Front of property - evening/night

Reviews of iRoHa Garden Hotel & Resort

4 out of 5
iRoHa Garden Hotel & Resort
#8, Street73, Phnom Penh

Reviews

9.8

Exceptional

Rating 10 - Excellent. 281 out of 321 reviews" "
Rating 8 - Good. 37 out of 321 reviews" "
Rating 6 - Okay. 2 out of 321 reviews" "
Rating 4 - Poor. 1 out of 321 reviews" "
Rating 2 - Terrible. 0 out of 321 reviews" "

9.8/10

Cleanliness

10/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kully

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and food is exceptional. All staff are extremely polite, helpful and pleasant. This small hotel really is a hidden gem.
Stayed 1 night in Feb 2024

10/10 Excellent

Ashley

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic quiet, incredibly well run hotel. Recommend highly!
Stayed 2 nights in Jan 2024

10/10 Excellent

Felicity

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing introduction to Cambodia - the hotel was so lovely and peaceful, it felt like home after long days out and we were always made to feel so welcome on our return. The owner is delightful and gave us some wonderful tips on what to do while there and checked to ensure everything was ok. The room was huge and the food delicious, with a great variety available. The staff are incredible and go out of their way to make you feel comfortable, honestly one of the best parts of our stay. We wouldn’t hesitate to book again and can’t imagine being anywhere else in Phnom Penh, thank you for everything.
Stayed 4 nights in Dec 2023

10/10 Excellent

Subhadip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

STEVEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommeded Hotel with excellent service
The service and staff is on par with the best in the world! The owner was there to greet us and help answer any questions we had about the area and things to do. The staff is well trained, polite and accomodating. The hotel is so clean and comfortable. And there are beautiful specialized touches everywhere you turn. It is located in a great part of the city and a magical garden paradise within. There are even great walking spots right outside the door.
Stayed 2 nights in Oct 2023

10/10 Excellent

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The IRoHa Hotel is absolutely wonderful. It’s in a quiet, safe area near several embassy’s. The grounds and rooms are stunning, but best of all is the warm, attentive service (the owner, reception personnel and servers). We can not recommend enough!!

10/10 Excellent

Louise

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023

10/10 Excellent

miha

Liked: Cleanliness, staff & service, property conditions & facilities
Room, ambience, staff, breakfast, I like everything of this hotel.
Stayed 1 night in May 2023

10/10 Excellent

Auna

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional hidden gem
From the moment I walked in I felt special. Everyone greeted me and the the entire property was beautiful. The sounds of the birds the landscape all beautiful. My room was so comfortable, and clean. I can't wait to go back.
Stayed 3 nights in May 2023

10/10 Excellent

kosol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Secluded
Stayed 4 nights in Apr 2023

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay! I recommend this place so highly. It was one of the best boutique hotels I’ve ever stayed at, anywhere! The staff are soooo helpful and well-trained. The hotel owner is friendly and wonderful, the food is delicious, every little thing is taken care of with thought and detail. The best stay ever!
Stayed 2 nights in Mar 2023

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here multiple times and each time my stay has been absolutely wonderful. The hotel & grounds are beautiful but it is the oustanding staff and customer service that really puts this hotel over the top! Everyone from the owner himself to the groundskeepers are absolutely fantastic. I've never had better customer service anywhere!
Stayed 7 nights in Jan 2023

10/10 Excellent

phorn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

JoAnne, Chilliwack

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel. The staff were amazing and friendly. Always attentive to help. Lovely atmosphere.

10/10 Excellent

Stacey

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Absolutely beautiful property and the staff was unbelievably kind. We thoroughly enjoyed our stay.

10/10 Excellent

Lance

Liked: Staff & service, amenities, property conditions & facilities

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service
Overall, this was a very pleasant stay. Front line staff were extremely polite, helpful, interactive, respectful and always went about their tasks with a smile. The hotel manager, Susumu, was a nice fellow however we sensed he was sometimes a little disingenuous and fake towards guests. He was a little intrusive and over-inquisitive and on a few occasions overstepped the normal level host & guest interaction. We sensed he has a healthy ego, and seemed keen to want to over share about himself and all he has done for the hotel. At times, it was a little creepy and, as described, disingenuous. He seemed to cater more for Chinese guests than non-Chinese guests; and sometimes preferences Chinese guests in front of us and others. It became very clear as the week progressed who he prefers to have stay at this location. That aside, his staff were absolutely fantastic and whilst he provided a tip at the end of our stay we are somehow hoping it all goes to the hard working front line staff including cleaners, kitchen personnel and bar & beverage attendants - and not just into Susumu's pocket. It is important to emphasis that this was an overall great hotel and experience. It may not be everybody's cup of tea, and there were some elements of the physical hospitality that are quite out dated. Some elements of the hotel could probably benefit from an overhaul and update of equipment and guest amenities. Modern, streaming TV(s) would be a good start for rainy days indoors.

10/10 Excellent

Jerry

Liked: Staff & service, amenities, property conditions & facilities
After a wonderful stay here in February 2022 I returned for a second visit. The hotel and staff are exceptional! My favorite hotel anywhere!!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five Star hotel at a reasonable price!
This is a FIVE STAR hotel at a lower price than most hotels advertised as such. The service is absolutely impeccable and they anticipate your every need. The owner, Mr. Kuroda, is onsite every day and most helpful. They have a great restaurant on the property with free breakfast! The big beautiful swimming pool is lovely. The garden is beautiful and very peaceful. The room was up to the highest of the high standards. Highly recommended!
Stayed 3 nights in Feb 2022

10/10 Excellent

Jerry

Liked: Staff & service, amenities, property conditions & facilities
Wow! Simply fabulous My new favorite hotel! The staff is exceptional, the hotel is exceptional, food is fantastic. A true oasis in the heart of Phnom Penh!!!
Stayed 1 night in Jan 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Secret in Town
I absolutely loved my stay, I did a two night city staycation and was so impressed. The service levels were the best I have experienced in Cambodia. The food was great.
Stayed 2 nights in Jun 2021

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing boutique hotel
An oasis in the heart of Phnom Penh. Excellent hospitality by the team there. We were there for a staycation on a friend's recommendation. And we loved it.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2020

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always awesome!
Always a pleasure to stay at Iroha! Beautiful garden and pool for the kids. Mostly quiet and relaxing for the adults. Food is good, service is excellent. One of our favourites in Phnom Penh!
Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel!!!!!
The hotel, staff, services are all amazing! Far beyond my expectation!
Stayed 7 nights in Sep 2020

10/10 Excellent

guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An oasis in Phnom Penh
A beautiful hotel - The staff make you feel like family and welcome you back every time you return to the property. A 1950's hotel, enclosed with private gardens and a lovely half sunk pool - an oasis in the middle of the city. Surrounding the pool their are plenty of sunloungers and cabanas which are perfect to relax in after a day in Phnom Penh. Sun or shade there is a spot in the garden for everyone. Location is great - the property is down a private road that has security 24/7 due to the embassy. There are plenty of restaurants and amenities within walking distance and the hotel can get you a friendly tuk tuk wherever else you need to go. The rooms are beautifully decorated and spacious. Our only grumble would be our shower was over the bath and wasn't very powerful and not a 'rainfall' shower as described & The wifi is also a little slow but neither of these points would discourage us from staying again. The breakfast was a la carte and you picked from a menu - plenty of choice and very tasty and it was a great start to the day sitting in the garden having coffee. A brilliant stay and we cannot thank the staff enough.
Stayed 2 nights in Mar 2020

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from Guest relation manager on Mar 3, 2020
Dear valued guest, Thank you for sharing your stay experience at iRoHa Garden Hotel & Resort. We look forward to welcoming you again. Sincerely, Ravie

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, cozy property with a great complimentary breakfast. Lovely, super friendly staff. Wonderful stay!
Stayed 3 nights in Jan 2020
Response from Guest relation manager on Jan 24, 2020
Dear valued guest, Thank you for sharing your stay experience at iRoHa Garden Hotel & Resort. We are thrilled that enjoyed every bit of your stay. We look forward to welcoming. Warm regards, Ravie

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Guest relation manager on Jan 17, 2020
Dear Valued guests, Thank you very much for your stay with us at iRoHa Garden Hotel & Resort. We look forward to welcoming you again. Best regards, Ravie

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem in Phnom Penh
Everything about this hotel was excellent. The rooms were spacious and well appointed, the pool was and the staff were friendly and attentive. Breakfast was exceptional - the fact you could have it at anytime was an added bonus (I'd reccomend the Japanese breakfast!)
Stayed 1 night in Jan 2020
Response from Guest Relation Manager on Jan 17, 2020
Dear Valued Guest, Thank you for staying with us at iRoHa Garden Hotel & Resort. We are so pleased that you like our breakfast serving at our restaurant. We hope to have the pleasure of welcoming you again. Best regards, Ravie

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience
Outstanding! The staff here go above and beyond and are THE friendliest. Beautiful spacious rooms, very clean. They have thought of all the little touches- raid in the room if needed, flip flops for the pool, hair dryer, vanity kits, robes, safe, minibar, kettle, etc. Great pool, garden area with lounges and a few shaded cabanas by the pool. We hit some snags at our hotel before here and making the decision to come here was the best thing we ever did... they were so gracious to us and helped us with absolutely everything we needed. They upgraded our room for our anniversary and we had a late flight and permitted us to stay in our room until 530pm even though checkout is at noon. They'll bring bug spray over to you if dining outside (to lovely jazz music I might add) and give you a personal sendoff in your taxi. This place made us feel like royalty. Tip: if flying out of Phnom Penh give yourself LOTS of time to get to the airport (Traffic is nuts). It took us 1.5hrs to get there from this hotel even though the hotel is less than 9km from the airport
Stayed 1 night in Dec 2019
Response from Guest Relation Manager on Jan 17, 2020
Dear Lauren, Thank you for your feedback on your stay at iRoHa Garden Hotel & Resort. We are happy to read your experience with us was amazing. We look forward to welcoming you again on your next travels. Sincerely, Ravie

10/10 Excellent

Chad

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will always return to this hotel
The hotel staff is outstanding. They went out of their way to make my stay fantastic. They always go over and above!!
Stayed 1 night in Nov 2019
Response from Guest Relation Manager on Jan 17, 2020
Dear Chad, Thank you for your positive feedback after your recent stay at iRoHa Garden Hotel & Resort. We hope to have the opportunity to having you again on your next travels to Phnom Penh. Warm regards, Ravie

10/10 Excellent

Christine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Guest Relation Manager on Jan 17, 2020
Dear Christine, Thank you very much for staying with us at iRoHa Garden Hotel & Resort. We look forward to welcoming you again. Best regards, Ravie

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful property! Very quiet and peaceful. Staff was very attentive and the owner was great! Restaurant was nice
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

10/10 Excellent

Benjamin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My favorite place to stay in Phnom Penh
Great service and attention to detail. That staff are good at seeing challenges from the customer's perspective and empowered by the owner to act even when the solution doesn't strictly follow the hotel's standard rules.
Stayed 3 nights in Sep 2019

10/10 Excellent

Oikawa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a quiet gem in Phnom Penh. It is like an oasis in the city. The staff were outstanding in friendliness and service. Truly an enjoyable experience
Stayed 1 night in Aug 2019
Response from Boravie on Aug 29, 2019
Dear valued guest, Thank you for your beautiful review. We are indeed located in a quiet neighborhood and we are pleased to read you had an enjoyable stay with us. We look forward to welcoming you in our oasis part of the city sometimes soon. Best regards, Ravie , Guest relation manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Welcoming, modern and relaxing. Thoroughly recommended!
Stayed 3 nights in Aug 2019
Response from Boravie on Aug 29, 2019
Dear Valued guest, Thank you very much for your review. We are thrilled you had a great stay. We look forward to your next visit. Best regards, Ravie - Guest relation manager

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An oasis in a busy city
warm and caring staff, calm and serene room, felt like home.
Stayed 3 nights in Jul 2019

10/10 Excellent

Kie, Bangkok

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
The hotel and staff were wonderful and took great care of me during my stay in Phnom Penh. The owner takes a personal interest in each of his guests and this attention to detail is mirrored throughout the property. Highly recommended.
Stayed 3 nights in Jun 2019
Response from Boravie on Jul 25, 2019
Dear Kie, Thank you for staying with us at iRoHa Garden Hotel & Resort. We are delighted that you had a wonderful stay with us and that you were well taken care by our team and owner. We hope to welcome you again sometime soon. Best regards, Boravie, Guest relation manager

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an oasis within a city. Staff service here is excellent. From the initial welcome to sorting out taxi's, places to eat or just a chat nothing appears to be too much trouble. The owner and co-director are very hands on with excellent english and attention to detail. A good menu, beautiful rooms and a lovely salt water pool and gardens. We would thoroughly recommend this hotel.
Stayed 1 night in Jun 2019
Response from Boravie on Jul 25, 2019
Dear Valued guest, We appreciate you taking the time to write a review after your resent stay at iRoHa Garden Hotel & Resort. We are delighted to hear you enjoyed a beautiful room, and our hotel food. Thanks for recommending us to others travelers. We look forward to welcoming you again in Phnom Penh. Best regards, Boravie, Guest relation manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honestly one of the best hotels I’ve ever stayed in! The staff were so polite and lovely and attentive and would help with absolutely anything! The breakfast and room service food was delicious, the decor of the rooms is amazing and the pool is lovely too! Thanks for such an amazing stay :)
Stayed 2 nights in Jun 2019

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Air Con, best Hotel in Phnom Penh.
While on a 3 night stay in Phnom Penh we ran across this magnificent hotel unintentionally. We started at the Aquarius, on the recommendation of a friend, but had trouble sleeping through the night as the temperatures would only drop to 25-27C and would go no lower. After trying two additional rooms at the Aquarius all with the same problem, we relocated to Iroha and are so happy we did. The location of this place cannot be beat. Though in the city, it is relatively close to everything and can be easily reached by the onsite Tuk-Tuk (separate charge) or by using PassApp or Grab (which the hotel will also help you with). Breakfast is made to order and is Excellent. Lunch at the site was also excellent. Swimming pool is excellent. Grounds are Excellent. Air Con is excellent...you are probably seeing a trend by now in that everything is excellent. There is a reason this is rated as the top stay in Phnom Penh. Also a rarity in Asia, is the fact that this hotel/resort takes a highly progressive green approach and has paper straws, glass water bottles in the room, and natural bug spray. It felt great after staying in an hotels/resorts for 20 days to see a hotel in SE Asia implementing a green approach in an area that is literally drowning in plastic waste. If I'm back in Phnom Penh, I would stay here in a heartbeat, without hesitation and I hope you will do the same.
Stayed 2 nights in Jun 2019

10/10 Excellent

Bob, Brighouse, UK

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival we were greeted by the Japanese owner, a very nice man who was polite and engaging without being obtrusive, the perfect host. The owner knew we had booked our room months ago and informed us he wanted us to have a nice room. He had upgraded us from an $85 per night room to a Villa room at a nightly rate of $130 without any additional charge whatsoever. My wife and I thought this was an extremely generous gesture which we fully appreciated. First impressions were very favourable indeed. An excellent spacious room with a king size bed, a lovely swimming pool set in a well maintained lush garden area, and then we met the staff! Every single staff member was courteous, helpful and above all happy and smiling. I enjoy bird watching and photography and the hotel gardens attract quite a number of different species of bird. This hotel is definitely an oasis in the middle of the city and not what one would expect. Finally we come to the food. They say you should leave the best until last! The breakfast was very good and set you up for the day. The dinner menu was very good and we ate at the hotel on both of the nights we stayed there. On the first night we had a green curry and on the second we tried the chicken amok. Both dishes were excellent and we were both well pleased with our dining experience at this hotel. Well that about wraps it up, a glowing report by any standard but nonetheless an honest and genuine review.
Stayed 2 nights in May 2019

10/10 Excellent

Jeremiah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019

10/10 Excellent

Morten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A peaceful oasis
The hotel is beautiful, a peaceful oasis in a very bustling city. Coming back and after a busy day and relaxing in the pool was just lovely and calming. The staff were so friendly and always very willing to help in any way they could.
Stayed 3 nights in Apr 2019