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Reviews of Super 8 by Wyndham Phillips

2 out of 5
Super 8 by Wyndham Phillips
726 S Lake Ave, Phillips, WI

Reviews

7.6

Good

Rating 10 - Excellent. 42 out of 183 reviews" "
Rating 8 - Good. 78 out of 183 reviews" "
Rating 6 - Okay. 43 out of 183 reviews" "
Rating 4 - Poor. 14 out of 183 reviews" "
Rating 2 - Terrible. 6 out of 183 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kelli

Traveled with family
Front desk attendant was seriously the sweetest and so helpful. Room was clean, mostly updated. There was a missing carpet transition strip from the bathroom to the room which had little nails sticking out. However it was enjoyable and pleasant.
Stayed 1 night in Jan 2024
Response from Angie on Feb 1, 2024
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Phillips. It is always a pleasure to receive positive feedback. I will have maintenance fix the transition strip right away.

6/10 Okay

Joseph

Stayed 1 night in Oct 2023
Response from Angie on Nov 1, 2023
Thank you for your review.

6/10 Okay

Mary

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
The coffee tasted like a very low grade coffee was used. Breakfast was very lackluster. Very low on juice.
Stayed 1 night in Sep 2023
Response from Angie on Oct 2, 2023
Thank you for your review, I apologize that you didn't enjoy the coffee and that the juice was low. The front desk employee would have been more than happy to refill the juice.

10/10 Excellent

Lisa

Stayed 1 night in Sep 2023
Response from Angie on Oct 25, 2023
Thank you for your review.

6/10 Okay

Rick

Stayed 1 night in Sep 2023
Response from Angie on Oct 2, 2023
Thank you for your review.

10/10 Excellent

Paul

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located, lots pf parking, pet friendly. Would stay again.
Stayed 2 nights in Aug 2023
Response from Angie on Sep 6, 2023
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Phillips. It is always a pleasure to receive positive feedback.

8/10 Good

Roberta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and easy access
Stayed 1 night in Jul 2023
Response from Angie on Jul 31, 2023
Thank you for taking the time to tell us about your stay. It is always a pleasure to receive positive feedback.

2/10 Terrible

Susan

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
When the people above us walked in their room it sounded like they were coming through the ceiling. The a/c unit smelled so bad it made me sick. The exit door slammed shut everytime someone walked outside. We checked out after one night of our 2 night stay and the hotel would not refund our day we didnt stay even though we checked out before the checkout time. Guess we should have stayed and got me sicker. Will never, ever stay at a Super 8 or use Expedia again.
Stayed 2 nights in Jul 2023
Response from Angie on Jul 30, 2023
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all staff members were very helpful in providing information on any questions asked of them
Stayed 4 nights in Jul 2023
Response from Angie on Jul 30, 2023
Thank you for taking the time to tell us about your experience. It is always a pleasure to receive positive feedback.

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It's a super 8 but was cleaner than most and had great employees. Very nice person at the desk who gave spot on restaurant recommendations and also was more than willing to help explain other things in the community and area.
Stayed 1 night in Jul 2023
Response from Angie on Jul 20, 2023
Thank you for taking the time to tell us about your stay. It is always a pleasure to receive positive feedback.

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay!
Stayed 1 night in Jul 2023
Response from Angie on Jul 9, 2023
Thank you for your review. Hope to see you again.

8/10 Good

Julanne

Liked: Cleanliness, staff & service, property conditions & facilities
We found the room clean and comfortable. The air conditioning was off and a little temper-mental to keep it running to cool down. The front desk was present and very helpful. A real pleasurable stay.
Stayed 4 nights in Jun 2023
Response from Angie on Jul 9, 2023
Thank you for your review. I apologize that you had a problem with the a/c. We will look into this.

6/10 Okay

Thomas

Liked: Cleanliness, staff & service, room comfort
The bathroom faucet needs attending. It was very hard to turn on. The shower drain did not drain well, you were standing in water after two minutes. The outlets all need replacing. They do not hold a plug. Very frustrating!
Stayed 3 nights in Jun 2023
Response from Angie on Jun 26, 2023
Thank you for your review. We will address these issues right away, thank you for bringing this to our attention.

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay !
Stayed 2 nights in Jun 2023
Response from Angie on Jun 19, 2023
Thank you for your review. Hope to see you again!

6/10 Okay

Joseph

Traveled with partner
Liked: Cleanliness, staff & service
It was what I expected for the price and level of hotel. Breakfast was good
Stayed 2 nights in Jun 2023
Response from Angie on Jun 19, 2023
Thank you for your review. Hope you chose our location again!

6/10 Okay

Cynthia

Traveled with family
Liked: Cleanliness, staff & service
☹️: Rooms need some updates. Double beds are too small. Queen beds would be welcomed. Toilets are way too low to ground. No grab bars of any kind in toilet/shower area. Bottom of tub was VERY slippery. Again, nothing to hang onto. Mattress was very firm. Continental breakfast was bad. 🙂: Staff was exceptional! Courteous, attentive, and went overboard to help with anything. Towels and linens were clean and fresh. Parking was good. Outside of building was neat and orderly. Love having the refridge. 🤞: Suggestion. Hang tv up on wall to the right of mirror. Way easier to see from bed. Have chairs with no arm rests on sides. Us “overgrown” people are not comfortable with arms on side of chairs. Too tight.
Stayed 2 nights in Jun 2023
Response from Angie on Jun 17, 2023
Thank you for your review. We will take your suggestions into consideration when we do our room updates this following year. Hope to see you again soon.

8/10 Good

Steve

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It's a bit dated but the room is very clean.
Stayed 2 nights in May 2023
Response from Angie on May 31, 2023
Thank you for your review. We are currently in the process of updating multiple features at our hotel and hope to see you again.

10/10 Excellent

PABLO

Traveled with family
Very good
Response from Angie on Apr 27, 2023
Thank you for your review. Hope to see you again soon.

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet, friendly
Stayed 1 night in Mar 2023
Response from Angie on Mar 31, 2023
Thank you for your review. We look forward to seeing you again.

10/10 Excellent

Tammy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet, nice
Stayed 1 night in Mar 2023
Response from Angie on Mar 7, 2023
Thank you for your review. I'm happy to hear you had a good stay.

8/10 Good

Lonnie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and knowledgeable of the area for dining. Room was affordable and clean and a great value for the price and amenities.
Stayed 1 night in Feb 2023
Response from Angie on Feb 14, 2023
Thank you for your review. We hope to see you again.

8/10 Good

Joseph

Stayed 1 night in Oct 2022
Response from Angie on Nov 3, 2022
Thank you for your review.

8/10 Good

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were there to hunt so only stayed in the room to clean up or sleep. Our dogs and us were comfortable. The room was clean and neat. We'll be back.
Stayed 2 nights in Oct 2022
Response from Angie on Oct 23, 2022
I'm happy to hear you enjoyed your stay and that you will be back. Thank you for your review.

10/10 Excellent

Ron

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good bargain for the money
Good clean friendly staff
Stayed 1 night in Oct 2022
Response from Angie on Oct 23, 2022
Thank you for your review. Hope to see you again.

10/10 Excellent

Monica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2022
Response from Angie on Oct 10, 2022
Thank you for your review. We hope to see you again.

4/10 Poor

Randy

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room looked like it was painted by a blind chimpanzee. A herd of dust bunnies in the bathroom. Towels and blankets as thick as paper.
Stayed 3 nights in Sep 2022

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went to Phillips for a class reunion, so I am familiar with the area--I grew up in Price County. I have stayed in some of the nicest hotels in the world, so I want to put this in the proper context. Phillips is a small town, so I only expect a nice clean room, with a comfortable bed, pleasant and helpful staff and some good coffee in the morning. The staff is very friendly and helpful. The facilities are well-kept & clean. The price is reasonable, and the area is safe, secure and well lighted at night. Based on these circumstances I rated the hotel as "excellent", because I felt I was getting my money's worth from a helpful and friendly staff.
Stayed 2 nights in Aug 2022
Response from Angie on Aug 30, 2022
Thank you for taking the time to show your appreciation for our staff. We are thankful you enjoyed your stay and we were able to meet your expectations. Thank you again.

6/10 Okay

Shirley, St. Louis

Traveled with partner, Traveled with pets
Liked: Staff & service
Disliked: Property conditions & facilities
Property was very understaffed first room we were sent to had not been cleaned. Ice machine not working
Stayed 1 night in Jul 2022
Response from Angie on Jul 24, 2022
I apologize for the inconvenience. Our ice machine jams up when it's humid, the front desk would have assisted you with this matter. Hope you enjoyed your stay. Thank you.

10/10 Excellent

Gary

Liked: Staff & service
Clean. Friendly staff I misplaced my phone so the staff helped me locate where I left it. So grateful!
Stayed 1 night in Jun 2022
Response from Angie on Jul 24, 2022
Thank you for your review. Hope to see you again.

8/10 Good

PABLO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maybe boiled eggs or something added to breakfast.
Stayed 1 night in Jun 2022
Response from Angie on Jul 24, 2022
Thank you for your review and your suggestion on adding boiled eggs to breakfast. We will look into this to see if it is an option we can incorporate.

8/10 Good

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice staff and very clean. No elevator for 2nd floor but very quiet stay. I would go there again just because the staff was so nice.
Stayed 2 nights in May 2022
Response from Angie on Jul 24, 2022
Thank you for your review. I'm glad you enjoyed your stay.

8/10 Good

Jason

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice Northwoods hotel and friendly staff. Upon entry into the room my three year old son commented that the room smelled good!
Stayed 1 night in May 2022

6/10 Okay

Senthilkumar

Business traveler
Liked: Cleanliness, property conditions & facilities
The hotel area felt unsafe and unprotected. No proper dining anywhere near by
Stayed 1 night in May 2022

8/10 Good

scott

Stayed 2 nights in Feb 2022

8/10 Good

Scott and Kris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly and easy access
Stayed 2 nights in Feb 2022
Response from Angie on Feb 22, 2022
Thank you for your review. Hope to see you again.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best motel in Phillips
Best motel stay in Phillips for all the important reasons—convenience to main road, cleanliness, comfortable beds, great tv, hair dryer, ice, coke machine, breakfast and simple, fast checkin/out by friendly desk clerks. Highly recommend.
Stayed 1 night in Jan 2022
Response from Angie on Feb 3, 2022
Thank you for your great review. We truly appreciate it.

10/10 Excellent

Lawrence

Stayed 1 night in Dec 2021

10/10 Excellent

Constance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Angie on Nov 22, 2021
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Juanita

Business traveler
Liked: Staff & service
hotel needs a face lift
Stayed 1 night in Oct 2021
Response from Angie on Nov 22, 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
Check-in was quick and the receptionist was friendly. The room was clean. The air conditioner was loud and didn’t seem to cool very well. I’d recommend it as the place to stay in Phillips, WI.
Stayed 1 night in Sep 2021
Response from Angie on Sep 28, 2021
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Dave

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2021
Response from Angie on Sep 14, 2021
Thank you for your review.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, we have several times when we are in the Phillips area. Clean, comfortable and great value!
Stayed 1 night in Aug 2021
Response from Angie on Aug 26, 2021
Thank you for staying with us. We hope to see you again.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people are very nice. Everything was very clean. Staff tried but could not help us to login to WiFi.
Stayed 1 night in Aug 2021
Response from Angie on Aug 26, 2021
Thank you for staying with us. As for the WiFi, we have just recently upgraded everything and the company is still working out a few kinks. Thank you for your understanding and patience. We hope to see you again.

8/10 Good

Beth

Liked: Staff & service
Stayed 1 night in Jul 2021
Response from Angie on Aug 3, 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and the staff was very friendly!
Stayed 2 nights in Jul 2021
Response from Angie on Aug 3, 2021
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds are pretty firm
Stayed 3 nights in Jul 2021
Response from Angie on Aug 3, 2021
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Stayed 1 night in Jul 2021
Response from Angie on Jul 18, 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2021
Response from Angie on Jun 28, 2021
Thank you for the great review. We hope you choose to stay with us in the future.

10/10 Excellent

Melinda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Being on the edge of town was nice, even saw a deer in the parking lot. Continental breakfast was decent, but the coffee not so much. Overall the hotel stay was great and would stay again if in the area. Price was even reasonable.
Stayed 1 night in May 2021
Response from Angie on Jun 7, 2021
We are glad you enjoyed your stay. Thank you for the great review. Hope to see you again.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
Rooms were clean. Hotel a bit rundown. Smallest television I have ever seen in a hotel room. Just needs to be updated
Stayed 2 nights in May 2021
Response from Angie on Jun 7, 2021
Thank you for your review.