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Reviews of Courtyard by Marriott Phoenix Airport

3 out of 5
Courtyard by Marriott Phoenix Airport
2621 S 47th St, Phoenix, AZ

Reviews

8.4

Very Good

Rating 10 - Excellent. 396 out of 816 reviews" "
Rating 8 - Good. 250 out of 816 reviews" "
Rating 6 - Okay. 101 out of 816 reviews" "
Rating 4 - Poor. 34 out of 816 reviews" "
Rating 2 - Terrible. 35 out of 816 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Ken

Stayed 1 night in Mar 2024

8/10 Good

Eileen, Sacramento

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn’t like the fact that after we took the wrong shuttle (Marriott Bonvoy) from the airport to the wrong hotel and called Courtyard Marriott to ask them to come and pick us up, they refused. Luckily (Marriott Bonvoy) came back and picked us up and brought us to Courtyard by Marriott. It was 1:00am in the morning. But both shuttles run 24 hours. Thank God.
Stayed 1 night in Mar 2024
Response from Judy on Mar 22, 2024
Please accept our apologies for the confusion with the van. We are happy it was resolved and thank you for bringing this to our attention.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Cc
Stayed 1 night in Mar 2024
Response from Judy on Mar 22, 2024
We appreciate your feedback on social media and hope we will see you again.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
The property is in great shape, friendly fast check in.
Stayed 1 night in Mar 2024
Response from Judy on Mar 22, 2024
We are delighted your stay was exceptional and thank you for your review. Safe travels.

2/10 Terrible

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paid for and booked a king…got two queens, not the “biggest deal” but disappointing none the less.
Stayed 1 night in Mar 2024
Response from Judy on Mar 14, 2024
We can understand your disappointment in not getting the King room you requested and apologize for not being able to provide it for this visit. Please give us another opportunity to WOW you on another visit to our city.

10/10 Excellent

Sara

Stayed 1 night in Mar 2024
Response from Judy on Mar 26, 2024
We appreciate your business and thank you for your review. I invite you to return on a future visit to our city.

6/10 Okay

Brad

Stayed 1 night in Mar 2024
Response from Judy on Mar 5, 2024
Thank you for being our guest and also for sharing your experience with others. We hope to see you again.

8/10 Good

Joni

Stayed 2 nights in Feb 2024
Response from Judy on Mar 22, 2024
We value your business and thank you for your feedback. Safe travels.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport.
Stayed 1 night in Feb 2024
Response from Judy on Mar 5, 2024
We are delighted your stay was exceptional and hope to see you again whenever your travels bring you back to Phoenix.

6/10 Okay

Valda

Stayed 1 night in Feb 2024
Response from Judy on Mar 22, 2024
Thank you for being our guest and for sharing your experience on social media. We hope you will give us another opportunity to WOW you on another visit to our city.

10/10 Excellent

Del

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Judy on Feb 5, 2024
We all thank you for being our guest and for telling other travelers about your exceptional stay. Safe travels.

10/10 Excellent

BALAMURUGAN

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 2 nights in Dec 2023
Response from Judy on Jan 24, 2024
We are happy your stay was a good one and hope you will return to stay again whenever your travels bring you back to our city.

6/10 Okay

Sherri

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Judy on Jan 23, 2024
Thank you for being our guest and for telling other travelers about your stay.

6/10 Okay

Ram

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Judy on Jan 23, 2024
We are pleased you chose our hotel for your visit to Phoenix and hope you will return.

6/10 Okay

Rita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything. The only thing I didn’t like is the advertised they had a restaurant and it was clised during our stay due to holiday. I wiahvwe had known in advance. Everything else was great.
Stayed 4 nights in Dec 2023
Response from Judy on Jan 22, 2024
Thank you for your review and your feedback so we can make improvements. We appreciate your business.

10/10 Excellent

Davita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Judy on Jan 23, 2024
Thank you for being our guest and also for sharing your experience with other travelers.

10/10 Excellent

karolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice, clean with an airport shuttle.
Stayed 2 nights in Jan 2024
Response from Judy on Jan 22, 2024
We love knowing our guests have had a great stay and invite you to return whenever your travels bring you back to our city.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and spacious room
Stayed 1 night in Jan 2024
Response from Judy on Jan 22, 2024
Thank you for being our guest and also for sharing your memorable experience with other travelers.

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Judy on Jan 15, 2024
We are delighted you enjoyed your stay and thank you for your review.

10/10 Excellent

Randall

Stayed 1 night in Jan 2024
Response from Judy on Jan 15, 2024
Thank you for being our guest and for sharing your experience with other travelers.

8/10 Good

Judy

Stayed 1 night in Jan 2024
Response from Judy on Jan 11, 2024
Thank you for being our guest and for sharing your stay with other travelers. We hope to see you again.

8/10 Good

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Judy on Jan 9, 2024
Thank you for telling us about your stay. We hope to see you again.

10/10 Excellent

Bruce

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Judy on Jan 9, 2024
Thank you for your review and also for choosing our hotel for your visit to Phoenix. Safe travels.

10/10 Excellent

Mufutau

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Judy on Jan 9, 2024
We love knowing our guests have had an exceptional stay and thank you for your review. Safe travels.

10/10 Excellent

Margot

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Judy on Jan 9, 2024
Thank you for being our guest and for telling others about your great stay.

10/10 Excellent

Ashlee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly. The shuttle service was timely and easy to use. When you arrive you call from the airport after retrieving your luggage. It was a short 15 minute wait after that. The restaurant inside the inn was very quaint. I had just a burger and fries. It was well made but overpriced in my opinion. I ate elsewhere the remainder of my visit. Note, the free coffee is the stuff they leave in your room. Not the coffee at the entrance restaurant area. The jacuzzi was divine after hiking all day. They do provide towels but they are self serve in a hut by the pool. There is also a wonderful fire pit next to the pool! A very splendid little inn.
Stayed 4 nights in Dec 2023
Response from Judy on Feb 1, 2024
We value your feedback and thank you for being our guest. We are happy your stay was comfortable, and thankful you could appreciate our pool, spa and patio. Safe travels.

10/10 Excellent

Amber

Traveled with family
Stayed 1 night in Dec 2023
Response from Judy on Jan 5, 2024
We appreciate your business and thank you for your review. Safe travels.

8/10 Good

Hitomi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for one night.
Airport shuttle bus service is good! The location was so so, but easy to get Uber. Level of noise was average. Bed was comfortable.
Stayed 1 night in Dec 2023
Response from Judy on Jan 1, 2024
We are delighted your stay was a good one and the shuttle service was exceptional for your trip to the airport. Safe travels and please stay with us again.

8/10 Good

Melinda

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Judy on Feb 1, 2024
Thank you for being our guest and for taking the time to share your experience on social media.

8/10 Good

Martha

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Oct 2023
Response from Judy on Dec 30, 2023
Thank you for staying with us and for sharing your comfortable stay with other travelers. Safe travels.

10/10 Excellent

celso

Easy accessible, looks like the carpet is new, clean room. Prize is very reasonable
Stayed 1 night in Dec 2023
Response from Judy on Dec 29, 2023
Thank you for being our guest. We recently completed a full update at the hotel and are pleased with the results. I love having a new hotel again. Safe travels.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice to have restaurant in hotel. Although it was very casual. Wine was very pricey $14.50 per glass. One appetizer and one grilled cheese sandwich. 2 wines bill was $69 plus tip.
Stayed 1 night in Dec 2023
Response from Judy on Dec 29, 2023
Thank you for staying with us and for sharing your experience with other travelers.

6/10 Okay

Craig

Liked: Cleanliness
The building looks run down outside. Inside the elevator looks old and worn out. I thought all Marriott hotels included a complimentary breakfast and this one did not (my fault for not verifying before booking my stay). We bought a bagel and muffin and the total was $15.
Stayed 1 night in Dec 2023
Response from Judy on Dec 20, 2023
Thank you for being our guest and for sharing your experience. We recently completed an update and now can focus on the other parts of the hotel that need updating. Thank you for your feedback.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Nice place
I had no real issues - everything was good. The bar/restaurant was more like an airport cafe. Ice machines on all floors weren’t working.
Stayed 1 night in Dec 2023
Response from Judy on Dec 20, 2023
Thank you for being our guest and also for taking your time to give us feedback. We hope to see you again soon!

6/10 Okay

June

Disliked: Property conditions & facilities
The staff are super nice. But things like the fitness center have no locks so it can feel unsafe. Also some wall outlets that def need to be plastered over versus wires hanging out lol. Weird room confirmation for my room at least b But STAFF ARE NICE!!
Stayed 1 night in Dec 2023
Response from Judy on Dec 20, 2023
We are delighted you enjoyed the great service delivered by our team. We recently completed a full update and are now finding additional things to take care of in some of the rooms. We appreciate your feedback and hope you will return.

10/10 Excellent

Roswitha

Stayed 1 night in Nov 2023
Response from Judy on Dec 20, 2023
We are happy you had a great stay and thank you for your review. Safe travels.

10/10 Excellent

Katherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Judy on Nov 25, 2023
We are delighted you enjoyed your stay and hope to be your first choice in hotels for your return visits to our city.

8/10 Good

Michael

Liked: Cleanliness
Stayed 3 nights in Oct 2023
Response from Judy on Nov 25, 2023
Thank you for being our guest and for sharing your experience with others. Safe travels.

10/10 Excellent

Shaun

Stayed 1 night in Nov 2023
Response from Judy on Dec 20, 2023
Thank you for being our guest and for your review. Safe travels.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful time and helpful staff when I needed help
Stayed 3 nights in Nov 2023
Response from Judy on Nov 15, 2023
Thank you for staying with us and for sharing your exceptional stay with other travelers. We hope to remain at the top of your list of favorite hotels.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Judy on Nov 15, 2023
Thank you for your business and your review. We hope to see you again soon.

10/10 Excellent

Kimberly r

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Judy on Nov 9, 2023
We are happy your stay was exceptional and hope to remain at the top of your list of favorite hotels.

10/10 Excellent

Jacquelyn

Liked: Cleanliness, staff & service, property conditions & facilities
The person who checked mr in very late on Friday October 27th was so quick, efficient and kind. She even made sure I had a tub in my room. I was exhausted and she made such a difference! Excellent customer service!
Stayed 2 nights in Oct 2023
Response from Judy on Nov 9, 2023
We are happy to hear our team delivered exceptional service. Thank you for sharing it with other travelers.

6/10 Okay

Richard

Stayed 1 night in Oct 2023
Response from Judy on Nov 9, 2023
We appreciate your business and thank you for your review.

6/10 Okay

Amanda

Ants in the bathroom and no soap in the shower. Rest of the property nice and clean
Stayed 1 night in Oct 2023
Response from Judy on Oct 31, 2023
Thank you for being our guest and for letting us know about your stay. We are happy the property was clean. Thank you for your feedback so we can make immediate changes.

6/10 Okay

Adeline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good before catching a flight
OK for one night before catching a flight. The area is very corporate with nothing within walking distance so you're stuck & have to eat at the hotel or at teh Hilton next door. Food prices are quite high and they don't take cash. The pool is nice and I spent most of my time there. The jacuzzi is pathetic though with hardly any bubbles. My room was clean but looked out to the car park and had no chairs for the balcony, I guess because it was the cheapest. Very convenient shuttle to the airport.
Stayed 1 night in Oct 2023
Response from Judy on Oct 31, 2023
Thank you for staying with us and for sharing your experience with other travelers. We are pleased your stay was clean and comfortable and thank you for the feedback.

10/10 Excellent

Phyllis

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Judy on Oct 29, 2023
We appreciate your staying with us and thank you for your review. We hope to see you again and again whenever your travels bring you back to our city.

10/10 Excellent

Christopher, Parrish

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some of the renovations where not done well in the bathroom. There was a gap in between the new shower doors that leaked water all over the floor.
Stayed 1 night in Oct 2023
Response from Judy on Oct 20, 2023
Thank you for being our guest and for sharing your feedback so we can make changes. I will have our team check all of the showers to determine if they have been installed correctly. Safe travels.

10/10 Excellent

Cono

Traveled with partner
Very nice place
Stayed 1 night in Oct 2023
Response from Judy on Oct 15, 2023
Thank you for your business and your review. We hope to see you again soon! Safe travels.

10/10 Excellent

Russlyn, Tucson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Judy on Oct 10, 2023
We are happy you enjoyed your visit to our newly redecorated hotel. Thank you for your feedback and your business.