Ratings based on 103 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
100% of guests recommend
4.9 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Chicago

Great place to stay but did encounter problems

Posted Jul 25, 2015
Pros: The room was clean, comfortable and well appointed. The staff were all very friendly and approachable.
Cons: Attention to detail.
This is a very comfortable and well maintained Courtyard with courteous staff, but I did encounter a couple of problems that I have not encountered in the past with other Courtyards. First, I was locked out of my room, twice. The first time there was a problem in the door lock itself and, because the maintenance staff had already left for the day, I had to change rooms. On the 3rd night of my stay, I had the same problem with my second room, this time due to the card key being programmed to expire 1 day too early. Another minor issue was with the Bistro staff forgetting to bring me the iced tea I ordered with room service dinner, followed the next night with bringing me the wrong drink with my dinner. However, I believe these were isolated issues for which I was the victim of bad luck. The hotel staff did everything they could to rectify each of these situations and were all very apologetic. I would still stay at this Courtyard in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 22, 2015
The hotel was great! The rooms were super clean and nice and the staff was very friendly. We had a great stay and will definitely come back here!
5 out of 5
Recommended
for Everyone
by A verified traveler from Louisiana

Good price. Nice hotel.

Posted Jun 15, 2015
This was a nice, well-kept facility. I thought the price was good for the caliber of hotel. Staff was helpful and friendly. I would stay again.
5 out of 5
Recommended
for Everyone
by A verified traveler from cincinnati, ohio

Very clean, modern, new, and beautiful.

Posted May 26, 2015
Pros: Everything
Cons: Cold water in bathroom not that cold
Location: Excellent location right off major expressway. Easy to get to everything in Phoenix metro area, including Tempe and Sedona.
Room had a balcony and pool area very nice. Staff very friendly and great location in a great city. Will refer and stay there again!
Comment from Hotel Management
Jun 2, 2015 by A Cvelich - General Manager, Hotel Management
Thank you very much for your wonderful comments about the hotel, your room and our staff. We take pride in contributing to a wonderful experience when you are visiting Scottsdale. Please come back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Richmond, Va

Great quiet stay.

Posted May 9, 2015
Staff is always helpful and pleasant. Room is always comfortable and clean.
Comment from Hotel Management
May 16, 2015 by Ann, Hotel Management
Thank you so much for your comment about my team! We take pride in delivering wonderful customer service. Please come back and visit us soon!
3 out of 5
Recommended
for Business Travelers
by A verified traveler

I will stay (and sleep) elsewhere next time.

Posted May 2, 2015 on Hotels
The hotel is great other than the fact that one constantly hears slamming doors from the surrounding rooms, besides, above, and below.
Comment from Hotel Management
Jul 18, 2015 by Ann, Hotel Management
My apologies that your stay was not as expected. Please accept my apologies and let me know if there is anything I can do to assist with this experience.
4 out of 5
Recommended
for Getaway With Friends
by Samantha from Arizona

Easy to recommend this hotel

Posted Apr 26, 2015 on Hotels
Was there for a girlfriend's weekend of concert and gallery hopping. Was not looking for resort facilities but a pleasant pool area was a plus here. Great location for downtown Scottsdale and though right next to the highway we had no noise from it at all- very quiet overall. Room well appointed and clean. Comfortable beds. Lobby, cafe and public areas very pleasant. We felt that we made a great choice.
Comment from Hotel Management
Jul 18, 2015 by Ann, Hotel Management
Thank you very much for your great comments about your recent stay at my hotel! Looking forward to your return visit and welcoming you back.
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Solid Hotel

Posted Apr 25, 2015
The room was very clean. Very low key and quite. Good location. The best part of the hotel is the staff. They were very friendly, always had a smile and they would carry on a pleasant conversation. The personal touch does make for a good stay.
Comment from Hotel Management
May 16, 2015 by Ann, Hotel Management
I am so happy to read your comments about your recent stay at my hotel and how my staff took wonderful care of you! Please come and stay with us again, we would like to have you back.
5 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton, Alberta

Great Hotel

Posted Apr 20, 2015
We booked this hotel on a whim for a last minute short vacation after reading reviews from other travellers. We were not disappointed! Although it is a bit removed from Old Town Scottsdale and 5th Avenue Shops, the hotel provides a shuttle service which runs on the hour until 9 p.m. They will drop you or pick you up anywhere within a 3 mile radius of the hotel which pretty much covers most of the things we wanted to do. The staff is professional and courteous a shout out to Eric, Payton and Myra. They were more than willing to answer the myriad of questions we had as we were first time travellers to the area. The room was extremely quiet, bed very comfortable and the house keeping did an amazing job, the room was kept impeccably clean as was the common areas and the pool. Hotel is secure with security seen doing routine checks. The pool area is well kept with lounges, tables and chairs and umbrellas. Towels are provided and there is an outside shower to rinse off the lightly salted pool water. Outdoor restrooms are by the pool. Outside of the gated pool area is a shaded seating area to enjoy a drink or a meal or snack from the onsite Bistro restaurant. We enjoyed the breakfast and although there is an in room coffee maker, there is also Starbucks coffee available. This hotel has a happy hour from 5 - 7 p.m. Onsite computers available, lots of parking. Great stay, would recommend and not hesitate to return.
Comment from Hotel Management
May 16, 2015 by Ann, Hotel Management
Thank you for sharing your experience at the Courtyard Scottsdale Salt River. As a valued customer, I appreciate your feedback and are delighted to hear that my team is helpful and friendly to you! Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and we look forward to your return visit.
5 out of 5
Recommended
for Getaway With Friends
by Carol

This traveler left a rating score only Posted Feb 11, 2015 on Hotels