Terrace/patio

Reviews of The Windsor Suites

4 out of 5
The Windsor Suites
1700 Ben Franklin Pkwy, Philadelphia, PA

Reviews

8.4

Very Good

Rating 10 - Excellent. 683 out of 1199 reviews" "
Rating 8 - Good. 234 out of 1199 reviews" "
Rating 6 - Okay. 125 out of 1199 reviews" "
Rating 4 - Poor. 74 out of 1199 reviews" "
Rating 2 - Terrible. 83 out of 1199 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Sebrena

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Area which is located. The staff is nice the gym was great But the conditions of the rooms and money i paid not worth it.the. On the surface things look ok after checking a lot of neglect such as stained sheets rusty bathtub broken carpets and dust everywhere
Stayed 1 night in Apr 2024

10/10 Excellent

Ekene

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Customer Care Team on Apr 15, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Joshua

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was perfect for my family's weeklong stay here in Philly. Very specious area and really enjoyed the balcony view. The property is very close in proximity to many things and is walkable to the convention center for average people. The staff were all very friendly and helpful through our trips duration. I would recommend anyone stay here on your next stay to Philly.
Stayed 6 nights in Apr 2024
Response from Customer Care Team on Apr 12, 2024
Dear Joshua, it’s fantastic to hear that our property was a perfect fit for your family's weeklong visit to Philly! We're delighted that you enjoyed the spacious areas and the lovely balcony view. It sounds like our location worked out perfectly for your plans, especially with its proximity to the convention center. Thank you for your kind words about our staff and for recommending us. We truly appreciate it and look forward to your next stay!Burnell GoldmanGeneral ManagerThe Windsor Suites

10/10 Excellent

Taylor

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect walking distance to convention center and reading terminal market, stayed here for wrestlemania weekend and would come back in a heartbeat!
Stayed 4 nights in Apr 2024
Response from Customer Care Team on Apr 12, 2024
HI Taylor,it's wonderful to hear that our hotel's location perfectly complemented your WrestleMania weekend plans! We're delighted that the proximity to the convention center and Reading Terminal Market added to the enjoyment of your stay. Your eagerness to return is truly appreciated, and we can’t wait to host you again soon. Thanks again for choosing us and for your fantastic review!Burnell GoldmanGeneral ManagerThe Windsor Suites

4/10 Poor

john

Stayed 1 night in Apr 2024
Response from Customer Care Team on Apr 10, 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Rashawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Jan 2024
Response from Customer Care Team on Apr 10, 2024
Dear Rashawn, thank you so much for your kind words about your recent stay at The Windsor Suites! We are delighted to hear that you found our hotel to be very nice. Your satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. We hope to welcome you back for another fantastic experience in the future.Burnell GoldmanGeneral ManagerThe Windsor Suites

10/10 Excellent

Taylor

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10, helpful, accommodating, and a wonderful place to stay!
Stayed 1 night in Apr 2024
Response from Customer Care Team on Apr 9, 2024
Hi Taylor, Thank you so much for your wonderful review! We are delighted to hear that you found our team to be helpful and accommodating during your stay at The Windsor Suites. It warms our hearts to know that you had a great experience with us. If there is anything we can do to make your stay even more enjoyable, please don't hesitate to let us know. Our team is always here to help!Burnell GoldmanGeneral ManagerThe Windsor Suites

10/10 Excellent

Maria

Stayed 1 night in Apr 2024
Response from Customer Care Team on Apr 9, 2024
Dear Maria, thank you for your wonderful rating! We're over the moon to hear you had such a stellar experience with us at The Windsor Suites. It's guests like you that make our day, every day. If there's a story behind those stars, we'd love to hear it. Your feedback not only brightens our team's day but also helps us make every stay memorableBurnell GoldmanGeneral ManagerThe Windsor Suites

10/10 Excellent

Luis

Liked: Cleanliness, property conditions & facilities
Great stay
Stayed 2 nights in Mar 2024
Response from Customer Care Team on Apr 9, 2024
Hi Luis, Thank you for choosing to stay with us. We're pleased to hear you had a great stay at The Windsor Suites! Our team works hard to ensure all guests have a wonderful experience. If there's anything we can do to enhance your stay next time, please don't hesitate to reach out. We appreciate your feedback and hope to welcome you back soon! Burnell GoldmanGeneral ManagerThe Windsor Suites

10/10 Excellent

Kate

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!
Stayed 1 night in Mar 2024
Response from Customer Care Team on Apr 4, 2024
Dear Kate,Thank you for recognizing our exceptional team! We're delighted to hear that you had a great experience with us. Our staff takes great pride in providing top-notch service to all our guests. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!Burnell GoldmanGeneral ManagerThe Windsor Suites

10/10 Excellent

Courtney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nyeesha was great at guest check out and was so friendly
Stayed 2 nights in Mar 2024
Response from Customer Care Team on Apr 3, 2024
Hi Courtney, Thank you for taking the time to share your experience with Nyeesha - we're glad to hear she made your stay pleasant! Our team is always here to help, so if there's anything we can do to enhance your stay next time, please let us know. We genuinely appreciate your feedback and hope to welcome you back to The Windsor Suites soon. Burnell GoldmanGeneral ManagerThe Windsor Suites

10/10 Excellent

Shauzlyne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very nice hotel. The staff were welcoming. We stayed on the 24th floor and enjoyed all the perks we received from being on the top floor of the hotel. It took awhile for the heat to kick in but it worked great. The parking was ok just didn’t like that we couldn’t park our own car.
Stayed 1 night in Mar 2024
Response from Customer Care Team on Apr 3, 2024
Dear guest,Thank you for sharing your experience! We're delighted you enjoyed our hospitality and the perks of our top-floor stay. We apologize for any delay with the heat, but we're glad it eventually warmed up for you. Regarding parking, we understand your preference, and we're always looking for ways to enhance our guest experience. Your feedback is invaluable. We hope to welcome you back soon for another memorable stay!Burnell GoldmanGeneral ManagerThe Windsor Suites

10/10 Excellent

Katie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location for Windsor Suites was great, half way between the Philadelphia Art Museum and Independence Hall, walkable to both. Two restaurants were attached to the property and nice convenience and breakfast options were a block away. Front desk staff was friendly.
Stayed 1 night in Mar 2024
Response from Customer Care Team on Apr 3, 2024
Hi there, Thank you for highlighting our prime location near iconic Philadelphia landmarks! We're delighted to hear that you enjoyed the convenience of having restaurants attached to the property and breakfast options nearby. Our friendly front desk staff strives to provide exceptional service. If there's anything we can do to enhance your stay further, please let us know. We're always here to help. Burnell GoldmanGeneral ManagerThe Windsor Suites

10/10 Excellent

Chenxi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and good hotel!
Stayed 2 nights in Mar 2024
Response from Customer Care Team on Apr 3, 2024
Hi there, Thank you for your positive feedback! We're pleased to hear that you enjoyed our convenient location and had a good experience at our hotel. Our team is always here to help during your stay, so if there is anything we can do to enhance your experience, please don't hesitate to let us know. We appreciate your support and hope to welcome you back soon! Burnell GoldmanGeneral ManagerThe Windsor Suites

10/10 Excellent

Jordana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I arrived early and were accommodated with an early check in which was fantastic. The room was a one bedroom and was huge! The space was spotless and had everything we could possibly need for our stay. My kids and I had a great nights sleep and the staff was hands down the most friendly people I have ever met. Do not hesitate to stay !
Stayed 1 night in Mar 2024
Response from Customer Care Team on Apr 2, 2024
Hi Jordana,Thank you so much for sharing your experience with us! We're delighted that you and your family enjoyed your stay at The Windsor Suites. Providing early check-in and ensuring our rooms are spacious and spotless are priorities for us. It's heartening to hear that you had a great night's sleep and found our staff to be exceptionally friendly. We truly appreciate your kind words and look forward to welcoming you back soon for another memorable stay!Burnell GoldmanGeneral ManagerThe Windsor Suites

10/10 Excellent

Chan

Stayed 2 nights in Mar 2024

10/10 Excellent

Kirk

Stayed 1 night in Mar 2024
Response from Customer Care Team on Apr 15, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Hillary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 27, 2024
Hi Hillary,Thank you for the 5-star rating! We're delighted to hear you had such a fantastic experience at The Windsor Suites. Your kind words truly mean the world to us. We strive to ensure every guest feels welcomed and valued during their stay. If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know. We can't wait to welcome you back for another wonderful stay!Burnell GoldmanGeneral ManagerThe Windsor Suites

10/10 Excellent

Perla

Our favorite place to stay in Philadelphia!
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 27, 2024
Hi there,It's always great to hear from our returning guests like you! We're thrilled to know that you enjoyed your stay at The Windsor Suites once again. Your continued support means a lot to us, and we can't wait to welcome you back for another fantastic experience. If there's anything we can do to make your next stay even more memorable, please don't hesitate to let us know. We're honored to be your home away from home in Philadelphia!Burnell GoldmanGeneral ManagerThe Windsor Suites

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Staff are excellent. Rooms are big. Parking right next door.
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 29, 2024
Hi Christine, thank you for your wonderful review! We're pleased to hear that you enjoyed our convenient location, spacious rooms, and excellent staff. It's always our goal to provide top-notch service and amenities to make your stay memorable. We hope to welcome you back to The Windsor Suites soon!Burnell GoldmanGeneral ManagerThe Windsor Suites

10/10 Excellent

Jill

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 25, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Laura

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how friendly the front desk ladies were!
Stayed 2 nights in Mar 2024
Response from Customer Care Team on Mar 25, 2024
Hi Laura! Thank you so much for your kind words about our front desk team! We're delighted to hear that they made your stay memorable with their friendliness. Our team is always here to help, so if there's anything we can do to enhance your stay further, please don't hesitate to let us know. Looking forward to welcoming you back to The Windsor Suites soon!Burnell GoldmanGeneral ManagerThe Windsor Suites

8/10 Good

LEXALYNN

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Its just the heat in the building. I cant turn on the aircon becuase they have a set it to heat until may2024. They have provided us a fan which is great.
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 22, 2024
Dear guest, It was a pleasure to host you. We appreciate you choosing to stay with us and sharing your experience with us. While we are pleased to see that you enjoyed your stay with us overall, we truly apologize for any discomfort caused by the temperature in your room. We understand the importance of a comfortable stay and will certainly look into this matter.It's great to hear that our team provided a fan to help mitigate the situation. Your comfort is our priority, and we'll ensure a pleasant environment for your future visits. If there's anything else we can assist you with, please don't hesitate to reach out.Burnell GoldmanGeneral ManagerThe Windsor Suites

10/10 Excellent

Yalonda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 16, 2024
Thank you for your glowing 5-star review, Yalonda!We're so glad to hear that you had such a fantastic experience during your stay at The Windsor Suites. Our team works hard to ensure that every guest feels welcomed and cared for, so it's incredibly rewarding to receive such positive feedback. We appreciate you taking the time to share your kind words, and we hope to have the pleasure of welcoming you back again soon!Burnell GoldmanGeneral ManagerThe Windsor Suites

8/10 Good

Michael

Stayed 1 night in Mar 2024
Response from Customer Care Team on Apr 3, 2024
Hello Michael, Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future. Burnell GoldmanGeneral ManagerThe Windsor Suites

10/10 Excellent

Kesha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
⭐⭐⭐⭐⭐ great place
Stayed 2 nights in Mar 2024
Response from Customer Care Team on Mar 12, 2024
Thank you for the fantastic five-star review, Kesha! It's great to hear that you had a great experience at The Windsor Suites. We are delighted that you enjoyed your stay with us and found our hotel to be a great place. Your kind words mean a lot to us, and we appreciate your feedback. We look forward to welcoming you back for another wonderful stay in the future! If you need anything during your next visit, please don't hesitate to reach out. Safe travels! Burnell GoldmanGeneral ManagerThe Windsor Suites

8/10 Good

Denise

Stayed 1 night in Mar 2024
Response from Customer Care Team on Apr 2, 2024
Hi Denise,Thanks for the wonderful review! We're glad you enjoyed your stay at The Windsor Suites. Can't wait to have you back next time you are in Philly. Safe travels!Burnell GoldmanGeneral ManagerThe Windsor Suites

8/10 Good

Latoya

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a good place to no complaints
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 11, 2024
Hi there, Thank you for choosing The Windsor Suites! We're thrilled to hear you had a complaint-free stay with us. Our team strives to provide exceptional service to all our guests. Should you ever have any feedback or suggestions for us, feel free to reach out. We hope to welcome you back soon for another enjoyable experience. Burnell GoldmanGeneral ManagerThe Windsor Suites

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
big rooms with balcony
Stayed 2 nights in Mar 2024
Response from Customer Care Team on Mar 11, 2024
Hi Stephen, Thank you for taking the time to share your feedback on your recent stay at The Windsor Suites. We are glad to hear that you enjoyed our spacious rooms and balcony amenities. Your comfort is our top priority, and we strive to provide a relaxing experience for all our guests. If there is anything else we can do to enhance your stay in the future, please do not hesitate to reach out. We look forward to welcoming you back for another enjoyable stay!Burnell GoldmanGeneral ManagerThe Windsor Suites

10/10 Excellent

Miki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 11, 2024
Miki - Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future. Burnell GoldmanGeneral ManagerThe Windsor Suites

10/10 Excellent

STANISLAS

Stayed 3 nights in Feb 2024
Response from Customer Care Team on Mar 25, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Aba D.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My girlfriend love the place very much. So it’s a W
Stayed 2 nights in Mar 2024
Response from Customer Care Team on Mar 6, 2024
Hi Aba, We are delighted to hear that you and your girlfriend had a wonderful time at The Windsor Suites! We're delighted that you both enjoyed your stay with us. Thank you for choosing our hotel for your visit to Philadelphia.If there's anything else we can do to make your next stay even better, please feel free to let us know. Burnell GoldmanGeneral ManagerThe Windsor Suites

10/10 Excellent

Abigail

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time! Wonderful location, great suite, and wonderful service.
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 6, 2024
Abigail, thank you so much for taking the time to share your positive experience with us! We are so pleased to hear that you had a great time and enjoyed our wonderful location, suites, and service. It means a lot to us that you had a memorable stay. We can't wait to welcome you back again soon for another fantastic experience at The Windsor Suites! Burnell GoldmanGeneral ManagerThe Windsor Suites

10/10 Excellent

Moises

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it best place to take a rest and go to
Stayed 1 night in Feb 2024
Response from Stephanie Sandlin on Mar 3, 2024
Thank you so much those kind words. We hope to have stay with us again in the near future

10/10 Excellent

Aisya

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional service at a beautiful property
Stayed 1 night in Feb 2024
Response from Customer Care Team on Mar 5, 2024
Thank you for sharing your fantastic review, Aisya. We are pleased to hear that you enjoyed our exceptional service and beautiful property during your stay. Our team takes great pride in providing top-notch hospitality to all our guests. We look forward to welcoming you back for another wonderful experience at The Windsor Suites. Burnell GoldmanGeneral ManagerThe Windsor Suites

8/10 Good

Alexis

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really nice and accommodating also the room I stayed in was clean
Stayed 1 night in Feb 2024
Response from Customer Care Team on Mar 5, 2024
Hello Alexis, Thank you for taking the time to share your positive experience at The Windsor Suites! Our team is delighted to hear that you found our staff to be nice and accommodating. We take pride in providing clean and comfortable rooms for our guests to enjoy. Your feedback is truly appreciated, and we hope to welcome you back again soon for another pleasant stay.Burnell GoldmanGeneral ManagerThe Windsor Suites

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Care Team on Mar 22, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Dorlisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Stephanie Sandlin on Mar 3, 2024
Thank you for your 5 stat review Dorlisa.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Customer Care Team on Feb 28, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As advertised clean no surprises
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 28, 2024
Hi Mark, Thank you for taking the time to review The Windsor Suites! We're delighted to hear that you found our hotel to be clean and as advertised. We always strive to provide a seamless and transparent experience for our guests. Your feedback is truly appreciated. We look forward to welcoming you back for another stay in the future.Burnell GoldmanGeneral ManagerThe Windsor Suites

10/10 Excellent

Rachel

Traveled with family
Wonderful hotel the gem of the room was the kitchen. Loved that it had everything a regular kitchen would have. Very nice!
Stayed 2 nights in Feb 2024
Response from Customer Care Team on Feb 28, 2024
Thank you for your kind words, Rachel! We're so happy to hear that you enjoyed the fully equipped kitchen in your room. It's great to know that it met all your needs and provided a comfortable stay. We appreciate your feedback and hope to welcome you back soon for another wonderful experience at The Windsor Suites. Burnell GoldmanGeneral ManagerThe Windsor Suites

10/10 Excellent

James

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The toilet was stopped up the whole two days of my stay, the shower was VERY dirty an unacceptable on Friday February 23-Sunday February 25
Stayed 2 nights in Feb 2024
Response from Customer Care Team on Feb 28, 2024
Dear James,I am truly sorry to hear about your recent experience at our hotel. Your feedback is incredibly important to us, and we will address the issues you encountered immediately to ensure this never happens again. Cleanliness and guest satisfaction are our top priorities, and we appreciate you bringing this to our attention. Please know that this is not reflective of the high standards we strive to maintain. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay you deserve.Burnell GoldmanGeneral ManagerThe Windsor Suites

8/10 Good

Khaleem

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As advertised, liked the balcony.
Stayed 4 nights in Feb 2024
Response from Customer Care Team on Feb 28, 2024
Hello Khaleem, We are delighted to hear that you enjoyed our balconies during your stay at The Windsor Suites! It's great to know that our amenities met your expectations. If there is anything else we can do to enhance your experience further, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back in the future.Burnell GoldmanGeneral ManagerThe Windsor Suites

10/10 Excellent

Karen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is right in the middle of eveything, super convenient location. The room (suite, actually) was IMMACULATE and we were allowed to check in almost 3 hours early because the room was ready when we arrived. The entire hotel is very clean, it was a pleasure. The staff was terrific and friendly also.
Stayed 2 nights in Feb 2024
Response from Customer Care Team on Feb 26, 2024
Hi Karen, thank you for sharing your wonderful experience at The Windsor Suites! We are pleased to hear that you found our location convenient and your suite immaculate. Our team always aims to provide a clean and friendly environment for all our guests. We're glad we could accommodate your early check-in as well. We hope to welcome you back for another fantastic stay soon! Burnell GoldmanGeneral ManagerThe Windsor Suites

8/10 Good

Bill

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Customer Care Team on Mar 22, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Nefertiti

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing clean luxury hotel
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 26, 2024
Hi there! We're delighted to hear that you found our hotel to be clean and luxurious during your stay. Providing a top-notch experience for our guests is always our top priority. Thank you for taking the time to share your positive feedback with us. Should your travels bring you back to Philadelphia, we'd love to welcome you again at The Windsor Suites. Feel free to reach out if there's anything we can assist you with in the future. Burnell GoldmanGeneral ManagerThe Windsor Suites

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Care Team on Mar 22, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Crystal

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 26, 2024
Hi Crystal, Thank you so much for the amazing rating! We are very happy to hear that you had a great experience at The Windsor Suites. We always aim to provide top-notch service to all our guests. We hope to welcome you back again soon for another wonderful stay! Burnell GoldmanGeneral ManagerThe Windsor Suites

10/10 Excellent

GEE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the place
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 21, 2024
Hi there, Thank you for sharing your positive feedback about your recent stay at The Windsor Suites! We are delighted to hear that you loved our hotel. Your kind words truly mean the world to us. We hope you had a fantastic experience, and we can't wait to welcome you back for another enjoyable stay. If you have any special requests for your next visit, please don't hesitate to let us know. Burnell GoldmanGeneral ManagerThe Windsor Suites

10/10 Excellent

Chisato

Stayed 2 nights in Dec 2023
Response from Customer Care Team on Mar 22, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team