Ratings based on 470 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
89% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Tulsa, Ok.

Pleasent

Posted Dec 16, 2014
Pros: Location and the ease of getting to good resturants for meals.
Cons: Bartender could use some improvement and one of the night clerks could learn to be more socialble. He just acted as if he did not want to be there.
Location: Was right next to the airport and within reach of some very good to fine dining. One must go east on Washington street and eat at the stockyards.
From check in to check out all the staff was very friendly. Resturant was ok but not great.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Tucson, AZ

Nice Hotel adjacent to Metro and Sky Rail Stations

Posted Dec 12, 2014
Pros: Location, staff and cleanliness.
Cons: Selection of TV channels.
Location: Adjacent to Phx. Metro Light Rail Station which opens up Phoenix and outlying areas and the Sky Train station to Sky Harbor Airport.
Attended a concert at the U.S. Airway Arena in downtown Phoenix. Chose this hotel for its pricing, amenities and location near a Metro light rail station so we could catch the rail to and from the concert without dealing with downtown concert traffic. Our reservation included complimentary Valet Parking and breakfast. The hotel staff was friendly and more than helpful. Enjoyed a quiet nights sleep, a good breakfast and speedy retrieval of our vehicle by the Valet in the morning with offers to provide directions to our next destination.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very clean, food was great, staff was very helpful

Posted Dec 9, 2014
Pros: Convenient location, easy access to airport and downtown, great accommodations. I highly recommend and will use again next time I'm in Phoenix.
Cons: N/A
Location: Public Transportation, Airport Access, Downtown
Convenient location, easy access to airport and downtown, great accommodations. I highly recommend and will use again next time I'm in Phoenix.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom kansas

After thanksgiving hotel

Posted Nov 30, 2014
We got in late and tired. Staff was great had complimentary valet parking. Room was wonderful. Restaurant staff was so great. Would definitely stay again
Comment from Hotel Management
Dec 9, 2014 by Nicole, Hotel Management
Thank you for your comments and for choosing the Crowne Plaza Phoenix Airport for your lodging needs! It's great to hear that you were able to relax, rest, and rejuvenate after a late arrival. We hope to see you again, soon!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Santa Batbara, CA

Excellent location very close to the airport

Posted Nov 30, 2014
Beautiful rooms. Surprised how good the food was in the restaurant. Service was excellent by all the staff. My wife and I were in Sedona for six days and wanted to stay one night in Phoenix close to the airport before we flew back to California. Extremely satisfied with Crowne Plaza Phoenix Hotel.
Comment from Hotel Management
Dec 9, 2014 by Nicole, Hotel Management
Thank you for your comments regarding the Crowne Plaza Phoenix Airport. It's great to hear that you enjoyed the newly renovated guestrooms and had a great dining experience. When traveling again to Arizona, we do hope you will stay with us again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 29, 2014
Had a brief overnight stay. Hotel was close to airport, provided shuttle from airport to hotel at 10:30 pm, and back to airport to pick up car rental. Facilities were clean. Staff were friendly. Breakfast in restaurant was very tasty.
Comment from Hotel Management
Dec 1, 2014 by Nicole, Hotel Management
Thank you for your comments regarding your recent stay at the Crowne Plaza Phoenix Airport. We are pleased to hear that you enjoyed your stay and dining experience for breakfast. We do look forward to having your stay with us again.
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom よこはま

レストランがちょっと

Posted Nov 25, 2014
ホテル自体はまったくもんだいありません。でもレストランが美味しくない、メニューセレクションの貧弱さが残念。ー
Comment from Hotel Management
Nov 28, 2014 by Nicole, Hotel Management
Thank you for choosing the Crowne Plaza Phoenix Airport for your lodging needs.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Detroit, MI

Nice hotel, had a great stay.

Posted Nov 23, 2014
I arrived Monday night and left Friday morning. Staff was very friendly and helpful, the service for breakfast was sometimes a little slow but not horrible and the fitness room needs attention. The tread mills weren't working properly. Over all it was a good stay, everything seemed clean and everyone I ran into on the staff was very pleasant to deal with.
Comment from Hotel Management
Nov 28, 2014 by Nicole, Hotel Management
Thank you for your feedback and comments on your recent stay. Since your stay we have had our treadmills serviced and daily maintenance is taking place to ensure that they are working properly. We do hope to see you again, soon.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Pinetop, AZ

Close to light rail for Phoenix and/or Tempe.

Posted Nov 19, 2014
Location: Lots of things, but I went to the opera in Phoenix.
I spent two weekend nights and used the light rail to get around. Very Enjoyable.
Comment from Hotel Management
Nov 25, 2014 by Nicole, Hotel Management
Susan from Pinetop, AZ, thank you for taking the time to provide feedback on your recent stay at the Crowne Plaza Phoenix Airport. We are pleased to hear that you were able to enjoy the conveniences of the light rail which is located just outside the entrance of the hotel. We hope you were able to see some of the top area attractions. We look forward to having you stay during your next trip to Phoenix.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom NV

Posted Nov 15, 2014
Pros: The service and the attitude of the staff were exceptional. There were great areas on the main floor to just relax.
Location: I was there for work so I did not spend time 'doing things' but the service and convenience was such that I would go back for pleasure.
The location was central to many things and yet very convenient to airport. The service was delivered with the care that you usually get in resort areas.
Comment from Hotel Management
Nov 24, 2014 by Nicole, Hotel Management
Thank you for choosing the Crowne Plaza Phoenix Airport for your lodging needs. We are pleased to hear that you enjoyed your stay. We do hope to see you again soon.