Ratings based on 1,158 Verified Reviews
They paid and stayed. We double-checked.
3.8 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.4 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Phoenix, AZ
Not 5 star but great for the moneyPosted Jul 7, 2015
My husband and I spent the night at a 4 star hotel the day before we stayed here. The 4 star hotel was cleaner, but this was a much nicer stay. The pool and spa were extremely well kept. The jeys on the spa were amazing. Our room was very clean and the bed and pillows were very comfortable. The hall carpeting was dirty and needed cleaned. But the rooms were awesome. The staff was exceptional polite respectful and kind. I would very much recommend this hotel. By contrast, the four star hotel that we stayed in was much cleaner however the staff was rude inconsiderate, the pool was in horrible condition, the spa jets did not work, and it was a terrible day. This just goes to show that the number of star ratings for hotels don't really mean anything. At two and a half stars I would HIGHLY stay here before I would ever go back to the four star hotel. It was a wonderful evening. My only complaint would be that Expedia lists pay movies available, and they do not offer pay movies.
by A verified traveler from h
RoachesPosted Jun 30, 2015
Came out of the shower and steped on a big roach. Scared me and i want my money back. This was a horrible experence.
by A verified traveler from GEORGETOWN,TEXAS
FRONT DESK!Posted Jun 25, 2015
Location: WAS CLOSE TO THE FREEWAY& THE PEOPLE WERE GOING TO VISIT!
EVERY TIME WE RETURNED TO OUR ROOM WE WERE LOCKED OUT . THE FRONT DESK DID NOT HAVE US REGISTERED FOR THE THREE NIGHTS WE HAD PAID !
by A verified traveler from Wisconsin
It's a dumpPosted Jun 15, 2015
Pros: The bed
Cons: The entire hotel needs a face lift.
Location: Location ok
The pool and hot tub were both closed sad a storm just took it out but there was clearly no maintenance being done or having been done for some time. there were leaves laying in the hot tub looked like they had been there for a long time (Lies) The hall carpet was discusting, the tub had mold, no fridge in rooms because according to front desk ("I booked with expedia" would cost be $99 to get a room with fridge. The only thing good was the bed as always for Comfort inns was comfortable.
for Everyoneby A verified traveler from White Mountains of Arizona
Good LocationPosted Jun 11, 2015
Pros: The breakfast is excellent and the location is good for business in this area of Phoenix.
Cons: Replace the hallway carpet with tile.
The check in was quick and easy with pleasant service from the Front Desk staff. The rooms are clean and comfortable. The location is good for business is this area of Phoenix.
by A verified traveler from santa fe new mexico
Not a happy customerPosted Jun 6, 2015
The hotel 2nd floor was hot staff claimed the owner is trying to save money by not turning the air conditioning on the swimming pools were red tagged room was dirty and a lot of drug addicts were loitering in laundry room making my younger family members scared to even get ice from the machines that didn't work this was the worst experience I have had. Never again will I stay there.
for Everyoneby A verified traveler from Saint Charles, Mo
Good valuePosted Jun 2, 2015
Room is comfortable and hotel was quiet. Does need a facelift this hotel is outdated.
for Everyoneby A verified traveler
Posted Jun 2, 2015
Location: Close to Wet & Wild Park
The rooms were nice and clean. Breakfast was great!
for Everyoneby A verified traveler from st. Charles Missouri
good value for pricePosted Jun 1, 2015
good value for price but one should know that hotel is very dated and could use some serious remodeling.
by A verified traveler
Waste of money.Posted May 31, 2015
Waste of money, pool not working bought two rooms for one night and one room for three nights and the pool wasnt working. Sister hotel was also very bad area where they said we could swim and had to pay $60.00 dollars in taxi fair money to get to the other pool since the hotel did not have any transportation services.