3 bars/lounges

Reviews of Sofitel Phnom Penh Phokeethra

5 out of 5
Sofitel Phnom Penh Phokeethra
26 Old August Site, Sothearos Boulevard, Phnom Penh

Reviews

9.2

Wonderful

Rating 10 - Excellent. 142 out of 196 reviews" "
Rating 8 - Good. 34 out of 196 reviews" "
Rating 6 - Okay. 13 out of 196 reviews" "
Rating 4 - Poor. 5 out of 196 reviews" "
Rating 2 - Terrible. 2 out of 196 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.8/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

LIANJIE

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with top services! Very Impressive! Strongly recommend.
Stayed 2 nights in Sep 2023
Response from Charles-Henri Chevet on Sep 12, 2023
Dear Lian Jie,We very much appreciate your rating of our hotel. I will share this with our team. I am sure that this feedback will serve as a strive for our staff, to continuously improve the quality of our services. We are looking forward to better service you again in the future.Sincerely,Charles-Henri ChevetGeneral ManagerSofitel Phnom Penh Phokeethra

10/10 Excellent

MUN KEONG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Charles-Henri Chevet on Sep 12, 2023
Dear Mun Keong,We very much appreciate your rating of our hotel. I will share this with our team. I am sure that this feedback will serve as a strive for our staff, to continuously improve the quality of our services. We are looking forward to better service you again in the future.Sincerely,Charles-Henri ChevetGeneral ManagerSofitel Phnom Penh Phokeethra

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good 5 star hotel.

10/10 Excellent

Ragupathy

Stayed 3 nights in Mar 2023

10/10 Excellent

Daniel

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
very nice hotel, thank you for the great time
Stayed 4 nights in Apr 2023

6/10 Okay

mandy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Dissatipointed, the food was poor quality, the pool area was even worse
Stayed 3 nights in Feb 2023

10/10 Excellent

Mapp,

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel with super nice staff members. It's very clean throughout the hotel. Very nice restaurants and bar. Definitely will stay there again in the future. Thanks for the hospitality Sofitel.
Stayed 2 nights in Sep 2022
Response from Charles-Henri Chevet General Manager on Dec 27, 2022
Dear Valued Guest, We very much appreciate your evaluation and it is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra

10/10 Excellent

Sirilak

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great excellent
Stayed 2 nights in Aug 2022
Response from Charles-Henri Chevet General Manager on Aug 23, 2022
Dear Valued Guest,Greetings from Sofitel Phnom Penh Phokeethra! We very much appreciate your evaluation regarding your stay at the Sofitel Phnom Penh Phokeethra. It is always a pleasure to receive positive feedback. I will ensure to share your appreciation with our team which I am sure will serve as motivation to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Jean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I took my two granddaughters on an Asian vacation. We stayed at three Sofitels. One in Bangkok, Siem Reap, and Phnom Penh. The three Sofitel properties were excellent. Staff was very helpful, breakfast was great. We had a very good experience at each one.
Stayed 2 nights in Jul 2022

10/10 Excellent

jose, miami

Stayed 1 night in Apr 2022
Response from Charles-Henri Chevet on Aug 23, 2022
Dear Valued Guest, We very much appreciate your evaluation and it is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra

10/10 Excellent

Hassan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay overall.
Stayed 2 nights in Apr 2022
Response from Charles-Henri Chevet on Aug 23, 2022
Dear Valued Guest, We very much appreciate your evaluation and it is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Haven
Exceptional hotel, with exceptional service. The breakfast buffet alone makes this place worth a stay. Everyone was especially accommodating given that we were stranded by COVID-related flight interruptions. We can't wait to return when everything calms down.
Stayed 2 nights in Mar 2020

10/10 Excellent

Morris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4th time to stay in the hotel. Still The best in Phnom Penh
Stayed 5 nights in Feb 2020

10/10 Excellent

Dion

Stayed 2 nights in Nov 2019

10/10 Excellent

Maria Angelica

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Charles-Henri Chevet on Dec 19, 2019
Dear Maria Angelica, We very much appreciate your evaluation and it is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra

10/10 Excellent

Joyce

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sofitel Cambodia
Beautiful hotel! Bed was a little hard by plenty of blankets to soften.
Stayed 4 nights in Oct 2019
Response from Charles-Henri CHEVET on Oct 25, 2019
Dear Joyce, We very much appreciate your evaluation and it is always a pleasure to receive positive feedback. We have taken note about your experience with our bed. And for your future stay with us, we will arrange the softer bed for you. It is feedback such as yours that enables us to adjust and better serve our guests and meet their satisfaction. We hope your next visit will be as pleasant as the previous one. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra

10/10 Excellent

stephen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Charles-Henri CHEVET on Oct 22, 2019
Dear Valued Guest, We very much appreciate your evaluation and it is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from Charles-Henri CHEVET on Sep 25, 2019
Dear Valued Guest, we very much appreciate your evaluation and it is always a pleasure to receive positive feedback about your experience at our hotel. We hope to see you again soon. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra

10/10 Excellent

loic

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place to be in phnom penh!
Amazing breakfast dont miss it and old colonial bar is a must! I will be back!
Stayed 1 night in Sep 2019
Response from Charles-Henri CHEVET on Sep 11, 2019
Dear loic, We very much appreciate your evaluation and it is always a pleasure to receive positive feedback about your experience at our hotel particularly our buffet breakfast and the experience at Le Bar. We hope to see you again soon. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra

10/10 Excellent

Chad, Washington, DC

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property located in the heart of Phnom Penh. Club floor room with balcony overlooking river was charming. Restaurants, including La Coupole Sunday Champagne brunch, were excellent. Attentive staff.
Stayed 3 nights in Sep 2019
Response from Charles-Henri CHEVET on Sep 10, 2019
Dear Chad, Greetings from Sofitel Phnom Penh Phokeethra, We very much appreciate your evaluation regarding your stay at the Sofitel Phnom Penh Phokeethra. It is always a pleasure to receive positive feedback. I will ensure to share your appreciation with our team which I am sure will serve as motivation to continuously improve the quality of our services. We sincerely hope to welcoming you again soon. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a well planned and laid out facility with classy and pleasing interiors. The Food was excellent. The Bed was con=mfortable and very Clean rooms.
Stayed 1 night in Jun 2019
Response from Charles-Henri CHEVET on Jun 28, 2019
Dear Valued Guest, Greetings from Sofitel Phnom Penh Phokeethra, It is with great pleasure to read that you are satisfied with our hotel facility and gastronomy. Thank you for your support and we hope your next visit will be as pleasant as the previous one. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra

10/10 Excellent

BS

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A great Oasis in the middle of of the city. Close to all major sights in Phnom Penh.
Stayed 2 nights in Apr 2019
Response from Charles-Henri Chevet on May 21, 2019
Dear BS, Greeting from Sofitel Phnom Penh Phokeethra, We would like to express our gratitude to you for your kind review on our hotel facilities and service. Our team will be pleased to hear such a good feedback from you. We thank you very much for your patronage and look forward to having you back with us soon. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra

10/10 Excellent

Verified traveler

Liked: Cleanliness
Amazing hotel, location and very attentive staff. Every nationality catered for.
Stayed 1 night in Feb 2019
Response from Charles-Henri CHEVET on Mar 2, 2019
Dear Valued Guest, Greetings from Sofitel Phnom Penh Phokeethra, Thank you so much for taking time to share us your stunning review and evaluation on our hotel facilities and hospitality. I am delighted that our attentive service exceeded your expectation. Your kind word will be shared amongst our team and it is the source of motivation for them to keep up the good work. Thank you so much for your patronage and we look forward to welcoming you back soon. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
attitude of foreign staff at the reception area was deplorable. A more welcoming attitude is required. They give the impression that they make you a favour by just accepting you at the hotel despite the fact that you pay an exorbitant price to do so.
Stayed 4 nights in Jan 2019
Response from Charles-Henri CHEVET on Feb 11, 2019
Dear Valued Guest, We appreciate you taking the time to share your comments regarding your stay at the Sofitel Phnom Penh Phokeethra. I was disappointed to hear that you encountered an issue with our Front Desk team; please allow me to express my sincerest apologies. At Sofitel Phnom Penh Phokeethra, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. We are very sorry for what you have been through and hope you will give us a chance to regain your confidence. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra

10/10 Excellent

C

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant stay in all respects. Restaurants in house were excellent.
Stayed 2 nights in Dec 2018
Response from Charles-Henri CHEVET on Jan 10, 2019
Dear C, we very much appreciate your evaluation and it is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Charles-Henri CHEVET on Jan 10, 2019
Dear Valued Guest, we very much appreciate your evaluation and it is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2018
Response from Charles-Henri CHEVET on Dec 21, 2018
Dear Valued Guest, we very much appreciate your evaluation and it is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra

10/10 Excellent

Verified traveler

Stayed 3 nights in Dec 2018
Response from Charles-Henri CHEVET on Dec 12, 2018
Dear Valued Guest, Greetings from Sofitel Phnom Penh Phokeethra, We very much appreciate your evaluation and it is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra

6/10 Okay

V, Maimi Beach

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They do not honor Accor status or give points when booking through Expendia non-refundable reservation.
Stayed 1 night in Oct 2018

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious rejuvenating escape
If you’ve just enjoyed the wonders of the beautiful countryside, endured the long dirt road tracks, entered the bustling city and survived the tuk tuk negotiations then this is the place for you! Well a welcoming treat to be spoilt in a personal oasis, with a beautiful French colonial style & feel. The spa, swimming & fitness facilities are superb! The rooms are immaculate with sumptuous bedding and spacious layout. Friendly service & efficient staff. Feeling pampered & refreshed.
Stayed 2 nights in Sep 2018
Response from Charles-Henri CHEVET on Oct 15, 2018
Dear Gillian, Greetings from Sofitel Phnom Penh Phokeethra, We are extremely delighted to read such a stunning review from you on our hotel facilities and our hospitality. Thank you so much for your kind review. I fully agree with you that our property is a beautiful luxurious escape. Sofitel Phnom Penh Phokeethra is a tranquil oasis in the middle of this busy city, a nice retreat for relaxation and comfort after a long day. Our prime location definitely makes our guests convenience while travelling around the city. Guest will be pampered and spoiled during their stay with us as we offer full range of service and facilities such as culinary journey from the four corners of the globe (LA COUPOLE – Western & Asian live cooking stations, DO FORNI – Authentic Italian Restaurant, HACHI – Exceptional Japanese Cuisine and FU LU ZU – Cantonese Cuisine) and our fully equiped Sports Club as well as award-winning SoSpa. We thank you for your patronage and look forward to having you back with us soon. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Stay for short getaway
This place is spectacular for stay, for its luxurious and homey feel.
Stayed 2 nights in Sep 2018
Response from Charles-Henri CHEVET on Oct 5, 2018
Dear Valued Guest, Greetings from Sofitel Phnom Penh Phokethra, We appreciate you taking time to share us your nice experience during your stay at Sofitel Phnom Penh Phokeethra. It is lovely to read that our beautiful property and warmth hospitality exceeded your expectation. Thank you so much for your patronage and we hope to see you again soon. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra

10/10 Excellent

MAY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay
we stayed for 2nights in a spacious large room. The experience, breakfast are all good, a wonderful place to stay.
Stayed 1 night in Sep 2018
Response from Charles-Henri CHEVET on Oct 5, 2018
Dear May, Warmest greetings from Sofitel Phnom Penh Phokeethra, I am glad to read that our hotel room facilities exceeded your expectation and your breakfast experience at our La Coupole restaurant was a pleasant one. I will certainly share your kind review with our team and they will be pleased to hear this. Thank you so much for you nice review and for your support. We look forward to welcoming you back soon. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra

10/10 Excellent

Christopher, New York, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Sofitel Phnom Penh is undoubtedly a superb hotel -- the complex itself is amazing, the restaurants are first class, the rooms come complete with every amenity imaginable. The service is also outstanding. The fitness center and spa were two of the best I've ever experienced. HOWEVER, beware of any "promotion" they offer with "Club Access." We were told upon check in that they were currently offering a special rate of $70.00 (total) for club access during our three night stay. We enjoyed the Club Access on the top floor immensely -- beautiful breakfasts, afternoon tea, and wine and hors d'oeuvres in the evenings. YET, when we checked out, they insisted that the "promotion" was for $70 PER NIGHT. After a heated conversation with the front desk, I spoke to a manager who took the remainder off our bill, but BEWARE of this or any "promotion" they offer and make sure to get everything in writing. With this exception, I would highly recommend this hotel for your stay in Phnom Penh whether for business or pleasure.
Stayed 3 nights in Aug 2018
Response from Charles-Henri CHEVET on Aug 29, 2018
Dear Christopher, Greetings from Sofitel Phnom Penh Phokeethra, Thank you very much for your recent stay with us and your positive comments. With regards to your comment on the promotion for the club lounge access, we wish to extend our apologize for the confusion between price per night and per stay and I regret that this message did not clearly come across during your check-in. Please rest assured that appropriate action has been taken within our team to ensure this does not occur again. This does not in any way reflect our usual level of service and we truly hope you will give us another chance to demonstrate our high standard practice. Sincerely, Charles-Henri Chevet Area General Manager Sofitel Phnom Penh Phokeethra

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A few days reflecting in Cambodia
Lovely hotel, staff extremely friendly and efficient. Food was nice at the hotel, large mall nearby for other essentials. Day tour was also very good and very moving on some occasions from the dark 70's regime, has to be done, overall a wonderful experince. Thanks Bob
Stayed 4 nights in Jul 2018
Response from Charles-Henri CHEVET on Aug 7, 2018
Dear Bob, Greetings from Sofitel Phnom Penh Phokeethra, We are delighted to receive your nice review on our property during your stay at Sofitel Phnom Penh Phokeethra. It is with pleasure to learn that you had a wonderful experience with us and our culinary offerings and service exceeded your expectation. I agree with you that our location is definitely convenience for guest to explore the city as we are in close vicinity to a large-scale shopping mall, government offices, embassies, major tourist attractions, and of course the charming riverfront. Again, thank you so much and we look forward to welcoming you again soon. Sincerely, Charles-Henri Chevet Area General Manager Sofitel Phnom Penh Phokeethra

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel with an amazing service!
Highly recommended! Sofitel is always up to its standards!
Stayed 2 nights in Apr 2018
Response from Charles-Henri Chevet on Apr 21, 2018
Dear Valued Guest, Greetings from Sofitel Phnom Penh Phokeethra, We are happy to read that not only you are satisfied with our hotel facilities and service extended by our ambassadors, but you also highly recommend our hotel. Thank you so much for taking your time to share us your kind review here. Our ambassadors strive to deliver only high quality services to ensure that guest feel welcomed and had a comfortable stay. Again, thank you so much for your patronage and we look forward to welcoming you again soon. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra

10/10 Excellent

90mileman, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in good location.
Great hotel where we had a lovely suite. All the staff were very friendly and helpful. We had club access with our suite which was great. Very nice club lounge and we had a lovely young man Mr Simon, Veasna take care of all our needs.
Stayed 3 nights in Mar 2018
Response from Charles-Henri Chevet on Mar 29, 2018
Dear 90mileman, We very much appreciate your evaluation regarding your stay at the Sofitel Phnom Penh Phokeethra. It is always a pleasure to receive positive feedback. I will ensure to share your appreciation with our team which I am sure will serve as motivation to continuously improve the quality of our services. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Stunning hotel. Very luxurious and customer service amazing!
Stayed 1 night in Mar 2018
Response from Charles-Henri Chevet on Mar 23, 2018
Dear Jane, We very much appreciate your evaluation regarding your stay at the Sofitel Phnom Penh Phokeethra. It is always a pleasure to receive positive feedback. I will ensure to share your appreciation with our team which I am sure will serve as motivation to continuously improve the quality of our services. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Star Everything
One of the most beautiful colonial properties in Phnom Penh and certainly one of the signature Sofitel properties. The event staff went over an above to arrange a last minute event outside of office hours and all staff made you feel welcome. Club lounge offers an above average food and beverage offering, especially the French wine on offer. Highly recommended.
Stayed 1 night in Feb 2018
Response from Charles-Henri Chevet on Mar 14, 2018
Dear Peter, we very much appreciate your evaluation and it is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best experiences at any hotel that we’ve had.
Stayed 1 night in Jan 2018
Response from Charles-Henri Chevet on Feb 4, 2018
Dear Valued Guest, we very much appreciate your evaluation and it is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017
Response from Charles-Henri Chevet on Jan 23, 2018
Dear Sir/Madam, we very much appreciate your evaluation and it is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one.

8/10 Good

Tihana

Liked: Staff & service, room comfort
The hotel staff were very friendly and tried hard to be helpful. There were a few hiccups on the way that would not justify the cost of the hotel but overall not too bad.
Stayed 1 night in Dec 2017
Response from Charles-Henri Chevet on Jan 23, 2018
Dear Tihana, we very much appreciate your evaluation and it is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one.

8/10 Good

doreen , singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to amenties
Friendly staff remarkable. Helpful and very clean environment
Stayed 2 nights in Nov 2017
Response from Charles-Henri Chevet on Jan 23, 2018
Dear Doreen, we very much appreciate your evaluation and it is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Phil and Jane, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
This is a beautiful hotel. Our room was very comfortable and clean with outstanding in-room facilities. The staff in all parts of the hotel were extremely helpful; courteous and friendly and a mention must be made of the facilities and staff in the excellent club lounge especially Simon and Pheara who made our visits to the lounge most memorable. We would certainly book this hotel for any future visits to Phnom Penh.

10/10 Excellent

nicky, u.s.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
gergeous and sofisticated.
the best sofitel in the world. all staffs are kind and so polite and they never judge people. huge botanical gardens around the hotel and scent of the lemon grass and beautiful and calm pools give us genuine hospitality

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Jeffrey

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Major security problems
I stayed for 5 nights. On the 3rd day, the internet was not working, citing multiple devices occupied the line, which I did not have anything online at the time. I called front desk and it got fixed in 10 minutes. This is a warning sign (spying eyes out there). When I checked out, there was a breakfast charge to my room which I did not consume. The breakfast receipt only has my room number and did not have a name nor signature on the receipt (another breach, another warning sign). The front desk personnel did not return my pre-authorization credit card with my signature and I had to ask for it. She made a copy of this pre-authorization slip and returned to me the original reluctantly. Three incidents tell me this hotel does NOT measure up to the 5-star it deserves.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Price is too expensive for a bad bathroom
Bathroom looks awful and the hotel is old. The price is very very expensive

10/10 Excellent

nakaba, tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
いつも利用させていただいて居ます。プールが最高です。

10/10 Excellent

Kaj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort