Ratings based on 2,382 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified traveler from Canada

nice hotel downton Philadelphia

Posted Jul 10, 2014
Pros: the kitchen, big room...
Location: close to museum, caf├ęs, restaurants...
confortable, clean, this hotel is very well located close to Museum and others sites. the staff is very helpful and nice .
5 out of 5
Recommended
for Everyone
by A verified traveler from FL

Best stay ever!

Posted Jul 9, 2014
I was so impressed with this hotel! Even though technically I only had a view of the Comcast Tower from my suite, it was still stunning (particularly at night). The central location on the Museum Parkway was also very convenient. The amenities themselves were quite nice (the suite included a kitchenette with dishwasher--I've never even had a dishwasher at home!). There was also a big, comfy king bed :) Finally, the hotel staff were extremely professional and helpful. Overall, a great experience! Highly recommended. Thanks!
5 out of 5
Recommended
for Everyone
by A verified traveler from Delaware

Just right!

Posted Jul 7, 2014
We stayed here in June while attending a concert at the Mann's Center. We are from out of town, and did have some challenges navigating through the area, and got lost in spite of our GPS directions, but called the front desk and the person who answered stayed on the phone with us, giving step by step directions, until we arrived at their front door. The staff was fabulous. The bell hop was quick to hail us a cab to the Mann's (much easier than finding it ourselves and parking once there), and he even cleaned off the bird poop that landed on me while waiting at the corner! The room was spacious, clean, and comfortable. A big plus was the lively (translated, that means LOUD) bar just off the lobby, where we enjoyed terrific bugers and beers before the show, and returned for a night cap at the end of the night. Would definately stay there again.
3 out of 5
Recommended
for Everyone
by A verified traveler from PA

I'm very upset with u overcharging me for the dail

Posted Jul 6, 2014
Pros: the location
Cons: U overcharged me by $30/day.I agreed to pay $197.25/day but U overcharged me.After I extended my stay - the hotel charged me $169/day for the same roo
Location: I stayed there because my wife was in the hospital and I was there most of the time
When U overcharged me by $30/day I was very upset since after extending my stay at the same room the hotel charged me $ 169/day while your charges were $229 ,209,221,132 /Day \.I agreed with U to pay only $197.75/Day. Give me a good explanation to satisfy me or reimburse me the difference.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location!

Posted Jul 3, 2014
Pros: Location, kitchen, staff, everything!
Staff was very polite from the beginning! Room was as described. Located walking distance from museums, great restaurants, and Ben Franklin Pkwy!
4 out of 5
Recommended
for Everyone
by A verified traveler from hamilton, ontario

Good and inexpensive!

Posted Jul 2, 2014
Great location, great price, very spacious. Had a full size fridge which was great for our beverages! Only problem was the AC didn't cool the room down enough!
4 out of 5
Recommended
for Everyone
by verna from edmonton,ab

Perfect philly

Posted Jul 1, 2014
Pros: The kitchen
Location: Close to city centre and all the museums
Excellent location. Kitchen added bonus. Clean rooms
3 out of 5
by A verified traveler

Nice place, marred by service

Posted Jun 29, 2014
The room was in nice, clean etc. But the first thing I think about is the terrible experience with room service. My 9 year-old daughter and I checked in late on a Friday night and immediately ordered room service, a burger and fries for me and pasta for her. This is a few minutes past midnight. The food was finally delivered at 2 AM! And the bill was $60. There's gotta be other clean rooms in DC.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Elite Plus treatment

Posted Jun 28, 2014
Because I was an Expedia Elite Plus member, they upgraded me to a suite that was bigger than my first apartment. Location is also great, very close to the market and convention center.
5 out of 5
Recommended
for Everyone
by A from Florida

Very nice hotel in Museum District

Posted Jun 24, 2014
Pros: I liked the space and quietness when inside the room. I absolutely enjoyed the friendliness of the staff.
Cons: I thought everything was great!
Location: Lots of museums, but hard to find nearby restaurants/bars (variety is lacking in the immediate blocks).
Had a pretty good experience at hotel. Staff was very friendly, my room was impeccably clean and the other guests/residents were equally kind and joyful. Didn't care much for the restaurants attached to the hotel. (An Irish bar and an Asian/Chinese restaurants)