Ratings based on 587 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
90% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Louisiana

Great shuttle service. Close to the airport.

Posted Jul 20, 2015
We needed to be at the airport at 5 AM. The hotel delivered Us within plenty of time. Great value for your money. Will stay there again
4 out of 5
Recommended
for Everyone
by A verified traveler from Oregon

Very nice, but no good, easy breakfast.

Posted Jul 16, 2015
Pros: Nice facility, clean, comfy, well-maintained.
Cons: BREAKFAST!
The only choices for breakfast were a major restaurant-type deal -- way more than we wanted to eat and way more than we wanted to pay -- or Starbucks. The barrista was very sweet, but didn't get the simple order right and we ended up with a couple of muffins that could have injured someone if they'd rolled off the table they were so hard and stale. The next morning, there wasn't even anyone there to take the order as the barrista (apparently the only one) had gone somewhere far away to toast another customer's order.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 1, 2015
Nice hotel with friendly staff. I stayed for one night and found the room to be comfortable and clean
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 14, 2015
Hotel is very nice and we were pleased with the facility. We used the airport shuttle which was easy, clean and convenient. Pool area is large with a Jacuzzi. Restaurant and bar were convenient. Beds were very comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler from NV

Nice hotel, good location

Posted Jun 9, 2015
Pros: location
Location: Diamondbacks stadium a few stops down the light rail.
Was happy with this hotel. Stayed for business and was right across the street from the light rail. Super convenient. Used the little restaurant for breakfast, very good. Very happy with our stay here. Nice pool and hot tub.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel close to airport

Posted May 25, 2015
We needed a hotel close to the airport when weather forced us to miss our connecting flight in Phoenix. This hotel came up as one of the closest to the airport. It was a very clean room with a comfortable bed, which was exactly what we needed.
Comment from Hotel Management
May 28, 2015 by hotelstaff, Hotel Management
Thank you for your comments and for using Crowne Plaza for your lodging needs. We understand how frustrating it can be when traveling and hope that you were able to relax and feel rejuvenated for the next leg of your trip.
3 out of 5
Recommended
for Everyone
by A verified traveler from OKC, OK

Close to airport

Posted May 19, 2015
Stayed there as I had to attend the conference in the hotel. Experience was Ok. I think it was more pricy for its level. The services were average as expected for a 2 or 2.5 star hotel. The only microwave in the main lobby for hotel guests broke and it took couple of hours to get a replacement!
Comment from Hotel Management
May 21, 2015 by hotelstaff, Hotel Management
Thank you for your comments regarding your recent say at the Crowne Plaza Phoenix Airport. We value all feedback and apologize for the microwave challenges experienced. We have replaced the old with a new microwave for all guests to use. Thank you for choosing Crowne Plaza for your lodging needs.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Training

Posted May 18, 2015
Pros: close to airport
Always clean and quite. always my first choice. close to the airport
Comment from Hotel Management
May 21, 2015 by hotelstaff, Hotel Management
Thank you for your comments. We always enjoying seeing our return guests. Thank you for choosing Crowne Plaza Phoenix Airport for your lodging needs.
5 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel very close to airport

Posted May 7, 2015
Pros: close to airport, hotel seemed high class
Cons: better food choices, air conditioner was loud and didn`t seem to work right
Location: very close to airport but quiet. Ruby Tuesday restaraunt across street
hotel staff very friendly. showed us where to eat, dropped our car off at airport, shuttle was waiting for us to take us back to hotel
Comment from Hotel Management
May 18, 2015 by hotelstaff, Hotel Management
Thank you for your comments and for choosing the Crowne Plaza Phoenix Airport for your lodging needs.
5 out of 5
Recommended
for Everyone
by A verified traveler from South Florida

Great hotel close to the highways.

Posted May 6, 2015
Pros: Very clean
Cons: Self Parking
One night stay, easy check in and the room was ready.
Comment from Hotel Management
May 18, 2015 by hotelstaff, Hotel Management
Thank you for sharing your comments regarding your stay at the Crowne Plaza Phoenix Airport. We hope you will stay with us again.