Ratings based on 623 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good Value next to Airport

Posted Jul 25, 2015
Pros: Good Breakfast. Comfortable beds. Good TV. Pool was small but clean.
Cons: Floors are noisy so you hear every footstep above you. Bumpy concrete entrance is rough on the luggage.
I thought that is hotel would be good for a quick arrival at the airport the next morning. However I found out that the car rental return is 20 minutes further away on the other side of the airport. If you are returning a car, leave at least 30 minutes earlier than you think is neccessary. This hotel was an excellence value for a good nights sleep and good breakfast.
Comment from Hotel Management
Jul 29, 2015 by Hotel Management , Hotel Management
Dear makeittogo , Thank you for reviewing our hotel. We are glad you had a good nights sleep and enjoyed breakfast during your stay. We appreciate the feedback and your business. We hope you stay with us again in the future. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Nearby Airport and restaurants

Posted Jul 21, 2015
Pros: Location
Cons: Room condition & maintenance, and cleaner service
Location: We went to see my brother's 2 month baby
The reception was very good. However we could only be in our allocated room for 2 nights because of water leak from our bathroom shower in room below us so we had to move to the room next to us. This room the air-conditioner was noisy and not working properly. After reporting the problem next day we were told it will be replaced with another one. It was okay since we were going our for the whole day. After we came back later at night the air conditioner was replaced and working very well. However we noticed our room was not cleaned and since we were tired we did not report the matter. Overall a decent hotel for the price we paid.
Comment from Hotel Management
Jul 29, 2015 by Hotel Management , Hotel Management
Dear KP, Thank you for reaching out and writing your review. We are sorry you were not satisfied with your accommodations. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Country Inns and Suites By Carlson standards. We are glad we were able to fix the air conditioning issue and again we apologize. Thank you for your business and we hope you stay with us again in the future. Sincerely, Hotel Management
5 out of 5
Recommended
for Families
by A verified traveler from Flagstaff

Good Stay!

Posted Jun 22, 2015
Pros: The rooms were comfy and breakfast was good.
Cons: If there could be towel hangers, extra toilet paper in bathrooms, we ran out.
Location: Easy access to St. Luke's Medical, ASU, Casino's, Fiesta Mall.
Overall the accommodations were excellent at the hotel. Its just the street noise was terrible. The breakfast was great, very friendly staff. and the rooms were nice.
Comment from Hotel Management
Jun 30, 2015 by Hotel Management, Hotel Management
Dear Cris, Thank you for telling us about your visit with us. We are so glad you enjoyed the accommodations that we provided. We are glad you enjoyed the breakfast, staff, and the rooms. Thank you so much for this feedback. We hope you will stay with us again in the future. Sincerely, Country Inn & Suites Phoenix Airport at Tempe
4 out of 5
Recommended
for Everyone
by A verified traveler from Tucson, AZ

Very comfortable hotel and just the right size.

Posted Jun 15, 2015
Pros: The proximity to various areas in town, the hot breakfast, the late availability of access to the pool, and the amenities.
Cons: There are lights in the parking lot, but they never appeared to be on. Even late in the night the parking lot was really dark and a little creepy.
Location: Papago Park is just down the street, and perfect for a picnic or to let your kids enjoy the large play area. The marina is also right down the street
The hotel was located reasonably close to various areas in town, which made it so convenient. The availability of the pool until midnight and having a hot breakfast in the morning added to the comfort we felt in this cozy hotel. The only drawback would have to be the fairly dark parking lot, which made us a little uneasy when we returned from dinner that night. Otherwise, I will definitely recommend this hotel to others. Thank you!
Comment from Hotel Management
Jun 22, 2015 by Hotel Management, Hotel Management
Dear Guest, Thank you for telling us about your visit with us. We are so glad you enjoyed the hotel. We appreciate your valued feedback. Thank you for telling us your concerns about the hotel parking lot. We are very sorry for any inconvenience that you were caused. We will use this feedback to make the necessary changes to the hotel to make it better for you, and future guests to the hotel. Thank you for your time. We hope to see you again in the future. Sincerely, Country Inn & Suites Phoenix Airport at Tempe
5 out of 5
Recommended
for Everyone
by A verified traveler from CA, CA

Excellent breakfast and pristine pool.

Posted Jun 10, 2015
Great experience at this hotel. Staff was friendly and breakfast was great.
Comment from Hotel Management
Jun 22, 2015 by Hotel Management, Hotel Management
Dear Guest, Thank you for telling us about your visit with us. We are glad you liked the staff, as well as the breakfast service. We will pass this feedback on to our hotel staff. Thank you for your time. We hope to see you again in the future. Sincerely, Country Inn & Suites Phoenix Airport at Tempe
5 out of 5
Recommended
for Everyone
by A verified traveler from iowa

Clean quiet hotel

Posted May 24, 2015
Nicer than most country inn and suites. Good breakfast. Shuttle to airport and anywhere within 5 miles of hotel was great. Staff was friendly and accommodating. Nice pool. Would definitely stay here again.
Comment from Hotel Management
Jun 1, 2015 by Hotel Management , Hotel Management
Dear Guest, Thank you for your review. We are so glad you enjoyed the amenities that the hotel has to offer. We will pass this wonderful feedback on to our hotel staff. Thank you for your time. We hope to see you again in the future. Sincerely, Country Inn & Suites Phoenix Airport at Tempe
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable. Would stay again

Posted May 19, 2015
Pros: 5/16/15 The young man working in the breakfast area was doing an exceptional job! Sorry that I didn't catch his name!
Decent room for the price. It was comfortable, the staff was friendly.
Comment from Hotel Management
Jun 1, 2015 by Hotel Management, Hotel Management
Dear Guest, Thank you for telling us about your stay. Thank you for your comments. We are so glad that you found the hotel to be comfortable. Thank you for your time. We hope to see you again soon. Sincerely, Country Inn & Suites Phoenix Airport at Tempe
4 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Posted May 18, 2015
Pros: Nice and clean and friendly staff
Cons: Road traffic makes it hard to exit the garage and the beds were a little to firm.
Location: Location was ok with the exception of the strip club across the street.
The hotel was nice and convenient, the rooms were clean, the staff was nice and friendly and the price was just right.
Comment from Hotel Management
Jun 1, 2015 by Hotel Management, Hotel Management
Dear NJ, Thank you for telling us about your visit with us. We are glad you found the rooms to be clean. We are glad you enjoyed the hotel staff. We will pass this feedback on to our hotel staff. Thank you for staying with us. We hope that you will come back again soon. Sincerely, Country Inn & Suites Phoenix Airport at Tempe
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 18, 2015
Wonderful staff. They also offer a shuttle service. Very helpful
Comment from Hotel Management
Jun 1, 2015 by Hotel Management, Hotel Management
Dear Guest, Thank you for telling us about your visit with us. We are glad you enjoyed the hotel staff, as well as the shuttle service. Thank you for your feedback. We will pass this feedback on to our staff. Thank you for your time. We hope to see you again in the future. Sincerely, Country Inn & Suites Phoenix Airport at Tempe
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel, comfortable stay

Posted May 12, 2015
Pros: The location was great
Cons: Need's a better breakfast
Location: Close to freeway and malls
I was pleased with the cleanliness of the room and the staff had great customer service and was friendly.
Comment from Hotel Management
May 18, 2015 by Hotel Management , Hotel Management
Dear Guest, Thank you for telling us about your stay with us. We are glad that you were happy with the cleanliness of your room, and the great customer service that you received. Thank you for your feedback. We hope to see you again in the future. Sincerely, Country Inn & Suites Phoenix Airport at Tempe