Ratings based on 407 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
87% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from DMV

Updated hotel with friendly staff.

Posted Sep 13, 2014
Pros: The train and rail service are located right across the street from the hotel. It's close to a museum. The free shuttle service was a nice touch.
Cons: The bar area is small and it doubles as the morning coffee shop.
Location: There's a museum about half a block up from the hotel.
I stayed her for two nights for a business trip and overall the experience was pleasant. The staff are friendly and the hotel location is ideal for those solely on business. The light rail station across the street is helpful if you want to head into downtown and explore the little night life that you may find.
4 out of 5
Recommended
for Everyone
by A verified traveler from Rocklin

Posted Sep 5, 2014
Cons: all was satisfactory
Location: Close to Light rail and airport.
All was satisfactory, no issues with stay. Good food and clean establishment.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 18, 2014
Pros: Parking and location was convenient for us.
The only negative was our bathroom tub fixtures were disassembled and the parts were on a towel on the floor. The desk assistant sent someone with another key for another room across the hall. He apologized and seemed very sincere.
Comment from Hotel Management
Aug 21, 2014 by Nicole, Hotel Management
Thank you for your feedback on your recent stay. We do extend an apology about the inconveniences experienced when checking into your room. We are taking steps to minimize any future occurrences. We thank you for choosing Crowne Plaza Phoenix Airport and we do hope you return soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 11, 2014
ok nice hotel near airport with pool .......................................................................
4 out of 5
Recommended
for Everyone
by A verified traveler from Whetstone, AZ

Will stay again.

Posted Aug 10, 2014
Pros: Close to rail station and airport. Comfortable bed.
Cons: Need to fix the shower in my room.
Location: Rail station close by to either the airport or other locations throughout the valley. Only about a 15 minute ride by train to the ballpark.
Picked the hotel because I was going to Phoenix for Diamondbacks game. Hotel was nice, picked the location because it was close to the light rail train station. Was on the 5th floor, the room was comfortable and quiet. Complimentary valet service took care of the parking of my vehicle. The hotel restaurant seemed a bit pricey, but found a local pizza place that delivered and was good! If I am going to another Diamondbacks game, then I would probably stay there again. Another nice point was how close it was to the airport and the train to the airport, just in case you need it.
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Aug 9, 2014
Older hotel. Everyone was helpful but competition dictates remodel is in order.
Comment from Hotel Management
Aug 12, 2014 by Nicole, Hotel Management
Thank you for your comments. The hotel may appear to be an older hotel from the exterior; however, it has recently completed a 9 million dollar renovations. All guest rooms, public space including restaurant and lounge, and meeting space has been renovated. The exterior of the building was recently painted and new windows were installed. We do hope you enjoyed your stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

excellent stay.

Posted Aug 6, 2014
Pros: rooms were nice. comfortable beds, pleasant young lady at clerk
excellent stay. would recommend to anyone wanting to stay near airport.
Comment from Hotel Management
Aug 11, 2014 by Nicole, Hotel Management
Thank you for your comments. We enjoy hearing from our guests and look forward to your return.
5 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

Nice Hotel, close to airport

Posted Jul 25, 2014
Frequent, complimentary, airport -hotel shuttles (way-in quick response to free call). Very comfortable and silent! hotel; well suited to fit family of 4 *****
4 out of 5
Recommended
for Everyone
by A verified traveler from East Texas

Friendly

Posted Jul 21, 2014
The staff was very kind and helpful and the room was clean and comfortable.
Comment from Hotel Management
Aug 1, 2014 by Nicole, Hotel Management
Thank you for your comments. We enjoy hearing from our guests!
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Portland, OR

Great place to stay near Sky Harbor International

Posted Jul 1, 2014
Pros: The room was very clean and comfortable with lots of charging ports and electrical outlets which was great for my business that travels with me.
Cons: Lower sodium in the cooking would be a plus in my estimation. I had the mushroom wrap and a kale salad. Both were delicious but quite salty.
Location: I'm not in a position to speak to things to do near by; however, traffic mid-day was not bad and I drove about 40 freeway miles during my brief stay.
The Crowne Plaza is a clean, quiet, lovely hotel. It was undergoing re-innovation during my stay, so should be even better in the very near future. The hotel is right on the light rail line with very quiet trains for easy transportation to the airport. Though I was able to watch planes out my window, I could not hear them. The pool was inviting and beautiful; wish I'd had my swimsuit on with me! Room service and food were excellent albeit a bit salty for me. I haven't added salt for decades! I enjoyed two delicious meals and conducted three business meetings by phone while there! Crowne Plaza would be my first choice for in and out trips to Phoenix, AZ.
Comment from Hotel Management
Jul 3, 2014 by Nicole, Hotel Management
DeLaine, Thank you for your feedback regarding your recent stay at the Crowne Plaza Phoenix Airport. We are delighted to hear that you enjoyed your stay and was able to conduct your business meetings while on site. I have shared your comments regarding the salty food, with our chef. We look forward to hosting you again in the near future.