Ratings based on 810 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
90% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from dunstable

Great location but very noisy

Posted Sep 15, 2014
Pros: Al the staff were excellent especially Tracey behind the bar
Cons: Got to double glaze those windows !
Location: Excellent location right in the middle of the historic district, plenty of restaurants and bars.
The hotel generally is excellent, the only downside is that my room overlooked the street and Fire Station. If there was double glazing then it wasn't very good as I had to resort to earplugs especially when 911 calls go off during the night, the fire dept sirens are deafening ,
Comment from Hotel Management
Sep 18, 2014 by John, Hotel Management
Dear Steve, Thank you for your review. I'm glad you enjoyed your visit with the exception of the fire department calls. Typically they don't go out often in the evening but unfortunately they must have during your visit. I'm sorry that disrupted your rest. I know what it must have felt like. Thank you again and we look forward to your next visit. Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Bangor, ME

Beautiful Hotel in Great Area

Posted Sep 9, 2014
I stayed at this hotel for a conference that was being held there. It was very clean and modern. They have reasonably priced snacks and microwave dinners for sale or you can eat in their dining room. It is only a block from a Starbucks and only a block over (in the opposite direction from Starbucks) from Market street where you can find lots of both upscale and casual eateries. The rooms were very comfortable and clean. If you are coming in from the airport, they have the Lady Liberty shuttle that takes people from the airport to the various hotels in the area for a very reasonable price. You call the shuttle from a courtesy phone in Terminal D by baggage claim. I gave the hotel staff a little bit lower of a rating simply due to the fact that they were understaffed at check out and the girl behind the counter was new and had a hard time.
Comment from Hotel Management
Sep 15, 2014 by John, Hotel Management
Dear Kimberly, Thank you for your feedback. We truly appreciate it. I'm glad you enjoyed your stay and we hope to see you back sometime very soon. Thank you again. Regards,
5 out of 5
Recommended
for Families
by A verified traveler

Posted Sep 7, 2014
They let us checkin at 7:30 am which was a great help since we took a red-eye in.
Comment from Hotel Management
Sep 15, 2014 by John, Hotel Management
Dear Expedia.com Guest, Thank you for your feedback. I'm glad that we had a room available for you to check in early in the morning. We will always do that if we have rooms available. Thank you again and we look forward to your next visit.
2 out of 5
by A verified traveler

Needed hotel for sons wedding in area

Posted Sep 4, 2014
Pros: nothing
I was very disappointed with my experience as I had called for early check in that they did give but when I wanted to check in the other room reservation which I paid for which was for my father and he was 75 years old and was not there at the time of check in. It would not be until after the wedding which would be midnight. I was told when I called before I came and was told I could since my husbands name was also on the reservation. when i got to the hotel a female named Porsche would not allow me to check in for that room. she said she would reserve the room for the same floor and note late check in. When we got there at midnight we were on the 2nd floor and the other room given was on the 6th floor and stated they were now full so could not give the same floor. I will never go to that hotel again. Also charged 36.00 to park.
Comment from Hotel Management
Sep 9, 2014 by John, Hotel Management
Dear Expedia.com Guest, Thank you for your feedback. I'm sorry for the confusion when wanting to check in your father. For safety reasons we only allow the guests with their name on the reservation to check into to a room. I'm not sure why his room was not on the same floor as yours. I apologize for that and will definitely research why that happened. Thank you again. Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, really close to Liberty bell

Posted Sep 2, 2014
Cons: They shouldn't charge you for the parking. It should be included with the room.
The hotel is really good. For me was quiet expensive because I didn't want to spend so much money but the service you get is really good. The room was big, clean and comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler from Pompton Lakes, NJ

Excellent location. Close to all historic places.

Posted Sep 1, 2014
Pros: Location & pillows.
Location: US Mint, Betsy Ross's house, Independence Hall, Liberty Bell and so many more!!
Loved the experience. The proximity of the hotel to all of the historic landmarks. The parking was $35; however, it was great to have a place to park and the fact we could still sightsee the next day until 5:00 pm with no extra charge. The best part of the night were the pillows!!!! I never slept so good!!
Comment from Hotel Management
Sep 9, 2014 by John, Hotel Management
Dear Bernadette, Thank you for your comments. I'm glad you had a great stay and a great nights sleep. Those pillows are awesome. I would agree that we have a perfect location for not only sightseeing but also dining and shopping. It's a wonderful part of town. Thanks again. Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice and clean hotel.

Posted Aug 27, 2014
The hotel staff were friendly and helpful. The hotel was undergoing renovations, but generally the common areas and our room were nicely decorated. Our bathroom door didn't shut properly, so we reported it to management. We also didn't like the $30/day parking fee, although that seems standard. Other than that our experience was generally good. The hotel was close to 2nd Street pubs, South St. Shops and the major tourist attractions such as Independence Hall, Penn's Landing, etc.
Comment from Hotel Management
Sep 3, 2014 by John, Hotel Management
Dear Expedia.com Guest, Thank you for your feedback. I'm glad you enjoyed your stay. I would agree that we have a great location for not only sightseeing but also dining and shopping. It's the perfect part of town. Thank you again and we look forward to your next visit. Regards,
3 out of 5
by A verified traveler

Old city Philly

Posted Aug 26, 2014
The bathtub did no drain well and was still old. The breakfast was expensive. The rooftop pool was freezing. I did not feel it was worth the price.
Comment from Hotel Management
Aug 28, 2014 by John, Hotel Management
Dear Expedia.com Guest, Thank you for your feedback. I'm sorry about your shower drain not working properly. I'm sure maintenance would have been able to address it but I'm not sure if you called them. While our pool is not heated it typically stays at a comfortable temperature being that it gets direct sun exposure for most of the day. I'm sorry you found it to be too cold. Thank you again and we hope to see you back sometime in the future. Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from hoboken, nj

Super nice staff!

Posted Aug 25, 2014
Extremely friendly staff and front desk! I unexpectedly had my water shut off in my building that mornjng and they were able to accommodate an early check in which allowed me to not be late for my event that night!
Comment from Hotel Management
Aug 28, 2014 by John, Hotel Management
Dear Expedia.com Guest, Thank you for your feedback and great review. We truly appreciate it. I'll be sure to share with the rest of the team. Thank you again and we look forward to your next visit. Regards,
5 out of 5
Recommended
for Couples
by A verified traveler from New Zealand

Great hotel all-round

Posted Aug 23, 2014
Pros: Clean and modern. Rooftop pool and a small fitness center.
Cons: Had to wait a long time to talk to someone at the front desk. I think at busy times of the day they could do with having extra staff on.
Location: Safe location, close to Elfreth's Alley, monuments, Chinatown and other restaurants. Walking distance to Eastern State Penitentiary.
Great location, very close to lots of popular sights including the world's oldest continuously inhabited street. Nice area, felt very safe walking back there even later at night. Easy walk a few blocks to Chinatown where there are lots of good places to eat. The room was very nice - all very clean, white and crisp looking. Friendly staff, though sometimes the wait at the desk was a bit long.
Comment from Hotel Management
Aug 24, 2014 by John, Hotel Management
Dear Caitlin, Thank you for your feedback and great review. We truly appreciate it. I'm glad you enjoyed your stay and apologize for any wait your had to endure at the front desk. I will definitely look into that. Thank you again and we look forward to your next visit. Regards,