Ratings based on 952 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom F Montana

Family atmosphere

Posted Apr 17, 2015
Was very quiet, and had a warm family atmosphere. Breakfast in the morning was awesome! Clean rooms, and great at a great price.
Comment from Hotel Management
Apr 20, 2015 by Hotel Management, Hotel Management
Dear F Montana, Thank you for telling us about your visit with us.. We are so glad you enjoyed the hotel's atmosphere. We will pass this wonderful feedback on to our hotel staff. They always enjoy hearing good things about their service. Thank you for staying with us. We hope to see you again in the future. Sincerely, Country Inn & Suites Scottsdale
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Seattle

Good hotel near shopping and restaurants

Posted Apr 16, 2015
Convenient location to surrounding shopping and food. Staff was nice, we were able to check in early. Breakfast wasn't the best, but with Mimi's Cafe right next door, there were no complaints!
Comment from Hotel Management
Apr 20, 2015 by Hotel Management, Hotel Management
Dear Guest, Thank you for telling us about your visit with us. We are so glad that you chose our hotel for your hotel needs. We are glad you found the hotel to be convenient. Thank you for telling us your concerns about the breakfast. We are sorry for any inconvenience that you were caused. We will use this feedback in efforts to make that service better. Thank you for your time. We hope to see you again in the future. Sincerely, Country Inn & Suites Scottsdale
4 out of 5
Recommended
for Families
by A verified traveler

Posted Apr 11, 2015
Good quiet location close to stores. Nice and comfortable room and good service.
Comment from Hotel Management
Apr 13, 2015 by Hotel Management, Hotel Management
Dear Guest, Thank you for telling us about your stay with us. We are so glad you chose us for your hotel needs. We are glad you enjoyed the hotel location as well as the staff. Thank you for your thoughts. We hope you may chose us again. Thank you so much for your time. We hope that you will consider us again in the future. Sincerely, Country Inn & Suites Scottsdale
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Denver

Convenient Location

Posted Apr 8, 2015
My only complaint was a problem with ants in the nightstand by the bed and the last night of our stay actually some in the bed.
Comment from Hotel Management
Apr 13, 2015 by Hotel Management , Hotel Management
Dear Guest, Thank you for your feedback about the hotel. We are very sorry for the issue that you incurred. We will pass this feedback on to our hotel staff. We are very sorry for the inconvenience. We will attend to this issue right away. Thank you for staying with us. We hope that you will choose us again in the future. Sincerely, Country Inn & Suites Scottsdale
2 out of 5
by A verified traveler

Adequate at best.

Posted Apr 7, 2015
Stayed during a busy time, when rates were high. The room was definitely NOT worth it. This hotel is tired, in need of renovation, and is adequate at best.
Comment from Hotel Management
Apr 10, 2015 by General Manager, Hotel Management
Thank you for taking the time to give us your honest feedback. On behalf of our entire staff at Country Inn & Suites we apologize for the concerns you shared about your experience at our hotel. I understand your thoughts about the condition of the guest room on your most recent stay with us. We are in the process of preparing some major improvements this year that are going to greatly improve our property. In the meantime, we are competitively priced in the market and try to make up the difference in the service that we provide our guests. Thank you very much for spending the time to respond with your comments and helping us to improve our business.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nicer than expected

Posted Apr 3, 2015
Pros: Clean and comfortable
I wasn't expecting much for the rate. This isn't the Ritz but its not a bargain motel either. Room was clean but did have a slight smoke smell (non-smoking room). There was no torn wallpaper, frayed carpet or typical signs of a neglected hotel. There was a microwave and mini-fridge. Bed was comfortable and the a/c worked well. Shower and bathroom was clean. Shower warmed up quickly and there were no flow or drainage issures. Coffee maker worked, styrofoam and plastic cups provided. Pool and hot tub were adequate. Breakfast wasn't bad either. Assorted breads and pastries, and waffles, oatmeal, cold cereal and some fresh fruit was provided. Overall I was satisfied. You get what you pay for and I was happy with the room. It was quiet and comfortable. We came for Spring Training and this hotel was just a place spend the night. Only complaint is there is only one ice maker per floor, and as luck would have it, it was on the opposite side from our room.
Comment from Hotel Management
Apr 6, 2015 by Hotel Management, Hotel Management
Dear Guest, Thank you for telling us about your visit. We are so glad you enjoyed what the hotel has to offer. Thank you for all of your comments and concerns about the hotel. Thank you for your concerns about the need for an ice machine on all floors. We will pass this feedback on to our hotel staff. Thank you so much for your stay. We hope to see you again in the future. Sincerely, Country Inn & Suites Scottsdale
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Denver

Posted Mar 26, 2015
I liked the pool area; the pool was warm, plenty of places to sit and relax, towels and a bathroom in the same area.I also enjoyed the breakfast offered by the hotel. Lot of variety, more the your typical free hotel breakfast.
Comment from Hotel Management
Mar 30, 2015 by Hotel Management, Hotel Management
Dear D, Thank you for telling us about your visit with us. We are so glad that you stayed with us. We are so glad you enjoyed the pool area, as well as the breakfast service. We value all guest feedback, it allows us to make changes to the hotel to make it better. Thank you so much for your time. We hope to see you again in the future. Sincerely, Country Inn & Suites Scottsdale
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Shoreview, MN

Visiting Relatives in AZ

Posted Mar 22, 2015
Pros: Breakfast
Great - easy on and off the freeway - 101 loop. Great breakfast. Great Bed.
Comment from Hotel Management
Mar 30, 2015 by Hotel Management, Hotel Management
Dear Scott, Thank you for telling us about your visit with us. We are so glad you chose our hotel for your hotel needs. We are glad you enjoyed the breakfast, and the bed. We appreciate your comments. We will pass these wonderful comments on to our hotel staff. They always enjoy hearing good things about their service. Thank you for your time. We hope that you will come see us again in the future. Sincerely, Country Inn & Suites Scottsdale
2 out of 5
by A verified travelerfrom Southern CA

Tired Hotel

Posted Mar 19, 2015
Pros: Nothing
Cons: Renovate the rooms.
For the price very disappointed. Noisy AC kept me up all night. Convenient location but won't stay here again.
Comment from Hotel Management
Mar 23, 2015 by General Manager, Hotel Management
Thank you for taking the time to give us your feedback. On behalf of our entire staff at Country Inn & Suites we apologize for the concerns you shared about your experience at our hotel. I understand your thoughts about the condition of the guest room on your most recent stay with us. We are in the process of preparing some major improvements that are going to greatly improve our property. In the meantime, we are competitively priced in the market and try to make up the difference in the service that we provide our guests. Thank you very much for spending the time to respond with your comments and helping us to improve our business. We look forward to your next stay with us to regain your trust at The Country Inn & Suites by Carlson – Scottsdale
3 out of 5
Recommended
for Everyone
by A verified traveler

Okay Stay

Posted Mar 18, 2015
Pros: Location
Cons: Cleaning of the pool area
Location: Spring Training Baseball was close by
The location was great for the events that we attended in the area. The hotel was showing age.
Comment from Hotel Management
Mar 23, 2015 by Hotel Management, Hotel Management
Dear Coach Mike, Thank you for telling us about your visit with us. We are so glad that you chose our hotel for your hotel needs. Thank you for telling us your concerns about the pool area. We will be sure to pass that on to our hotel cleaning staff. Thank you for your time. We hope to see you again in the future. Sincerely, Country Inn & Suites Scottsdale