable and they give you the opportunity to make good environmental choices in terms of clean linens/towels. You do have to take two separate elevators to get from the front door to the lift that takes you to your room, but it's not terribly inconvenient. I would most certainly stay here again and recommend this hotel to all, mostly due to the staff who made me feel safe, welcome and appreciated.
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, BC, Canada

Comfortable and close to all amenities.

Posted Jul 14, 2014
Pros: Friendly front desk staff.
Location: Everything was within walking distance saving you cab fares.
My stay was very pleasant, and I would definitely stay at the Westin, the next time time I visit.
2 out of 5
by A verified traveler from NJ

Bring your own dust cloth and vaccuum

Posted Jul 7, 2014
Pros: the mattress and bedding was very comfortable
Cons: general room cleanliness
Location: there is always something nearby in Philadelphia.
the room was in dire need to vaccuuming and ALL of the flat surfaces had not been dusted for al least a week. this was VERY noticeable.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 1, 2014
Pros: Bathroom was nice and the fixtures were a Plus as well.
Cons: Put a small refrigerator in rooms
Great stay, excellent hotel. The hotel is inviting and makes you feel at home
4 out of 5
Recommended
for Families
by Jen from New Jersey

Recent stay at Westin

Posted Jun 23, 2014
Pros: Ability to keep dog with us in our travels.
Location: Very close to everything, and a mall connected to hotel had clothing and food court!
Great stay. Helpful staff, without being too intrusive. Changed to this hotel because they allowed dogs. Room was great, I should have asked for a Queen/King bed instead of two doubles, but that was on me. Location can't be beat! Downtown, central, close to everything.
4 out of 5
Recommended
for Everyone
by Jr from Richmond,va

Nice hotel. Clean. No pool. Easy arrival.

Posted Jun 22, 2014
Clean. Bed is fantastic! Would stay again! Lots of fees. No pool. No blackout curtains which we expected from staying at other Westins.
5 out of 5
Recommended
for Everyone
by A verified traveler from Staten Island, NY

Cool Hotel

Posted Jun 16, 2014
Heart of Center City. The Chicago Cubs were also staying there which was pretty cool.