Ratings based on 1,507 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
87% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from Connecticut

Great stay for family with kids

Posted Jul 5, 2014
Great waterpark! Clean rooms. Close to Arizona Mills Mall (really nice mall; good deals). Parking is worst aspect due to construction of new building. Take kids to Raw Hide for a really fun experience not far from hotel. Lot's of guests said they were there for "stay vacation". Pictures if waterpark sells this hotel to guests. Our family prefers an empty refrigerator (not stocked). Otherwise, there are many less expensive off site food options available.
3 out of 5
by A verified traveler from Arizona

Disappointed this time!

Posted Jul 3, 2014
Cons: Service at pool and reception in the rooms
Usually we have a good time at the resort but this time was disappointing. Reception for TV's were poor, got a little better the last day. WIFI sucked big time. My husband always has to work when we are on vacation. He had to stand outside until he could find phone service and no wifi for computers. He would have to go to the lobby or stand in parking lot to get reception. Remember if you go there you need to be on top floor. Also service at pool seemed poor not enough servers. Not had this before, service and reception were good before. Thought prices on food and drinks were way too high.
5 out of 5
Recommended
for Everyone
by A verified traveler from AK

Incredible hotel!

Posted Jul 3, 2014
The hotel was comfortable and beautiful. Water park was exceptionally fun, the grounds were clean and very well kept, and the staff was very kind and friendly. Everything about the place was just very, very well done! I will be staying there again and have already told all my contacts to do the same! The only caution I would state is to just be aware of the resort fee, it's rather high, but then again, you get a water park with your room......
5 out of 5
Recommended
for Everyone
by A verified traveler from AZ

40th Birthday staycation

Posted Jul 2, 2014
Awesome! Too expensive with additional resort fee when the room was expensive enough. Could only afford one night and was hoping for 2 nights. The Lobby Grill food was both strange menu items and overcooked as well as expensive. I would want to come back but only if there was a special or discount. I had a great time and enjoyed our stay. Just wish it was more affordable. Thank you for giving me a memorable birthday that I will always remember!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, Loved the water park.

Posted Jul 1, 2014
Pros: I liked the fact that we had access to the water park before our room was ready and that we could check in early. The staff was extremely helpful.
Cons: The prices of drinks, food etc. could be a little more inexpensive at the pool area. I felt bad for the staff because they really didn't make any tips
Location: Great location. We were near the mall and many fine restaurants.
We came out to your Resort to see my daughter perform at the dance competition. I really enjoyed the fact that we were able to enjoy the water park and relax on the river raft before her performance. We had a great time!
4 out of 5
Recommended
for Everyone
by A verified traveler from gilbert az

Stay cation

Posted Jun 30, 2014
Pros: Your water features are outstanding, and room was great
Cons: Lower your food prices, they were very excessive, actually more expensive then at a Diamondbacks game. Some balance in prices would certainly be appr
Location: Close to home we live in Gilbert
It was a celebration of our granddaughters birthday, I am sure we will be back to celebrate again next year
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 28, 2014
Hotel staff great ,food, beverage at oasis PRICED HIGH. hotel room had black hairs in it, toliet black around rim But staff made up for dirty,went to house restaurant very good service great food priced excellent.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 27, 2014
Staff service Great. Ill be going back as soon as possible
4 out of 5
Recommended
for Families
by A verified traveler

Posted Jun 26, 2014
Water park was a lot of fun. Highley recommend the cabanas. Great for ou family stacation. Was not impressed with the food. Rustlers Rouste for dinner was overpriced and not good at all, but the view, service entertainment was good. Would have prefferred to go across the way to Joe's Crab Shack for those prices.
4 out of 5
Recommended
for Everyone
by A verified traveler from El Cajon, CA

AZ Grand Resort

Posted Jun 26, 2014
Kids ( ages 16 & 13) did not find the sofa bed comfortable. The lobby cafe charges $5 for a cup a coffee ... Found that a little ridiculous. Overall a nice place to stay. Oasis is nice tho a $40 resort charge is a little pricey especially if you don't go everyday. Parking close to your room can be an issue depending how busy resort is. Rooms clean and comfortable (except for sofa bed)