Select Comfort beds, in-room safe, desk, laptop workspace

Reviews of Hotel Scottsdale

Hotel Scottsdale
3275 N Drinkwater Blvd, Scottsdale, AZ

Reviews

7.4

Good

Rating 10 - Excellent. 430 out of 1250 reviews" "
Rating 8 - Good. 352 out of 1250 reviews" "
Rating 6 - Okay. 198 out of 1250 reviews" "
Rating 4 - Poor. 127 out of 1250 reviews" "
Rating 2 - Terrible. 143 out of 1250 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Crystal

Liked: Cleanliness, property conditions & facilities
Very quiet area but close enough to walk to the action. Its being renovated so no onsite lobby or eating areas but once renovated, it looks like it will be nice! Big rooms too and for families there are connecting rooms. You can walk to Old Town and shop, eat, and drink away! And plenty of parking which was free. The staff was very nice even though their current workspace wasnt very comfortable. Safe place and i would recommend for families, couples, or even a single traveler.
Stayed 1 night in Mar 2024
Response from agm on Mar 27, 2024
Thank you so much for the review, crystal, especially your kind words of empathy regarding the plight of our staff here. We are glad you enjoyed your stay and hope to provide an even better experience in the future once the dust has settled. Thanks for staying with us!

4/10 Poor

Monica

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The property was under construction and was not informed. Front desk check in area was make shift with tables, no covering to make it look nice. Continental breakfast was below average. When we were getting ready to leave, the elevator broke down so we had to carry our luggage down steps. Not as expected especially at the price per night. Extremely disappointed.
Stayed 1 night in Mar 2024
Response from Hotel Scottsdale on Mar 27, 2024
We are very sorry to hear that there were issues during your stay Monica. Please know that we appreciate your feedback and it will be used to provide a better guest experience for future stays.Thank you and please take care.

4/10 Poor

RICHARD, Lynbrook

Traveled with group
Disliked: Cleanliness, amenities
Property is under construction, The room was ok but the TV. Was stuck on one channel and I could not seem to get anyone to fix it. Wait until the Hotel reopens as a Marriot.
Stayed 3 nights in Mar 2024
Response from Hotel Scottsdale on Mar 27, 2024
We are very sorry to hear that there were issues during your stay Richard. Please know that we appreciate your feedback and it will be used to provide a better guest experience for future stays.Thank you and please take care.

2/10 Terrible

Christopher

Disliked: Cleanliness, amenities, property conditions & facilities
The property was incomplete chaos. It was under construction on every floor. Construction materials all over the hallway floors. No amenities. Absolutely awful. I want a refund. The hotel staff could’ve cared less.
Stayed 2 nights in Mar 2024
Response from agm on Mar 27, 2024
We're sorry for issues encountered during your stay, as we are in the middle of a transition to upgrade our guests' experiences here. We will speak to staff and construction crew about containment and cleanliness issues; again please accept our apologizes for your experience this week. Our pool, laundry facilities, and grab and go breakfast are still available during on going construction; also any closures to amenities as well as start-stop dates for construction are listed under "property info" or "amenities and services\closures" on the property booking page. The amount from your incomplete stay has been refunded to the third party's virtual card, please contact them directly for a refund.

2/10 Terrible

Summer

Disliked: Cleanliness, property conditions & facilities
Worse decision to stay here. Checked in around 10pm. They are doing construction at the hotel, that wasn’t the issue. I asked about parking, the person that checked me just had me write down the type of car I was driving and said I can park anywhere. The next morning my rental car was gone. I asked the girl at makeshift lobby, she didn’t care, all she said was oh you can’t park there the dental office in the same parking lot probably had it towed. I asked the girl if she could watch my stuff while I try to call around to figure out where the car went. I walked outside because of the construction noise. I go back in she is no where to be found and my stuff is just sitting in the lobby.
Response from Hotel Scottsdale on Mar 27, 2024
We are very sorry to hear that there were issues during your stay Summer. Please know that we appreciate your feedback and it will be used to provide a better guest experience for future stays.Thank you and please take care.

2/10 Terrible

Christie

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Scottsdale on Mar 22, 2024
We are very sorry to hear that there were issues during your stay Christie. Please know that we appreciate your feedback and it will be used to provide a better guest experience for future stays.Thank you and please take care.

2/10 Terrible

Priscila

Traveled with family
Disliked: Cleanliness, property conditions & facilities
When booking for this property it was never stated they were under renovation. The property renovations were loud and renovation material on the floor. The bed sheets smelled as if they had not been washed. Throughout the night you could hear the noises of guest coming and leaving rooms and the floor creaking from the upper floors. Unfortunately, we could not find another hotel to stay in and we had to remain there.
Stayed 3 nights in Mar 2024
Response from agm on Mar 21, 2024
We are very sorry to hear that there were issues during your stay. Please know that we appreciate your feedback and it will be used to provide a better guest experience for future stays. Thank you and please take care.

6/10 Okay

Meredith

Traveled with group
Liked: Cleanliness
This property is under construction. We had to re-key the room almost every time due to the dust they said. The bathroom door did not stay shut, there was unfinished electrical in the bathroom and no trash cans. The bedding was wrinkled as if to much was shoved in a washer. However, the staff was wonderful and the location to attend the Spring Training for the Giants and old town Scottsdale is perfect. We would stay there again.
Stayed 1 night in Mar 2024
Response from agm on Mar 21, 2024
Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

Sherrill

Stayed 1 night in Feb 2024
Response from agm on Mar 21, 2024
Thanks for staying with us! We look forward to seeing you again in the future!

2/10 Terrible

Joseph, Fresno

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was undergoing major renovation. It was a major inconvenience. The rooms were dirty. The linens were dirty. Zero effort on the part of the staff to make the stay more enjoyable. Very unhappy.
Stayed 2 nights in Mar 2024
Response from agm on Mar 21, 2024
We are very sorry to hear that there were issues during your stay. Please know that we appreciate your feedback and it will be used to provide a better guest experience for future stays. Thank you and please take care.

4/10 Poor

Jonathan

Business traveler, Traveled with family
Disliked: Cleanliness, property conditions & facilities
I did not know there were under construction that would’ve been nice before I booked it.
Stayed 4 nights in Mar 2024
Response from agm on Mar 21, 2024
Thanks for staying with us! We look forward to seeing you again in the future!

4/10 Poor

Gregory

Traveled with group
Disliked: Cleanliness, property conditions & facilities
The rooms were nice. The Lobby and hallways were under construction. We wouldn't have booked had we known. The amenities not as listed, site needs up date. Not quite worth the cost, maybe when finished.
Stayed 4 nights in Mar 2024
Response from Hotel Scottsdale on Mar 17, 2024
We are very sorry to hear that there were issues during your stay Gregory. Please know that we appreciate your feedback and it will be used to provide a better guest experience for future stays.Thank you and please take care.

4/10 Poor

Shane

Stayed 1 night in Mar 2024
Response from Hotel Scottsdale on Mar 17, 2024
We are very sorry to hear that there were issues during your stay Shane. Please know that we appreciate your feedback and it will be used to provide a better guest experience for future stays.Thank you and please take care.

10/10 Excellent

Francine

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property is being renovated but it didn’t interfere with our stay. The clerk at check in was super friendly. The room was newly renovated and the beds and pillows were very comfortable. No complaints whatsoever!
Stayed 1 night in Mar 2024
Response from Hotel Scottsdale on Mar 17, 2024
Thank you for staying with us Francine!

4/10 Poor

Shannon

Traveled with family
Disliked: Property conditions & facilities
The hotel was under construction and felt like a construction zone. Should get it finished before renting rooms.
Stayed 2 nights in Mar 2024
Response from agm on Mar 21, 2024
Thanks for staying with us! We look forward to seeing you again in the future!

6/10 Okay

Ingrid

Traveled with group
Disliked: Amenities, property conditions & facilities
The best part of this property was the staff. Very helpful and apologetic for the mess because the place is being renovated. It was noisy because of the renovations. The room we stayed in needed new beds - beds were so soft that it was not uncomfortable to sleep. My roommate slept the sofa bed and again, the mattress was not comfortable. Pool was indoors. Would be nice to have an outside pool or even lounge area.
Stayed 1 night in Mar 2024
Response from Hotel Scottsdale on Mar 17, 2024
Thank you for staying with us Ingrid!

10/10 Excellent

Emma

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Under construction but still super nice staff and updated room!! Would stay again for the price!!
Stayed 1 night in Mar 2024
Response from Hotel Scottsdale on Mar 11, 2024
Thank you for staying with us Emma!

4/10 Poor

Raymond

Traveled with family
Disliked: Amenities, property conditions & facilities
If not for the location, I would not recommend this hotel at this time. Hotel is going through renovations, areas of the common area was not clean, staff seems a bit overwhelmed, house cleaning was below average.
Stayed 4 nights in Mar 2024
Response from Hotel Scottsdale on Mar 11, 2024
We are very sorry to hear that there were issues during your stay Raymond. Please know that we appreciate your feedback and it will be used to provide a better guest experience for future stays.Thank you and please take care.

8/10 Good

Miayona

Traveled with partner
Liked: Cleanliness
The property was under construction and was not aware of that when we did the booking however, the night staff was very kind and helpful and look forward to seeing the hotel when renovation is all done
Stayed 1 night in Mar 2024
Response from Hotel Scottsdale on Mar 11, 2024
Thank you for staying with us Miayona! We appreciate your feedback.

8/10 Good

Judy

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was doing major Reno’s but we had a quiet comfortable stay.
Stayed 2 nights in Mar 2024
Response from agm on Mar 9, 2024
Thank you for your feedback. We hope to see you again soon.

8/10 Good

Ellen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel undergoing renovations so no breakfast. Clean and comfortable.
Stayed 1 night in Mar 2024
Response from agm on Mar 9, 2024
Thanks for staying with us, Ellen! We hope you'll see us again when we can offer you an all around great experience, post-construction.

8/10 Good

Wilfrido

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Place was under renovation but still was a pleasant quiet stay
Stayed 1 night in Mar 2024
Response from agm on Mar 8, 2024
Thanks for staying with us! We look forward to seeing you again in the future!

6/10 Okay

Angie

Traveled with partner
Liked: Amenities
Ok.
Stayed 1 night in Mar 2024
Response from agm on Mar 9, 2024
Thanks for staying with us, Angie!

10/10 Excellent

Myron

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Although there is renovation happening at the hotel, services were very good
Stayed 1 night in Mar 2024
Response from agm on Mar 8, 2024
Thanks for staying with us! We look forward to seeing you again in the future!

10/10 Excellent

Daphnne

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Scottsdale on Mar 7, 2024
Thank you for staying with us Daphnne!

4/10 Poor

Christopher

Disliked: Property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Hotel Scottsdale on Mar 7, 2024
We are very sorry to hear that there were issues during your stay Christopher. Please know that we appreciate your feedback and it will be used to provide a better guest experience for future stays.Thank you and please take care.

4/10 Poor

Patricia, Sacramento

Traveled with group
Disliked: Cleanliness, property conditions & facilities
The hotel was under remodel. Dust everywhere, no thresholds completed in any room doors. No breakfasts were available as advertised. No lobby access other than check in. It’s one thing to say there may be remodeling happening but quite another story when you arrive and see that the remodel was extensive. The towels need to be upgraded. Ours were badly stained.
Stayed 3 nights in Feb 2024
Response from Hotel Scottsdale on Mar 7, 2024
We are very sorry to hear that there were issues during your stay Patricia. Please know that we appreciate your feedback and it will be used to provide a better guest experience for future stays. Thank you and please take care.

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean, quiet and felt safe. A lot of things to do around the area within walking distance.
Stayed 1 night in Mar 2024
Response from Hotel Scottsdale on Mar 7, 2024
Thank you for staying with us Joseph!

6/10 Okay

Tyler

Traveled with family
Disliked: Amenities, property conditions & facilities
Was very loud with construction going on. It also had no breakfast (and it said that it did)...it was really expensive considering it didn't have a lot of the features it promised. Very disappointed.
Stayed 1 night in Feb 2024
Response from Front Desk on Mar 2, 2024
We're sorry your stay didn't meet your expectations. We are undergoing renovations to improve our guests' experiences ; unfortunately at the time of your stay the fitness area was under construction, as well as the breakfast area. Upon completion we will return to our full breakfast. We hope you'll have a chance to see our full potential when all renovations are complete. Thank you for staying with us.

4/10 Poor

Trevor

Business traveler
Disliked: Cleanliness, property conditions & facilities
Property was under massive construction which was not advertised prior to arrival. There was no gym Or fitness center and the “included” breakfast was nearly non-existent.
Stayed 2 nights in Feb 2024
Response from Front Desk on Mar 2, 2024
We're sorry the property didn't meet your expectations. Unfortunately with the breakfast area under construction, we have temporarily reverted to a grab and go style breakfast. The fitness area is also under construction at the moment. Closures and scheduled renovation dates are listed under the "property details" section of the third party's website. We hope you'll give us a chance post construction, to see what we have to offer. Thanks for staying with us.

4/10 Poor

Daniel

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Really dirty. Shower is horrible and the breakfast shouldn't count as a breakfast.
Stayed 2 nights in Feb 2024
Response from Front Desk on Mar 2, 2024
We apologize for the condition of the property during your stay. As our breakfast area is being renovated, we have switched to the smaller grab and go style breakfast in the lobby, but plan on returning to the full breakfast once it's complete. We hope you'll have a chance to see our improvements once our dust has settled and all renovations are finished. We do want to thank you for staying with us.

8/10 Good

Timothy

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good hotel, still under some remodel but overall clean, quite, easy to park will stay again.
Stayed 1 night in Feb 2024
Response from Front Desk on Mar 2, 2024
Thanks for staying with us, Timothy! We hope to see you again in the future when all remodeling is complete!

8/10 Good

Joanna

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Rooms are spacious and clean, take advantage of low price points if you don’t mind construction going on in the building outside of your door. Will definitely recommend to people planning just for overnight stay. Great location, when they done with construction you will definitely have to pay double to stay there.
Stayed 1 night in Feb 2024
Response from Front Desk on Mar 2, 2024
Thanks for the review, Joanna! We hope to see you again, and thanks for staying with us!

2/10 Terrible

Muhammad

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Scottsdale on Feb 28, 2024
We are very sorry to hear that there were issues during your stay Muhammad. Please know that we appreciate your feedback and it will be used to provide a better guest experience for future stays.Thank you and please take care.

8/10 Good

Alisha

Liked: Cleanliness
They could stand to train for better, more attentive customer service. To continue typing, looking at your phone, talking amongst each other when a guest walks up to the desk is rude and inconsiderate of my time and choice to stay there vs. the Holiday Inn Express across the way.
Stayed 1 night in Feb 2024
Response from Hotel Scottsdale on Feb 28, 2024
Thank you for staying with us Alisha! We appreciate your feedback.

6/10 Okay

Adam

Stayed 1 night in Feb 2024
Response from agm on Mar 21, 2024
Thanks for staying with us! We look forward to seeing you again in the future!

10/10 Excellent

hector, reno

Traveled with partner
Liked: Amenities
Good service 👍
Stayed 1 night in Feb 2024
Response from Hotel Scottsdale on Feb 28, 2024
Thank you for staying with us Hector!

10/10 Excellent

Dontae

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Wouldn’t recommend the pictures are so catfish as the whole building is under construction
Stayed 1 night in Feb 2024
Response from Hotel Scottsdale on Feb 28, 2024
We are very sorry to hear that there were issues during your stay Dontae. Please know that we appreciate your feedback and it will be used to provide a better guest experience for future stays.Thank you and please take care.

10/10 Excellent

Jose

Stayed 2 nights in Feb 2024
Response from agm on Mar 21, 2024
Thanks for staying with us! We look forward to seeing you again in the future!

6/10 Okay

Kristine

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Property was under construction and we weren't told. Our a/c leaked and the breakfast left alot to be desired. Pillows were awful.
Stayed 2 nights in Feb 2024
Response from agm on Feb 25, 2024
We're sorry your stay wasn't as pleasant as it could've been. Construction dates are listed under the "property details" section of third party sites like Expedia. We will definitely take note of the pillow issue. Upon completion of the breakfast area construction, we will revert back to our full breakfast. We hope you'll have a chance to see us when all renovations are complete!

2/10 Terrible

Alejandro

Disliked: Cleanliness, property conditions & facilities
Horrible
Stayed 1 night in Feb 2024
Response from agm on Feb 25, 2024
We're sorry your stay wasn't great. We are undergoing renovations to improve our guests' experiences here. We hope you'll see us again when the renovations are all done and find it to be a huge improvement over your last stay!

8/10 Good

Robert, Chino Valley

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Under renovation. Looks great
Stayed 1 night in Feb 2024
Response from agm on Feb 25, 2024
Thanks for staying with us, Robert! We hope to see you again!

6/10 Okay

Jullian

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from agm on Feb 25, 2024
Thanks for staying with us!

2/10 Terrible

Michael

Disliked: Cleanliness, property conditions & facilities
Dirty and smells. Pics are very misleading.
Stayed 1 night in Feb 2024
Response from agm on Feb 25, 2024
We're sorry your stay wasn't great, and we apologize for the condition of our property at the moment. We hope to provide an improved guest experience when the project is complete, and hope you'll have the chance to see us when our transition is done.

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
Customer service was great!
Stayed 1 night in Feb 2024
Response from agm on Feb 25, 2024
Thanks for the kind words, Michael! Hope to see you again!

2/10 Terrible

Farris

Business traveler, Traveled with family
Disliked: Cleanliness
Complained about noise from 9-3am and it was not taking care off. Completely unacceptable and disappointing…. Also, hotel not in best condition as well as room
Stayed 1 night in Feb 2024
Response from agm on Feb 20, 2024
Thank you for your feedback. We apologized for the condition of our hotel. We are updating our hotel to improve guest stay.

10/10 Excellent

Lorene

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from agm on Feb 25, 2024
Thanks for staying with us, Lorene!

6/10 Okay

Cassie

Traveled with group
When first checking in, it looks like it’s being renovated? We weren’t told, but once checked in, we got into the elevator and there was painters tape on the ground keeping a rug down around a slab of wood in the elevator. Once in the room, it looks like it’s not quite complete with carpet cuts not sealed, dusty handles that looked like they were just installed, awkward lighting in the rooms, and no trash can in the bathroom. While mostly tidy and clean, it seemed like something wasn’t quite right.
Stayed 1 night in Feb 2024
Response from agm on Feb 25, 2024
Thanks for staying with us, Cassie. We are still putting the finishing touches on everything, we apologize for the condition of the property.

10/10 Excellent

Kevin

Liked: Cleanliness, amenities, property conditions & facilities
It is a great property in a wonderful area. The plus is that the property is currently doing remodeling.. My beautiful room had recently been remodeled. 50/10 Stars.
Stayed 1 night in Feb 2024
Response from agm on Feb 25, 2024
Thanks for staying with us, Kevin! Hope to see you again!

6/10 Okay

Lanina

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Property undergoing reservations so room smelled like paint the whole night. Sheets were stained.
Stayed 1 night in Feb 2024
Response from Hotel Scottsdale on Feb 28, 2024
We are very sorry to hear that there were issues during your stay Lanina. Please know that we appreciate your feedback and it will be used to provide a better guest experience for future stays.Thank you and please take care.