Ratings based on 538 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Tn

Convenient to airport.

Posted Jan 28, 2015
Nice clean hotel. Met with coffee. Cookies and popcorn. Very friendly staff.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 17, 2015
We will stay here again- the biggest plus is the heated outdoor pool!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Dettingen

Nettes Hotel in Flughafennähe

Posted Jan 15, 2015
Pros: Flughafennähe
Location: 5 min. von der "Oldtown" Scottsdale sowie einer grossen Shopping-Mall entfernt
Wir haben nur eine Nacht vor unserem Weiterflug in diesem Hotel verbracht. Für einen Kurzaufenthalt ganz nett - Umgebung allerdings ziemlich laut (Strasse / Fluglärm). Zimmer sind sauber, Frühstück gut, Personal sehr hilfsbereit. Kostenloser Transport zum Flughafen morgens schon ab 6.00 Uhr.
3 out of 5
by A verified traveler

Location close to freeway access.

Posted Jan 3, 2015
Pros: Hot tub/pool heated in wintertime. Though jets didn't work in hot tub.
Cons: I didn't care for the heavy comforter on the bed. Plus, these types of comforters are usually rarely washed according to what I've heard.
I liked the location of the hotel, close to the freeway, but not too loud. I mostly liked the hotel, including that it was non-smoking and had an outdoor heated pool/hot tub during winter, which was open. The work out facilities were old and didn't work well. The reason why I wouldn't stay again was because the comforter used was very bulky and didn't allow for a comfortable sleep.
Comment from Hotel Management
Jan 12, 2015 by Country Inn Phoenix Tempe, Hotel Management
Dear Guest, Thank you for telling us about your stay with us. Thank you for choosing us for your hotel needs. We are so glad that you enjoyed the heated pool and spa. We are very sorry that you were not satisfied with the work out facilities, as well as the comforter in your room. Thank you for bringing these things to our attention. We value all guest feedback it allows us to make the necessary changes to the hotel to make it better for you, and future guests to the hotel. Thank you for your time. Sincerely, Country Inn & Suites Phoenix Airport at Tempe
2 out of 5
by A verified travelerfrom Idaho

Not a typical Country Inn and Suites

Posted Jan 3, 2015
We stay in these when we can and this one was not up to par. Very noisy from traffic and the house cleaning staff. They also would not give me the club Carlson points because I booked on Expedia???
Comment from Hotel Management
Jan 7, 2015 by Management, Hotel Management
Thank you for taking the time to give us your thoughts on your recent stay. On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at our hotel. I have addressed the situation with our housekeeping manager to make sure the staff isn't disturbing our guests in the morning. I assure you we are working diligently to ensure a similar situation does not occur again in the future. Also, I apologize for the inconvenience with your Club Carlson Gold points. Due to corporate policy, when you make a reservation through a 3rd party you are unable to earn Gold points for the stay. Thank you very much for spending the time to respond with your comments and helping us to improve our business. We look forward to your next stay with us to regain your trust at The Country Inn & Suites by Carlson – – Phoenix Airport @ Tempe.
3 out of 5
by A verified travelerfrom Arizona

nice staff but...

Posted Dec 31, 2014
Pros: staff was very nice.
Cons: bed some decent bedding! always ask for an inside room, away from the noise of the street.
Location: location was not ideal. Difficult to get in and out of the parking lot.
We loved the friendliness of the staff. The room was clean, but...getting an end unit next to the street made for a noisy night. When asked for another king room, there were none available. The bedding was so incredibly heavy that it felt like sleeping under logs. I don't think I will return to this hotel. This time of the year, there were so many other nicer hotels at very cheap prices!
Comment from Hotel Management
Jan 6, 2015 by Country Inn Phoenix Tempe, Hotel Management
Dear Barbara, Thank you for telling us about your stay with us. We are so happy that you stayed with us. We are glad that you enjoyed the staff. Thank you for telling us your concerns about the noise level in the hotel, as well the bedding in your room. We are very sorry that you were not satisfied. We use guest feedback to make the necessary changes to the hotel to make the necessary changes to the hotel to make it better for you, and future guests to the hotel. Thank you for your time. We hope to see you again soon. Sincerely, Country Inn & Suites Phoenix Airport at Tempe
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Raleigh, NC

Posted Dec 25, 2014
Was especially pleased that they offered local shuttle service. When they had already booked the shuttle they called a taxi for me and then paid for it.
Comment from Hotel Management
Dec 30, 2014 by Country Inn Phoenix Tempe, Hotel Management
Dear Jen, Thank you for telling us about your visit with us. We are so glad that you enjoyed the shuttle service. We are glad that we could accommodate you when the shuttle was not available. Thank you so much for staying with us. We hope that you will stay with us again in the future. Sincerely, Country Inn & Suites Phoenix Tempe
1 out of 5
by A verified traveler

No bargain across from a strip club. Noisy.

Posted Dec 22, 2014
Awful no shuttle at night to the airport. No breakfast because early flight. Staff. Not helpful blammed everything on expedia they couldn't even give directions to the airport. Noise all night from the busy street and the strip club car alarms. Noisy racing cars needs better windows to block out all the noise.
Comment from Hotel Management
Jan 7, 2015 by Management, Hotel Management
Thank you for taking the time to give us your feedback on your recent stay. On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at our hotel with the shuttle. I have addressed the situation with our front office manager to make sure we are providing quality customer service and meeting our guests expectations. Our shuttle service runs from 6am-11pm , seven days a week. I assure you we are working diligently to ensure a similar situation does not occur again in the future. Thank you very much for spending the time to respond with your comments and helping us to improve our business. We look forward to your next stay with us to regain your trust at The Country Inn & Suites by Carlson – – Phoenix Airport @ Tempe.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom SA Texas

ASU

Posted Dec 15, 2014
Pros: location
Cons: more choices at breakfast
Location: ASU soccer
we visited to take my daughter to an ID camp at ASU hotel was the perfect location. very nice staff and rooms
Comment from Hotel Management
Dec 30, 2014 by Country Inn Phoenix Tempe, Hotel Management
Dear Ronnie, Thank you for telling us about your stay. We are so glad that you and your family stayed with us while you visited the ASU campus. We are so glad that we could accommodate you. We will pass your wonderful feedback on to our hotel staff. We hope that you will stay with us again soon. Sincerely, Country Inn & Suites Phoenix Airport at Tempe
4 out of 5
Recommended
for Everyone
by A verified traveler

Freeway and Scottsdale Blvd both very close

Posted Dec 13, 2014
Pros: Good breakfast, rather small space for tables. Fresh cookies and popcorn for snacking.
Location: Very close to ASU, so would be suitable for college events.
This hotel had nice rooms, but there are not suites in the conventional sense (no kitchenette). Was placed in a room overlooking Scottsdale Blvd that was noisy and faced a strip club. Was switched to another room, this one was quiet and comfortable. Staff seemed a little inexperienced and out of their element handling even simple requests, such as restaurant recommendations.
Comment from Hotel Management
Dec 15, 2014 by Country Inn Phoenix Tempe, Hotel Management
Dear Guest, Thank you for telling us about your visit with us. We are very sorry that you did not enjoy the suite you stayed. We are glad that we could help make this visit better for you. Thank you for also telling us your thoughts about the staff. We are sorry for the inconvenience. We will use this feedback to make the necessary changes to the hotel to make it better for you, and future guests. Thank you for staying with us. We hope to see you again in the future. Sincerely, Country Inn & Suites Phoenix Airport at Tempe