Ratings based on 141 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Tucson, AZ

Big Clean Rooms but staff and amenities lacking

Posted Aug 18, 2014
Of utmost importance is hotel cleanliness and in that respect this hotel delivered. It is a good location as well especially if ASU is your destination. Our room was not ready one hour after designated time for check in so we had to change our plans to return later in the afternoon. Parking is $8.00 (which they comped because the room was not ready) but what they didn't tell us is that there isn't enough parking on site. When we went back in, another guest told us there is an adjacent parking garage that the hotel will reimburse (another $8.00) after you park and pay. A simple explanation would have been sufficient. When I inquired about the check out time, the front desk clerk rudely told me, "there is absolutely no late check out, we have "others" (I won't put what she said here because it was a little offensive) coming in the entire hotel tomorrow -- and I hadn't even asked about a late check in!. They also don't supply lotion which is generally supplied and for a short stay I don't bring with me. Phoenix is very hot and there was a large container of ice water in the lobby for guests; however, the container remained empty of water all afternoon even after we inquired. Just one of those little things that could have improved the stay greatly.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel

Posted Jul 2, 2014
Pros: Convienient location for our event. Had all the amenities needed for an enjoyable stay.
Cons: Could have used a refrigerator and microwave at times. Might think of putting one in every room.
All employees were friendly and helpful. They went out of their way to help make our stay enjoyable.
5 out of 5
Recommended
for Families
by A verified traveler

This traveler left a rating score only Posted Jun 10, 2014 on Hotels.com
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 3, 2014
So close to campus, made it super convenient. Nice café in lobby too.
Comment from Hotel Management
Jun 4, 2014 by Jim, Hotel Management
Thank you for your rating and for letting others know how convenient our hotel is to the campus, to Tempe corporations, and the famous Mill Avenue for dining, entertainment and shopping. Our lobby Bistro serves creative and delicious selections and we proudly offer Starbucks beverages too! Guests find our Bistro and patio a perfect place to relax and unwind.
4 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Jun 3, 2014 on Hotels.com
3 out of 5
Recommended
for Everyone
by A verified traveler

Very clean Staff SUPER NICE!!

Posted Jun 1, 2014
Pros: Yes
Cons: Lobby and bar need to step it up. They werent stocked and it isnt open enough
Location: Location is great and walking distance to everything
It was aquick trip as our son willbe attending ASU The staff is SO HELPFUL and they shuttle you not only to and from airport but any ride you need within a 5 mile radius. Its location is amazing walking distance for everything downtown
Comment from Hotel Management
Jun 3, 2014 by Jim, Hotel Management
We are so pleased you found the hotel to be just what you were looking for as you visited the ASU campus. Everything is within walking distance including shopping, restaurants, coffee houses and more. Besides our shuttle which takes you within 5 miles of the hotel, guests can access the Phoenix light rail for access to other parts of the valley. I will pass along your comments on how helpful the team was as that inspires them to do more and more for our guests. Courtyards also have lots of city and state information on our GoBoard with suggestions and directions. Please visit again.
5 out of 5
Recommended
for Everyone
by Ken from Dayton, Ohio

Very knowledgeable staff and very customer driven!

Posted Apr 28, 2014
Pros: Location and the awesome service
Cons: better parking accommodations
Location: Mill Street had plenty of food and entertainment options
I was their for a week on business and they totally met all of my needs day and night. Friendly from check in staff all the way thru housekeeping.
Comment from Hotel Management
Jun 4, 2014 by Jim, Hotel Management
Your rating indicates we are on track with our hotel and our team! Our commitment is to provide every guest the same friendly and consistent service throughout the hotel. I am pleased to know your needs were met and we all hope you will return.
3 out of 5
by A verified traveler

Good Basic Hotel

Posted Apr 20, 2014
Pros - This hotel is clean and comfortable. The food staff was very friendly. The bed and pillows were great. Cons - The hotel makes you pay $8 per day for parking. The location isn't the greatest.
Comment from Hotel Management
Apr 28, 2014 by Jim, Hotel Management
Thank you so much for your comments surrounding our parking. We appreciate your feedback and will ensure your concerns are followed up on. Thank you for your positive comments surrounding the cleanliness of our hotel, the staff and the pillows. We appreciate your business and hope to have you as a guest in the future. Jim O’Meara General Manager
4 out of 5
Recommended
by V. Panteah from Albuquerque, NM

A hop, skip, and jump from night life heaven!

Posted Apr 11, 2014 on Hotels.com
The location is great if you plan on walking nearby for dinner/drinks, make sure you find parking early in the evening to avoid the Mill Ave. party crowds! It was great for heavy sleepers like my husband and I, the noise from the train and planes are "muffled" by the double insulated doors but is still a nuisance. The area and space of the room we had was a little small but otherwise ok for two people.
Comment from Hotel Management
Jun 3, 2014 by Jim, Hotel Management
We appreciate your letting others know how convenient you found our location. The ASU campus activities plus downtown Tempe can be accessed on foot. There are fun places to enjoy from movies to dining and all with a festive atmosphere. For nights when you may prefer a quieter time, our Bistro serves creative and delicious meals that can be enjoyed on the patio or in the Bistro lobby, or even in your room. Please visit again.
5 out of 5
Recommended
by paul steiger

This traveler left a rating score only Posted Mar 25, 2014 on Hotels.com