Ratings based on 1,096 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom ontario canada

Nice hotel

Posted Dec 6, 2014
Nice hotel very close to every thing you want to see in Philly. If it had a pool it would have been even better
2 out of 5
by A verified travelerfrom i

Bad customer service & bad layout

Posted Dec 2, 2014
Night Concierge and house keeping was rude and did not care about any of our concerns..also layout in the room was old..furniture looked like something My grandfather would have at his house...very disappointing experience
Comment from Hotel Management
Dec 5, 2014 by Guest Relations Manager, Hotel Management
Thank you for taking the time to share your experience. While I am unsure of the specific issues you faced, I regret you had issues with certain associates. We will follow up with our overnight staff and housekeeping to ensure that they are properly trained on customer service. In addition, please know that we will be renovating the hotel in the near future. I hope you will visit us again so we can provide you with the great experience you deserve. Many Thanks, Emma S
3 out of 5
by A verified travelerfrom TN

Amenities

Posted Dec 1, 2014
Can't say much about the restaurant/bar. Wasn't much of a menu or ambiance.
Comment from Hotel Management
Dec 5, 2014 by Guest Relations Manager, Hotel Management
Hi T, Thanks for leaving us a review about your stay. I regret you didn't enjoy the experience in our restaurant and bar. I will certain pass on your comments to the food and beverage team as I am sure they would like to improve based on your feedback, Thank you again and I hope your time in Philadelphia was enjoyable! Emma S
4 out of 5
Recommended
for Everyone
by A verified traveler

Good conventient hotel in downtown Philadelephia

Posted Nov 30, 2014
Pros: Good location. Very spacious and clean rooms. Excellent beds!
Cons: Internet service is simply said: lacking and pricey
Location: Situated in downtown Philadelphia. Congress center, shopping streets and theatres are all within walking distance.
This is the first time I stayed in this hotel and I would consider this hotel for the next trip to Philadelphia. Pros: It is very well located in downtown Philadelphia. The rooms are clean and spacious. Beds are excellent! Staff is helpful. Cons: Very high price for "very high speed internet in the room. In general terms I find the internet service lacking. Speeds and connections drop frequently. For example video conferencing or video-voice calls will not connect due to time-outs and if connections do get through you will get many hickups. This is unacceptable especially at the price this hotel asks. Business travels be warned! During my stay, there were guests in the next door room with a dog. Barking all day and night... All in all it is a nice convenient hotel. If you don't need good quality internet, you will have an excellent stay.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Pittsburgh, PA

What I always expect from Westin

Posted Nov 24, 2014
Pros: It's a Westin!!!!
Cons: Temperature control in the room
Location: Perfect location when visiting center Philly
Great room, great Westin service. Room was very warm, even after I turned my heat off. Other than that, perfect
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 21, 2014
Great location convenient to everything in philly, attentive staff large rooms.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice property, great staff.

Posted Nov 4, 2014
Pros: Location, people and rooms.
Cons: The price.
Location: Nice restaurant LaFontanna 17th and Spruce, BYOB.
The first people you meet are pleasant, accomodating and remember your name. They also know the lay out of the city and can direct you to any other destinations.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New York City

central location was convenient for this trip

Posted Oct 27, 2014
Pros: central location
Car valet and check-in was smooth + efficient. Front desk personnel were pleasant. Room is spartan and tight with two double beds, but clean + neat.
2 out of 5
by A verified travelerfrom california

Horrible maid service - do not recommend

Posted Oct 27, 2014
Cons: Maid service
The house cleaning service is one of the worst I've ever experienced! The maids didn't pick up the wet towels(in the tub) and take them away, didnt vacuum the floor, didn't tidy up the room, and the bed was made so poorly that a 5 years old could have done a better job. Also, If you want a quite room to rest, this is not the hotel for you. The walls are so thin that I could hear the conversation from the rooms around me. The location is the only good part of this hotel. However, there are a lot of other hotels in the area within the same price range. Definitely will not stay at this hotel in the future.
Comment from Hotel Management
Oct 31, 2014 by Ryan, Hotel Management
Dear hotelguest100, Thank you for taking the time to share your feedback on Expedia.com Please know that we are very disappointed to learn of your experience, as it is not indicative of the service levels at our hotel. None-the-less, I will personally work with the Director of Housekeeping to ensure our impeccable standards are in place consistently. We look forward to seeing you again on your next trip! At Your Service, Ryan P. Sistare, CHA General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom new york

Close to all in the heart of Philly

Posted Oct 26, 2014
Fantastic , the hotel staff was very accommodating . Location was central for all.