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Reviews of The Island Accommodation - YHA Phillip Island

2 out of 5
The Island Accommodation - YHA Phillip Island
10-12 Phillip Island Tourist Road, Newhaven, VIC

Reviews

7.8

Good

Rating 10 - Excellent. 44 out of 127 reviews" "
Rating 8 - Good. 42 out of 127 reviews" "
Rating 6 - Okay. 19 out of 127 reviews" "
Rating 4 - Poor. 17 out of 127 reviews" "
Rating 2 - Terrible. 5 out of 127 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Tony

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Marcus

Stayed 2 nights in Nov 2023

8/10 Good

Jeannie

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from The Island Accommodation on May 15, 2023
Thank you for your star review

8/10 Good

Haidee

Stayed 1 night in Apr 2023
Response from The Island Accommodation on May 15, 2023
Thank you for your star review

8/10 Good

Craig

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect accommodation for 30 on a budget, kitchens and lounge areas are great, pillows were a bit thin but overall a success for our needs
Stayed 2 nights in Mar 2023
Response from The Island Accommodation on May 15, 2023
Thank you for your review

8/10 Good

Simon

Traveled with group
Liked: Cleanliness, staff & service, amenities
It was fine for a short stay - some minor inconveniences like lift and drink dispenser not working, but otherwise really fine. We took the private rooms with ensuite facilities and would recommend the place to my fellow travellers.
Response from The Island Accommodation on Mar 6, 2023
Hi Simon,Thank you for your great review.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 1 night in Feb 2023
Response from The Island Accommodation on Mar 6, 2023
Thank you Peter for your wonderful review.

10/10 Excellent

Stephanie L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LOL
Cheeky Receptionist
Stayed 3 nights in Sep 2022

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

10/10 Excellent

Lanywati

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

Alexis

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
It was closed to everything.
Stayed 2 nights in Jan 2022

2/10 Terrible

Lei

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
no independent bathroom, not suitable for family
Stayed 1 night in Jan 2022
Response from The island accommodation on Jan 17, 2022
Hi Lei, on all of our websites there is a photo of our rooms and descriptions of the rooms and that they are shared facilities. Our accommodation is no different to caravan parks or ski chalets where in all these situations many, many families stay and use the shared bathroom facilities. Over the Christmas and Easter peak periods our whole accommodation is booked out with 80% of families. I am sorry that the room you booked was not what you expected but it was what was described on the website.

10/10 Excellent

Yiu Joe Kwong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the position of the property and the well fitted out amenities I didn't like not having wifi
Stayed 1 night in Jan 2021

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Room comfort
Hard beds and false Queen bed
POSITIVES -Lady at front desk was helpful and friendly with advice on things to do there -Kitchen had good facilities NEGATIVES -extremely overpriced at $135 a night for me and my girlfriend. -Bed was hard and difficult to sleep all night -noisy with a loud droning of machinery, like a generator that could - be heard all night outside window when closed -kitchen was meant to be closed at 1045 but 18 year olds were there talking loud and smoking at 12 midnight. Which also meant smoke was coming through my window when I had it slightly open -paid for Queen but was given two twins hare single beds pushed together -beds were hard and not comfortable -wifi didn't work at all -lifts were turned off at night. Probably to save electricity -no one was at reception after 6pm -poorly designed blinds in room had gaps on the sides meaning the sunlight was bright and woke me up from sunrise -TV was unbranded and tiny at around 50cm long. Probably the smallest I've ever seen -location far from restaurants in cowes
Stayed 2 nights in Jan 2021

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I Loved the place and the facilities provided .it was great for kids to play
Stayed 1 night in Nov 2020

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxed atmosphere. Great facilities. Great location
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness
Good location, great communal cooking & lounge facilities. Rooms clean and beds were comfortable
Stayed 1 night in Jan 2020

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

Anon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice backpackers close to SAN Remo. Cafe below was expensive for a backpackers.
Stayed 1 night in Jan 2019
Response from M'Leia on Jan 29, 2019
Thank you for your review. Just to let you know the cafe is privately owned and operated not up to us on prices. The staff here wish you all the best in travels.

8/10 Good

Brandon, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hostel stay for my trip
It was the best hostel stay for my trip as i compared it to the other 4 that i stayed in. :Pros - friendly staff - towels rent available - proper and comfortable room size, 2 double decker beds with a toilet in the room. - only hostel that has a wall mounted heater provided. - shared tv room and lounge available - fully equipped kitchen with decent and proper storing area for food items. :Cons - self making of bed and pillow sheets - no convenience store around the area, closes on is a 15mins drive - night time the area surrounding the hostel is dead, no car and you are screwed (lucky I rented one), no taxi or uber avaliable as i have checked for fun so if you are hungry than your best option is to sleep thru the night. Stayed this hostel to catch the Penguin Parade. Cheap and good hostel.
Stayed 2 nights in Aug 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Great stay, I didn't notice it was a family hostel when I booked. Location wise, it's barely on Phillip Island, but again my fault for not researching. Staff were lovely, the queen sized bed was so comfy!
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Happy with the stay. Convenient and good location.
Stayed 1 night in Jan 2018

10/10 Excellent

Tristan, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, cheap, clean and easy. Love that it's just over the bridge on the island and only minutes away from incredible beaches and activities. Will stay again and again!
Stayed 1 night in Jan 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good parking, close to facilities for walking or easy drive
Stayed 1 night in Jan 2018

8/10 Good

Bev, Sydney

Liked: Cleanliness, staff & service
Nice hostel close to beach and other activties
The room had a queen size bed and small tv and two seat to sit on. The bathroom was nice. No fridge or air con in room but didn't affect us as it was a nice night/day.
Stayed 1 night in Jan 2018

6/10 Okay

Dom, NSW

Liked: Cleanliness, property conditions & facilities, room comfort
Over priced!
We stayed in a private room with a double bed. The hostel is typical of a hostel, loud kitchens that can't be avoided and dodgee slow lifts where the stairs are often the best choice. There were little comforts and the view was of the neighboring building and you are still a fair way out from the penguin parade or the main restaurant strip. All of this would be fine if the price related. Simply this hostel milked a busy time of year to the next level. We later stayed in a 4 star resort for the same price per night. If possible avoid this place, camping would be better...
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feel like in boarding house
A nice YMCA! Make me feel like back to boarding house age! Room is simple, share facility but it's a great place to meet people!
Stayed 1 night in Dec 2017

10/10 Excellent

Serge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic value!
Was staying one night to attend a week end racing event at the Circuit. After-hour checking was a breeze and well organised. The place is very clean: room, kitchen, bathroom, etc. Clean sheets and blanket provided, so no need to bring this along. Just need a bathroom towel. Very easy to get WIFI through a small fee, although it didn't work for me in the bedroom: I had to go in the canteen area. Very friendly staff.
Stayed 1 night in Oct 2017

10/10 Excellent

Chris, The Basin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just what I needed, warm comfy bed and hot shower
Loved it. Just the ticket for Motorcyclists. Just what I needed, warm comfy bed and hot shower. Great for exploring or just passing through.
Stayed 2 nights in Aug 2017

10/10 Excellent

Paolo

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place!
Everything was good, the place isnnice, clean and confortable. Good beds, clean sheets. Also toilettes and showers were clean. The kitchen is fully furnished and there are many tools. Free parking area available.
Stayed 1 night in Jul 2017

8/10 Good

Susan, Melbourne, Vic

Liked: Cleanliness, staff & service
Convenient and nice for what I required
Rarely stay in hostels but required cheap convenient accommodation for the weekend. Arrived late Thursday night and found my key card waiting for me at reception. Room was easy to locate, clean and locker space quite large. Facilities are nice consisting of a kitchen, dining, lounge and separate TV room. Other people were friendly, respectful and I felt comfortable there. Was perfect for my requirements and the cafe attached to the bottom was good for my morning coffee.

4/10 Poor

Verified traveler

Disliked: Staff & service, room comfort
Basic Accommodation
The kitchen and lounge were nice, but the rooms were quite basic. Though checkout time is 10:00 AM, the staff clearly wanted everyone checked out before this. (They started cleaning up even before I had eaten breakfast.) But, if you're in to surfing, the staff is very knowledgeable. And there is a cheap grocery store (what a rarity in this country!) just a few blocks away.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Tristan , Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent layout and facilities for a beach hostel
Great setup for a beach side hostel. Vast spaces and facilities!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too easy- convenient clean and friendly! Just what
Easy booking and checkin Clean and quiet room and bathroom just what we needed! Didn't use kitchen or lounge but looked equally good Many thanks
Response from The staff on Dec 17, 2016
Hi, Thank you for your review, we appreciated your comments. It is always a joy to have people who enjoy their stay with us.

10/10 Excellent

James, Melb, VIC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent facilities, good location.
Very friendly welcome on the no-hassle check-in, brand new facilities, clean bedrooms and bathrooms. The only slight negative was the lack of free wifi (tokens were available to purchase reasonably cheaply) though granted it did encourage much more interaction between guests! The shared kitchen was very well equipped, though it got locked up at 2230ish (meaning people had nowhere to go after this time to continue socialising except their rooms - disturbing other guests in the rooms then became an issue.)

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
It's a backpackers. They can't help it if other 'guests' pretty much have clinical sleep apnoea/ snoring issues

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

CG, NSW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, spacious and comfortable.
Clean and spacious. Family room could do with a small lounge for added comfort.

10/10 Excellent

sidney, brazil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Great staff. Clean big kitchen.

6/10 Okay

John, Newhaven

Liked: Cleanliness, staff & service
Clean units, only used beds and shower facilities.
OK check in, no worries, shared kitchen available but not used, TV available but not used, screen could be larger.

10/10 Excellent

les, springvale vic. Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Present experience Stayed for two nights tidy rooms are also clean beds somewhat a little bit narrow but all onsuite bathroom was very nice and the Tv room was awesome excellent and the people Were great there were no squatters hippies for long termers or drunks my all up experience was very pleasant on it's own merits

10/10 Excellent

Jan, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and facilities.
Never have been in a friendlier place. Very good kitchen and communal areas. Easy parking.

8/10 Good

claire, camperdown

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family travelling
The accommodation was terrific. Great location. Clean. Bathroom terrific and great cafe right next door. Would definitely recommend.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, room comfort
comfort
For the cost of the rooms was expecting the bed to be comfortable, I had a terrible sleep both nights... The shower didn't work on arrival although was fixed soon our return in the evening. For the cost I was assuming that we would have clean towels for our second day. We had purchased a fully self contained double room ( no kitchen), and we're very much looking forward to it. I would give the hostel another go at changing my opinion, but only if it is my only option. Please note the staff were very kind and helpful.. We didn't complain about the bed as my partner said there wouldn't be another option.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Clean well kept.
Shared facilities were good, would have been nice to have aircon in rooms though.

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Hostel close to beach
When I'd book my accomodation I'd specifically asked if the rooms had a kitchen and bathroom I was told yes, only to get there and relaize that it was a communal kitchen and bathroom shared with a bunch of backpackers, husband and I were very disappointed luckily we'd only booked it for 1 night.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort