Ratings based on 697 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
89% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by T from UK

Average business hotel.

Posted Apr 14, 2014
Pros: The staff were friendly.
Cons: To be honest, putting such an ugly building in such a historic context, I would just demolish the thing and rebuild something nicer...
Location: Reading Terminal market is about 8 blocks away, and would recommend skipping breakfast at the hotel to get breakfast up there.
Totally characterless, food choice and quality was average, although restaurant/in-room dining hours were very poor (5.30pm-8.30pm). Room was fine, if all you need is a place to sleep and work then the hotel is OK.
Comment from
Jan 14, 2014
Dear Expedia.com Guest, Thank you for your comments regarding your stay. I'm sorry that our outlet hours of operation did not meet your expectations. Unfortunately I was unaware that our in room compendium states that we stop serving room service at 8:30. We actually conclude at 10pm. I am currently working on getting that page changed. Again, my apologies. Thank you again and we hope that you give us another opportunity to serve you on your next visit to Philly. Regards,
5 out of 5
Recommended
for Everyone
by g from Scotland

good location -- great value

Posted Apr 8, 2014
Pros: value for money
Cons: restaurant could do with a bit more choice
reecntly completely upgraded -- convenient location for Philadelphia city centre -- friendly staff -- nice neighbourhood
Comment from
Jan 10, 2014
Dear Expedia.com Guest, Thank you for your comments. I'm glad you enjoyed your stay. I would agree that we have one of the best locations in town for not only sightseeing but also dining and shopping. It's a great area. Thank you again and we look forward to your next visit. Regards,
1 out of 5
by Barb from Portland OR

Disheveled and irritating

Posted Mar 31, 2014
Pros: They paid for our room
Cons: Everything
Location: Downtown Philly
We arrived late in the evening to find that we were booked out of our room. They said there was damage to some of the rooms. The hotel front was a mess, had no sign and we weren't even sure it was a hotel at first. We were accommodated 20 min away in New Jersey. The only plus is that they paid for our room.
Comment from
Jan 3, 2014
Dear Expedia.com Guest, Thank you for you comments. I'm sorry you had to be relocated this past Saturday night. We did indeed run into some issues with our rooms which caused us to have to relocated some of our guests. I know how that must have felt so late in the evening. You mentioned that the outside was a mess. It is the last phase of our renovation and when complete you wont' recognize the place. We are all very excited. Again, my apologies and I hope that when traveling to Philly in the future you give us another try. We can do better. Regards,
4 out of 5
Recommended
for Everyone
by Patrice from Rochester, NY

Just what I needed.

Posted Mar 26, 2014
When I first got to the hotel I was sure what to think. The front of the hotel was in bad condition. However, upon entering the hotel I was impressed by the elegance in the lobby. From there everything was wonderful from the front desk to my room.The staff was super friendly and helpful even after I let. I was in the middle of everything; had a great location. I would definitely return.
5 out of 5
Recommended
for Everyone
by Shebecco from Virginia

Nice Hotel

Posted Mar 22, 2014
The staff was very friendly and had our room ready before 4pm. We were attending a wedding and needed to change.Room service was fast and present.I will stay again when I can stay longer.
Comment from
Jan 26, 2014
Dear Expedia.com Guest, Thank you for your comments regarding your recent stay. I'm glad you enjoyed your visit. We sure do hope you try us again once you have a little more time. It's a great part of town. Thank you again and we look forward to seeing your sometime soon. Regards,
4 out of 5
Recommended
for Everyone
by me

Nice place.

Posted Mar 18, 2014
Cons: It's fine
Location: It's just a block or so from Independence Hall, Liberty Bell. Ben Franklin's grave is around the corner....literally (like 500 ft).
It's nice and quiet. Rooms are small but adequate. Nice bathroom. Nice restaurant for breakfast. Staff are pleasant.
Comment from
Jan 20, 2014
Dear Expedia.com Guest, Thank you for your comments regarding your stay. I'm glad you enjoyed your visit and you were able to experience our restaurant and the staff. They are all very excited about working in the newly renovated space. Thank you again and we look forward to your next visit. Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Rough on the outside, nice on the inside.

Posted Mar 17, 2014
When we arrived at the Wyndham, we were surprised to find that the exterior was completely dilapidated and sketchy-looking. However, once we got inside, we found it to be well-renovated and pleasant.
Comment from
Jan 19, 2014
Dear Expedia.com Guest, Thank you for your comments regarding your stay. While the interior renovations are complete and look amazing we have recently started the final phase of the renovation which is the exterior fa├žade. When that is complete you won't recognize the place. I'm sorry you were not aware prior to your arrival. Thank you again and we look forward to your next visit. Regards,
4 out of 5
Recommended
for Everyone
by Jade from Allentown PA

Good hotel for the price, good location

Posted Feb 24, 2014
Cons: They are finishing up a remodel, but the place looks great!
Went down for a concert, and got a good deal on Expedia. Room was very comfortable, the bar is now open...last time I stayed a few weeks ago it was still being renovated. Place looks great, would stay again!
Comment from
Jan 27, 2014
Dear Jade, Thank you for your recent post. I'm glad you enjoyed your stay and were able to see the finished renovation. It's amazing. We like to call it a "Transformation" rather than a renovation because it's not at all like it used to be. Thank you again and we look forward to your next visit. Regards,
5 out of 5
Recommended
for Everyone
by Jannette from New Jersey

Nice local hotel room

Posted Feb 21, 2014
The room was very nice very modern reasonable price
Comment from
Jan 26, 2014
Dear Jannette, Thank you very much for your comments and great review. We truly appreciate it. We are 95% complete with our renovation and everything is finally getting back to normal. We are all very excited. Thank you again and we look forward to your next visit. Regards,
5 out of 5
Recommended
for Couples
by A verified traveler

Great hotel close to center city

Posted Feb 17, 2014
Pros: The room was amazing. Bed was super comfortable, bathroom was nice. The staff was very helpful and polite.
I picked this hotel for a romantic getaway near the nightlife in center city. My girlfriend and I took the subway into the city and walked to the hotel, it was very easy to find. We were only a couple of blocks from Cuba Libra (our favorite salsa dancing scene), so it was perfect for our saturday night escape!