Ratings based on 20 Verified Reviews
They paid and stayed. We double-checked.
3.7 Room cleanliness
4.2 Service & staff
3.6 Room comfort
3.4 Hotel condition
They paid and stayed.
by A verified traveler from Mesa
Don't go to this hotel!!!!!Posted Jun 8, 2015
Cons: EVERYTHING, from staff politeness too rooms being in better condition and a higher quality breakfast, or drop the price and don't offer breakfast,
Location: The mall, nice restaurants
My 2 year old and I had a terrible experience in this hotel. The room smelt of cats pee sooooo bad, when I complained they said it was glue from the carpet and sent someone to spray with air freshener. The air condition was so LOUD that I could not sleep, internet connection terrible!!!!!!! Bathroom counter had a huge crack in it and so did the toilet and bath room tub. Even the vending machine was not working properly. Breakfast was freezing( and I got there as soon as it opened because my 2 year was hungry) eggs were dry and cold, biscuits straight out of the freezer. All of this for $92 a night, so upset. Complained to the general manager(who was pleasant unlike the other staff that were a little rude) and she said she was sorry and could not give me any kind of discount as I booked through Expedia. She could give me some points(but I am not a member of the rewards programme) but that was about, asked to speak to someone higher than her, she said she was it! If she had that authority not sure why she could not have comp us a room for the next night as I told her I was there because of an unsafe situation at home and needed to stay somewhere another night. She did how give us a $1 for the vending machine so my daughter could have a bag of Cheetos.......that was it! So sad, I would say don't book this hotel until after Dec as she said they will be updating the rooms then. The Quality in less than a quarter of a mile away from this hotel is cheaper and updated. :-(
for Everyoneby A verified traveler from mesa az
stayPosted May 22, 2015
Pros: the location
Cons: the pool
Location: food and the mall
ac unit went out, they moved us to a room right next door. staff was nice not to bad of a stay
for Everyoneby A verified traveler from SoCal
Posted Apr 25, 2015
All of the staff were very pleasing and helpful. We would gladly stay there again.
for Everyoneby A verified traveler from Mesa, AZ
Great hotel close to mall.Posted Apr 9, 2015
Location: Mall, restaurants.
Had an excellent stay. Was across the street from the Superstition Springs Mall, Denny's, and McDonald's. So there was plenty to do! Staff was very nice and room was clean and well kept. Would definitely stay here again.
by A verified traveler
Posted Feb 21, 2015
When we checked in we were given a smoking room and we had a nonsmoking room reserved. The staff was very friendly and tried to find us a nonsmoking room at another motel as the were full, without success. They offered an ozone machine to be used, which we accepted but it still had a bad smell. We were very disappointed with expedia although they offered $50 off at another motel in the future.
for Everyoneby A verified traveler
Nice hotel close to mall shopping and theater.Posted Sep 26, 2014
Pros: Close to mall.
Cons: Pest control
Location: shopping, theater and many restaurants to choose from
Nice stay except cricket climbing wall nest to bed.
for Everyoneby A verified traveler
Posted Jul 12, 2014
This hotel worked well for a one night stay. Would not consider it for longer
for Everyoneby A verified traveler from az
Nice over allPosted Jul 7, 2014
The staff was great and friendly. The only thing that was a bit uncomfortable was the noise the AC unit made all night long.
for Everyoneby Katrina from athens, Greece
Great mall locationPosted Apr 26, 2014
Great location at mall--close to shopping, restaurants and freeways. Decent breakfast, rooms acceptable
for Everyoneby Kyle from Indiana
Hotel close to family.Posted Apr 19, 2014
Pros: Price competitive and all we could want.
Location: Close to many good restaurants, shopping centers and entertainment.
Our room was very clean and comfortable. The room was large enough have our luggage not get in the way. We were on a three week driving vacation so comfort was important.