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Reviews of Lucky Star 2 Hotel

3 out of 5
Lucky Star 2 Hotel
#38-40, Street 336, Sangkat Phsar, Phsar Deumkor, Khan Toul Kork, Phnom Penh

Reviews

6.6
Rating 10 - Excellent. 21 out of 136 reviews" "
Rating 8 - Good. 48 out of 136 reviews" "
Rating 6 - Okay. 32 out of 136 reviews" "
Rating 4 - Poor. 19 out of 136 reviews" "
Rating 2 - Terrible. 16 out of 136 reviews" "

6.8/10

Cleanliness

6.2/10

Staff & service

4.6/10

Amenities

6.4/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Dang

Stayed 9 nights in Mar 2023

2/10 Terrible

yew, Kuala lumpur

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
They gave my.room away and gave me a tiny dirty, smelly room without even hangers, tv remote control and hot water on the first day and said they have no other rooms.i had to sleep on some comforters on the floor! Had backaches after that first day and got back our room for the bext 2 nights. The staff are good especially rhe housekeeping staff who try to make amends and service recovery. Location is horrible! Right in the midst of wholesale qet market and junkyard car parts recycling areas all around ! Never stay here ever, please warn all your guests!!
Stayed 3 nights in Nov 2022

6/10 Okay

LEONG BIN

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Some cockroaches and ants in the room. No glass shower door. Convenient to some shopping malls, market places, night markets. Good local food for meals. Easy on getting transport.
Stayed 4 nights in Dec 2019

10/10 Excellent

Deary, BKK

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Lucky Star 2 was perfect. I love how huge the room is and very clean. staffs are very nice and friendly. The hotel is very close to Olympia Mall. It's very easy for me to access the shopping mall, and it's in the middle of Phnom Penh City so to go anywhere is not too far to get there. Plus, Love the view from my window.
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service, amenities
no wifi on the property.called the staff many times and they promise to give solution yet nothing happen
Stayed 2 nights in Jul 2019

6/10 Okay

vengly

Disliked: Property conditions & facilities
Cheap hotel in town.
The hotel condition is old,but on the other hand it is the cheapest to stay in town. It has Air con,hot water shower and good size bed room.but there is a lot of ants .
Stayed 1 night in Jan 2019

6/10 Okay

vengly

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Low budget hotel.
The hotel conditions is old and full of little ants. It is o.k for the price . The location is very noisy because the surrounding full of weeding reception and the street traffic is very bad on the weekends.
Stayed 2 nights in Jan 2019

2/10 Terrible

Reuben

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this disgusting hotel
The staff were extremely blunt and rude upon arrival, making us feel very unwelcome. There were literally hoards of chinese guests attending some sort of occasion in the function room next door, which meant crowds of them were congregating or simply wandering around in just about every area of the hotel, shouting and making alot of noise. They were also smoking in the hotel corridors and lifts, and throwing their cigarette ends on the hotel floor which remained there the following day. At one point they were staring and laughing at us for some bizarre reason and the hotel staff seemed to be joining in with them. There are absolutely no cameras in the hotel whatsoever apart from reception, and it has a very unsafe and seedy feel to it. The pillows had an obvious blood stain on them, and there were gecko droppings both in our room and all over the balcony floor. The room was a non smoking room yet smelled like an ashtray. The beds felt like sleeping on a flatbed truck they were that hard, and the aircon system was outdated and poorly unmaintained. The location is also terrible and very difficult for taxi/tuktuk drivers to access and manoeuvre around in at night time. One of the worst hotels and team of staff that ive come across in phnom penh for many years.
Stayed 1 night in Nov 2018

10/10 Excellent

Nguyen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lucky star 2 hotel very good
Every thing is ok, I will come back lucky star 2 hotel.
Stayed 2 nights in Aug 2018

10/10 Excellent

isabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Backpacker luxury
Great stay. Only two down sides were it's a little out of the centre and we found a dead cockroach in the morning.
Stayed 1 night in Jul 2017
Response from Sothareth NOUN on Sep 13, 2017
Dear Isabel Greeting from Lucky Star 2 Hotel, we are glade to see your reviewed. We wishing you all the best, and we hope you will be back to stay with us again. ( No more cockroach ) Best Regards Sothareth NOUN Front Office Manager

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vincent nguyen
Very friendly staff . Very helpful , NO HAIR BLOW DRY. Right next to local market . 15 from night market

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All liked it! Great location and great service! Thank you!

10/10 Excellent

Peter, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was convenient for me and the staff was very helpful
Dawn over Phnom Penh

8/10 Good

William R

Liked: Staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel
The rooms were disgusting, there was mould in the bathroom, old rubbish from previous people who stayed, the beds were rock solid and the reception desk was no help at all. You ring them for a question and they hang up! We didn't even spend our full 10 days, we stayed 2 and found another hotel. Would definitely recommend avoiding this hotel.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
Relaxing place to stay and shopping malls close by
The room is big,clean and has hot shower

8/10 Good

Verified traveler

Disliked: Property conditions & facilities
Not the most exclusive hotel, few facilities, but good value for money.

2/10 Terrible

Jennifer, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nightmare neighborhood and hotel
We stay at the hote just for one night an it was enough. We wished never to be there again. Horrible neighborhood , service, smell and quality of the things in the room. The room was smelly, towels were old. No food available at the hotel or nearby. No friendly staff and in general every thing was bad. It was the worst hotel of our South East Adia trip.

2/10 Terrible

Suzy, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Still waiting on our refund
The place was nothing like it was advertised and as for the area, well here is a list of problems that you might want to add to your website description: Rude staff Smelly room Infested room - ants/cockroaches/various other bugs Water went off Illegal substance deals down stairs in the lobby Illegal 'night walkers' in entrance/in the hotel Reception giving out private details to Tuk Tuk driver who dropped us off at the hotel but for the two mornings we were there he called our room asking if we wanted a lift!!! Not maintained room Dirty bed sheets Yelled at through our door by house keeping staff after an 8 hour journey on a bus, even though our do not disturb sign was on No where near any of the attractions in Phnom Penh like it is described on your website.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Stay elsewhere
No English not that they cared. Poor service.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor
One star,no hand towels or bath mat!

8/10 Good

simon, spain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for the price
The hotel was in China town, about 15 minutes tuk tuk drive from the centre, so fairly quiet location with a wonderful colourful fruit nightmarket underneath, which could not be heard from the rooms. There are a lot of weddings and receptions in the hotel, but again they did not interfere with a good nights sleep. Lots of cheap eating places across the main road. To be honest, Phnom Penh is still a growing city, it will be like KL or Singapore within 15/20 years, but now is a bustling, very busy, not very pretty city. 2 days there is sufficient to see the landmarks.

8/10 Good

Golf, Bangkok

Liked: Property conditions & facilities, room comfort
Spacious, low price, and wedding party
VERY GOOD. At my 3rd time in Phnom Penh, for one week, I stayed this hotel. Unexpectedly, as the other stayer mentioned, it is very spacious considering its low price. I stayed at 8th floor with a great view. Wifi is stable. A nice TV and international channels. Hot water works 80%-enough for me. Toilet paper is out of the bath room but important thing is its existence - perfect!

4/10 Poor

Monica, adelaide

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfactory stay
Had a decent stay here. Convenient elevator. Clean and spacious rooms, however the location is a bit far from the more popular areas and you could find a better guest house for the same price or even cheaper.

8/10 Good

Chih How, Singapore

Liked: Staff & service, property conditions & facilities, room comfort
Economical Stayover
The hotel is good value for USD20+. A very spcious room - 30sqm! Like most Cambodian hotels, furnishings are wood based. Cleanliness is relatively good. We booked two rooms. And only complain is that the headboard in both rooms have ants! Caused a bit of discomfort! Very basic other facilities! Have just a small coffee and snack shop in the lobby. Internet in the room was not connectable. But overall no complains for the price and room space. Will consider returning.

4/10 Poor

andrew, usa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing special
Booked online. Air con noisy. Had other rooms available but would not allow simple like do like change. Should be 10 dollars due to location

4/10 Poor

DANIEL, Chiang Rai, Thailand

Disliked: Staff & service, property conditions & facilities, room comfort
Great 2 Star budget Hotel
We were greeted by a lovely young lady, Who gave us our key in one minute after showing her my Hotels.com confirmation number. We were on the 9th. floor. The elevator is fast. Bring your own soap the soap is only good for your hands and is poor quality. The towels are hard and thin. The pillows are small and thin. It's cheap and OK. The neighborhood has a good PHO Vietnamese restaurant just around the corner. Would I stay again? Yes, but I'm not excited about the room only the price.

6/10 Okay

juanita, bournemouth, Los Angeles and beyond..

Liked: Cleanliness, property conditions & facilities
Good value for money
16 nights, great value for money, ambience of a Chinese Government Office, unsophisticated but friendly staff, convenient in-house cafe with very reasonable prices ..especially compared to Riverside area of this city. Lobby and cafe WiFi adequate, but unable to get in-room connection during my entire stay and as I volunteer here annually/like to blog this is important to me ..my room being more comfortable than the lobby! I would definitely stay here again if the WiFi worked. I prefer to be away from tourist neighbourhood, so the location suits me well.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
great value
Clean, spacious room with a really nice city view. Very good value for the money. Nice hot shower. There is a new cafe on the first floor thaw serves affordable food and drinks. The hotel is next to a very local fruits and vegetable wholesale market.This is not a tourist area but interesting if you are interested in local scenes.

6/10 Okay

Verified traveler

Liked: Cleanliness
Nice no frills hotel, clean great price.
This hotel is in an ok part of town. It's nothing fancy, but it was clean, the staff was nice and the price was great. The frig in the room will freeze everything if you turn it down too low. I don't know that I'd take my family ther, but I would certainly stay there solo again.

6/10 Okay

Casey, Salt Lake City, UT

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Bed, bath, airconditioning and that's all you need
I enjoyed my stay at the Lucky Star 2 Hotel. It isn't the nicest or fanciest place you will stay in and the beds aren't the softest but if you are traveling in Cambodia I bet you are not there to hang out in your hotel all day. That being said it did everything I needed it to do and for a very great price! I just needed a bed to sleep in and shower to use at night while I was out during the day and it was perfect for what I was looking for. They cleaned the room everyday, and even have a slightly overpriced laundry service if you need that done. At the bottom of the hotel in the lobby is a Cafe to get food, smoothies, coffee and other beverages which is also a little overpriced compared to eating anywhere else in Cambodia, but for foreigners its a reasonable price. It's also very close to a Westernized grocery store (Lucky Market) that is in walking distance. So anything you need is right there.

8/10 Good

Verified traveler

Disliked: Cleanliness, room comfort
an okay stay
For $12/night I suppose one cannot complain too much about this hotel. The rooms could have been cleaner and the beds were terribly hard. We stayed for 15 days and could have used fresher linen, but the AC worked and the staff was friendly.

2/10 Terrible

minh doan, oregon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
reception is not good, not help at all,
almost I am out of hotel, internet is very slow, not even I can not connect, towel is not give to me when I request, I make 10 times but they give to me only 1 times. reception is not helpful with customer either

8/10 Good

jeff, Minnesota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place to stay
Friendly staff was good stay

8/10 Good

Bryan, Dublin

Liked: Cleanliness, property conditions & facilities, room comfort
Nice but odd
Great rooms, we booked a double but ended up having a room with a double bed and single. It was really big. In fact, the whole hotel is massive, it leads to an empty feeling. I can definitely recommend it for the price.

6/10 Okay

Vishnu, Singapore

Disliked: Staff & service
Budget hotel if I ever saw one
Pretty alright hotel for anyone on a budget, however you end up paying more for transport then anything else because the location of the hotel isn't really where anything is happening a lot of the Tooktook drivers get confused with lucky star 1 and lucky star 2. The neighbourhood is straight up getto/slum, it was quite an experience. Not to mention the other guests that stayed there also seemed rather odd.

10/10 Excellent

Stevo, Australia/Bangladesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adventures in Paradise.
Hotel still being completed but is close to Markets and you have easy access to Buses and Airport.

8/10 Good

JonesQ606, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good!
Rooms were huge, air conditioning was brilliant, nice shower, wifi and a stunning view. Only issue is the location, it's not really in walking distance of anywhere

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty with horrible service, great location
Great views from the top floor, but the apartment had it all - vermin in the room, a blocked toilet, a bathroom with no vent, and no plug adapters available. I would not recommend this room at all.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent views, terrible maintenance and staff
The room I was in was on the 9th floor (the top floor of the hotel) and offered excellent views of the city. However, the maintenance of the room and hotel was not up to the mark. When asked for a plug adapter for my laptop, the reception staff rudely refused any assistance. Later I found the toilet overflowing, and discovered that the toilet was not vented in any way. At night I found ants crawling all over the apartment - including the beds for some reason - even though the linen appeared fresh and there was no food or debris. All in all, I would rate this as an unpleasant experience and would advise travelers to stay away from it if possible.

8/10 Good

Tom, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unexpectedly Good Room/Value
First I would like to get the downside of the room I had out of the way. The fridge didn't work and the overbed lights didn't work. Also, hallway noise was easily heard through the door. All that being said, it still didn't make me unhappy with the room as it was a nice large and very bright room with a small balcony. Aircon worked, hot water and shower were excellent, although the hot water didn't last long enough for an extended shower, but was still "Pleasing". Location wasn't bad. Refreshments sold at lobby were cold and affordable. Will definitely put this hotel on the top of my list next time I stay in Phnom Penh. The cleaning staff did a good job. Was happy with my room for the whole 3 days and nights I was there.

8/10 Good

Ashley, Chiang Mai

Liked: Cleanliness, property conditions & facilities, room comfort
The least expensive of our hotels in Cambodia
The least expensive of our hotels in Cambodia, but among the best. Rooms were a bit spartan, but that was expected. The only fault I might offer is that it's not on the river, and a bit far from things. That may be more than made up for by the low price, however. Friendly staff. I would stay here again.

10/10 Excellent

Fany, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy and huge rooms
I stayed for 2 nights in this hotel. I really enjoyed the panoramic view on all the city, the huge room, the comfy beds, the well furnised bathroom with a western shower, and the balcony. The food at the restaurant is also quite good and cheap. The district is not so touristic, so it's more authentic with a Cambodian spirit. I recommand this place!

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
dirty sheets, worthless staff
Pretty terible. Our sheets were stained and smelly, and when I went to check the mattress for bed bugs I found two pairs of ladies underwear under the mattress. It was clear the sheets weren't even changed. Though we requested a non smoking room it smelled like smoke all night from neighboring rooms. Very noisy as well. I also believe we may have mistakenly paid for a night in Lucky Star 2 but stayed in the original Lucky Star, which the worthless staff did nothing to rectify. Every question Iasked them they didn't know an answer, even as simple as where laundry can be done. Only redeeming factor is the proximity to a mall with a supermarket and good aircon. With the cheap hotels you can book nearby I'd recommend going elsewhere.

6/10 Okay

bodine, canadian

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Large clean rooms
The location is not the greatest and the service is a bit lacking. The "business center" was a computer on a table and the internet was down the whole time we were there (while the front desk was using internet on their computer 5 feet away). If you just need a nice, big, comfortable and cheap room this certainly fits the bill. Far off the tourist path, definitely a more local vibe with a very busy produce and fish market surrounding it.

10/10 Excellent

xavier, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would highly recommend!
All good in all aspect. You will like it. Near the market.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
You get what you pay for...
Room hadn't been cleaned when I arrived so I had to go back down from the eighth floor to get another one. Room was basic but good enough for the money. It looked like it had never been cleaned properly but there were no bedbugs or cockroaches so I didn't let that worry me too much. I was woken at 5:30am by the television from another room echoing down the corridor and when I telephoned down to reception to ask if they could take care of it, they just put the phone down on me. I had asked for an alarm call as I had an early bus to catch, luckily I didn't need it because they didn't call me. Perhaps they thought that since I was already awake from the deafening volume of someone else's TV, that it wouldn't be needed... All in all, I was only there for one night so I didn't get too stressed about the hotel but I would have cancelled my booking if it were for a longer stay. One last thing, the hotel is miles from anything that you need so be prepared for lengthy and pricey tuk-tuk or motodop rides everytime you want to leave the hotel as this can son add up if you're not careful. In fact, once you factor this time and money into the overall price of the hotel, you have to ask whether it really is that cheap...

8/10 Good

Rajiv, Singapore

Liked: Cleanliness, property conditions & facilities, room comfort
Spacious clean rooms
I had a very comfortable stay.... massive rooms, very effective aircon, over all a very satisfying experience. The reception staff is very cordial & helpful.Only blot is the immediate surrounding at the entrance lane... else its ok.

6/10 Okay

Sandman, South Korea

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Old parking garage turned into hotel
This hotel is quite spacious and seemingly offers hundreds of rooms in a large, high-rise building. The rates were very reasonable and there was a security guard at all times on our floor of the hotel. The room itself was large and there was a shower stall in the bathroom. The television worked well and it was a safe place to stay. Nearby the hotel are various wedding halls with formally dressed Cambodian men and women, even in the mornings! This hotel is centrally located in Phnom Penh and there are always tuk-tuk drivers waiting outside the entrance of the hotel to take you wherever you wish to go. The pink toilet paper was pretty funny, but the restaurant in the morning was overpriced (by Cambodian standards) and not very good.

8/10 Good

Sarah, K

Comfortable
I enjoyed my stay, very quiet. But at times had to remind them for clean towels. Staff were very kind but lack room service