Ratings based on 535 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
89% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel close to the airport!

Posted Apr 21, 2015
Really convenient if you have an early morning flight to the airport. The Phoenix sky train is steps from the front door.
3 out of 5
by A verified travelerfrom D

Brand X

Posted Apr 16, 2015
Nothing outstanding in any amenities. Convenient to have a bar and food service in lobby. Speedy to airport.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Alberta, Canada

Great location

Posted Apr 11, 2015
We stayed for one night before we had to catch a flight. The hotel staff were very friendly and helpful. All the information they provided us was very beneficial. Right on the LRT which made a fun evening downtown inexpensive and convienent. Would definitely stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Surprise luxury!

Posted Apr 10, 2015
From the amazing bell staff to the aroma spritz in the room, it was a wonderful overnight stay.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Sedona, AZ

24 Hour Shuttle service!

Posted Apr 6, 2015
So glad that they could pick up my friend at midnight. Felt very secure at the hotel. Everyone was very polite and helpful.
Comment from Hotel Management
Apr 9, 2015 by hotelstaff, Hotel Management
Thank you for your comments! We do have the 24 hour airport shuttle and are happy to take our guests to/from the airport during the scheduled airport runs. We look forward to seeing you again, soon!
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to airport!

Posted Apr 1, 2015
Pros: Close to the airport.
You are paying for being near the airport. The hotel was very busy when we went-Saturday ending the March Break. Lots of children and students. The pool is open later, but it is an outdoor pool and it is not heated. Suggestion: maybe a solar blanket on it to warm it some. The hot tub was not available as children were in it (evening) So we tried Sunday morning at 7:00 am (it opened at 6:00 am). Staff were cleaning it and stated they would be awhile as it was very dirty. Suggestion: maybe have a time for adults only at the pool and hot tub. We ate at the hotel. It was very quiet and not many people were using it. The food was well presented. It was pricey. The room was standard.
Comment from Hotel Management
Apr 3, 2015 by hotelstaff, Hotel Management
Thank you for taking the time to provide feedback on your recent stay at the Crowne Plaza Phoenix Airport. We do value all feedback and look forward to hearing from our guests. We do apologize about the inconveniences you experienced with the outdoor pool and hot tub. Your suggestions have been shared with our engineering team and will be considered as we continually take actions to improve the hotel.
2 out of 5
by A verified traveler

Close to airport

Posted Mar 25, 2015
Pros: The staff was professional and kind.
Cons: To make sure all sheets, blankets, and towels are clean.
Location: I was informed there is a bus service outside the hotel that is only a few stops away to the next town which had a better selection of restaurants.
I stayed at the Crowne Plaza because it was close to the airport and my flight to Phoenix came in late and my departure was early. They had a shuttle that picked me up when I arrived and took me back to the airport that was very convenient. I was able to catch the Arizona Shuttle from the hotel to go to a nearby town.The hotel appeared to be clean but the first night I stayed in the hotel there were stains on the bath mat. I let the front desk know when I checked out in the morning. The last night I stayed there were stains on the sheets and both blankets. The manager came up to the room to verify and he helped me move me to another room. He offered me a meal but I had already eaten in the lounge.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom palm beach FL

Nice, convenient near AP

Posted Mar 23, 2015
Nice and clean accommodations. Hotel appears new. The lounge staff service was poor. Lots of people standing around offered no help. Long wait for good n drinks.
Comment from Hotel Management
Apr 3, 2015 by hotelstaff, Hotel Management
Thank you for your comments. We do apologize about your lounge experience. Your comments have been shared with our management team.
4 out of 5
Recommended
for Everyone
by A verified traveler

The stay was comfortable and met my expectations.

Posted Mar 23, 2015
The stay was very nice. The staff was helpful and professional. I was a bit disappointed with the cost of room service food. The pool was cold, but in 90 degree heat was also refreshing. I would recommend this hotel to others.
Comment from Hotel Management
Apr 3, 2015 by hotelstaff, Hotel Management
Thank you for choosing Crowne Plaza for your lodging needs.
4 out of 5
Recommended
for Couples
by A verified travelerfrom Seattle WA

Nice property near the airport!

Posted Mar 21, 2015
Pros: Rooms are nicely updated and clean. The staff is very professional and helpful.
Cons: Parking. The majority of the parking at this location is the valet garage. The surface lot is not large enough for those not wanting valet service.
Location: Easy access to the airport.
In town for the weekend to visit family and catch the NASCAR race.
Comment from Hotel Management
Mar 24, 2015 by hotelstaff, Hotel Management
Thank you for your comments and for choosing Crowne Plaza Phoenix Airport for your lodging needs.